Petco

S D93

2024-04

We had a great experience picking out my daughters first fish. A young man helped us and was very patient and informative. We purchased a baby Betta fish, and he is doing great now.

D.R.

2024-01

Ive spent a LOT of $ in Florence store and online, (I travel so I’ve visited Columbia and Sumter SC( awesome store) and they don’t even look like belong to same company as Florence store, they are clean, friendly and helpful…) whoever manager of Sumter store is, knows the way a store should look and operate, staff interacted with, helpful, nice and knowledgeable.Today my absolute LAST visit ever to the florence store… They need to do an employee house cleaning job, because the employees are hurting this location! Since found out No store manager things have gotten even worse than before…the store is maned by floor employees, Darlene and blond training person ( exception the stocking staff) that have bad attitudes, not friendly, no help and never see approach customer “ unless you happened to run head on into them, never “can I help you” instead you have to chase them down… even made 2 trips today, wanted item there was no label/price on live animal item, told the person over that area stepped out of store, before had chance to speak directly so other employee there I told them , ok I’ll run some errands then stop back by to get price for item and pick up. I stop back by 1.5 hr later and question an employee Darlene, said had no idea, I asked if she could find out my second trip by the store, she goes to back to ? Aquatic manager and then reappears , asked her did she get info I had requested about an item, she said “I can’t ask employee a question while on lunch break in back… “ really” after I made effort to make second trip by for the item and this is what I’m told you can’t ask a simple ? After I made effort to visit a second time to allow time to get that info?????This place has become a joke!!!!Not to mention the marine area lights off most of time and algae ridden would be afraid to buy anything there…Forward going to petsmart and if they don’t have order online..The absolute worst store not to mention nasty,

Marci Viens

2023-11

If you have owned fish before and already have a tank, I would NOT recommend going here for fish! One of the employees was giving me the third degree when I was trying to buy fish for 2 of my established fish tanks. She insisted I needed to bring my tank water in for testing, and I live an hour away. After about 5 times saying so, I can not buy fish here? She finally told me I could buy fish, but it wasn't recommended until I could bring in a water sample. She finally allowed me to show her which fish I wanted to purchase. It was a very weird and ridiculous process for a few fish, especially since I've had aquariums for 20 years. Also, I have always put 1 beta fish in with my aggressive natured fish and they've always been fine when she over heard me tell my son he could do the same for his tank she refused to sell me any fish but the beta for his tank. Also, their fish selection was AWFUL plus overpriced. I also bought a HUGE puppy pads which were horrible. The box says it holds 2 cups of liquid, but they do not. Besides those experiences I'd recommend shopping here 🤣🤣🤣🤣. I honestly won't be going back it was too big of a hassle! Guess what? After over a week, my fish are still alive! Go figure! 🤣

Ward Hinesley

2024-05

Bought a gourami a couple days ago and he is so healthy, happy, and beautiful. I really enjoy that you get a 30 day warranty on the fish. Overall very pleased with my experience!

Heaven Sent

2024-05

I came to Petco to buy some fish for my tank. And when I saw a Petco associate named Sam and stated that I wanted to buy some fish, she replied “that’s nice”. And walked away. I went to the register where Sam was checking out another customer and waited to speak with her again about getting some fish. When a female customer came up to the register and asked her a question and she was very polite to this customer, smiling and offering suggestions. I asked the female customer what did Sam say and Sam replied in a derogatory, racist and hateful tone “I TOLD YOU , YOU HAVE TO WAIT!” I stated that I don’t know what your problem is but you will not speak to me in that tone. Sam still continued to speak negatively to me in a derogatory, racist and hateful tone. So I decided to not spend any money with Petco because of the racist, hateful and derogatory way I was treated by Sam who works for Petco. I WILL NEVER BUY ANYTHING ELSE FROM THIS STORE AGAIN. If this is the type of people they employ at Petco.***UPDATE***Your response although given does not take accountability for how I was treated. Which shows me that you as a OWNER OF THE BUSINESS PETCO condone this type of behavior from your employees. We as consumers and as human beings deserve to be treated professionally, courteously and fairly when we come in contact with an employee that represents your company (PETCO). Sam needs a course on proper etiquette and communication skills in dealing with the public. It’s clear that she/he (Sam) doesn’t know the difference. That’s very clear by his/her (Sam’s) approach to a customer.Thank you for your response.

