4.9 (128)
10 Industrial Dr S, Smithfield, RI 02917
(401) 639-3271
northamericanrefrigeration.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bassam Boutros
2024-04
I’ve been doing business for the last 10 years with North American. I love their product. I’ve opened 15 restaurants every time I need something they on top of it free delivery. they are very helpful. They’ll go out of their way to make sure that you are happy. Thank you North American. I’ll continue doing business with you for a long time.
Joe Arena
2024-04
It’s been a very different experience shopping with North American. Customer service is non existent and products aren’t as they are advertised. Totally opposite experience at North American and with Marco. My girlfriend opened a new bakery and we had a ton of questions and needed multiple quotes. Anytime I’ve called Marco with any of those questions or texted, he has always answered or messaged right away, regardless of the time or day. We’ve bought several pieces of equipment so far with zero issues. The last piece being a reach in glass door fridge that I needed immediately and Marco was accommodating as always. This bakery is already growing with needs for a walk in freezer in the near future. North American will by my first and only call. Thank you Marco and team. Happy to have you so close by. We are customers for life.
Whisk Cape Cod
2022-05
We had a wonderful experience with everyone we dealt with! The showroom was great and let us see all the options we had to chose from and Jamie was very helpful.Our new bakery case was at our door & set up within a week of purchasing and we had the option to have them remove our old case!We definitely recommend using this company & will be purchasing from them in the future :)
R Abbott
2023-08
This family owned business is great! The customer service and pricing help us maintain equipment for our 5 unit restaurant company. Highly recommend!
Dave Lamountain
2024-01
We have purchased several pieces of equipment for our pizza shop from North American. Competitive pricing, quick delivery, and excellent customer service. Consistent and highly recommended.
Dino Di Fante
2024-04
Great customer service and knowledge. Have purchased many products for my restaurant and always had best experience. A must if you own or run a restaurant
Mary Avallone
2023-12
Shopping for a much needed piece of equipment is stressful especially when you're on a budget. Ordered a 48" salad prep unit from this company, (SKU asp- 48 12) and honestly from the moment I ordered it to delivery there weren't any surprises. I am so impressed, Perfect condition upon arrival and in perfect working order. It came in a wooden crate which was a pain (for me) but kept it from any imperfections. I would absolutely order from this company again. It was delivered 48hrs from my online purchase as well! Runs perfectly and I love the digital thermometer on the front. Hoping it will last for at least 5 years. Will definitely update at a later time! This company will definitely be our go to at Mitzi's Table!
Damaso Hernandez
2023-05
We buy all our kitchen equipment from Marcos at North American. Best prices and service around! They even shipped an ice machine down to our Florida store.
Gregory John Ingrao
2023-05
Couldn't be more pleased with Marco and his team. Honestly, the best prices and equipment and always in stock. I have opened several restaurants with Marco's help and they have gone flawless from ordering, to delivery, to communication. I made the faulty mistake of getting an 8foot make line from a different vendor. Let's just say Marco got me one in the matter of three days, delivered to my space, allowing me to hit a hard deadline for opening. Again, I couldn't be more pleased with this NARE and Marco. Not to mention, their equipment is all warranty backed and comes in sparkling new everytime!
Jennie Schwab
2023-12
Marco was very prompt in returning calls, professional and helpful with questions/quote about under counter refrigarator. Dan and Jason were prompt and courteous delivering fridge and removing old one…especially considering they had to lift refrigarator over a bar!!! Would highly recommend all these guys!!
Miguel Ruiz
2023-08
Great selection next day deliveries.Remove and replace the older unit with the new one. No need to worry about extra cost and the disposal of the older unit.On point with repairs and parts when need it.If you own a restaurant like I do. North America Restaurant Equipment is a critical partner to keep you going.
Arty Katsanos
2023-08
I've been in the restaurant business for.over 28 years,, I found Marco about 10 years ago, and I only my restaurant equipment from THESE GUYS. Truly award winning service and products. I recommend him to many other restaurant entrepreneurs and they to say them same..Oh I got a guy.. well he's the only guy to use.. just give them a call like I have 10 years an counting.Thank you Marco and all the staff..TopshelfArtyPizza Chef of VT/NH
Mark Lutz
2023-08
I spent months looking for equipment for a new restaurant. Decided to take a 2 hour ride to look at their inventory- long story short I bought everything from them a year ago. No issues at all and great customer service from everyone there. I have since bought several more pieces for my food trucks.
Benjamin Lloyd
2023-08
I'll always recommend North American Restaurant Equipment to friends in the hospitality business. I've been purchasing from Marco and the crew for a few years on a commercial level. The prices are great. Delivery and removal is fast, efficient and friendly.
