Precious Paws Boutique

Elizabeth Atlas

2023-12

This place is just hands down amazing! High quality dog and cat food and treats, great high quality options for toys, clothing, leashes, harnesses, and bathing needs. Elizabeth (the owner) goes above and beyond to have products you can trust are good for your fur baby or babies. Elizabeth and Melody are so helpful when it comes to advice and questions about food and pet care. I love going to this store and as long as I live in Myrtle Beach or the surrounding area I will be coming here for all my dogs needs. Thank you to the ladies who help make taking care of dog easier.

Jim Lambert

2024-04

Very nice place. High-end pet shop with quality safe food and products for your pets. 1 of the only places to get the Fromms product I feed my dog. Care is taken by the owners to ensure your pet is receiving healthy products. I will be returning!

suzanne rakes

2024-05

The best pet boutique in Myrtle Beach!! I buy all my dogs food and supplements here. These ladies have changed their lives. Thank you so much for all you do and for being here to help our fur babies!!

Dawn Flanigan-Bryson

2023-05

Wow!!! This place has it all. A little pricey but so worth the visit. We got everything we came looking for. (Plus a lot more). Melanie was such an amazing help. This is a MUST GO TO place for you and your pet(s). You won't regret your visit.

Anorahs Madison

2023-12

My 1st experience I chose not to post because I knocked it off to the lady at the counter not having common courtesy but now I have to report this store doesn't know how to treat their customers. Everytime I have entered store I was either the only customer or maybe one other and still you would think they want your business.My 1st experience I had water and spilled some on the floor. When I went to the counter to tell the woman she handed me a paper towel, I was shocked. I would of cleaned it if I asked for thepaper towel. This time I enter with my thermos closed , she then asked me to leave my thermos at the counter because just in case I spilled it. 1st it was closed I was not drinking it, 2nd it's water, 3rd once again 2 customers in the store including myself. This store lacks customer service. Visited Monday 11/27Obviously the same person that offered the paper towel & lack of customer service is the same person that responded to my post. BEWARE read all their negative posts which reveal similarities of not taking responsibility of their actions. Their poor responses demonstrate how this business operates.Written 11/28Clearly by your responses demonstrate exactly what I said unprofessional, lack of respect to customers, and demonstrate lack of responsibility. I can say more but what's the point because your responses say it best of who you are & what your business represents.

Cathy Norini

2023-05

I would give negative stars if I could, DO NOT SHOP HERE! If you have any problem with the products sold in their store they will NOT be standing behind them nor assisting you. I purchased a bulk pack of "the Natural Dog Company" odor free bully sticks after the sales woman pointed them out to me as a more cost effective option at $39.99 than purchasing them individually. I buy these for 3 dogs and she stated they were exactly the same as the individual odor free ones. When I opened the package the smell was overwhelming, definitely NOT odor free! I returned to the store for an exchange. I was first told that it was not returnable because it was open and then that all sales were final. What? How would you know that they had an odor if you didn't open the package and secondly they were NOT odor free by a long shot. The woman behind the counter could of cared less and stated, "Well they don't always get all the pee out of them!" I explained that I always purchase that particular brand of odor free bully sticks because they always have been as stated, odor free! I then asked "so you are not going to stand behind the products you sell and contact the company as these are either packaged incorrectly or are defective?" I even opened the package so she could experience the smell for herself and her response was "all sales are final!" I then explained that I will be contacting the company as these are not inexpensive nor as represented, the package clearly states odor free. I walked out to my car, looked up the company's phone number and contacted them right then. They immediately rectified the problem and were more than understanding and sympathic to the stores lack of customer service. I have been able to handle this directly with the company and Precious Paws Boutique has had their FINAL sale from this customer! I suggest you SHOP ELSEWHERE as there are several other service oriented pet boutiques and stores in the area that I am sure would love your business.Response:Once again, not a product I am unfamiliar with as these are the only bully sticks that I use because they are odor free. I have attached a photo that clearly states odor free and as your employee stated they are exactly the same product; therefore they should not have this overwhelming smell. I humbly disagree that you have never had a customer complain as the woman in front of me was complaining about the exact same issue. If you had bothered to talk to the company you would of found out that they have had recently had other complaints regarding this exact issue and are addressing the problem. In response to airing them out, they have been "airing" out for days in my garage awaiting garbage day and haven't gotten any better. While this may be a "little problem" in your opinion and they may be a "fine" product for your dog to consume, it is not the product I purchased and not the product the company represents as "odor free". As to your comment regarding your signage and final sale on the receipt, when I bought them I wasn't offered a receipt and there was no signage visable at the register nor was this expressed to me. I would think as a "small independent business" you would of done your due diligence in working with the company that manufactures these instead of complaining that they don't care. I will continue to purchase their product, but not from your store.

