4.5 (395)
3723 Eglin St, Rapid City, SD 57703
(605) 716-3605
bestwestern.com
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Harvey Farkwire
2024-02
Will diffently stay here again. Price was great. Location was central to why we were here in Rapid City SD. Plus central to all the great sites to see, Mt Rushmore, Badlands, etc...We were close to a variety of restaurants and stores,and gas stations.The breakfast was different each morning and well stocked. Fresh fruit, cereals, oatmeal (packets) and a large pot one morning. They were plenty of seating, the most I've seen so far. The breakfast staff was friendly!The front desk staff was very friendly and helpful. . They made sure we had everything we needed. We needed some direction and they pointed us in the right direction. The room was very comfortable and spacious. We had a king bed, super comfortable. There was a chair & footstool in the corner. Nice Big TV, very cold mini refrigerator, and microwave. Coffee maker with plenty of wrapped cups. The room was so comfortable that it was sad when we had to leave.They had coffee in the lobby, available 24 hrs a day. The lobby was also home to a cooler with beverages, frozen microwaveable items, and assorted candy, snacks ,and ibuprofen and other items along this line for sale. It seems like they had finished updating. There is an indoor pool and a hot tub. The fitness center had nice equipment plenty of room for several people to workout at a time.If you need a great place to stay check out the Best Western plus in Rapid City SD.
Robert Saka
2023-12
Great Location . Newer hotel ( I'd say it's probably 3-4 years ) Very comfortable and spacious rooms . Great AC . Quiet location . Excellent complementary breakfast. Just 20 min away from Mount Rushmore. Lots of free parking . Overall a great stay .Based on all I've mentioned here ...I'd say it is definitely 4 or 5 star hotel in my opinion.Forget about the 2 stars that is rated as ...it's not accurate or a reflection of this hotel .I have stayed at plenty of four or five stars rated hotels that I've had a less enjoyable stay at.This location has many restaurants within walking distance. Gas ..right there across the street. Access to highways within 1 minute which makes it super convenient while being far enough away that you don't hear that highway traffic noise.There's complementary coffee waiting for you in the lobby 24 hours a day 7 days a week which offers coffee, tea, hot chocolate and also apple cider which was a unique touch .This is my 1st time in the area as how is passing through from relocating from Toronto Ontario and moving across the country towards Calgary Alberta.This location and hotel is so great in fact , that I will be definitely planning to revisit this hotel and explore all the amazing things with my family that I noticed that are nearby such as tourist attractions, great restaurants great shopping and probably much more that I was able to notice as I only had time for an overnight stay .If your traveling with family or small children this would definitely be a great spot to stop in at.If you're a couple looking for a nice quiet getaway with some nice things around and an amazing overall experience this is a great stop to stop in at.If you're traveling alone like me today.. rest assured THIS is the stop for you .Safe and happy travels everyone.And the big thank you to the gentleman who's running the front desk during the night shift he did an outstanding job.Rooms: Spacious and very cleanNearby activities: A quick 20-25 Mount RushmoreSafety: This is a safe location
Tarrence Robertson
2023-12
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Lisa Haemmerle
2023-11
We stayed here with young kids (4, 6, and 8) and we had no complaints. The room was small for all of us, but we were able to sleep comfortably. The hot tub and pool were nice, although the pool could have been a few degrees warmer. The breakfast was fine, a wide variety of items for everyone, but the coffee is terrible. Go to Scooters for a great cup. It was fun to see cows in the hills right behind the hotel.
Jane Girard
2023-12
After the owner answered my review I felt I needed to let him know something. We bought HomeDefence from the store & sprayed the room.Like I told them at checkout, really clean hotel,everyone was so nice! Pool area was spotless,room was very nice. I will stay there from now on.Also told everyone in our group we should all stay here from now on.Rooms: Very nice & big rooms, clean.Nearby activities: Everything kind of store you need is within minutes.Safety: I’m not sure what you mean. But as far as feeling , I felt real safe here.Walkability: You can walk to some nearby places.Food & drinks: Excellent breakfast!
