Subway

Dane Wilbur

2024-04

Do not place a mobile order here and expect to recieve a refund if they do not have the items to make it.I placed a mobile order on 04/02/2024.The order was marked as ready and I went to pick it up. Upon arriving, I was told that they were out of lettuce and spinach for the Tuna Salad and therefore they could not make it. I said "Fine" and they started making the rest of the order.After about 15 minutes, the employee at the counter (the same one who informed me of the lettuce situation) told me my order was ready and offered me a free cookie for the wait. I said, "No thanks, I just need a refund for the Tuna Salad".The employee told me "Alright." and then proceeded to touch the screen a couple of times before stating "I've never actually done this before, I'm going to have to call my manager.". Again, I was like "okay."At this point, he started pacing behind the counter while appearing to be on the phone with the "manager". He then said that "Since you place it on the app, you are going to have to get a refund through the app." However, because I I have received a refund for an unmade mobile order before, I knew this was untrue. I stated such and then he went back and forth with his "manager" saying "I don't think he wants anything else, he just wants his money". He then hung up, supposedly, and said that his managers orginal offer was "You can come back tomorrow and we will make you the salad" but that he talkied him into a refund and that they just needed to call "Tim".They never appeared back from "Tim" and after about 30 minutes of waiting, I decided to leave without my refund. I told them I was going to leave and they seemed relieved and I got a "Sorry man". I double-checked the owner's name was "Tim" and the employee confirmed.It's not so much the $8.99 for the Tuna Salad, but the backwards response to my refund request and that they essentially outright refused the refund. I'm not sure if the employee even called a manager or if there was ever any intention of giving me my money back. A mobile order that claimed to be ready at 8 pm turned into a 45 ordeal with no resolution and my money basically stolen. I know it's a bit dramatic, but it definitely bothered me enough to write this review.

Heath Moore

2024-03

!!!! Lol , I ordered a sub today1. Meat is not cut fresh ( liars2. I ordered cucumber/ jalapeños/ B peppers…3 . He painstakingly put 5 pieces of each on a foot long! 1 thin line Mayo , 1 thin line chipotle sauce, about 3 bits of salt pepper, looked @ me and wrapped sandwich up!!!15$ for combo, never muttered a word, would not give me receiptTrust me do not come to this location, it wasn’t good before, now 5 slivers of each topping!!!!!!! Lol , just go to Publix

Barry Groover

2023-05

I went in yesterday (Saturday) and today also, both times for a late lunch. They have some decent vegan and vegetarian choices.This is a VERY clean, well stocked store, especially considering the busy weekend. The store looks newish inside, so I inquired how old the store was, and the guy said the current owners had it for 7 years now. It looks a whole lot newer or looks recently updated.The gentleman behind the counter was very kind and polite and he helped me choose something good both days. I saw in other reviews comments about the English speaking ability of the staff, I had no problem understanding this guy!In particular, the spinach, purple onion and black olives tasted fresh, and that's a pet peeve of mine when they are mushy or stale. Everything was prepared correctly and tasted great!It's just off the IOP Connector across from the Harris Teeter, an easy walk from the Turtle Sculpture. I will visit them again next time I'm hanging out on the Island!Vegetarian options: Like all sSubways, plenty of vegan and vegetarian options available.Parking: Plenty of parking in this strip mall location.

Jordan Burleson

2021-05

Only SUBWAY on the island. So...you aren't getting the best of sandwiches or service. That being said, they do have good 🥖bread, meat, veggies, cookies, and chips. Tread carefully and keep your head down. They also have ♿ handicap accessible parking, entrances, and 🚻 restrooms.

Amy Robinette

2021-05

Outstanding service! I ordered a 6foot long sub to feed my work crew and they did such a good job with all of my modifications!! Everyone loved it!! ALL 25 of them!! Thank you so much. I came in the middle of lunch rush on the first sunny Saturday of the year, and despite how busy they were, they got me out of there with no hiccups. We will definitely have you cater our lunch again. Cheers!

David Banks

2020-05

Efficient polite service, great sandwiches! We stopped on our way to the beach to pick up a couple of sandwiches and drinks for lunch. The place seemed spotlessly clean, and the family there were all very polite and efficient. I've had many bad sandwiches at Subways in the past, but what we had today were very good and fresh. In the future, we'll make a point of using this particular Subway as our standard lunch place whenever we head to the beach.

