Stanley Steemer

Shirley Sutherland

2024-01

The employees at Stanley Streamer are knowledgeable, thorough, polite and hard working. We had our ducts cleaned and they were constantly working to get the job completed in a timely manner. What a difference in our house. Every house should ducts cleaned by this company especially if you have animals!! So glad we did! Thanks Mike Reese and crew!!

Elizabeth Moll

2023-11

I'm giving 2 stars because of how messy they left my house after a ventilation cleaning and the lack of concern on their end that my house was covered in dirt. I didn't get any warning that dust and actual dirt might fly up in clouds from my vents. The surfaces, window sills, and my furniture were all covered in a layer of dirt after they were "done." I spent a day and a half cleaning everything! When I called to ask if this was normal, something I should have just known to deal with, they offered me a 5% discount ($15 off). When we said that didn't feel fair, they offered to have someone come clean up the mess, which I had already done. I just wish they would have warned me to cover all my surfaces just in case and that they did a better job with clean up when they were done.Service: HVAC duct & vent cleaning

Katie Roe

2023-11

Jesus and crew were very professional, positive, and did a good job cleaning our ductwork. Price was competitive. Gal on the phone was kind and knowledgeable, she got us squeezed in just before our HVAC system was replaced. Will be using them in the future.Service: HVAC duct & vent cleaning

Ian North

2023-10

Had a fire at our house. These guys were sold to us by the insurance company to clean carpets after repairs were done. We've had trouble getting the structure issues repaired and have had to postpone the carpet cleaning since the fire in December / note they postponed us themselves multiple times citing the amount of snow at the time... We received a bill from this company for over $1000 this week for their consultation (paid quote i guess) which lasted an hour (justified by them for their drive too and from rapid to deadwood (1hour each way seeing as i do this drive myself a lot)) they bought us a new vacuum from menards that was HEPA certified priced at $200 (menards brand) that they marked up to $300 (50% markup for something we should've gotten ourselves. Understood companies will often mark up these things but just providing the numbers here...) They provided a fan with a filter (air scrubber) in the mean time. Note we picked up and dropped off months ago and no fee or charge was discussed and was marketed to us as a courtesy. Come to find out they were telling prices and documents to the insurance company and not us the home owners... bill comes this week, break down:475 for 5 hour consultation?450 for air scrubber rental...300 for HEPA vacuum...Our house is still being repaired and no carpets have been cleaned.When we try and ask for price break out and to settle we are called liars and berated by customer service and threatened with a claim and or lean against us or our house.Meanwhile we're still dealing with the beginning repairs and fallout of other contractors with our damagesStay away from this company.

Jessica Minard

2023-10

Really disappointed. I called to schedule a cleaning and got a quote based on the number of vents I had. I asked if they'd do a mill discount and the mailer coupon that gives 1 vent free, they said yes they do both and was quoted $400. The guy shows up quote a bit later in the time window. He started to do the walk through and said that we had double units even though it's one vent (either they need to explain that better on the phone, or only charge per vent on the wall, major miscommunication). Then bc he counted 4 extra vents it already was$200 more than quoted. I was still going to have him do it bc I'd still have the coupon and discount(which literally wasn't much anyways, we're taking one vent and the tax covered). He said that I could only use one despite what I was quoted. He was being very rude about it too and said I was starting to be difficult(bc I'm asking why he's charging for a double vent and letting him know I had been quoted for a coupon and mil discount) and he'd need to call the office. He went out to the truck for a while and came in and said no we are only going to do one. I said you know, I will find someone else. He was rude, there was a miscommunication between the office and the employee and it would have ended up costing us $250 extra bc of that. So instead of it being$400, it was going to be$650. That was a lot of hidden fees and to add on rude customer service, that's a hard pass! I won't call for service again when this is what we can expect. Future customers beware and make sure you triple check and do your own research before you call this company! Def didn't expect this from a major company!!

Becky W

2023-11

went into the gas station this am around 1030. one of your employees (larger black man with messed up teeth) was yelling and berating the cashier.I had my 2 kids with me, I finally said “sir is it necessary to speak and yell like that” he said “oh I’m sorry ma’am, I do apologize“the gal told him to get out and not come back, he refused saying for her to call the cops etc.unfortunately he was wearing a company shirt & hat. so he is representing your business acting like a fool in a gas station.it was all over the lady giving him the wrong cigarettes (not menthol)I feel maybe you should talk to your employees about representing your company when wearing company uniform.

Pilar A.

2023-10

We are Stanley Steener customers for years and We are really happy with them. They are very Professionals and they are always on time.Thanks for your friendly customer service and your and perfect job.

Bonnie Sepelak

2023-05

From the quote through the technicians leaving everything went very smoothly. The technicians (Jesus & Zeke) showed up on time and set to work. They were friendly and professional, I was very comfortable having them in my house. They worked quickly and efficiently leaving no mess behind! I will definitely call in the future if I have a need.Service: HVAC duct & vent cleaning

Cindy Hoag

2023-06

Jesus Miranda and his crew were very thorough and professional. Did a great job. Would highly recommend! 5 stars to you guys !Service: HVAC duct & vent cleaning

CJSB

2023-05

Oh, how I wish I had read the other reviews before booking a $500 service with this company. We had them come to do our vent and duct cleaning, and my house is filthier than it was before. There was a massive explosion of sediment in my bedroom: my clothing, my nightstand, my bed were absolutely covered. When I reached out to Management with photos, hoping for at least an apology and some compensation, I was basically called a liar. Please, save your money, and if you do book with them, plan on spending the next two days cleaning your house.

