Staples

Jose Serrano

2024-04

Personel at the store aloft and disengaged from costumers , very little effort at coustumer service. Personal and witnessed interactions at the store took on a condescending and rude tone. Another reason to take the buying experience online.

marita blake

2023-11

booooooo the cashiers are so rude. i walked in to drop off a UPS package and there was a sign on the door that looked pretty old saying they couldn’t take them right now. i wanted to check that was still true since i drove all the way to the west side to drop off a package. a cashier asked me if i was doing a return and i said that i was doing a ups package and she said — VERY rudely that “like the sign says on the door” they aren’t taking returns right now. I clarified again that it was a UPS package not a return and she took such a tone with me to say that “like i said” they aren’t taking them right now. i work in customer service and get it can be frustrating, but the kind of tone she had from the start was so rude

Jim Schrum

2024-04

Associates were very helpful and friendly and also carried my items to the car

Wanie Bee

2023-09

This location should just terminate the staff and consider it a self-serve location. The staff here are completely unaware that customers come before personal conversations. I asked for assistance after standing at the counter for at least 4 minutes. I timed 3 minutes, but I was there a minute or more listening to the 2 females discussing their boyfriend's inadequate behaviors and less than manly performances. Quite frankly, I was appalled that an adult would think it okay to discuss personal business of this magnitude at work in a customer service atmosphere. Once I asked for help, some wild green hair chick spewed a tremendous amount of attitude as if I walked in simply to interrupt her life. I don't know who the manager is, but it's my second time there; each time, there was a situation of unprofessionalism, and this time, it was just flat-out inappropriate, unnecessary, and filthy conversation. Save your trash talk for personal time. Where is the supervision in this place?

PAULDO TRANSPORT LOGISTICS LLC

2023-07

Ok I thought I was the only one that have a problem with the pricing. Dude try to charge me 20$ for taping a box. I ship all the time and I have ship at other staples before I think they are stealing from customers. If he did it to me how many other customers just pay without questioning the price. Went to the ups store literally 2 miles down the street better treatment kept it simple and no BS. And total price is 16.00.I hate leaving review but seeing this I don’t want anyone to get rip off I hope this help someone think twice about going here or at the very least watch how much they charge you.

Chris Runyan

2024-03

I used to spend hundreds of dollars per year here on printing and supplies. Now that they made their restrooms "employees only", I'm taking my business elsewhere. Total disgrace.

Sarah

2023-12

Very rude, snobbish, unhelpful, uncaring! Who wants to sit around to only send 5 documents at a time to be printed when you have alot of documents! Don't waste your time coming here!

Stephanie Robinson

2023-05

Went here today to print someImportant information that I needed. I waited in line at the print center. A gentleman behind me was waiting as well the two young ladies took the gentleman behind me before I was waited on. After they handle his transaction the one girl goes back onto the computer and the other is helping a lady at the counter and a young girl that had been there. I said excuse me could I get some help. I was told that they was busy and that they would get to me. A few minutes pass I was handed a card and told to go over where the printers was. I told them both that I needed help and was just brushed off like my business with them didn’t matter. I explained I didn’t know how to do anything with the printers. They told me to follow the directions on the email. I can say that I probably won’t be returning considering I was brushed a side and I asked for help and didn’t get any help at all. They sat behind the counter talking and playing around after. This is extremely poor customer service and doesn’t make you feel wanted in the store nor does it feel like my business mattered. Need to do better staples not a way to treat a paying customer, a new customer at that! Hopefully I receive some type of feed back from the store manager because this is not how a customer should be treated! Very disappointed!

WEI HUI LIN

2022-05

Be careful while getting service inside the store. they will tell you 1 price and charge you a higher price, and will charge you extra without telling you.It’s been a while for me to go to staple for something. I was in a hurry to get some blueprints, did not pay too much attention to the receipt. After I dropped off the blueprints, I realized there is a fee difference, and came back to the store for nothing. So be careful while shopping in staples. And I guess that’s why I don’t go there too often.It is simply send it to the printer, the printer is printing. And you call it express. If you are so busy during business time, at least make let people know if anybody who goes to the store for printing service will not get their stuff while inside the store, unless they pay you a fee. If this is not a rip off, what is a rip off.Should go to the ups store instead, probably get a better price and service.