Kenneth Void

2024-05

I picked out the wrong collars for my dogs Danielle was great . Also when I first moved to Florence. All pet groomers were booked months away . She recommend a great lady which im so great full for

Maki's Adventures

2024-05

This is just a sad store in florence, sc . Dark & Dingy. Aquariums are pitiful. Management of this store obviously doesn't care. I am all over the southeast for work. I go into quite a few petco stores. This is one of the worst I've seen. Corporate needs to step in and bring this store up to standards or shut it down.

Amy Jones

2024-05

Great place the employers are great there my nephew wanted these goldfish, but he picked out certain ones and the Lady get them took her time to do it

Fallon Zoey

2022-06

I feed my yorkie Merrick brand dog foods & also the Instinct raw mixers. I like that Petco has standards for the brands they carry, so even if a dog owner knows nothing about dog nutrition, you can buy anything on the shelf at Petco & know it's a quality product. Staff is usually pretty helpful & products are usually in stock.

M

2023-12

2nd time in the store. We won’t be back. First time the girl told us to get the wrong item for our dog. I did not return the item. I donated it. I just thought she wasn’t great at her job. Fast forward 6 months. We have a new puppy. We ordered the male belly bands, but they were going to be a few days getting to us. My husband and make a quick run to this store. 4 employees standing at the checkout talking. We asked if they could tell us where the belly bands were and the girl (same girl from before -,shorter white female, heavyset with glasses) said she had never heard of these and they didn’t carry them. My husband looked at me funny and headed straight to them. He figured they would be with the diapers. Not one of the employees asked if they could help us or try to figure out what we needed. There was 1 girl with a huge cart working in the back stocking. No one helping her. The rest were talking. We got what we needed and went to check out. I held up the wrap and said “belly bands”. The girl looks at her coworker as if we are crazy. I quickly said that I wasn’t trying to correct her, just letting her know in case another customer was looking for them. She would only smirk and shoot looks to her coworkers as if we were crazy. She said she had never heard if that before. The girl ringing us up asked if we wanted a store card. We politely said no since we will not be back. $35 for a bag of 10 xs belly bands and 1 tiny bang of treats. We got them cheaper at Pet Smart and Amazon. And, we got reusable ones that can be washed. Customer service is no where to be found in this store. Literally everyone from our Vet, to friends, Pet Smart and even google knows what a puppy belly band is. I can understand if she didn’t know, but to be so incredibly rude about it was unacceptable. From the only two visits I have had she acts like she is the expert on pet supplies which is laughable. Way too many people working in a tiny store standing around doing nothing but talking. If they charge for bags like they did, it is ridiculous. I watched a woman unload all the bags from their container outside the store last visit. It took her a while to get them all in her car. I told the young girl who looked at the woman and then shrugged her shoulders and did nothing.

Gin Jones

2024-04

VERY helpful employee today. He truly tried to help, they were just out of stock of what we needed.

Kathy Smith

2024-03

Everything was fine. Could only find one push cart. Also do not like paying for a cheap plastic bag.

James Coker

2024-01

groomer would/could not wash a timid dog for the second time.. he wouldn't get in the tub.. i traveled 30 miles for a grooming appt for the second time for nothing..

