Curtis Ward - State Farm Insurance Agent

Kristin Caramagna

2024-05

Taylor is amazing! He organized my home insurance and is helping me with my car insurance as well. He communicates quickly and clearly, and he found the best pricing and coverage for my needs! I highly recommend Taylor and will continue to use his services for all my future insurance needs.

Olivia Russell

2024-04

It was absolutely no problem to get a wonderful insurance rate. Everyone is very friendly and prompt when it came to getting the policies ( Home and Auto)set up. However, when I needed the same professional follow up and the same prompt communication when I filed a claim to get reimbursed for a tow, they completely dropped the Ball. I had saved them several hundreds of dollars by negotiating with the Tow truck driver. Our Truck had burned to a crisp at the side of the road. The Tow would have been $545, plus $150 clean up fee and $43 a day storage. Currently we are at 39 days. We had $400 in cash, the tow company accepted that, once he heard that we only had liability. Explained that the insurance company stated we would be faster to pay the Towing company and then ask for reimbursement. I brought the receipt to the State Farm office in Pawleys and a young lady cheerfully took my receipt, scanned it and told me that she would take care of it and we should get our refund within10 - 12 business days. I waited 12 business days and called the office. I was told that she will check into that and she would call me back later that day. NOTHING. I waited a whole week, called them and a young man answered, let me know that the other lady that was going to call me went on vacation and that he would take care of it. Unfortunately it was too close to 5 pm so he had to call me the next day. Which he did. ( we are now at 20 days no refund) He stated that the Towing receipt did not have enough information, so they have not issued the reimbursement. Why didn't anyone call me or e-mail me with that issue? Anyway. I called the towing company and explained the situation to which he stated that State Farm can give him a call. They did. I stopped in the office and they confirmed that State Farm has all of the information and we should have an answer in a few days, that he will get back to me before the end of the week... guess what, end of the week came and left. I Called Tuesday just before 5 pm and the lady told me that she would call first thing in the morning and call me immediately after she talked to them. So sure enough I didn't get a call immediately after they supposedly called the claims department. She said she called but had to leave a massage and was TOLD that they would call her back. Now what was it? You left a message or you spoke to someone who would call you back. Regardless they had not called me back to let me know what they said. Then she was upset that I said how people dropped the ball left and right, while she was on vacation ( as that is what I was told) as apparently she wasn't on vacation, but her daughter was sick, so she took care of her. Well, I was told she was on vacation, THEY dropped the Ball and she isn't making it any better. She said she will call the claims department and call me back. WELL I CALLED THE CLAIMS DEPARTMENT, explained how everyone promised to call me back and it has been a long time.. she put me on hold, called the Pawleys office, confirmed my claim information, came back on the line and said:" no problem, everything is verified, check is being issued... will be about 10 business days". Well I am looking for a new Home and Auto Insurance Provider. Funny how they all like to raise their fees but not their standards. Very disappointed.

Debbie Green

2024-03

Taylor was very encouraging and quickly helped with all my insurance needs. Not only was this process streamlined Taylor saved a substantial amount compared with other companies. I highly recommend Taylor to help with all insurance needs. Thank you Taylor

Ashley Jarrett

2024-04

Taylor was very helpful, getting me signed back up at State Farm! This branch has the friendliest people and most knowledgeable.

Tia Riccardulli

2024-04

Taylor was so helpful and gave me soquotes for some up coming things I have .so pleasant knew what he was talking about and had a few laughs on the phone ..its nice to have good customer service theses days as it's hard to find ..Thank you Taylor for the laughs the knowledge and professionalism...What a great employee

Bailey Cox

2024-02

Reached out to obtain some information and had the pleasure of speaking with Chandler. She was such a joy to talk to on the phone and provided me with so much useful information. If only every customer service person in the world could be like Chandler!

Bob Miller

2024-01

Everyone has been terrific in the short time that I have been interacting with the team at Curtis Ward's agency. Primarily Chandler and Christina. I appreciate the professionalism, attention to detail and positive attitude!

Marina Rose

2024-04

Thank you for a pleasant experience dealing with your agency and specifically ChristineCervasioShe is knowledgeable,patient and kindHer efficient manner and professionalism are an asset and instill confidence in client relationships

Tommy Rollings

2024-04

Very please with the open and honest help that Taylor gave! Felt very comfortable with him, and glad to be back with State Farm.

Ragin Huckabee

2023-11

Reached out to Chandler recently with help regarding insurance. She was wonderful. Such a help to me and my father. I highly recommend her. Responds quickly and professionally and is always willing to answer any question we have and go above and beyond for customer satisfaction!

