Zpup Dog Grooming

Lee Ann Conway

2023-05

I dropped my dog off today and had to go back to get him because I left with the worst feeling in my gut. The owner did not even greet me nor my dog. Not even a hello-nothing. My dog was a little scared at first because of the dryers and she didn’t even try to make him feel better, say hi-again nothing. She has no peopleskills and creates a very unsettling vibe. My dog was there for approximately 30 minutes before I went back to pick him up, so he was barely groomed and she proceeded to charge me $75. She asked if there was something wrong and I asked her if I could be honest-she said yes, so I told her how I felt and how she presents herself. She could have cared less. I absolutely wouldNOT recommend going there.

Mckenzie Auclair

2023-06

So I’m typically not the type of person to leave someone a bad review because i know how detrimental that can be for someone’s business, but i had to come on here and share my experience because i was just so appalled and i just couldn’t believe someone would run there business this way. First things first is that this woman isn’t very friendly or welcoming anytime people come in with their dogs. She never greets me or my dogs. She charged a different price for the last 3 times i brought my dog in and she even charged me more when i pre washed my dog, so she didn’t even have to wash him. When i called to explain to her how i felt about my experience she told me “that I’m sorry i feel this way” and when i proceeded to tell her that the pricing just didn’t make sense this time around she yelled at me on the phone and hung up. Very unprofessional and not the way she should be running a business. I was already aware that this place had some bad reviews and decided to give her one more chance, but I definitely won’t be going back after this last experience. Take this as a sign and Please don’t bring your dogs here !!!

Ronald Renaud

2023-05

Our little puppy has gone to this groomer 4 times. Over the last few visits she’s been becoming more timid and defensive of going and even when we give her a bath. The groomers personality isn’t the best. Additionally my dog had a few bad knots and said the whole dog had to be shaved. I was charged extra for excessive matting however it shouldn’t be that way. I should been charge extra if she kept my dogs fur long. On top of that the groomer did a poor job shaving my dog because nothing is even. She was never nippy and mean but since going to this groomer she has become that with baths and cleaning.

Jay Marino

2023-06

This is the worst place to go and take your pup. She is dishonest - does an awful job and charges different every time we have been there. We asked why and she said that’s what I charge - she’s not professional and shouldn’t have a small business. She hung up on my wife and now we will let everyone know what type of businesS she runs. There is single stars on this business - think about that - why only single stars??? Don’t go here

susan seery

2022-05

I went to my first appointment and left without service. The owner has extremely poor people skills. I watched as her groomer showed little compassion while blasting a loud blow dryer in a little dogs face as he yanked repeatedly on his choker. The owner was curt, rude and was unwilling to put any effort into brushing out my silky. She just wanted to shave both my dogs. She expected I bring them to her already groomed. Lazy, rude and expensive.

Michael Almeida

2023-06

Absolutely would not recommend! She's highly unprofessional, inconsistent with her prices, and if I'm being honest her work is just not up to par with what she charges. Very disappointed, and will not be going back!

Jenna 332

2021-05

I walked in with happy expectations that my experience would be as nice as everything appears through the window and in the store. It was the complete opposite. The blonde younger woman was grooming a larger dog, looked my way upon entering and then looked away without a hello or smile. She then told me she’d be right with me in an annoyed tone. I informed her I was just looking around but when I walked passed the grooming room, she was combing out the dog’s snout pretty roughly w a comb and then told the dog to “stop” in again, an annoyed tone when through my observation, the dog never moved or made a sound (surprisingly seeing she was combing so roughly).I did not like the way she spoke to the dog and it wasn’t even my dog! I could never imagine leaving my 5 mo old puppy with her for his first grooming experience. I felt bad for the dog there and certainly won’t be taking mine despite it being right down the street. My gut tells me that she does not enjoy her job nor have the personality to greet people and their animals! Very sad

Glitter Glam

2019-05

Very poor customer service. The woman who waited on me did not seem happy to serve my pet. Never smiled and was very annoyed that my little dog had an accident on her floor... she told me very rudely to clean it up myself....”the doggie bags are over there and you really should have him on a leash in here”. I grabbed my dog and walked out. I would never entrust my pet to this type of care. Owner should more carefully screen his help to ensure that the workers have a warmer and friendlier presentation, especially in the pet service industry

William Bartoli

2021-05

First and last visit today. Won't be back. Good for self wash, but the blonde girl who did the nails, ears and teeth was not at ALL pleasant or patient with my 6 month old puppy who was excited and scared. From the second I walked in the the door I got the impression I was bothering her by giving them my business. Dont worry, won't happen agan.