Paul

2018-05

I'm all for foreigners getting a job, that's awesome, but the people in here don't speak English well at all. They were all pretty nice to me at least but it took longer to order because I had to explain what I wanted and they still got it wrong. If it wasn't for a younger guy my order would've taken even longer. There's no excuse for you to not understand English and be in customer service. Whoever hired them needs a sit down.

Fabiola Escalante

2023-05

The worst experience of my life I just witnessed that the store manager told him a young Latino who would not sell that it was closed and then other people came in and they were attended by the same employees of him. They laughed the worst thing I could experience.

Chetan M

2023-09

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Gordon Reade-Hill

2017-05

Worst subway ever! There are ants everywhere, they do not use gloves. I came in to order sweet tea, and it was out, so i asked the gentleman if he could make some more, he told me he would give me some sugar for the cold unsweet tea. The service here is terrible. If i could give 0 stars i would. Do not come here.

Allie Douglas

2020-05

Based on the fact that I order the same sandwich everytime I go to a Subway, I know they gyped me on my meat. They only gave me 4 tiny scoops of tuna on a footlong. Literally it tasted like a vegetable sandwich with tuna flavored mayo because they did not put the right amount on, but I didnt want to argue given the managers' obvious language barriers and the fact that they were very busy. Ill just rememeber to stop at a different Subway prior to stopping at the beach so I dont end up paying $8 for a bread and spinach sandwich.

Dia George

2022-05

Ask for more vegetables and just keep ignoring you and keep moving the India family mom dad son three staff which I’m not is bad thing but asking for a little more vegetables for get it. And the son has a big attitude. Only subway there I had no choice at the time but will not ever be back there. Don’t waste your time and money here

Rupert Haas

2015-05

This subway is by far the worst I have ever been to and trust me I've been to some pretty bad ones before. Very understaffed and super slow service. One of the workers did not know what half of the ingredients were. I strongly suggest avoiding this subway and use your precious life time getting food somewhere else.

Liquid Veniym

2020-05

Absolutely terrible location. They try there best to give you as little of everything as they can. You have to order literally double meat to even know there is any on the sandwhich. That's assuming they dont FORGET to add anything you customize on it. This is a bare minimum style place. They add just enough to keep you from saying they didnt add ANY. Sure. Technically you added a pinch of this and a scrap of that.

James Bradley

2020-05

I have been working on the island for two years now and I’ve visited this location dozens of times every single time they are fast friendly extremely clean and very professional and polite I always tip because they do a good job and the staff do it consistently thanks for creating a great lunch space and for doing such a great job!

Kristen Nagy

2017-05

Very slow service and the Indian man at the register got angry with me when I didn't hear him ask what kind of cheese I wanted. Also there was no ice and I asked them to refill it and it took them like 20 minutes.

Ashley Parker

2018-05

Staff is always extremely polite, the food is just like every other subway. If you don't like subway, don't eat at one.

Boe FAIRCLOTH

2016-05

No problems at this Subway, just like every other Subway if not faster. Some other reviewers just need to chill and remember we're all human.

Dikul Patel

2016-05

I went to this subway like a year ago and the subway was horrible after i went to this subway i stopped eating subs but today i went to the beach and my son said lets grab a sub then i thought about it i said its been a year it could have changed and yes it did it is now in its one of the best subways i been to i was like wow

brendi yingling

2019-05

Never open in morning, get there about 9 when they are suppose to be like 7 what the hell. I would give them less then one star.

Brian Hudson

2023-05

Staff is rude and they frequently make mistakes on online orders. I wish there were options on IOP.

koan leon

2015-05

The woman that took our order was very rude, calling customers dumb and had a bad attitude the whole time, worst subway ever

Shauniece Green

2018-05

The hours state that they open at 7am and I come by at 8:05am and they aren't open at all. That's bad business.

Todd Winstead

2023-05

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Jared

2020-05

Good service. Family owned and operated franchise

ML Tonne

2019-05

Restaurant was closed at 9:30pm when Google advertised 10pm.

Josh17

2023-05

Food was pretty good.

Daniel Hutto

2020-05

Super friendly and quick

Niraj Patel

2017-05

Good n fast service

Richard Lanigan

2019-05

Always good