Joe Laurent

2023-11

I was helped by Taylor and I couldn't be happier. He was kind, friendly and efficient. I was anxious with having to switch insurances and he made the experience not only enjoyable but fast. I feel I have a better understanding of what my insurance covers and how to complete the process of switching states. Thank you so much for your help. I couldn't be happier!

Fern Gutman

2024-04

I spoke to Christine Cervasio at the Curtis Ward State Farm office. Christine is very knowledgeable about the insurance products and concerned about her customers.

Crystal Goff

2024-04

Chandler White was a pleasure to work with. Very straight forward and an easy transition. High recommend!!!

meya myers

2024-04

I would NEVER NEVER NEVER suggest State Farm!!!! AT ALL!!! I was the victim of a hit and run and before they even got the police report I was liable for it. That is just ridiculous and now I can't even afford a new car. They didn't call me or take my statement or inform me of anything. Told me that a police report isn't evidence of what happened either!!

ROBERT Daniel

2024-02

Very professional. Helped me out right away. Received quote within 30 minutes and answered my questions. Also was good with following up in order to get other policies taken care with vehicle.

Carley Kersey

2024-03

Thank you so much to Sallie for answering all our questions! She was very knowledgeable and prompt. We enjoyed working with you!

crstuckey

2024-04

Taylor & his team were very helpful getting a quick set up of a home in progress for us!

The Beresfords

2024-04

Taylor was wonderful. We have better coverage and saved. Thank you State Farm

Jennie Horn

2023-12

While we were unable to change insurance at the time, I'm up for a review in six months. Hayley was quick in getting back to us with the quote, answered all of my questions, and was so kind and professional.

James Tyree

2024-02

Taylor helped me get Home and Auto insurance it was a fast and easy process. Awesome customer service.

Weston Bull

2023-08

Curtis and his team do an amazing job. They're extremely knowledgeable and able to explain in detail all aspects of insurance. Extremely courteous and if you can't reach them the first time you call, they'll call you right back! (more than I can say for other agencies). I will continue to use them for ALL my insurance needs.

Jass Mane

2023-05

Today I spoke with Taylor and he gave me a great customer service experience!!! He was patient, kind and helped me with all the questions I had about getting insurance though State Farm! My family has lived in Pawleys Island all of our lives & I found out it was my grandmother who use to drive him home on the school bus when he was younger! SMALL WORLD!! Curtis Ward you have an amazing employee on your hands!!! Thank you for being here!!!!

Linda Powers

2023-09

We recently relocated to the Pawleys Island area. We have had the pleasure of working with Christine even before we moved!! She has helped us with our auto insurance and licensure in a new state. We are buying a home and Christine has our homeowners policy ready for us. She explained everything in detail. She is competent, understanding and knowledgeable. She is truly an asset to the office. Everyone that works there has been very friendly and helpful. We highly recommend this State Farm and ask for Christine when you go.

Jester Mynah

2024-01

They've been very helpful throughout our experience since Pat Siau's retirement. Very friendly people, a pleasure to do business with.

Karen Mur

2023-09

Chandler White is absolutely amazing! She worked with us getting vehicle and home ins. So very sweet and very professional and quickly responds to any questions or concerns you may have!! Absolutely awesome!

Sherri Johnson

2024-03

Christine Cervasio was very polite and extremely knowledgeable. She took the time to explain everything to me and I appreciate that. I recommend her and this agency to anyone who is serious about getting and receiving the proper insurance.

Barbara Berggren

2024-04

Extremely helpful and courteous. Saved a great deal on a bundled package. Highly recommend!

Jennifer Noffsinger

2024-01

Best service ever!!! Chandler sent the documents I needed in a timely manner. Thanks for always being on the other end of my distress calls!

Virginia Dimaria

2023-09

Taylor has been exceptionally professional and prompt in getting back to me with rates on vehicle and home insurance. I so appreciate his patience in getting quotes together and plan on more business later in year.

Ginger Keegan

2023-05

Taylor was an absolute pleasure to speak with and was very knowledgeable. My husband and I just moved to Pawleys Island from New Jersey and unfortunately, my insurance carrier is not in South Carolina so I needed an insurance carrier to insure my vehicle. I called several carriers and they were all out of my price range, not to mention they refused to give me a standard policy that didn't include my husband. Taylor was very professional and very courteous and could tell I was beyond stressed when I told him I was having an issue getting my vehicle insured and registered. He was very helpful and answered all of my questions regarding the process in registering and changing my license to a South Carolina license. Taylor was very thorough explaining the auto and life insurance policy to me and I couldn't happier with the outcome of the customer service I received from him. I have dealt with a lot of carriers before and he has been the best representative. I am very grateful for his patience because this move has definitely been stressful. I can't thank Taylor enough for being so patient and kind throughout the process and for giving me the best price for not only an auto policy, but for a life insurance policy as well.