SERVPRO of West Sioux Falls and SERVPRO of East Sioux Falls

Mariana LV

2024-04

ServPro was one of the companies recommended by our insurance agent to help with a house flood. The communication from day 1 was top notch. Joe was very polite, kind and empathetic. He always explained clearly what needed to be done and why. I was amazed at how much he had to carry in and out the house basement on his own. It was great working with Joe! Thank you again!

Beth Thoelke

2024-04

Marco was professional, informative and caring! Thanks so much for the amazing experience at Servepro!! Pedro did a an amazing job on the restoration of our bathroom and he was very knowledgeable and helpful!! The lady who came to clean did a very good and thorough job of cleaning! I am not sure of her name though. God's blessings to you all!! Beth Thoelke

Kathy O'Brien

2024-01

I had water come through my ceiling Christmas Eve and was not finding anyone willing to help. Other companies just said would have to call a roofer and figure out where it is coming from before they could help. Good luck with that in winter! I was searching online and saw servepro. I called with little hope but Mark took my call. He said not only would they be able to fix, but they could find the leak since he is roofer they have.He spent so much time on his holiday explaining the process and what they would do. Marco and Joe were my cleanup and prep crew that had to cut open and dry my ceiling.They were amazing too and so calming since seeing your ceiling being cut open is quite nerve wracking.They walled off the area with plastic-even the floor so as not to get dust everywhere. Mark got on the roof and has temporarily fixed to prevent further water until warm enough.I can't wait to see how ceiling will look at the end since they have my total trust at this point. This is a long review-but don't waste your time on those other companies. This one helps you find and correct the issue-and with genuine compassion and care!

Anthony Borelli

2024-02

Poop, Pee, and Toilet paper water was almost 1inch everywhere in my basement and they were here within the hour of talking to them! Gio and Evan had all the answers once they knew the situation and both let me know the process. It was cleaned, Sanitized and all the stuff that was exposed they took off to be incinerated! Good to know their process and even checked in the next day to see if their services were still needed for a drying Process! Thank you to the Techs for sure and thank you Servpro!!

David Koenig

2024-04

Pipes burst in my neighbors apartment. Servpro was out there right away with the fans. Shortly later they took down the ceiling. Now, over two months later, I still wait for them to complete my apartment so I can move back in. Huge failure here. Huge. --- In response to your response. It makes no sense that my apartment complex would only contract a partial fix. None at all. PLUS, your staff REPEATEDLY told me that they would be the ones to finish the project. They visited my unit many times, and each time they told me this. Something is amiss. UPDATE - I M gonna go from a 1 to a 5. I have given this a lot of thought, and tho neither party will elaborate, I am smart enough to see that my apartment is at fault. I have had MULTIPLE problems with AP. Once again, I believe once again, that they have failed me miserably. This took 74 days - unacceptable. AP was driving. AP fails. Thank you for your responses and understanding that I was angry. Let the dust settle, and then you may see clearly.

Tim W

2023-12

Steven, Joe and Marco were our team of cleaners. They always arrived on time, were very informative as to the steps they would be taking in the clean up, and estimated time it would take to complete. Very friendly, very respectful, and very proficient in there jobs.

Rick & Kate Bergeron_google

2024-04

Beware. They will be a no-show and do not know how to call and say they will be a no show. Manager, did not think it important to make such a call when the employees were no show for the day.We had to call when the crew did not arrive only to be told they would be a no-show.

MelO

2023-10

Called to see up an estimate for water damage in my manufactured home. Dillon came out and assessed the damage. His entire demeanor was in my opinion struggling to find simple words. He said he would be back the following day at 2pm for measurements. The following day, Dillon never showed up, no call, nothing. The weekend goes by. I call Monday, Dillon is busy at another job but will call me by the end of the day. Dillon never calls. I call again Tuesday, and finally Dillon calls me at the end of the day to tell me they do not work on manufactured homes. The entire deal was a massive waste of time. Why not tell me they don’t work on manufactured homes the day he came to my home? Why tell me he will be back the next day? Why not communicate or reach back out with me at all for an entire week? I personally wouldn’t waste your time with this company. Their lack of responsiveness is ridiculous.