Peyton Rogers

2024-05

I love this place it has grooming for you animal and it had different animals

Curtis Bradshaw

2024-01

We spend a great deal of money in a year’s time with 3 dogs and 1 cat . It irritates me that as much money as people spend in petco in today’s economy that they charge 10cents a bag to put the products in you jut bought from them. I don’t shop at grocery stores that makes you buy bags and I’m not going to shop anymore at a pet store that does. Where does corporate come up with these ridiculous ideas to make customers pay a little more.

Cecile Lang

2024-04

Love this store!!! They know his to offer affordable prices for my babies!!

Kimberly Hamlin

2023-11

The service/grooming time for my fur baby was quick. 45 min total for a bath and full cut, impressive.I didn't even have time to take myself to lunch..lol

sarah downer

2021-06

The poor iguanas were crammed into a small tank. I counted at least 7. They were running in circles, panicked. They had no room. They were piled on top of each other. It was awful.

Clarisse&Joe Stevens

2024-04

Thier space is smaller and like a maze to get thru. Good selection of stuff tho

L B Arnette

2024-03

Your associate was most helpful answering questions and helping locate merchandise.

Penny Matthews

2023-06

The groomer did an excellent job grooming Carrie Jo. I was amazed how beautiful my dog looked when I picked her up.

Laurali's Blog & Reviews

2023-09

I enjoy this store they have what I need. But last week I went to get some super worms for my bearded dragon I bought two 50cts and got home and one container all the worms were dead. At $9 and with gas prices I wasn't driving a hour back to take it back. The other thing I had an issue with one of the workers which I have never had there they all have always been friendly but this older white lady wasn't friendly. She was stocking and running the checkout but it wasn't busy but while she was checking me out I told her my number had changed and she totally ignored me about that and when the UPS guy come in she snapped him up and told him all shipments need to come through the front because they were working in the back area it was the way she spoke that made it not feel friendly anymore. Then she asked me do I want a receipt I said yes please and then you could tell it got all over her because then she had to put paper in the machine then it took a little bit so I tried to make conversation with her but she wasn't having it. See its things like that make me switch back to petsmart and not go to petco. I have never had this happen at this location they have always been friendly but this lady she is not friendly at all.

Natashia Edwards

2020-06

Everyone was helpful & friendly today. I was clueless on what I needed and they helped us and told us what we needed. Love love love 💙

anna fludd

2024-05

Awesome I was welcome in and I received prompt response in buying dog toys

Luis

2023-08

Store is always clean, an employee almost always asks “is there anything I can help you find” within 10 seconds of walking into the store. Employee at the register was extremely friendly and struck up a conversation instantly. This is by far the best pet store in florence

Palmettodeuce

2023-09

Beware no refund or credit for marine animals!!!!This place should be fined for the inhumane treatment of their marine animals. Salinity measured 1.045, it should be 1.025. Of course I didn’t know this until I got home. Needless to say the fish died. Went to the store, ridiculous. Someone please open a decent fish store in Florence !!!

A J

2024-05

It is always a pleasure to visit, and the employees are knowledgeable.

T Oelze

2023-06

5/22/23: I like Petco but do not particularly like this store for the aesthetics (it feels stuffy/packed) and the plastic bag policy. The plastic bag policy is very strange as I do not believe there is not a reason to charge .10 a bag when there is no local ordinance about plastic bags and nothing posted on the entrance stating this fact. Please post something on the entrance so shoppers who do not regularly go to this store can be prepared. I feel less valued when I go to this store and am asked/told that bags are .10. I do not live in this area so am not prepared.

Zamira Sanchez

2023-06

Really good customer service. If you ask about something or need help or suggestions on products, staff always has a response ready! Grooming services are great! they have options for walk ins as well! My puppy does good with them. She's a nervous girl, but she never comes out of there scared, just tired. Store is clean, and has a variety of dog and cat food, grain free, raw diet, wet food, or just normal kibble.

M, Kline

2023-07

It was OK, but they charge for supplies used in Grooming. I'm already paying over $50 for Grooming a small long-haired dog. I only pay $15 for a wash, cut & style at the Beauty School for myself!!!!