Gracey Stewart
2024-03
Called the day before I booked to see if pool and hot tub was open. They said yes. Come here with my husband and 2 kids. The hot tub was cold when we got in it. it bleached our swim suits both kids were crying I asked if the hot tub was always that cool and they told me the chemicals were off and it was closed. There was no sign wrecked swim suits and it’s very frustrating.
Maggie Wallace
2024-02
Great stopping point for the night in Rapid City. Hotel was clean and in a nice location right off the interstate. Breakfast was hot and had a good selection. Pet friendly and only $25 for pet fee.Rooms: Clean room, spacious.
Darlene Johnson - DeeJay
2023-11
Easy to find this particular hotel! It was located near the Interstate! Lots of room in the lobby area and it was clean. The hotel clerk didn't rush you through check-in which I really appreciated as there was a bit of a line up. I noticed they had a pool and a little convenience store section. Rooms were nice and clean and fully stocked with everything one would expect. I really liked the great service and I would go back for that 😃
Clare L
2023-08
We really enjoyed our recent 5-day stay at this hotel! It was located in the perfect location to be near many conveniences/stores such as Target, Travel Plazas, Auto Zone and many quality restaurants that were open later hours as compared to the surrounding towns. We enjoyed making day trips to Custer and Keystone from our hotel each day. The room was clean, staff was very kind and helpful, great breakfast each morning and nice pool/hot tub and workout facility. Beds were comfortable. Nice air conditioner as it was very hot in summer! My only complaint would be the floor in the shower was a little slick (there was not a grippy surface) and it also sloped downhill...I felt as if I may slip so I stood on a hand towel for all my showers for more traction. Other than that small issue; our experience was great and I would definitely stay here again if we are in the area!Noteworthy details: Building was new and in great condition; very clean building and clean rooms. There was convenience food you could purchase anytime, day or night, at the front desk such as snacks, sodas and even microwave meals if needed. Breakfast was great!
Jason Welter
2023-07
Arrived on a Sunday evening to book a one night stay. We like to stay at Best Western Plus Hotels due to their pet friendly policies. We’ve stayed at many before with great results, but this specific stop was by far our worst. Check in staff were not helpful, would not look up account for points, and assigned a fourth floor room after requesting first floor. Upon entering the room and going to adjust the temperature, there was blood on the curtain and air conditioner. I returned to the desk to report it and get a different room, and staff stated they were glad I had come back down because the other front desk worker “was not supposed to give me that room”. Was then assigned a first floor room 128. No issues in there until going to take a shower later. Upon spreading the shower curtain open from where it had been bunched off to the left side, I discovered a wet and dirty wash cloth hanging on top of the shower bar from a previous guest’s stay.Breakfast and convenience of location were fine, but the cleanliness and staff customer service was greatly lacking, especially for the price. Would not stay here again.
Bonnie Enlow
2023-09
Our room was impeccably clean, fresh and comfortable. Breakfast buffet was the best I had ever had. Staff were friendly, helpful and accommodating when needed. Cleaning staff especially Jody were the best. Thanks for a great stay Bartender in the casino was a 5 star in service and friendly when helping us as needed. I highly recommend this Best Western Plus.
Shannon Geisinger
2023-08
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Talia Fortier
2023-10
We were thankful to find a place with an opening and pet friendly late at night. The place was nearly spotless, friendly & helpful staff, and there was even a little pet area in the back. The breakfast was fresh and so so good! Best cheesy omelettes of any hotel I've ever stayed at! Well worth a little more money than other places nearby!Rooms: Nearly spotless! Comfy beds and room. Love the citrus soap, lotion, shampoo, and conditioner! Much better than most hotels.Nearby activities: Mount Rushmore is around 30 minutes away and worth a visit! The front desk staff was very knowledgeable about nearby activities and even provided a map with things to do.Safety: We felt very safe here. We forgot a lock on our luggage storage and it was safe all night and morning!Noteworthy details: The included breakfast is top notch! AMAZING cheesy omelettes! Bacon stayed fully stocked at all times 😎
Ashley Mariie Dopelishez
2024-04
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Naomi Padilla
2023-05
I can honestly say that this hotel it is the best that I have stayed. In a while. The breakfast is on point. The staff is nice sweet understanding and very helpful. The amenities are amazing well taking care of and the area is very clean. I can give you a honest survey I have been here for 4 days. The rooms are clean. The bathrooms are clean.Rooms: There's plenty of closet space as well as it does come with a fridge and a microwave and a coffee maker. Yes everything is there for you when you walk into your room !amazing. They provide you with plenty of towels. They are clean the tub is nice and clean and you have extra tissue. There is a blow dryer. And it does come with an iron.
