Petco

Mecca

2024-04

I never write reviews, but after a couple of days I'm still fuming about my pup's grooming service. This was my first time using this location's grooming service. Prior to the start of the service I spoke with Pamela to discuss the type of cut I wanted for my dog. I mentioned I wanted a "teddy bear cut" for my doodle which she told me was not a cut, but a "look." This signaled to me that she then knew the type of cut I was talking about -- wrong. I picked my once fluffy doodle up in only 2 hours which was pretty fast than what I was used to and I now know why. My dog received an uneven buzz cut with some places cut to his skin. My dog had not matting or any problems with his coat so there was no need to shave him down so low. Also, there's nothing "cute" about this cut. The top of his head is uneven and he still has marks from the clippers on his coat which I guess we'll have to wait to grow out again. I'm truly disappointed in the service and don't understand why we would discuss a cut only for the groomer to do something different. This was not what I wanted at all!

hbcalmom

2024-04

I took my dog there, to see the VetCo vet for a wellness checkThe visit went very well. My dog is quite timid in new situations, but she also is a barker. Surprisingly ,she barked when we went in, but she was great the whole time the vet was checking her out. The vet and all the assistants, including the lady at the front desk were wonderful. It was a great experience.

Chelsea Rotan

2024-02

The store smelled AMAZING when I went in, the groomers were sweet and patient with my Siberian Husky, Echo Gecko. They returned him to me looking so fresh and clean I can't leave anything but 5 stars!

Shanice Boswell

2024-04

Never have the dog food my Bella needs. Went in a week and a half ago and the vital brand we get her they didn't have. We get this, because Bella is really picky and will only eat this. Informed Darren that someone called to inform us that they will have the brand on that day. He was really rude and inconsiderate of Bella needs. Fast forward to today... go in and still no vital brand food. Seems to me that the management sucksbecause they never have this brand of food in a refrigerator. Also they are so unpleasant when confronted about this type of issue. Not only that the store manager gave a very stupid answer into we have to pay up front if we order it in store. I don't have to order it in store if you had it. This the worst store possible to ever go to. No need to leave reviews because they swipe under the wrong with no resolution at all. Time to shop for other locations. Bella is a picky toy poodle and I have to keep buying food that she will not eat. This store is horrible. You better off going to petsmart

NSP

2023-09

Just amazing. I had taken a soothe package for my dog since she was itching. But Kira called me back and mentioned my dog had flea infestation which I was completely unaware of. Good that she saw and took action as per the need and I am very grateful for that. My dog is happy and that’s what matters.

Carrie Davis

2024-01

Came to the VetCo part of the store for my cat's wellness checkup and vaccines. The entire veterinary staff was an absolute joy. My cat is weary of strangers and even she was comfortable around them, which says a lot. I highly recommend based on the level of care my cat received and the customer service.

Brandy H

2024-01

Has chinchilla food and other exotic animal food selections. Staff was super friendly and helpful. The smell of the store kept me from giving 5 stars. It smells like nasty dirty wet dog. Yes I know and understand that have grooming services but I've gone into other pet stores that offer bathing and grooming services that don't smell that horrible

LaToni Thomas

2023-10

STAY FAR AWAY FROM THIS GROOMING LOCATION!!! Not only do they price gouge and charge you for every little service…I brought my dog back in TWICE and the service was still not completed. They charged extra for cleaning around the paw pads and a sanitary cleaning. After the second time I went in, my dog laid down in the car and I saw THEY DID NOT DO A SANITARY CLEANING THAT I PAID EXTRA FOR! Upon that, I was ACCUSED OF STEALING when I left the store. I went back in TWICE, signed a paper and the groomer with the tats told me TWICE I was good to go and have a great day. Then I get a call from BETH saying the groomer deserves to get paid and accusing us when her own groomer told us to leave and we are good. Save your money. Your dog will get a bath and they will charge extra for everything else.

Angie Ellis

2023-11

Very friendly staff with caring veterinarians that have personally texted me days later to check up on my dog. What also impresses me is their communication of cost upfront! They provide a recommended treatment plan along with itemized prices, then ask me what I can afford and what I cannot afford. Together we walk through the plan and make changes accordingly...prioritizing based on immediate need.

Lori C

2024-02

Dr. Littlefield, Michelle, Elise and all the staff were super friendly and professional. I love the way they make you feel like your pet is the only patient and they make sure you understand any issues and all options. Great people!!!