Heather Miller

2023-11

I'm very pleased with my experience using ServPro. Dylan Knecht made sure my reconstruction was done on time. I'm just so happy with the way everything turned out. Dylan Knecht was very professional about things and understood what I wanted done.Services: Flood restoration, Water damage-related cleanup & repair

Mike Robers

2023-05

Just had Marco and Mason visit our home for Duct Cleaning Services. They were punctual, Professional, and friendly. They called me before the appointment to confirm time of appointment. And were in and out within the time frame that was initially quoted. Thanks for the great service!

Kathryn Wynthein

2023-05

Our business had a pipe burst in the basement due to a frozen pipe causing water to pour in in multiple places along the piping. Marco and Joe were quick to respond and assured us everything would be taken care of that evening. Steven's team came back the next day to do some major heavy lifting for us to rip out carpet and elevate very, very heavy fire proof file cabinets. Shelby was very friendly in her visit as well. All of this goes to say it starts from the top - Adam is doing an incredible job leading a hardworking, dependable team here in the Sioux Falls area! Keep up the great work!Service: Flood cleanup

Lee Glanzer

2023-05

They were very prompt on getting out to the house to get the water from a from a broken faucet fixed, which was very nice. 13 months later and no one returning phone calls, they got the sheet rock repaired downstairs from the water damage…only for them to have to come back and redo it because it was done very poorly. The guys that sanded and stained the floors did a great job, except he didn’t clear coat and stain under the fridge, so now if under the fridge ever gets wet, that part of the floor wil be ruined. And of course, he won’t respond to a text or voicemail. He and his crew also left trash bags in our front yard and other loose pieces of trash that couldn’t even make it to a bag. After all this snow melts, our front yard will look like a dumpster. Overall, this was a miserable experience. It took me and my mother in law getting rather annoyed and frustrated with them on the phone before they actually made an effort to get the repairs done. I understand people are busy, but 13 months is very excessive. People were rude. Had to listen to the scheduler tell me how great he was at his job after he didn’t show up for an appointment he made with me even though he was never able to make the appointment in the first place because he had to go out of town at the time of our appointment. And of course he didn’t bother to call and let me know. I had to call him and listen to him yell and swear at me and tell me how great he was at his job. Couldn’t believe it. If you call them, and they say they’ll call you back, just know they will never call you back. I hope I don’t ever need a home clean up service again, but I’d rather burn the house down than call Servpro. I see there are plenty of positive reviews on here, so I’m not sure what happened here with us.Service: Water damage-related cleanup & repair

Wanita Bullert

2023-12

All questions and concerns I posed were addressed and answered promptly by Steven, Joe and Marco who were assigned to the clean up in my mother’s residence.

Phil Dexter

2023-12

Marco and Joe were very informative. They kept me up to date on all the work they were doing.

Steven Taylor

2023-09

My flooded basement due to faulty water softner was promptly handled by Marco Mendez, Giovani Cox and manager TJ Thomas. Thanks guys for cleaning up the resulting mess. Very professional and prompt.Services: Flood restoration, Mold inspection, Water removal

Jacob Roth

2023-08

Servpro is the best. Shelby in the office is perhaps the best customer service employee anyone could have these days. We will certainly be using Servpro again if water n our house again.Services: Flood restoration, Remodeling, Flood cleanup, Water removal, Water damage-related cleanup & repair

Scott Hoffman

2023-05

It's been almost 4 years since a fire in our home.The company needs to stay in cleanup and then walk away. The construction quality has proven itself to be very bad quality and we have spent money out of our own pocket to fix.Need to vacuum basement weekly to pickup sandblasting that keeps falling out of ceiling.Venting in attic area blocked (became a sauna)and water build up dripping from upstairs bedroom. Paid to fix myself so they didn't send some other unqualified person over to fix. New flooring in kitchen popped up and trim work horrible. Not a good experienceService: Fire damage cleanup & repair

Teri Bierstedt

2023-05

I used this business to do duct cleaning. Marco & Mason were great to work with and very professional. The only problem I had was being rescheduled twice, but unfortunately there are weather emergencies all over the state. I would use ServPro SF again and have given my friends in the area a recommendation to use you! Thank you very much!Service: HVAC duct & vent cleaning

Michael Luke

2023-12

Came when I was gone for thanksgiving and finished everything before I got back. Marco and Joe really saved the day.

