SERVPRO of Rapid City, Spearfish

Karin

2024-04

We are very remote and had a water leak in our basement. Fortunately, the ServPro team took on the job. Although it’s not complete, their crews have been working diligently to get the project completed. Drew and Mike have been great. Very professional, knowledgeable, and fun to have around. They work hard to get the job done.

joe johnston

2024-04

If you ever have the misfortune of inside home water damage, look no further than SERVPRO. I could not have been more impressed with the two professionals sent to my home needing immediate repairs. Paul A. and Fred T. were so knowledgeable, professional and constantly educated me during the process. They were meticulous in diagnosing the issues and worked diligently to mitigate any further damage. I would not hesitate to recommend these gentlemen to any family, friend or neighbor!

Doris Fritts

2024-04

So glad ServPro added their restoration Services. I had trouble finding contractors for all my small jobs.ServPro was prompt removing the damaged areas and making my home safe then developing a plan to make my home fully functional. They worked well with my insurance company. Quotes and other communications were delivered in a timely manner.While all services were very good, of particular note were Mike and Josh who fixed my fixed my floors and did an amazing job laying tile. They were always prompt, efficient, professional, communicated expectations and timelines, and personable. They even cleaned up after themselves daily! I will be thankful for them & their workmanship daily as l walk on my beautiful new floors.

Michael Lemaster

2024-04

Dew and Mike were very friendly and very organized with the reconstruction of our bathroom and laundry room. They both took precautions not to get the floors dirty by putting down floor protectants. They keep us informed on the progress that was being made and what the next steps would be getting the job completed.

Karla Gillen

2024-02

Had a water pipe burst on New Year’s Eve. I got home in the 6th of January and Jesse Bauer was here on the following Friday and worked through the weekend to get my house back in order so insurance could finish their portion. Would highly recommend. Billed insurance company.

Jim LaSalvia

2024-05

Jacob and Chris gave up their weekend to clean up after a malfunctioning sump pump. OUTSTANDING effort. Very much appreciated their expertise, effort, and professionalism.

John Teigen

2024-04

Punctual, courteous, informative and very quick and efficient! Paul A. and Fred T. were excellent!! Highly recommended. 😉👍🏻

Erin Larson

2024-04

Paul A. and Fred T. did a great job getting everything dried out after a toilet leaked all over the house.

Priscilla Delgado

2023-05

I have used this company three times. The first time was for a flood in my basement. I contacted them and they arrived promptly even through Bike week in the Black Hills. My brand new carpet was pulled up and dried. The places fans down and came a few days later to pick up.I have since used then to clean my carpet. The person who schedules the appointment is always very kind and helpful.Specifically Austin has showed up on every occasion to my home. He calls ahead to time to confirm his arrival. He arrives and lefts me know what he is going to do and gets to work.He always closes with instructions on drying time etc.He is a hard worker and cares for your furniture and needs etc… He has a pleasant disposition and takes his position seriously and represents ServPro well…Ask for Austin you will not be disappointed.Services: Flooring, Water damage-related cleanup & repair, General carpet cleaning, Water damage-related pest control

Gwendolyn Stanton

2022-05

Serve Pro is a 24/7 business and responded in a very timely manner to our request for assistance. They were communicative, very knowledgeable, courteous, and explained what needed to be done in a thorough manner. They were careful and protective of our cabinets and other belongings, and were meticulous about cleaning up after they completed their mitigation services. We would highly recommend Serve Pro to anyone in need of water mitigation services. Very reputable and efficient company!! 👍Service: Water damage-related cleanup & repair

Mark Shadley

2023-05

My wife and I were having a room in our house being carpeted and as the carpet guy was pulling up the existing tile, he found water and mold. We called Servpro and Jesse came out and gave us a quote. Jesse was very helpful and explained the process. Throughout the whole process, Jesse would call daily, or stop by to make sure everything was in order. The room was fully furnished with furniture and they moved it all to our garage to store while they worked. I have to say they were some of the hardest working guys, and very friendly, professional and always helpful to explain their progress and what steps were next.I have to admit both my wife and I were stressed at the beginning since our insurance refused to cover the damage. But, working with the guys at Servpro turned out to be the best and least stressful thing we could have done. It was a great feeling to know all these guys had our backs and made it right!Thank you to Mario, Josh, Jonah, Travis, Steve, Jimmy, Jesse, Dave, Drew, and Dillon.Mark & Peggy ShadleyServices: Water damage-related cleanup & repair, Water damage-related mold removal

John Abker

2023-05

We saw the reviews and thought we’d give them a try. They came to clear out our ventilation system and they did fantastic work. The services done were excellent, and they completed it relatively quick. We did have an issue but it was fixed rather quickly. I wouldn’t mind using them again.They also told us to clear out the system every 3 years, and I will be calling them in the future. Thank you.

Anna G

2023-05

This company is amazing. They did a great job fixing my apartment and they are the friendly people I have ever met. I would highly recommend them to anyone. I would like to say to the Thank you so much.Anna G.Belle Fouche, SdService: Water damage-related cleanup & repair

BETTY BAILEY

2022-05

Jonah and Travis did a superior remediation job after a sewer line came apart under my home, resulting in a hazardous waste situation. They completed the job in one day, so plumber could repair pipe. Good price and good customer service. Highly recommend.Service: Hazardous waste removal & disposal

Brittany Rambo

2020-05

Servpro came out to clean my carpets and did a great job! We had some pet stains from one of our dogs and just general wear and dirty. The crew was on time, did a great job of getting up the stains and now my carpet looks wonderful! I really appreciate their work!