Jennifer Kolis

2021-05

Literally my favorite local pet boutique! Found them while vacationing in Myrtle Beach (I am from NY) and I continue to place orders. The owner is so helpful, posts products on social media and always has the latest inventions in her store. I highly recommend the booster car seat, Best Friends by Sheri blanket and round bed. Also, great plush and chew toys as well as all the gear you will need!

Patricia Malcuit

2023-05

We went to check this place out to see what exactly they carried. OMG what an awesome place to shop and spoil your fur family member.It's a drive from Conway but I will return, prices are not bad and the customer service is above and beyond the best. They have everything you can imagine and fur baby will be happy

Brandi Wallace

2023-06

EXTREMELY DISAPPOINTING!! I had recently visited this store on a trip to Myrtle Beach … Bought items in store and was pleased. Year later decided to order online. I ordered 3 items. 2 items were the exact same brand as another item I had bought in store. So the size should have been the same and even measured. When I received the 2 shirts they were not. They are to tight. I even measured them and compared the measurements with what they had listed on their website! The shirts I received have measurements of the size below the size I ordered. I understand policies of no returns but NOT when the item is NOT as described. I just really wanted the 2 shirts of the size I thought I was getting. EXTREMELY disappointing as I thought very highly of this place. Horrible to think something as simple as hey we would gladly exchange the 2… but nope. Just rude!! It just sucks also bc the items weren’t cheap either and I would have paid to ship back mine and paid to ship the correct sizes ! Highly DO NOT recommend ordering online from them!Replying to your response -Yes the grinch shirt that I bought for my little girl is the same material as the shirt I had bought before. It don’t really even matter about the material… it’s the simple fact that the TAG states the measurements and they are not what I ordered. I measured the shirts when I received. Very unprofessional. I

Tim M

2023-05

We are from out of town, but come to MB often. We love stopping in here as there are always new pet items to browse. Elizabeth and her wonderful staff are always so helpful. Great selection of quality items at reasonable prices. Store is well organized and clean. We recently purchased a Rover stroller and love it. Elizabeth showed us how to use and fold it and was very helpful in answering our questions. Highly recommend this store for all your pet needs. Dr. Tim

Joe Shannon Carroca

2023-07

Very poor customer service. My husband accidentally purchased the wrong bag brand of CBD treat for our blind born dog that has occasional anxiety. He is sensitive to certain one and the one picked up makes him nervous. I returned to the shop less than an hour later with an unopened bag and receipt. They acknowledged that my husband came in but said they have a no return policy. I explained that I simply wanted to exchange for the correct ones but they refused. This is not what you expected from a small locally owned business.

Mackenzie Cooley

2023-07

Let me start off by saying i would give this store a zero star if i could. We went into this boutique to buy something for a dog. we were just walking around looking after we just got done eating brunch. I was carrying my drink when i bent over to pick something up my drink ACCIDENTALLY split. we cleaned up the messed but then they threatened to make us pay for it. they were very rude the whole time and threatened to call the cops on us if we didn’t pay for the “damage” product that was over 80 dollars. i do not recommend going into this place. also didn’t even speak when we walked into the store.