Michelle Kraayenbrink

2023-05

Mason came and cleaned out the duct work in my house. We had never had this service before, so didn't know what to expect, but he did a great job, even though my dog was trying to convince him that fetch was a far more important use of his time. 😅

Marybeth

2021-05

We had the duct system cleaned in our new home. Jesse did a great job! He arrived on time, explained what he would be doing and made sure I understood before he began the work. He was very careful in moving equipment around our home and worked efficiently the whole time he was here. I would definitely recommend Jesse and ServPro.

Samantha Stobbe

2020-05

Serv Pro West Sioux Falls FAR FAR FAR surpassed my expectations in the remediation process. I had a prior bad experience with a different company and this time hired Serv Pro and told them up front of my many demands. They said I deserve they best and they succeeded in fulfilling every request I had respectfully, promptly and efficiently. I am so glad I chose this company this time. Jon, Ben and Shelby have been an absolute breeze to communicate with through this whole process. My home passed the 3rd party air quality test with flying colors. I am excited to work with Eric for the rebuild portion. Thank you for saving my sanity guys. You have a great team!

Becky Frederiksen

2021-05

Jessi did a very nice job of cleaning our duct work at our home. He was on time, very clean, and did a very nice job. We felt like the price was very reasonable as well. Jessi cleaned up after he was done and showed me before and after pictures of his work. I am very happy with our results.

Doug Roderick

2023-05

The team over at ServPro, especially Mr. Baker, knows what their doing and what their talking about. I've seen much of their work, and it's a lot of hard dirty work that takes alot of effort and care to get done the right way. No one wants mold coming back, or another fire, and if that's the case, these are the guys to hire.Have the peace of mind of having your home or business restored the right way the first time.

Reed Petersen

2019-05

Awesome staff, awesome owner, and great job for us on a fire/smoke damage claim. The crew was professional, courteous, and respectful! They were always on time, and very responsive to our needs as we continued to live on site. I recommend nobody else; stop looking!

Renee Rebnord

2022-05

Very professional and efficient. Water damage clean up was quick and thorough. Took care of insurance. Carpet estimate was quick and professional. Easily answered all my questions. Great people to work with! A company a that values their customers.Services: Flooring, Water damage-related cleanup & repair

Anne Erickson

2023-12

They came out right away when I called. Marco and Joe did a good job.Service: Water damage-related cleanup & repair

Carmen Petersen

2021-05

My carpet had not been cleaned since it was installed nine years ago. SERVPRO's technicians made it look like brand new! It was a great experience from the initial phone call to them all the way through the carpet cleaning. The technicians were prompt with their arrival, informed me of what the process would be and also offered to take a peek into the duct system to see if it needs cleaning. Very professional service that I would recommend to use! Thanks SERVPRO!

Jacob Olson

2021-05

Ron and team did a great job getting our store dried up after a sprinkler line broke. They were very professional and informative on how everything works and the next steps that were going to be taken. Definitely recommend.Service: Water damage-related cleanup & repair

David Meyer

2016-05

Adam Birger at ServPro is extremely professional! Asked them to look at our ducts to see if they needed cleaning. I thought for sure he would recommend they needed to be cleaned and we would end up paying for his services. Adam was incredibly honest and upfront and let me know that our air conditioning ducts were really clean and will not need service for a couple of years. He even went the extra mile and showed me pictures and explained the benefits of cleaning the ducts. I will definitely recommend him to my friends, family, customers and will use his professional services in the future. Adam is one of the good guys and is not just selling services, but is truly concerned about his customers needs.