Belk

4.1 (1469)

470 Pinnacle Pkwy, Bristol, TN 37620
(423) 274-2600
belk.com

Claimed
Department store
Children's clothing store
Clothing store
Fashion accessories store
Home goods store
Men's clothing store
Perfume store
Shoe store
Women's clothing store
Longtime department store chain with brand-name clothing, accessories & cosmetics, plus housewares.

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Regie Jones (#RegieTheRealtor)

2023-09

We enjoyed our 2 night stay in this hotel. The room was very large, clean, and fairly quite considering it’s right beside I-81. Would definitely stay here again. It is located right across from the Pinnacle so great location.

chris little

2024-01

Always your best choice for clothing. Kohls has gotten so expensive. For a few dollars more, or less. I can have higher end clothing. Very well pleased with Belk.

Lynn Coto

2023-12

We have shopped at Belk for years. The last time we visited, my husband noticed a sign in the jewelry department. Yesterday while in the area, we stopped at Belk to have a few items of jewelry repaired.He waited 20 minutes for assistance ..they called several times and no one showed up. When he finally was able to speak with someone, she took his chain and disappeared for another 10 minutes ..finally returning to say that they "ONLY repaired jewelry purchased at Belk." NO WHERE on that sign, states that! ( Might want to read your sign).Extremely DISAPPOINTED with Belk!!!! VERY POOR customer service!

Linda Yakey

2024-02

Very close to MACY'S They don't have all the makeup counters that I'm used to but they have a clinic counter and I use clinic cosmetics so that is very nice! This is my first time ever being in a BELKS store but I will definitely be going back the staff was very friendly.

Lindsay Bollinger

2024-04

stopped by this store and was immediately overwhelmed with the strong scent of perfume or air freshener. It’s like they’ve doused the building in it to mask the unpleasant smell of the stained and dirty carpet. The building has Gucci handbags but does not have one square foot of clean carpet. Also the escalator was broken so we were detoured to the elevator in the back which had a shelf of edible treats and food. They had honey containers with honeycomb inside turned vertically which were leaking on the shelf and the surrounding items. Mine and my son’s hands were sticky and filthy after we checked them out. (We had no idea that they were leaking until we picked them up) Bottom line, this building is filled with expensive items that are housed in a gross environment. Purchase your items online or just check out the many clothing stores near this location.* also, the lady working the counter at the second floor could use an attitude adjustment. She was rude and obviously was not pleased with her current employment location.

Penny Davis

2024-03

I have been to the Pinnacle Belk twice in the past week. Once to return makeup and honestly the young girl had no idea what she was doing and was busy chewing whatever food she was eating.Today I went to pick up an online order for makeup. The lady working at the Estee Lauder counter was older and dressed inappropriately for her age. Leather mini skirt and enough makeup on her eyes to make up 5 women! She had no idea what I was there to pick up. Who knew you have to pick up online orders in the Shoe Department!!!!It has become impossible to get knowledgeable help in the cosmetics department.

Robin Broome

2023-09

I'm so happy to have a "real" store to go to. They have a great selection of good quality clothing. Having the ability to try things in before you purchase is great.Staff have always been pleasant and helpful. Returns are simple and straightforward. They have good sales and coupons.Overall, I've always had good experiences with Belk.

Lindsey Tipton

2023-12

I would give 0 stars if it was an option. I stood forever (specifically at the Estée Lauder counter) waiting for help. Three women behind the counter chose to talk to each other rather than be any assistance. They need to be paid commission so that they might actually do their job and try to help someone. *I never waste my time leaving bad reviews, but they were very rude and unhelpful. It wasn’t even busy.

Kenneth Picklesimer

2024-01

Haven't been there in years but it was a good experience and my 24-year-old son after that he loves him I feel I will go back

LeRayna Rhoton

2023-05

Found a king size comforter for 30 bucks and it's big enough I don't have to fight for blanket. They had an amazing clearance section of shoes for women, going to take my teenagers over there to look.

Angie D McCoy Ramey

2024-01

I found some great buys at this Belk.