Stephanie Savoy

2022-05

I was happy with the friendly customer service that was provided. The carpets however were done rather quickly and looked the same as before. In our bedroom looked like it was not shampooed and it was agreed that we wanted our bedroom cleaned too. In the past we hired a different company to do our rugs and there was a night and day difference in appearance the carpet looked refreshed and nearly new looking.I just want to mention we do have dogs and our carpets are a few years old that could be the reason for appearance. We have gotten our carpets professionally cleaned every 6 months.My husband already talked to the manager. The manager did offer to re-clean the carpet but we graciously declined. Now I remember who cleaned our carpets before we will go back to them. Thank you for your time.Service: General carpet cleaning

Nancy Oligmueller

2023-05

I have used this company fir carpets and was satisfied with them. So I used them for duct cleaning. My floors were clean before they got there and they left a huge mess. Rocks and dust all over floor and newly painted bass boards. Took pictures and they took the teams word over my pictures. Sad deal. I would not use them again.Service: HVAC duct & vent cleaning

Summer Miller

2021-05

I had them come out to clean my carpets, 4 rooms. The gentlemen that came out were absolutely amazing! They were super friendly, professional, and very quick. My carpets look wonderful and brand new again. Would highly recommend to anyone!Service: General carpet cleaning

Emily Harrison

2021-05

We had our very large sectional couch and our living room floor cleaned. Trey was the gentleman who did the work, he did a fantastic job and was extremely polite and swift! He even did our small hallway and stairs going to the living room which I was not expecting to be done. Overall very happy with the services! Thank you Trey!

Jakob Stone

2022-05

Cleaner was rude and late! Blamed me carpets didn't come out clean after paying for deep clean high traffic area. Despite cleaning carpets every 6-12 months. Worthless management who puts fault on customer and does not take responsibility for the poor performance of their workers. Ended up using dollar store cleaner and my own machine and got 1000x better result. Do not recommend at allService: General carpet cleaning

Laura Kinslow

2021-05

Tanner did an excellent job! He was fast, friendly. I didn't feel pressured into buying other services I didn't already sign up for online. This is my second time using Stanley Steamer out of Rapid City. I will use them again.

David Greff

2020-05

Stanley Steemer did a great job cleaning my truck's carpet. The employees were generous and answered every question I had. I was even sent home with a complimentary bottle of cleaning solution. They have earned my trust and loyalty.

E Rome

2021-05

Have used Stanley Steemer in other states and wanted to use them here. Once again I was impressed by the quality of their service. Our representative was very professional and helpful with information on what issues we ‘thought’ we had! I will use them again! Thank you for coming to our area!

Rachel Kuecker

2020-05

Very fast friendly service. Pleased with the work done. A bit expensive, but not a complaint. They moved our large sofa and recliner. Very knowledgeable on stains. We would use them again.

Sandra McFarland

2021-05

I highly recommend Stanley Steamer for carpet cleaning and air duct/ vent cleaning. They stand behind their work 100% and immediately address any problems if they occur. I will definitely use their service again.Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning

Nancy Knapp

2021-05

Trey worked really hard to deal with the stains and ensure that carpets were cleaned. Some folks swipe once and done. His attention to detail was appreciated. Professional and friendly!Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning

Gaiola Sowden

2021-05

I had a great experience with Stanley Steemer. I had carpets and furniture cleaned. Austin cleaned everything in an efficient and timely manner. For everything that I had cleaned I felt it was a very fair price. I would highly recommend them.

Barb Pierce

2023-05

The cleaner was on time, very courteous and knowledgeable. Took extra time to explain how to care for the troublesome areas. Recommend Carson highly.

Stacy Bruhn

2020-05

I called and they were able to come on the same day! My dog had an accident and I needed then desperately. They were awesome!!😊. Love their deodorzier!

Melanie Ruz-Nuglo

2019-05

Carpets look no different than before shampoo. My at home shampooer probably could have done better. Process was fast for the amount of rooms and not worth amount paid

Adam Davis

2023-05

Great customer service, excellent workmanship, and very fair pricing. Will absolutely use them again.

Ray R Pearce

2021-05

Exceptional results. Service technician (Trey McGaa) not only did a superior job but he also provided details on future cleaning discount program; this is something no one else had ever done.Service: General carpet cleaning

SS Schmidt

2020-05

I would give zero if it would let me. Rental carpet had lots of spots and was very dirty. Stanley Steemer did not get any of the spots out and there was still dirt, fuzz bunnys and other stuff between the base boards and the carpet. Had them re-done by a different company who got all the spots out and cleaned along every base board / carpet edge. Stanley Steemer would not do anything about doing such a poor job.

Lonnie Burger

2019-05

Wow, the guys did a great job. They were very careful and thorough. Did super job of cleaning up after themselves! So pleased!

Elise Smith

2022-05

My great grandmother was very pleased with the men that did the service. She loved every room, and vent that was cleaned. Thank you, thank you, thank you.