Food Lion

Jenny Konrath

2024-05

Stopped in to look for some specialty soda that I was delighted to find here! ❤️VERY nice friendly young African American lady cashier checked me out.( A+ customer service) Clean store.Definitely will go out of my way to shop here more often!* ADDED LATERTHIS is my new FAVORITE store to shop!ALL the employees are honestly Incredible!I see the Hanks black cherry soda is being discontinued to be carried :( It's THE main reason I honestly go out of my way to shop here( I love it so much!) * I understand it may have been a stagnant item before I found you recently. PLEASE can you continue to carry? Pretty Please? 🙏ABSOLUTELY THE BEST CUSTOMER SERVICE AROUND! EVERYONE THERE! 😲Stopped here, then ran into the " other " grocery up the road. Very rude everyone I dealt with.* It was like birds singing, friendliness everywhere, and sunshine 🌞 to then.." WHAT?! WHAT DO YOU WANT?!" Just to check out that 1 item!Seriously, these folks here have ALL got the customer service thing down! It's so amazing 👏 🤩

Lisa Davis

2023-12

This grocery store is good for quick runs but not for regular grocery shopping. The products aren't the best. I bought asparagus that was spoiled. Little Debbie cakes that I didn't realize expired the next day (No, they weren't on clearance) and fruit that was sour.The sales are also difficult to understand. Today, I picked up a spiral ham. The tag said $28 but sale price $17 with MVP card. At the register, I was told that the sale price wasn't accurate and I had to spend $35 before I could buy the ham at that price. It feels like that information should have been on the tag. In my opinion, it's deceptive.I'm not a fan of this grocery store.

Chance

2024-03

Since my review clearly got removed! The big woman who is maybe the assistant manger with the big eyes she is the most rudest miserable and rude. Id say her name but she has no tag onHow can you allow this behavior?

Rochelle Joseph

2024-05

KATIE THE FRONTEND CSM IS VERY DISRESPECTFUL AND VERY UNEDUCATED ABOUT NEW AGE TECHNOLOGY !!!!My receipt says US DEBIT and she sits and insist it was ran as a credit with the receipt stating DEBIT !Proceeds to not give me my money order which was only $30 unless she got my I.D to “log it into the system” says she worked there 28 years she knows everything which isn’t true !!!Very unprofessional and RUDE AS EVER

Frankie Thompson

2024-03

This review is not for food Lion I normally do not shop there I was there this morning and forgot my change at the automatic checkout a young girl follow me outside telling me I had forgot my change I do thank her for her honesty and give her a five-star review and told her to keep the change for being honest

Shannon Fitch

2024-01

They lock their doors at 10:35 even though they’re open until 11:00. What a disappointment. Also, I love the employees that just stand upfront with their face glued to their phones that refuse to acknowledge you. Even after you tell them to have a good night. Great customer service.

Christopher Adams

2023-12

Good customer service I'm late shopper due to my busy schedule and routinely walk in with 5-10 mins to close; they never rush me out and are very friendly the entire time. Big fan of the nature's promise organics which fit nicely into my nutritional needs.

Tommy Brock

2024-01

Manager is most unhelpful lazy and aditude of a gorilla. She doesn't help any customers and is hateful to the employees . She doesn't care if customers hear how she treats the cashier's . How she became a manager is way beyond possibilities at my corporation. She doesn't even have the right to have any job . Many people around Elgin are complaining about her .

Barbara Boyd

2024-01

My go to store! Clean, organized, friendly associates, good parking, plenty of grocery carts. Came, got just what I needed and headed on out. Keep up the good work!

shirley Richardson

2024-01

It’s local and clean and usually good sales on different productsNeed sprite to be on sale every week less than $5Sale on drinks will bring customers in

Briggs McGee

2023-12

Very helpful associates in deli for special events. Put together meat & cheese trays that added to a successful gathering for reasonable pricing. Very nice display.