Rene

2023-11

Super service from Teresa. She made us welcome and willing to go above and beyond when others down stairs didn't welcome our money or business. I got a new bridal set and LV bag and wallet. Don't judge a person's wallet by their looks.

Jerry Empson

2023-10

My first time there, it's like a jack of all trades, master of none. I bet in it's day it was the boss.They let way to many go and customer service is lacking in my opinion.Cool store though.

Rosa Bailey

2023-12

Had a great day there on Black Friday and good deals!

Carolyn S

2023-11

Ordered online and called the store because it wasn't clear where to pick up my order The lady on the phone was so helpful and a gentleman brought it to my car wonderful experience!

Heather

2023-05

They have great sales. The cashier was super friendly and made me very comfortable. She was knowledgeable about any coupon or discount questions I had. Young lady with dark shoulder length hair.

Carina Karlsson

2024-01

Prices are more reasonable than often thought, and the quality is often better.

Bluestar99 Gameplayz

2023-05

what a lovely clean store😂 whole place is a mess. more items on floors that shelf’s. come on people

Steven Herron

2023-08

Best customer service employees I have seen in years....both floors! Very clean, good prices and discounts. Will be back.

EHB 4269

2024-02

Lots to look at. Very limited big and tall selection.

Cathy Shumate

2023-05

I love Belk. My mother worked there for 25 years. I go often. Today we went for Christmas shopping and I have to say it was filthy. Huge dust bunnies on every bare floor and around base of the Nautica display racks. Every carpet had obvious dirt, leaves, and store debris. I was so disappointed. I hope it is cleaned up soon. Christmas shoppers will want to have a clean store. No one wants to work, lately, it seems.

Alex Radovic

2023-12

I enjoy shopping at Belk. Store employees are very kind.

Garry Hileman

2021-05

Good prices, fair selection, hard to find a sales clerk.

Lynn Snow

2023-06

We had a great shopping experience. The sales associate, Sammi, was extremely helpful and friendly. She is one of the reasons we will be returning

Spyrotikus (Spyrotikus)

2023-05

Very nice selection of clothing, and also the place is super fun to walk around because it just looks so nice. I'm not a huge fan of clothing shopping, but when a store is as huge and well kept as this Belk is, then it makes the experience way better. Also, the employees were super friendly, and genuinely helpful. I looked around for about 10 minutes trying to find my size in jeans, which is difficult because I am really tall, but also have a very skinny waist, which not a lot of places accomodate. But after I asked, in about 5 minutes I was holding 4 different pairs of jeans, all with different fits for me to try out. I guess the only negative would be that the prices are very high, but you should expect that when you go shopping at somewhere nice. However, I do not understand why ties are so expensive. Like yeah they are nice looking but I don't think a tie should cost nearly as much as a pair of nice jeans.

Brian Maupin

2021-05

It's a department store, great for some not for others.

David Hood

2024-04

Good clothes for a pretty good price.

Robert Elliott

2024-02

Great great deals on brand name stuff

Ernie Hladick

2023-09

The best department store in the area. I am disappointed by the limited selection of products they have. If we want a bigger selection we have to go to Knoxville or Charlotte.

john smith

2023-06

i am very disappointed in the estee lauder service...i have ordered a comfort and a purse online and did not receive the free diamond earrings..my wife (robin johnson) ordered the charity to reserve the diamond cream from estee lauder (dalene)..she told my wife all u have to do is pick it up friday or saturday..when she came into pay and pick up her reserved order the lady that waited on her knew nothing about it..oh and she was suppose to get a gift bag...she was so disappointed..she was looking forward to getting her so called purchase ...she even spoke to the sales person that friday to let her know she would be there saturday...Dalene gave her her personal phone #..what can we do to make it up to her ...she is a Mother...Thank you

Opening Hours

Monday 10 AM-8 PM
Tuesday 10 AM-8 PM
Wednesday 10 AM-8 PM
Thursday 10 AM-8 PM
Friday 10 AM-8 PM
Saturday 10 AM-8 PM
Sunday 11 AM-6 PM

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