Aneta Chavarriaga

2018-05

I was excited to find a self wash place near me. They supply and clean up, that's the only reason I didn't give a 1 star. The 2 girls didn't seem happy about my dog at all, which is odd because every time I bring her anywhere dog related the employees are crazy about dogs. Anyway, they trimmed her nails and didn't even talk to her when she was nervous. Ok that's not a requirement and sounds silly written out but have some sympathy and empathy for the animal shaking under your care. She got clipped, and that didn't help.When it came to her bath I had to use the whole bottle of shampoo they gave me because it was watered down. I couldn't even get a good lather on her.The blow dryer is advertised as forced air but my personal hair dryer at home could have done a better job. My dog has an undercoat. I couldn't even dry her so we left with her soaking wet. When we asked about settings on the dryer we were told that's what they offer for self serve and she shrugged. Ok. I used to do dog grooming and forced air is supposed to blow their loose fur out and dry them. Got none of that.I cut myself on the dirty slicker brush and asked for something antibacterial or even hand sanitizer. They had none. A dog grooming facility with no first aid kit? Odd.Overall I will not be back nor will I recommend this place. We did not feel appreciated as customers from the beginning and I did not like the attitude we received. I'm very disappointed.

Alexa Lozowski

2018-05

On top of both my dogs progressively becoming more timid of this groomer, the last and final straw I could handle was FLEAS. I have owned several dogs in my life this is the first time i have ever had a massive flea infestation in my home. Both of my dogs ended up with fleas, eggs, itching... My home is now infested head to toe with thousands of them. Not only do they clearly mistreat their clients dogs, they clearly do not look at dogs fur or their skin. Would not recommend this place to anyone, prices are good but my poor animals are uncomfortable and i have spent over $300 trying to completely clean my home. (But since female fleas lay up to 30 eggs DAILY, my carpets couches etc have had to be professionally steamed)Lastly, every single time i picked them up (maybe 4-5 times for the dogs) they came out still wet?

Terri Fournier

2021-05

I bought a 49 00Groupon and was told over the phone all was included wash nails upon my arrival to pick George up from his grooming history his Terri arte beard was shaved in his eyebrows which I didn't ask for. In addition to that there was an extra charge for just about everything. Including the cost of the Groupon! That had been purchased allready. When I brought George home he started to bleed all over the rug they had clipped his paw pad and I was not told!! won't be rushing back

Lisa

2021-05

The employees are like robots. The towels smelled like old dog and we're hard/rough and full of fur from other dogs. The facilities were decent. When you use the dryers, fur from other dogs fly all over the place. It's crazy.

D Kid

2020-05

Always nice people there. They sometimes groom my dog, but sometimes I use the self wash, and it's awesome! They give you everything you need to bathe your pup.

Cameron Graver

2020-05

Would not recommend. Spent about an hour drafting a long and fair review on the Facebook page. It shared positive and negative experiences and was only factual. The owner now removed all reviews from Facebook. You should disclose all positive and negative experiences. It's only fair to the consumer.

Sarah Diosomito

2018-05

The best groomer by far!! My dog is very nervous and scared and i finally found a place and groomer where shes not scared to go into and i know shes in good hands, and her haircuts come out great!

scott sizelove

2018-05

I though my dog would need a close shave when he developed some mats on his belly. They did an awesome job keeping his fur long while getting out all the mats. Very accommodating.

Lynne Panno

2020-05

I took my dog into the self-service wash, the staff was very friendly and helpful, the facilities we're clean and very professional, and the price was fair. I would highly recommend them!

Jody Donovan

2019-05

Very expensive the ladies were very nice but my kitty cat was supposed to get a lion cut and her nails clipped no bath nothing else and I paid $75 and her lion cut was not completed I do understand that she can be vocal when she’s not happy but for that price You would think it would look professional was not a professional cut at all... they told me that they didn’t quite finish because she was getting quite upset but come on all she needed was a shave and I have paid less in the past and it looked like a professional cut unfortunately this groomer will not be getting my return business or recommendations to friends and family!!! J D

Brian Rusin

2020-05

The woman who waited on me was very cold she didn’t do a good job on her nails left jagging all around but I think $15 is way overpriced just to cut Nails most places charge 10 would not recommend would not go back

Scott

2021-05

The $20 self service dog wash cannot be beat! Zpup has an amicable staff, and a very clean facility.

Jo-Ann

2018-05

I brought my Havanese pup here was satisfied very pricey but did a pretty good job.

Carl Rego

2022-05

Caring and professional people. My old English loves going here. Small and doesn't over book what they can't handle

Alana

2019-05

My pup loves going there and is always pretty when she is all cleaned up!

L. Neves

2021-05

Sadie loved going here. She was very happy when she left.

Kristen Montecalvo

2021-05

Over priced!!! COMPLETELY!!!!! 64.00 FOR A WASH, NAILS AND DRY???? 13 WEEK OLD PUPPY!!! REALLY??

Kelsey Renaud

2023-05

Over priced for lousy cuts, rude person running it

Helen Greathouse

2020-05

Always take my dog here. They do an amazing job.

chris dacosta

2023-05

Grade A work and Jon is the dog whisperer!!!

Carolyn Cherone

2020-05

Great place to bring my dog for a bath, quick service.