Staples

T H

2021-05

Came in looking for a safe but don't carry in store. So started to browse. Was asked twice if needed help. Lots of stuff to choose from and love looking at the clearance section. Usually find something to stock up on in that section. Very much stocked and clean. Great customer service. No complaints

Gigi

2024-02

If using print shop for anything other than a straight "copy" job save yourself the aggravation- staff struggles with the simplest of tasks. Who knew a print shop would struggle to actually print. I keep coming back to to make sure it wasn't an anomaly -unfortunately this is as good as it gets. #theworldwelivein 😑

Kate W

2024-04

Terrible for amazon returns. Slow as could be. Save yourself the time and go to another Staples.

William Keicher

2024-05

Staples quickly delivered HP color printer supplies to my home.

Ls

2023-12

The people in the shipping department are always so helpful and pleasant!

Julie Gooding

2024-02

The Westerly manager was <especially helpful when selecting a Nintendo switch that I never wanted but my son did!

Vinnie C

2022-05

Tried faxing 12 pages….first 2 fax machines didn’t work so we have to use the front desk. We get the fax receipt and it’s not clear if the fax was successful. $30 for the fax…$2.10 per page!!! Highway robbery. I call the manager and he was useless, insisting pricing was posted but the employee before said it wasn’t.The worst store.

Allison Souza

2018-05

Today I went into Staples with the goal of finding and purchasing a new laptop. I wasn't looking for anything fancy, simply something I could use for browsing and blogging. I was initially greeted by Zack who politely asked if there was anything he could help me with. I responded that I was just looking at the moment and thanked him (I wanted to see if there was even anything of interest available before bothering someone). After glancing at some of the options I decided I was ready to talk to someone about two of the less expensive models.I could not find Zack right away and a man in gray Staples apparel (maybe a Supervisor or Manager?) started to help me. Right away, he walked me away from the options I was considering and stated they were outdated. I was not surprised when he led me to the most expensive computer on display. Luckily, he called Zack back over to help me out, which I was very glad about.Zack, a younger gentleman, could not have been more helpful, informative, and receptive. He learned about what I was looking to accomplish with this new laptop. He went over several options, explaining the differences between many and patiently answered all of my questions. We reviewed the differences in pricing of several laptops with the optional add-ons of anti-virus software, product protection plans, and premier setup. He went over available discounts, financing options, etc. I truly was most impressed with his patience and ability to listen to my needs and wants as a consumer. He did not try to bully me into a product. He asked questions like: "What computers have you looked at prior to coming in here?" and by asking that one simple question he matched me with exactly what I was looking for at a price point I felt comfortable with.Zack is a great example of a Sales Consultant. He is someone his co-workers could learn a lot from. The two other Associates I came in contact with (one prior to Zack assisting me, and the other towards the conclusion of my visit) were pushy and uninterested in creating a helpful culture curated by learning & paying attention to my consumer interests. Zack treated me with respect and cared about my overall goal in regards to this purchase. He is the reason for my 5-star review.

Faiza I

2022-05

Can't believe I got my money back in the 25 years of shopping and knowing difficulty of getting your money back at Staples, after two weeks post electronic purchase. New to me,in a good way!

Michaela Lamb

2020-05

It’s always fun at Staples in Westerly. Very friendly staff!

Kristin Peters

2020-05

Angela was amazing!! She was friendly, extremely helpful, and a pleasure to work with! So grateful for her help

Ann Smith

2019-05

Sales reps helped me to compare similar products...carried my purchase to the car. Very nice.

Lisa Brazil

2019-05

Always have what I need. Sales associates are always knowledgeable, and pleasant.

Tammy Lavorato

2019-05

Awesome store, great staff. Very clean and well organized..

Alisha Frazier

2019-05

Their customer service was horrible.The womens bathroom was gross( I dont want to go in details!!!)

MITIN LUTHRA

2021-05

AMAZING CUSTOMER SERVICE, EXTENDED SERVICES PROVIDED PERSONALLY BY MANAGER CRAIG HANFORD. THANK YOU SIR FOR HELPING. 10 STARS**********

Mike Rzewuski

2019-05

Good friendly helpful people. Always products you can count on.

Nathaniel Whipple

2020-05

Great employees, but even they agree the prices are ridiculous, I will not be back.

Jacob Werrbach

2020-05

waited 45 min to get help in this store, finally got to talk to someone and was told that they where going on lunch and I would have to wait for someone else.

DH

2023-05

Update your hours. It is really not that hard.

Mike Vona

2019-05

First time using electronic recycling program. Staff was extremely accommodating.

Anthony Liberti

2019-05

No floor associate, new cashier had trouble ringing

Claudia DeBernardo

2017-05

Knowledgeable salespeople. Able to answer any and all questions I had

kimberly lessard

2019-05

Very efficient.organized.offers a wide variety of services

Henry Barsky

2019-05

A most convenient place to ship UPS package on weekends!

Jack Maliszewski

2023-05

Always has the stationary I want.

George

2019-05

Not good attendants at ups station was very rude and condescending

Letitia Radack

2020-05

Very friendly staff and helpful.

Patricia M Burke

2019-05

Easy access and fast service.

David Crossley

2019-05

Tech knowledge was non-existent