Diana Cawood

2023-05

Really bad customer service for a small owned business. I have been shopping at Precious Paws for over a year and buy all of my food and treats for my two dogs here. I purchased three bags of Small Batch frozen sliders last week along with freeze dried food and treats. I spent my usual $250.I transport the frozen items home in my Yeti cooler so they stay frozen. When I opened one of the bags this weekend, it was completely frozen together in one mass. I couldn’t separate the sliders. I called to let the owner Elizabeth know. I was told that I have to have my original receipt and return it within 7 days. I’m not sure what the “original” receipt policy is about since you have to ask for a receipt. The normal mode is an emailed receipt. Of course yesterday when I called it was the 7th day so I was unable to return the item due to their “policy”. I guess it was incumbent upon ME to feel the sliders when I was at their store to make sure they weren’t frozen together. And it was also MY responsibility to open the pack immediately when I got home to see if it was okay in order to fit within their 7-day return window. I didn’t open the package until I needed it which was 6 days later. Very disappointed with the response that I received. I have reached out to Small Batch to let them know how their product was handled at this retailer. I will be shopping elsewhere.RESPONSE:Your response confirms what I said... really bad customer service. I expected more from a business owner. You assume and accuse me of mishandling the product. The other two bags I purchased were fine. I handled them all the same.I'm not sure where you got your customer service training. As a previous business owner, I didn't need positive reviews from my customers. Their return and repeat business was my "positive review".RESPONSE:You’re a retailer! How silly of me that I would expect you to order items (that I had to prepay) from your supplier and then store them at your retail location where people purchase dog food. I’m done with your ridiculous reply’s. The bottom line is I will take my business to a retail store that actually understands customer service.

K Helm

2023-05

Came in to get some things for my puppies birthday and there was so much to choose from! And everything was adorable! We'll definitely be back to get more.

Katie

2023-08

Above the top customer service, I am so grateful! And the products I bought for my pup are excellent and very difficult to find elsewhere, specially at such advantageous prices. Highly recommended!!!

Joan Milligan

2023-08

Always make it my business to visit! Luv ALL the goodies for my pawbabies. The store owner knows her stuff! Very helpful in purchasing the right item. Will DEFINITELY return!🙏🏽🏖️🐾

Tiffany V

2021-05

Highly recommend this gorgeous pet boutique to everyone! From the moment you walk thru the door you and your fur baby feel special! Excellent customer service, friendly, knowledgeable & they have the best selection of products!! Everything you could ever dream of needing for your fur baby & more...they have you covered!! Superior products, great prices & superb team to help - you will never go to another pet store! Definitely a favorite place now in Myrtle Beach!!

Kristina Cook

2022-05

I absolutely adore this store! Not only is it trendy and beautiful inside, it’s unique to this area. It has the cutest pet toys you’ve ever seen (I’m talking ones you can get from the other chain pet stores). It has top quality pet food and products. At this point I have to stop in at least once every couple weeks to see what’s new … AND to see what’s been put on clearance. I can’t say enough good things about this place! (Also if they don’t have what you’re looking for in the store, the owner is ahhhhhmazzzing and will do whatever she can to get!)

Kelsey Patten

2023-05

Takes them forever to get things shipped via snail mail. They say they ship out the same day and blame FEDEX of course but no other local boutiques or stores have ever taken me that long to receive them. And if they are truly paying for fast shipping it should NOT take months to get packages of food that is a necessity to my dogs lives. owner is rude and tells you “sorry you feel this way” with no gift card to even try to fix their dilemma issues. Absolutely blown away by how a “small family business” could brush under the rug the fact that they don’t do anything for their customers to Even help alleviate some of the issues that they caused. I had to then go order from chewy. Owner took it as far as blocking me on Instagram for calling them out.

