T-Mobile Authorized Retailer

Carla Brutico

2023-11

We needed new phones and decided to go with T-Mobile which had a great promotion running. Matt was so helpful in explaining the features of the new phone, got us all set up and we saved some money on the monthly bill. He answered all our questions and made sure we had all we needed when we left; as happy customers.

chris webster

2023-09

The store is world-class with great service and Manager, Gavin personally took care of my issues first hand. Got hooked up with T-Mobile home Internet and I was thrilled 😁. Great staff, a lot of knowledge and easy check out process. This store is a treasure in the Rushmore Mall.

BigK Heavy Talk

2023-10

I came into the store to return a mobile hotspot that I no longer wanted. Rep was told that I only want cash back as a refund and not a check mailed to me or debit refund. To make a very long story short they did the return with a check and I call it theft because I walk in with merch and now I'm expected to leave the store with nothing. I call the police and they continue to lie to the officer saying that they are unable to reverse and give me back my device which they ended up doing a few minutes later. When the "check is in the mail" routine was "issued" out the Rep never gave me a receipts or confirmed address so even make it seem as though I would actually be receiving a check. Best advice stay away from these dishonest ppl. Their are other T-Mobile stores near by that would appreciate customers

Kathryn Tydings

2021-05

Outstanding customer service. I am a sprint customer from the east coast and they were extremely patient with me upgrading my phone. Apparently the Sim cards are different and the software differs. They have to learn a whole new system for customers like me! Tyler and Crisstina were the ones that assisted me & have made me excited to switching to T-Mobile when sprint becomes obsolete.

Jacob Wright

2023-07

I went to this store on June 1st 2023 I was told I could trade in my iPhone XR for $800 off the iPhone 14. So long story short I do the deal and think everything is ok. Until I get my bill and see that I am being charged for both items. What the worker who sold me the phone failed to tell me was I did not qualify for the deal. So I am now having to pay for a phone I thought was free because the workers failed in doing their jobs. I feel they scammed me out of money. I cannot stress this enough stay clear of this place.

Cindy S.

2023-06

I bought a phone here. The manager is super nice, friendly, and helpful. Almost all the staff are friendly and nice except one of the staff is mean and not helpful at all, and her "service" dog barks at customers dogs. She tried to force me and my husband to switch to 5G network when we declined the offer, and then she gave us an attitude.

Sean Butler

2020-05

The younger smaller girl working at the counter didn't like to listen to what I was asking her do and just wanted to do what she wanted even though I am the customer. I had to tell her multiple times to ship my girlfriend's new phone to my house and not to the store so I didn't have to deal with their incompetency. She also turn off find my iPhone when I told her she didn't have to and she said she had to in order to order the phone which is not true. Whoever is reading this needs to tell their employee to listen to the customer especially when they know more about technology and cell phones then the person working in the store. Will be doing all transactions online or through the 800 number as those people actually listen to what I want.

Shaina Voges

2018-05

Zach is the most professional, courteous, personable, and most importantly honest salesman I've met. I bought my cars from him and soon I'll be buying my phone's. He treats me with respect and answers anything I'm confused about. I will refer everyone I know to T-Mobile to see zach specifically. Thanks for being a cool dude!

Brock Bell

2021-05

Excellent customer service. Did an upgrade to the Samsung Galaxy A71. It was fast friendly and they helped walk me through the benefits of the phone and the 5G coverage in our area. Highly recommend this location and T-Mobile.

Brannon Truax

2018-05

I went in to T-Mobile seeking info on the plans and their rates and other details. And was greet by Zach Branich. He was very polite to me and immediately helped me with what I had came in for. Thanks to Zach I am seriously considering transferring over from my current cell phone network carrier

Lejoseph Stratton

2024-04

They over charged me for nothing,and can't speak English over the phone.

Wendy Bobbe

2023-05

By far the most unprofessional team of employees I have ever had to deal with. 4 hours to sign up and multiple mistakes made in the process. I’m very nervous that I made a bad decision switching providers.

Stephanie Little

2020-05

Crisstina and Christian are seriously the best customer reps I have ever had the pleasure working with! Christian helped us cut our bill in half!! And Crisstina is AMAZING for helping me get everything successfully transferred over to my new phone. This girl is SO knowledgeable with apple products! THANK YOU! If you are looking for expertise and savings, go and see these two!

john bringman

2020-05

Customer service at store polite helpfully phone survive. Very poor. To many dead zones dropped calls after complaining for 2 months still not getting booster we was promised I think it is time to switch company's lots of promises

Rob Johnson

2018-05

I was there in October and was helped by Zach he was awesome very knowledgeable and helpful he really worked hard to set me up with best program for me not what he wanted. Will recommend friends to go see him

Macy Shupick

2018-05

Zach is such a great guy to work with! I highly recommend going and seeing him. He gets you what you need and doesn’t hide anything.

Kate Pierce

2019-05

They are great, always answer any questions you have! T-Mobile is the greatest

Craig Timm

2020-05

My wife and I switched from Verizon and the service level was top notch at T-Mobile

Silver Machine

2023-05

Great service and knowledgeable staff, makes doing business here a pleasure! 👍

Mitch Painter

2022-05

Idk what these other people are talking about. We were there about a month ago and it’s the best service I’ve ever had anywhere

Windy Werner

2019-05

Stop in and see meleigha. She is very knowledgeable and goes above and beyond to make sure your experience is handle professionally.

Erica Moreland

2018-05

Go see Zach at the mall...great guy, experienced and will get you the best deal! He'll work for you!

Jeremy Olson

2019-05

Had to stop in to buy a case that the other store didn't have and these guys were awesome too.

Alan Shaw

2018-05

By far the worst service/coverage ever!!! DO NOT switch company's I promise you'll regret that decision.

Front Desk

2022-05

The customer service was terrible and they refused me to give me back the refund .

Courtney Cummings

2019-05

I'd give T-Mobile negative 🌟 if I could!

Joseph Fithian

2023-05

Staff there are very knowledgeable

Laura Felkey

2022-05

Always great service

Patricia Williams

2019-05

They were good

Jay Quenzer

2019-05

Very good service