Pet Supermarket

Minniya Ingram

2024-04

My family and I have come to this location many times just because Jackie is truly amazing! Aside from being extremely knowledge, she has stellar customer service and loves on my fur baby. Thank you for everything Jackie!

Troyanna Shaw

2023-12

Update: Today my husband and I went back. My husband noticed upon arrival that there was a sign today that display all sales are final on clearance items, which is great. We spoke with the manager, Jackie, who was very pleasant and agreed that the items were incorrect that were in the box. She opened the other clearance box and matched up the pieces and swapped our two incorrect pieces. Overall, while the experience didn’t turn out great the manager took her time to make it right and we would go back.I purchased a ferret cage on today, Friday, December 1st, 2023 that was on clearance. I had excellent customer service during my visit by the way. I got home and was assembling the cage and we had two duplicate pieces that connected to the base. Basically two females and was unable to insert the pieces. I immediately contacted the store and explained and was told to bring it back and if they couldn’t figure out anything they would exchange or issue a refund by an associate. Keep in mind it probably hadn’t been an hour that had passed. We arrived at the store, I demonstrated and an associate tried to assemble as well and the issue was confirmed. She stated, “it looks like the manufacturer screwed you”. Also, she apologized and said that all sales are final and when I reiterated what the associate stated, she said she was sorry but that was incorrect and she was just an associate. She did tell us that we could come back tomorrow and speak to the manager and see what she is willing to do. The associates were again very kind but that was extremely poor business practice. I will follow up tomorrow with what occurs.

Dr. Tarrah D

2023-12

I have a business complaint about about poor business practice of this company. I purchased a Beta Filye5 volcano from this store online 6 days ago. I attempted to return the product and the clerk said they can only issue a store credit. My concern is that I provided my original receipt and the clerk and manager are not honoring their return policy. I am going to file a complaint with the BBB and the Chamber of Commerce. We will never buy another from this company again. The items were for science projects.Your customer service number is automated message. Your company did not respond to my email requesting a refund and the invoice was attached. You all demonstrate awful business ethics.

Carl Nelson

2024-01

Great selection of pet food and treats and for the cat lovers they have that covered. It's a 30 minute drive for us but well worth it .We'll be going back a couple times a month

Latonia Williams

2024-04

Well Leslie ruined this place for me today! I hate it and will be calling corporate tomorrow! 2 1/2 years of going here and I'll never return!

J Smith

2022-05

This place is great! They have self dog washing booths that include clean and dry towels, shampoo, and conditioner for $10.They also have a great supply of dog and cat food, toys, snacks, and hygiene products.Additionally, they have birds, fish, and other miscellaneous animals for sale.The people that work there are usually friendly and helpful.10% off for Veterans and Senior Citizens on the last Tuesday of each month.I've included a picture of my dog when I tell him it's time to go for a bath. 😄

Tracy Gafgen

2022-05

He's not happy about his bath.But the attendant was very knowledgeable of products place was clean.

W Felder

2024-01

First time using the bath. It went well. Much better than paying hundreds for someone else to do it.

Jamie Finley

2023-07

Yesterday I took my golden retriever in for a much needed bath as she had rolled in poop. One of your employees, Christine was PHENOMENAL. Her sweet demeanor, and amazing customer service went above & beyond the call of duty! She made my whole experience, and day wonderful! Thank you again Christine! You are an amazing woman!

shocktop top

2024-04

Love this store and the staff are always helpful and nice.

Jennifer Steele

2019-05

They lie about the sex of their animals. I bought two bunnies that the store clerk said were bonded and needed to go together. She swore up and down that they were both boys. Then this happened! When I called back to the store, while sympathetic, the "New" manager didn't even offer me a coupon for rabbit food. Now I have 14 baby bunnies.

Hope Spiker

2021-05

I have a very big dog an Alaska Malamute .Take some time to wash him and try it the Miss Hope being helpful and let me take my time. A great place to wash your dog and thank you too miss hope that was so nice and was sure I had everything I needed for King's bath

Tiffy Taylor

2023-05

I have three dogs, not small dogs..so I take them here for baths. It makes it so easier then putting them in the bath tub. They provide the shampoo and towels. I will be returning to wash my dogs again. And the staff are great as well. Very friendly and helpful.

Cindi Shreve

2024-01

Great place when they actually have our dog food in stock

Caroline R

2023-05

My furbaby didn't like it but we sure did!!! Customer service was great! Will be back again !

Ann Wilson

2023-05

Awesome Pet SupermarketFriendly Kind People 😁Yummie Treats for yourDogs or Cats....