Lauren Brandt

2024-02

Haleigh was an ABSOLUTE BLESSING! The best! She helped me set up and clean up a stray dog I found. She was the blessing my new dog and I needed today. Thank you Haleigh

Phillip Jones

2024-04

Great store to shop for your pet's needs, including veterinary and grooming/training care. Excellent personnel and immaculate facilities.

Cheyenne Fleischer

2024-01

I wish I could give it more than 5 stars. I had the best experience last night and PetCo has now gained a life time customer. I had an awful experience with PetSmart and ended up driving up the road to PetCo. As soon as I walked in, I was asked if I needed any help. Reagan was super friendly and very helpful. She had everything I needed and had an answer for every question I asked. I 100% recommend PetCo! 10/10!

Sophy Kitten

2024-03

Posted hours are wrong, the actual store doesn't open until 9am. It's the only Petco in the area with prescription diets, but I'm going to try to be better about renewing my record with other places. This place is in an annoyingly busy location with unreliable information posted. Such a waste of time.

Sierra H

2023-10

Wow. First time using the vet here and beyond impressed. Easy to book. Super friendly service by everyone I encountered. Quick diagnosis and had the meds ready on site. Definitely will consider using next time I need a weekend apt. I really liked the text reminders and virtual itemized bill for mobile.

Liam Hoback

2023-05

I bought my pet crayfish here. The staff was extremely helpful by letting know about the biological treatment for my tank setup. Very satisfactory experience and my crayfish is enjoying her new home. They have a great selection of aquarium products at reasonable prices. Definitely check this Petco out if you want to set up a new tank or re-up on food or water treatments.

Kristin Watson

2024-01

Excellent customer service. We adopted a cat and the whole process was quick and simple. Reagan was extremely sweet and helpful.

Michael Tucker

2024-04

John had me in and out just as I had wished because I was in a hurry impressed me enough to stop my day and leave this review great guy quick fast and love the service.

Russ Schampers

2024-04

Update your hours. We drove all the way from Chapin to be told at the door they close at 8. We checked before leaving and hours clearly say 9 online.

Rachel Hayes

2023-10

Terrible customer service. Came in today to have my 2 small dogs looked at and addressed for itchy irritation at the clinic. The vaccine clinic does not address allergy injections but will prescribe flea and heart worm medication without any exam or heart worm testing per my experience today. They didn’t even ask to see for my pets medical records or put hands on my pets for any type of evaluation. (Flea comb, nothing! ) Furthermore, I was scheduled for 11 and waited in the aisle of the store , there’s not even a waiting location to keep sensitive reactive dogs, until 11:30. Simply a pop up podium in the middle of the aisle. The biggest issue is I verified 3 times that care credit was accepted before I drove 45 minutes to this appointment. Upon arrival no employees seemed to know If this was true even if there were stickers inside advertising they do accept it. When going to the cashier, she said she would check with her manager (Beth) that they would accept it. Because this is a new care credit account I have not received my physical card but had the account information that I could verify my identity and provide the card number manually. I understand policy, but where this store is earning a 1 star rating rests solely on the management and communication of this store. Beth was rude, condescending and unhelpful while I was trying to provide payment. It was clear that she was unable to competently communicate store policy and explanation of policy. Throughout the entire interaction she was snarky and short tempered. She finally offered to call the manager above her (who was off the clock and she made me VERY aware of the inconvenience this caused) and he (Mike) arrived to clearly explain why they could not accept my manual entry of payment and try to provide a solution by calling customer service. After holding up the line while 3 agents tried to accept my payment, and Beth recommending I try Klarna as payment when I had a valid payment type available and ready to use. My pets left with no medication, I left embarassed that they payment I had they wouldn’t accept all though it was posted they DO accept it. This was verified by 3 different employees and had to be explained in front of a line of of people also waiting to be seen by the clinic. (who ultimately needed to go wait in the store aisle like I did ) all while I waited past my appointment time for ultimately a terrible experience. Do better.

Marqell Campbell

2020-05

Love the newest location!!! It’s so clean and well stocked. It has all the stuff we need! I am incredibly satisfied that they have a self grooming station and a different vet clinic! Hurry and go check out the new clinic specials!

Tracey Brunson

2024-03

I was pleasantly surprised by their aquatic collection. I definitely will go back when I start my aquarium.