Metro Construction
2024-04
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Jenna Franseen
2023-05
The team at Best Western Plus was so helpful and nice! They were friendly and made sure we knew all the hotel features. We booked on the road, and they were able to ensure we still had a room by the door to the pet relief area.The hotel itself was extremely clean and modern. The beds were one of the most comfy hotel beds we’ve had in a long time! The coffee and tea station was available all the time and had a great variety of tea, coffee, and accompaniments.
NoTret
2023-09
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Terre Ogorchock
2023-11
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Alexie LeZion
2024-01
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Tarah Trueblood
2024-01
Love the suites. Plenty of room and comfortable beds. Breakfast is hot and delicious.Nearby activities: Watiki Waterpark is across the road and there's plenty of places to ear nearby, some in walking distance.
Abby Snoznik
2023-08
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Erica Jo
2023-05
Great location! Great hotel! Great breakfast! We stayed here while visiting the sites in South Dakota and we would definitely stay here if we came back. It is close to restaurants and it is in a good area. It was a great location to stay when visiting Badlands national Park, Mount Rushmore, and Custer State Park. The service was excellent and we really enjoyed the breakfast. I also loved that the rooms were big and the accessible shower was huge! This is great for those of us in wheelchairs.
Philip Gissen
2023-05
This hotel gets high ratings from a multitude of evaluative websites. In fact, it was listed as Rapid City’s best hotel. Rapid City isn’t much, but calling the Best Western its best hotel, is a travesty.Located on the edge of town, off the freeway, the setting couldn’t be uglier. The rooms are bland, with nothing distinctive. You might as well be staying at a Y. The best thing about this hotel was the long haired guy at the front desk who was very helpful. The TV remote was limiting, and wouldn’t allow us to utilize the Roku we travel with. While the hotel is new, cheap is cheap, and staring out the window at the commercial strip malls and electrical power installations, was the epitome of depressing.It was late, and restaurants were probably closed. We utilized the so called “room service” menu. It was delivery from some chain chicken/pizza joint called Boss’s chicken/pizza and the food was disgusting. The chicken was greasy and upset our stomachs. The next day we fled the hotel and Rapid City, glad to leave it in our rear view mirror.
Heather Dwyer-Adams
2023-05
This is a really nice hotel. It's just far enough from the city to have a nice view and be relatively quiet, and the staff was really friendly and helpful.They had more gluten free options for breakfast than I'm used to. The GF english muffins were really good.The sitting area is also nice. I'm an early riser so I spent some time down there reading, so I wouldn't wake the family. It was comfortable and relaxing.I really hated to leave this hotel when it was time to go back home. Next time I am in Rapid City, I will definitely stay here again.
Karen Brutzman
2023-08
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Cameron Landherr
2024-02
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Henry Olson
2023-05
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Andy Galles
2022-05
Easy access on the east side of Rapid. New hotel. The front desk GM and girl were pleasant and accommodating with our split week reservations due to using rewards points.The room was nice and clean upon arrival. No room services were available possibly due to employee shortage? The room was a mess after a couple of days.The pool is nice sized as is the hot tub. Not too crowded at all midweek.Breakfast was fairly simple as you would expect from a hotel. Usually a couple of warm options along with the usually staples (yogurt, pastries, toast, and others).
Shantell Hughes
2022-05
Check in was quick and easy. Hotel was new and inviting. Room was spacious and clean. Bed was very comfortable. Shower head was like a massage. Breakfast was hot with lots of choices. Only complaint was they had just one washer and dryer. We had to wait for two other people to finish their loads before we could do ours. Despite this, the hotel was A+ and we would definitely return.
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