Malcolm Hall Hobie Kayak

2023-05

Best place in Columbia to get top products for your pet. We love our babies like our children. And, only buy from pet supermarket. They genuinely care for their animals. Unlike petsmart. We purchased an tarantula from them that was greatly malnourished. If you want to feed, and give your animals top rate you go to Pet supermarket. They even can tell you what the breed of animal you have should be eating. Anyway I cannot say enough good about the staff, or the animals and products from this store. A+++

David Jennings

2023-05

Been here twice. Both times I stood at checkout counter with items for well over 5 minutes. At one point there were 4 more customers behind me. I decided to leave and take my money down the road. Never been to a retail place that didn't have someone working the register. Weird.

Darcell Jackson

2022-05

So my daughter wanted to wash her dog, so we came here. Best deal for only $10, which also included the towels&shampoo. My daughter was able to take her time washing/drying her dog. She really enjoyed it. We will be back. Great 1st time experience.

Irin Mehaffie

2023-05

Love this store! It’s always very clean and welcoming. Christin, the assistant manager, is AMAZING! She delivers an outstanding costumer service and her passion to animals is definitively noticeable.

Lauren Jackson

2023-05

I really like this store because I like supporting local and/or small businesses. I literally drive out of my way to come every week. The customer service is hit or miss depending on who is working for the day. But, it’s not bad enough to make me not shop here, especially because some of the employees are so nice!! While others just act like they don’t see you at the register waiting. But I digress. Let’s talk about today. Today was a day. So I go to get dog food, and I realize that I left my wallet at home. No big deal, they take Apple Pay. So I grab the dog food cans that I want to buy and the machine wasn’t working, and I couldn’t use my Apple Pay—that’s super annoying 🙄. The cashiers were like “that thing is hit or miss! It literally just worked for someone else.” WHAT. Hit or miss?! Really! So then one cashier suggested ordering online and choosing in store pickup. I was like, okay, that works! It took literally forever to order online (felt like 10 mins, but maybe was like 5-7 mins!), but the website wouldn’t work to check me out. So I’m showing the cashier my phone. Saying hey this isn’t working! One, they are saying the food I have in my hand isn’t in stock, so I even change the food choice and it won’t let me checkout. Omg. Super annoying! One cashier said, “man that sucks” and another cashier said, “I don’t know why our website isn’t working.” So GREAT! You have a hit or miss with Apple Pay and the website doesn’t work. And all I get is a nonchalant “that sucks.” Ugh so very frustrating!! Why offer Apple Pay if it’s hit or miss? And WHY for Pete’s sake doesn’t the website work. Please fix this. That’ll be 2 stars because “that sucks.”

rebecca seay

2022-05

Super disappointed that a pet store can’t even make sure there food is in date before selling. Now I have to replace two dead animals and treats. Needles to say I’ll be purchasing my fish and food from somewhere else from now on.

N4RED BROWN

2020-05

We came almost 2 hours away, Took my son " Khief "great experience even got him a bath . We need one in Charleston Sc asap

Hope “Aidan” Moore

2023-05

This is a wonderful place. The sales associates are helpful and kind and I love the layout of the store. I always enjoy coming here even if it's only ever for cat food and litter. Love them and this place!

Michael Medlock

2022-05

The store was clean, organized, and everything was in stock, although the store has that familiar smell of any pet store which is to be expected. The staff was helpful and provided suggestions for our Belgian Malinois. I need them to have more super chewer toys as our dog can be quite destructive. I appreciate that they price match, and yes even Chewy (with a caveat, only the red price will be price matched). The item we came in for was on sale but the signage was not updated to inform me that the food was seven dollars off. All the signs stated three dollars off. The discrepancy was noted during checkout, which was a pleasant surprise (under promise and over deliver). All in all, I will be back because it just seemed like a better experience.

Samantha Vang

2023-05

Small but still nice. Went in today and saw a beautiful black Oscar. He was super gorgeous. Sadly I don't have a tank for it. But maybe in the future.

adam Araujo

2021-05

Love this place. They have a spa for your dogs to get washed and they include two towels and shampoo for them.To dry off your dog they have heated blowers which is nice especially in the winter time.It's always super clean and the staff is friendly as well.We usually wash our dogs their about two-3 times per month

Amanda Rue

2022-05

Tried them out with my dog for the first time tonight and I love them! There were super nice and helpful and they all loved my dog! If I had not shown up so close to closing I would have tired the washing station. But I’ll be bringing my dog back tomorrow for that since we live so close to them!

Jessica Milller

2024-01

The Store Manager is always bubbly and helpful

Brooke Campbell

2020-05

Staff has always been friendly. Great, well kept, CLEAN fish tanks! All the fish i have gotten from here have been healthy, they have a great selection, we have also bought a bunny and 2 ferrets. Great selection of pet items, food, cages etc. they also have cats for adoption almost every time i go. Love this place!