Bubba Page

2022-05

Incredible customer service! Had a bad leak in our home on return from vacation, I called Monday afternoon and they had a crew to our house that evening! Definitely will only use Serve Pro is any other issues arise! 10/10 would recommend!Services: Flooring, Plumbing

Briana Vandevort

2022-05

Great customer service! Had a bad leak in the middle of the night, I called at 5am and they had a crew out by 630-7am to get started. Exact same response a few years ago as well. Will continue using Serve Pro if any other issues arise! Would recommend to anymore.Service: Water damage-related cleanup & repair

Matt Whitman

2020-05

I could not be more impressed with these guys. Everyone I interacted with was absolutely professional and helpful. They did literally everything the right way, including the little things about how they treated the parts of my house that weren't damaged. Jesse, who ran point on my project, is razor sharp, attentive, and frankly just very enjoyable to interact with. If something goes wrong at your house, you would serve your family well to work with Servpro.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Christine Leigh

2022-05

Called ServPro after a water leak damaged 3 levels of my house. Had never had anything like this happen before so was very overwhelmed with the process, called ServPro the very next day and they came out same day to clean up the mess. The team arrived promptly, were very professional, made the whole experience very pleasant for me. Even considering the damage done to my home, ServPro made me laugh and feel comfortable with the process and what needed to be done. I don’t have enough good things to say about this company other than by far the best experience I could have ever hoped for. Thank you so so so much ServPro!Service: Water damage-related cleanup & repair

lisa mcfarland

2021-05

I recently went through the Cleghorn fire and damage was minimal but I have to say the response time , professionalism , and go above and beyond anything I could have asked for happened with this company . They cleaned and sanitized my whole house , wash clothes , bedding, rugs had crews to remove smoke damage and even delivered new dog beds to keep my animals safe . they care and have compassion with great customer service. thank you CrewService: Fire damage cleanup & repair

Jack Bermingham

2020-05

Everyone that came to our house to do the clean up, dry the carpet and walls, re-stretch the carpet and clean the carpet were great. Friendly. Introduced themselves when they came in. Offered information and advice all along the way. Not to say any one service was better than another, they were all equally great, but the initial clean up crew went to great lengths. They even removed more of the damaged sheet rock from the ceiling and wall. Trimmed it back, so the sheet rock repair was ready to go. Re-stretching and cleaning the carpet went very well, the results were great. Thank you All!

P. Frost

2018-05

They showed up right away and took the time necessary to explain their recommendations and services. Our septic system backed up in our basement. My husband was treating for cancer at the time therefore it was imperative that it be decontaminated asap. Due to medical expenses, I also needed to keep the cost as low as possible. They were thorough and did everything they said they would do. Kim at SERVPRO didn't know me from Eve, yet when I called her to explain I couldn't pay the invoice within 30 days due to unforeseen circumstances, she trusted what I told her to be true and was so kind and compassionate toward my situation. This is a great company who does great service, with EXTREMELY GOOD PEOPLE running it. I highly recommend SERVPRO of Rapid City. If you aren't sure if they can help with your situation, I urge you to call them and trust what they tell you. They won't steer you wrong.

Renee Ness

2023-12

Excellent service, on time every time. Very knowledgeable. Excellent customer service. Great team. Thank you all.Services: Mold inspection, Flood cleanup, Water removal

Barbara Fosheim

2024-04

Great job Paul A and Fred T! Thanks!

Brian Munsell

2021-05

Thank you SERVPRO of Rapid City! Jesse is the best, so professional and does the best job no matter if it's a carpet cleaning, water damage, or any of the other services they offer! Thanks as always for doing an AWESOME job!!!Service: General carpet cleaning

Dede Farrar

2021-05

My 2015 Ford Explorer Sport sat outside for 8 weeks during Covid19. I didn't need to drive. When I finally started it I found that a packrat or mouse had died into the vehicle's air system. It was undrivable. I mean, it literally was a health hazard.I worked with American Family Insurance. I have full coverage and they suggested ServPro. It took several weeks but that was fine. ServPro killed the smell plus found three more dead mice under the battery.My beautiful Explorer is perfectly clean now. It looks brand new and now I can enjoy driving it again. What a relief! Thank you ServPro and thank goodness I had full coverage insurance with American Family Insurance who was very good about this whole ordeal. Hallelujah.Services: Hazardous waste removal & disposal, HVAC duct & vent cleaning, Water damage-related mold removal

Fern Patterson

2019-05

Servpro did an excellent job cleaning the air and heat ducts of my condo rental. There team of workers were very professional and efficient. I'd highly recommend this company.

Carol Reed

2019-05

ServPro is wonderful and very professional. I had water in my basement twice this summer and they cleaned it up right away both times. They were very busy with other jobs, but made time for me. Very thorough,!

Daniel Allard

2020-05

Amazing service. Was at my house only hours after I called. Worked on my water damage for over 4 hours and set up a plan to check up on it the next few days. Very professional and fast service. If I ever have a need for the services you provide again I will be sure to call.

Marcia Bishop

2022-05

I had water damage from a couple of unknown leaks from an upstairs bathroom to the downstairs walls. Servpro did an EXCELLENT job on finding it all and removing damage!!Service: Water damage-related mold removal