Tricia Mirchandani

2021-05

Amazing customer service and products! I placed an online order from VA to be sent to family in SC. Elizabeth helped me pick out just the right things and then gift wrapped and delivered the gift for my aunt's and uncle's pup while communicating with me all along the way and sending photos of the final gift wrapped gift. I'll definitely shop here again and I'll be sure to stop in when I make it to Myrtle Beach!

Nikki C

2021-05

I've ordered from Precious Paws Boutique twice now and both experiences have been great. The website is easy to navigate and my orders came quickly. If I lived closer, I'd be a frequent customer because the store looks clean and spacious. There is a wide variety of upscale clothing and specialty foods. I also love the of having a seasonal/holiday backdrop for pet photos.

ROCCO ROSERO

2023-05

Amazing location! Amazing products! Staff is amazing! 10/10 will be back! I work at Dog Boarding of Myrtle Beach and will DEFINITELY tell any customers to come check l your business out! Well done!

Wendy Schroeder

2024-01

Bought a gift card for family member, when they went to purchase item they told them the gift card expired. Beware they expire

June Brower

2023-05

Great lil shop. Found nice tiny dog size birthday cake, but they have several sizes. All kinds of pup friendly goodies. Also bought some dried lamb pellets...my lil guy loves them

Megan Tracy

2023-05

I found this Amazing store because they are the only store that carries Carna 4 Sprouted Seeds. ( Used for itchy dry skin, digestive issues etc) Thankfully they directed me to an Amazing product Raw Vibrance that makes feeding raw or lightly cooked meats as easy as adding hot water & oil! The two Knowledgeable & patient ladies really knew their inventory & alot about Healthy Holistic Feeding & Healing! I will gladly drive 60 miles round trip to give my Furkids their Best Life!In 26 yrs of living here I've never found a store that does more than ring up your purchase! Finally A REAL Game changer! Give them a call or go by & let them help you with pet problems or needs!!!

John Woodward

2023-05

After 28 days of not eating and $1,800.00 in vet bills. I thought it was time to say goodbye to my cat (pal) Oliver. In a last attempt I stopped in Precious Paws for information on CBD. The conversation quickly changed to food and diet. After spending less than $20.00 I was sent home with a regiment of food and supplements that proved to be amazing. Oliver instantly began to eat and is making a strong recovery. Thank you Precious Paws and Melany for helping us.

Sarah Alban

2021-05

Absolutely loved my experience with precious paws!! Quality treats and adorable toys that my pup loves. Wish I lived closer to take pictures with the backdrop, but will definitely be ordering more treats and accessories online.

Radiant Summer

2022-05

I loved the staff! I had some issues finding something and they helped me find everything I needed. They were extremely kind. I loved all of the products I bought and all of the prices were affordable! They even threw in a free bag! I would recommend to anyone who has a fur baby!

EmmaLeigh Pierson

2021-05

This is the only place I will order from when getting anything for my furbaby online. I know I can trust the quality of the products and I know that everything will be loved by dog. I love that the online ordering process is quick and easy with things being shipped quickly. I can’t wait to make my next order! I definitely plan to go on a road trip to visit in person as well.

Donielle Partida

2021-05

I have purchased from Precious Paws a number of times, now. The owner, Elizabeth, posts a lot of her most current items on Instagram and in her IG stories and she is always willing to answer specific questions, or compare sizes, etc. The best thing about this store is that they have everything right there. I wish I could go in person but I am on the other side of the country. If it is sold there, I am going to buy it there because they TRULY care about my pets as though they were their own. I live near an affluent area in Scottsdale where there are a number of fancy dog stores and none of them carry ANY of the high end toys she carries, nor do they carry the pricier leashes and harnesses. I don't always want to "just order online" when getting nice things and Elizabeth helps me make the choice right for me.. My dogs have so many cute things and all of them withstand the hard play.