Sapphire Darkstar

2022-05

An associate named Quan made the experience wonderful! He was very knowledgeable in the products I needed and always had a personable customer service attitude. He made sure that everything I was looking for was what I specifically needed for my cat. And even though I kept bothering him, he never appeared bothered and was ready to help immediately and even took me to the location of the products I was looking for.Quan is an amazing associate and because of his customer service, I feel inclined to shop at this specific store once again.The overall staff itself was amazing too! Amazing store!Aka: My cat loves the new cat tree! ☺️Thank you for an amazing experience!

Corrinne Miller

2023-09

The employees were nice. The stock was all messed up. Couldn't tell what the tank cost what amount because they were just placed there. All of them were in the wrong spot. Also, the prices were almost doubled than Wal-Mart or Amazon. Shop was clean though. The vet has always been good when I've brought my pets here. Overall, it's a good pet store...just need to have the people stock thing correctly and maybe bring down the prices. They did have an amazing selection of critters, swimmers, and fur babies.

Jimmy Mount

2024-01

The staff member who helped us with putting together a new aquarium was incredibly knowledgeable and helpful. We won't visit any other pet store!

Patsy Ramsey

2023-07

I am writing this email in response to a grooming service I did not receive at the Petco store 262-A Harbison Blvd, Columbia SC.I scheduled my dog for a 11:30 appt today. Upon checking me in, the groomer Chase asked if she was on medication.  I said yes for seizures for which I followed up with she hasn't had one since December.The groomer leaves, speaks to his manager who advises him to call my Vet. Chase asks questions, asks what medication she is on, etc.After the call proceeds with the check-in process. I hand him my dog. Within 10 minutes of me dropping her off I get a call from him that my dog is under stress from the dryer and he doesn't feel comfortable and to come get her. He also states that the Vet told him if there were signs of stress to stop the service.I phoned the Vet to find out what was discussed.  I had the Vet's office on speaker phone while talking to the manager.  The office said they did not advise the groomer to stop service if dog appear stressed.The manager goes on to tell me that they don't service dogs that have had a seizure within six months of service. She said this is policy. To which I replied this should have been told to me when I dropped her off.I am very upset and feel this all could have been handled differently.  My dog has been to this Petco several times and I am very disappointed.The manager said, I could take it to corporate so this is exactly what I'm doing.If if my dog was "experiencing stress" while being dried with the big blowers, couldn't a blow dryer been used?I arrived and they handed me a wet dog and excuses.  This could have been handled differently.

Britt Tette

2023-10

After picking my dog up from Chase the groomer today, I was informed that my dogs nail was cut and made it seem like it was my dogs fault when she has had 2 other appointments and her problem area was her face not her feet. Nothing I had asked for was done. I wanted her to leave with a ponytail and her ears trimmed as we have came there before which was done by Pamela (who is amazing !). I left with my dog having a choppy cut around her nose and face. Her underneath of her chin was not trimmed properly or at all but was left uneven. There was mats still left over on her ears I don’t think he even trimmed those at all. I got a feet face and fanny when I was scheduled for a wash & haircut. I truly feel he was being lazy by doing the feet face and fanny since her coat was already so short and I chose to grow it out. Took the easy route out. Will not be returning with my pet.

Ja’Nissa Walker

2023-10

Beth, Noelle, and Chase are my Petco heroes! I came in frazzled and upset by a local reptile shop owner who was very insulting and I could barely relay the issue when I came into see Beth. She emphasized with me and helped to make me feel better. She then walked me throughout the store grabbing everything I would need for my new bearded dragon! Noelle and Chase were equally as helpful to even put my pet’s enclosure together for me so that my new buddy would be completely safe and secure. “Above and beyond” doesn’t even describe this team’s diligence and dedication to help customers! I even received great information and support from Reagan a few days before while I was deciding on which animal I wanted to adopt. 100 thumbs up!

Roberto Solares

2023-12

Dr. Jeri Littlefield and staff at the Vet clinic were very knowledge and professional in assisting my cat needs! 10/10 recommend for all to visit for pet needs and care.

Shamaire Carrizal

2023-11

I really wanted to give this PETCO a shot because the others let me down but…it’s a no for me. Very nice staff but it seems like they just give a bath with terrible washing products blow dry and send the doggies on their way. I have two huskies and their coat feels harsh after petco.Dropped off my dog and got a call 30min later. THIRTY MINUTES lol. Noah has tons of hair and we got the extra deshed so there is no way they finished in 30. I still tipped 10 each dog because I’m super nice but I was disappointed and the total came out to 180 dollars for a job I could have did better myself.