Walgreens

BILL ZIEMEK

2023-05

Didn't think it was possible, but their pharmacy service has gone from bad to worse. Received a text from Walgreens on a previous day saying my 2 scripts would be ready for pickup by 11am, day next. Went to pick them up at 1:10pm the following day. Get to the drive up window at 1:12 and the lady at the window says, no, they are not ready, no matter what the text says. Asked if they can be done while I wait, lady says no, pharmacist is getting ready to go to lunch, even though pharmacist lunch break posted on the drive up window glass says pharmacist lunch break is from 1:30 daily. Didn't seem like it even occurred to her to apologize.

teresa Spencer

2024-03

I like Walgreens pharmacy better than CVs

jimmy pinson

2023-05

I swapped to this pharmacy a few years ago since it was close to my office. This has to be the worst ran pharmacy that I have ever dealt with. My insurance would only pay for a name brand of one of my prescriptions. Every month I would call the pharmacy to make sure they had the name brand in stock, which they would always say they had in stock. Then when it was time to pick up my meds, you guessed it, they didnt have any. How hard is it to reorder a medicine when the CUSTOMER is calling to remind you to order some. They also have nasty attitudes when I point out THEIR mistakes. Oh well, time to move on from this circus

Madison Williams

2022-05

World's worst phone set up. I tried to call with a question a few days ago and tried to get to a live operator, and it took me over 20 minutes. I also went through the drive-through for a covid test today. I had made an appointment for 4:30 online cause you can't make one over the phone, and it would be impossible to anyway cause of the god awful phone system. I went to the wrong Walgreens (which is my fault, not from Greenwood but I really needed a test.) but was at this one by 4:40. I would have called to explain that I was going to be late, but the phone number wouldn't pull up on my phone. I waited in the drive-through line for 30 minutes, only to be told that they were not doing any more covid test that day, that the pharmacist had cut them off at 4:45. The lady at the window seemed aggravated and impatient , but when I tried to explain why I needed the test that day, she hung the little phone thing up to go ask the pharmacist. I wasn't done talking yet, which was kinda rude. I had been waiting and really needed the test done. It was like they were trying to shoo me out of the line so they could leave and go home. Even if I hadn't gotten my Walgreens' mixed up, I would have been stuck in that drive-through line past 4:45. I had no idea that testing stopped at a certain time, and if that is the case put it in the confirmation email. Or maybe it was the pharmacist choice. The tech at the window said that they close at 6, which at this point was 50 minutes away. Don't waste your time here. Go to Publix. Their pharmacy and customer service is faster and so much better.

Bobbie Fair

2023-05

Extremely slow pharmacy service. 30 minute wait to drop off and to pick up, they will not fill or refill while you wait. Tried going in store and drive through, both are slow. Let me just add that it is slower now as of 11/2922. The wait was one hour to pick up a prescription that was ready for pickup. Ridiculous!

G Hamlett

2022-05

I would like to acknowledge a wonderful employee I encountered during my visit. Her name is Phonecia. She was extremely helpful, took the time to actually listen to my request and helped me any way she could. I believe she worked in the pharmacy or photo section because she had a white lab coat on.

Christa Busbee

2022-05

Service of the pharmacy has declined big time in the last few months!!! The attitude of the pharmacist assistants is poor n unprofessional. Have been talked to rudely and hung up on purposely a number of times lately, new employees? When I call, left on hold for long periods of time but mostly never get an answer just wait to get a busy signal after waiting long periods of time.. Called with an emgeramcy question for pharmacist n waiting on phone few times just to ne hung up on and never got an answer!! Called from 7:30 pm till closing at 9pm was on hold every time n then busy signal until they closed. Will be shopping for a new pharmacy due to the decline in service that has took place in the last few months. Shape up Walgreens!!!

Marly Johnson

2022-05

Tried to pick up my medication the past two nights before 8pm and pharmacy is always closed and online and app says they close pharmacy at 9pm. Need to update hours so people aren’t wasting trips to your pharmacy if y’all close early now. Very inconvenient. Switching pharmacies.

Albert Polanco

2021-05

Very disappointed with customer service at this store. Placed two online orders at separate dates and different products. I went to pick up to store and had very poor experience. My two orders were found and were packed with receipt attached, they try to scan it to checkout and one order said that was expired, although order had just been placed 3 days prior. My second order was saying “not found”. They suggested canceling my orders and charging me again, which they did, but then wanted to charge me double what I paid online. I showed them my online orders and receipts, supervisor was called and she said “well that was online price”. No apologies, no attempt to resolve the issue and provide real customer service. What was supposed to be a quick in and out pick up of online order, turned to 15 minutes wasted on store, frustration and going home without any of my orders. Will not recommend online order with pick up at this store to anyone.

Connie H

2021-05

The most terrible customer service I’ve met, they don’t care about the customer, blaming customers on there own mistakes... while scanning register reward they will say a couponer holding the line…very rude…what makes people go to Walgreen is the good promotion that is going on , but it seems they are not welcome these customers...This store members need to train how to respect customers!

Barbara Wardlaw

2023-05

Walgreens on south main street was the place I braged on n told people to go to now Im looking for another pharmacy these new people r so different nI always ask for a Tex alert to know my medicine is ready n I never received itDon't feel welcomethey never send me the Tex alerts

Wendy Fleming

2023-05

They need help in pharmacy. You wait over an hour to pickup prescriptions that were sent by doctors over an hour before. Please read and fix problem.Hire people that need a job.

Paul Cuenin

2017-05

They give my wife trouble every time she picks up the pictures I took because they look too professional. They claim I should write her a release.... how about you guys get over yourself. I have been doing photography for 10 years and have never needed a release form to print.

Marie Darnell

2017-05

Went in to get a kneek brace and could barely walk. They did not have the size i needed. I asked the pharmacY tech if she could call and ask the other store across town. I am standing there try not to cry from pain and she told me I would have to just go in and look that they could not answer that over the phone.

Ben Thompson

2023-09

Good, clean store and pharmacy with a friendly staff 👌

S. C.

2017-05

Pretty good pharmacy. Not my favorite, but for casual need, it does the job. Being opened 24/7 is also a great point.

Kim Thomas

2016-05

This is the best drug store/pharmacy in town with the most professional and efficient store manager and pharmacists. I switched from CVS and so happy I did.

Nancy Hammerton

2023-09

Waiting over 1/2 hour for flu shots

Beth Traynham

2022-05

Rude cashier. She is always Rude.will not visit this one again. Put my numbers in for points those are not right numbers.

Thee Aiken

2023-05

I got my Covid booster shot #5 there in October.

Frank “Rallo Elwood” Malone

2023-05

The pharmacy needs much improvement.

Oz The God

2018-05

Great customer service. Couldn't fill my prescription.

Gorge Bush

2019-05

No pharmacists on duty on either side of town at 5:00pm

Alma Sipe

2022-05

All were so nice to me I get mixed up and they all helped me

DJ Simmons

2020-05

I love my local Walgreens

Sue Wiener

2020-05

Nice , caring, clean, good value

Stephenie Williams

2019-05

Always find sales or bargins

Janm Gregory

2023-05

Friendly folks