Michael Malmstrom

2024-03

A pleasure to shop at. Always have plenty of cashiers, produce is fresh, store is clean.

sarok chalabe

2023-12

This place is great for a grocery store. It has a decent variety for being on the lower end of grocery stores. The prices are more than fair, especially with a rewards account. Traffic can be annoying due to the high volume this place gets.

Brenda Gray

2023-10

Glad to have food lion as our main grocery store in Elgin. Always have what we need and I love the self checkout option. The only negative I have to say about it is the parking lot usually seems to be very congested and it's usually difficult to park and pull out of a spot. People just walk in front of you and don't care and other cars don't care either. I recommend going early or late to avoid the crowds.

Karen

2024-02

Great store to buy groceries at competitive prices, conveniently located to my home.

Janine Ray

2024-03

Best hometown grocery store. Decent prices, very clean

Jenna Huntz

2024-02

Worst customer service possible was speaking about getting a job and I got hung up on. I don’t recommend going here.

Nate

2024-03

Self check out isn't great, otherwise store is fine.

Thomas Williams

2024-01

They have not kept up with the holiday shopping. Most of the things common for holiday meals are out of stock

Gina Hampton

2024-04

Found what I needed and was in and out pretty fast. Wish there were less self checkouts and more cashiers, but I seldom have to wait long for a cashier.

Richard Richard

2023-10

Food Lion in Elgin always sucks because it's always jam-packed. There is not enough handicap spaces! But I will say most of the employees are so nice and helpful 😃

Chrissie Farrell

2023-09

Very unhappy with the lack of professionalism out of management. I got 4 Stouffers Speg & Meatballs that were bad. I called Stouffers to ask if recipe had changed because meatballs tasted different. Nestle / Stouffers said no and then made it right by sending 4 coupons for a free replacement for each of my prior purchases. When I went up to redeem, I was told I was not allowed to redeem more than one at a time because it was considered "stacking coupons". Manager came over, after 4 other's who did not know how to handle, and was nothing but a rude mouthpiece, who attempted no solution except scanning the coupon and claiming they couldn't be used. Are you kidding me? These are direct from the product manufacturer and have a spot to write in the amount for each item (just like a WIC coupon) and zero it out (per Nestle). Management should know how to handle these type scenarios and didn't even attempt a different solution, which I consider worthless customer service. Issue has been reported to headquarters and Stouffers as well and I will be calling district manager. I called back store to inquire further and another associate stated I simply had to ring each product separately, which is fine and I can do that, but that was not told in line during the hullabaloo / fiasco. It would have been very easy to just tell us that. Instead, we got smartmouth from manager. Associate said manager's name is Isaac Smalls.

Patricia Shipley

2024-05

Only went today for the snow crab 🦀 clusters that were on sale, today Only, and they were out of stock 😢 But they were kind enough to give me a rain check! I will go back tomorrow!

Tony Flatt

2023-11

Thanks Food Lion for the $26 (10%) Veterans Day discount off our groceries today. Always our local goto store.

Lds Faneite

2023-12

Food Lion in Elgin has has a great customer care team. Service with a smile ☺!

Pamela Cannon

2018-05

I love Food Lion because there's prices are cheaper than most stores that I have shop like Walmart, Sam's, Target, low,low price. And Food Lion are our family grocery shopping center. My family and friends also loves to shop at Food Lion. Food Lion easy fresh and affordable.

Frank Shumpert

2024-04

We love Elgin Foodlion. Nice staff.

Keeley Norris

2023-10

I was using self checkout when this older lady who, I guess, watched over it treated this younger woman very passive aggressively. Idk what her problem was, but I'm definitely not shopping here again.

Desiree Murphy

2023-10

Food lion has a good selection but lacks good customer service.Forcing us to use the self service option. I prefer humans.

Cookie Canaday

2023-09

Friendly staff. They have self checkout and also lanes open. They have no problem whatsoever opening another checkout either if needed.