Mark Yazell
2023-05
A very professional company. Ordered many pieces of equipment in the past five years very satisfied quick and responsive deliveries, great prices and equipment is sturdy and good. I suggest if you need equipment this is the place to go.
Samantha
2023-05
This was the easiest order/delivery process I've ever dealt with! They were quick, on time, and friendly. Happy to do business with these folks!!
Marlon Guzman
2024-02
Jamie was very nice and friendly with exceptional customer service so if you ever go here that’s the person you should be asking for highly recommended
Riyaz Shaikh
2023-06
Look no further!! Best place to buy all your restaurant equipments at reasonable priceGreat customer service by Marco and his staff
Bill Viveiros
2023-05
The Best of the Best!!! Great quality, service and competitive prices. Daniel the gentleman who delivered our Refrigerator handle the delivery with such professionalism and made sure that the old Refrigerator would be taken out and the new would be up and running. This was my third Purchase from North American.
Paul Stepanick
2023-05
When no other company could provide what I needed, they delivered in less than 24 hours...and even helped me get the old equipment out of the building. Their service was incomparable. Purchase from these folks with confidence!
jason case
2023-08
Hands down the best company for kitchen and restaurant equipment! Everything is delivered perfectly and right on time.Edit: a few years later and I've bought many more pieces from Marco and it's always a perfect experience!
Chad Vieira
2023-05
Ordered a refrigerated sandwich station from them. Confirmed I would not be able to meet them until 1:00 pm on the delivery date. Actually spoke to the delivery driver that morning and confirmed the drop off time. Got to work at 1:00 promptly, and there was my new sandwich unit sitting in front of the entrance to my restaurant. It was disappointing because I needed help installing it and they were supposed to take the old broken unit with them. I called to voice my displeasure and all I got were apologies. Apologies don’t make up for inadequate customer service. Buy at your own risk!!!
Michelle Eckhart
2023-08
I’ve purchased three display refrigerators thus far and will more than likely buy more as my aging units pass away. I feel fortunate to have discovered North American Restaurant Equipment.; the product is excellent as is the customer service and delivery guys ! I’m also comforted knowing that I can call these guys for advice or information if I have an issue or have a question.
jeff smith
2023-05
We bought all of our kitchen equipment from Marco about 5 years ago and still to this day he stands by his product! Everything has worked great for the most part and if we have any issues hes only one text away to helping us out! We appreciate it very much! Thank you sir
Joe Morris
2023-05
Excellent quality, excellent knowledge of requirements, extraordinary delivery. Marco is top at what he does. Given all the recent supply chain issues, it was fantastic to do a deal with North American because they literally had everything we wanted.
Cameron Hadfield
2023-05
We've ordered from Marco and his team twice now, once summer 2021 and then again May 2022 - both times great service, great prices, and speedy delivery. Easy to work with and will be working with them again in the future.
Eilish Havey
2021-05
We have just opened our 2nd restaurant and have used Marco for all our equipment since opening our 1st almost 6 years ago. All of our original equipment still works with absolutely no problems, but we bought with confidence with their free extended warranties... of course, typical, I didn't have to use any of them. Marco and his team arrive at a scheduled time, deliver (free of charge) and install (not gas) all equipment exactly where you want them without any damage to equipment or premises. Their prices are totally outstanding to comparable brands. I would highly recommend using North American Restaurant Equipment after almost 6 years of experience with them.
Crystal Kistner
2023-05
Fast, prompt service. SAME DAY DELIVERY! We were in a pinch and these guys really came through for us. Even helped us out at 9pm at night with an install question! Highly recommend!
Dog House
2021-05
Have been purchasing from Marco for a few years. Always reasonable, on time and can't be beat pricing. Truly a vendor partner and always available, day or night to answer questions, pricing etc. Never had any issues with any of the equipment. I wouldn't buy from anyone else. Marco and his crew (including the dog) are truly the best at what they do.
Bashir Chedrawee
2023-05
Top of the line and professional from the equipment to the service. We're a growing restaurant chain, we've purchased several pieces of equipment that have functioned flawlessly. When we have any concerns, service is always available to assist. You don't need to spend twice as much on a a beverage air unit. This is real value.
| Monday | 8 AM-5 PM |
|---|---|
| Tuesday | 8 AM-5 PM |
| Wednesday | 8 AM-5 PM |
| Thursday | 8 AM-5 PM |
| Friday | 8 AM-5 PM |
| Saturday | Closed |
| Sunday | Closed |
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