Hannah Blanco

2022-05

Fabulous staff! Although we ran into a slight hiccup with the printer we purchased online, the staff went above and beyond to fix the issue. The assistant manager, Shawn is THE MAN. He was extremely helpful with everything and he even used a coupon code for me. Thanks for making our holiday season a little more cheerful. Thanks Shawn:)

Jo Butcher

2022-05

I am a regular at Staples 2915 Concord Road, York, PA - At lease 3 to 4 times per week for shipping and shipping supplies. I would like to thank Staples for hiring the most knowledgeable and courteous staff from the store manager, shipping printing department and all salespeople.Keep up the great work!

Eric Ferree

2023-10

Sam @ the Photo Center came in clutch tonight. I would recommend them highly if she's working! Bravo!!!

BC Mom

2021-05

I visited the Staples on Rt. 30 in York, PA on December 17 at 7:30 pm. I had a critical loan package that needed to be printed. I frequently visit Staples to get my packages printed and they always print them immediately. I simply email them and they are printed within 5 minutes. THIS IS NOT A SPECIAL ORDER...it is simply shrink to fit letter size paper. I tried to explain to the clerk, Kylie, that I was not able to print it on the self serve copier because I had to have "fit to paper size" when printing. Kylie refused to print the document because she said it was a Special Order, and I would have to pick it up tomorrow. She then said VERBATIM..."OK, I don't have to wait on you, and someone else is going to have to ". A Male employee then came over and I explained, AGAIN, to him what I needed. I told Kylie that her customer service skills lead much to be desired...Her response was *very loudly*, "Yeah well, I got lots of customers who don't think so". Her attitude was EXTREMELY unprofessional, especially when other customers were present. I will be terminating my business with Staples because of the horrendous scene that Kylie made, and her refusal to assist me. In my business, employees are IMMEDIATELY terminated for such a poor display of customer service. EXTREMELY DISSATISFIED AND DISAPPOINTED! I then left the store and went to the Camp Hill, PA Staples where they happily and politely assisted me.

Trudy Metzel

2022-05

Awesome customer service! I am not a techie -- Manager Jeff was very patient with my attempt to explain my needs. He recommended items that fit my needs not higher priced items. From the minute I walked thru the door and until I left I was helped locate what I needed (and found items I didn't know I needed!! Lol) . Manager Jeff leads by example. While this is not the closest Staples for me, I will go the extra distance! Thanks Team Jeff!

Sara Courtney

2021-05

Great store with great management! Jeff, the manager was extremely helpful, kind and generous. He went above and beyond to help me. In these uncertain times, it is refreshing to work with someone who genuinely cares for their customers. Thank you Jeff! The staff in store were also very friendly and helpful.

Jeff Baker

2019-05

I ordered business cards online for my wife. Call about 1 to check on them. I was told they were working on them and they be done soon. Fast forward 2 and 1/2 hours I stopped after I got off work to pick them up only to be told they hadn't started them yet. They may do a great job but I absolutely despise being lied to.

Natalie Berkey

2019-05

My partner and I recently ordered 500 business cards well in advance. We wound up getting them at the last minute because they kept printing them completely off center, and they still aren't printed correctly. We wound up taking them and paying anyway because we didn't have any other options at that point, and I'm embarrassed to hand out my business cards.

Jody Fink

2019-05

The gentleman faxed a paper for me. He told me to call them to ensure they received it. They didn't so he emailed for me. Typically I find people not this helpful anymore. Great experience. This is what I used to tell my employees to do for every customer. Only common courtesy for every person.

James Williams

2019-05

I’d give zero stars if I could. Don’t go here if you expect to get respectable service or treated like a valued customer. This place will be out of business soon, just like all the retail stores with poor service. There’s a good reason why Amazon is shutting brick and mortar retail down. Here’s your answer Staples corporate...your staff could care less.

Paul Lockhart

2022-05

The manager who runs this store has no idea what he’s doing. I’m tired of going there after seeing what I need is in stock only to find out when I get there it’s not in stock. The manager shouldn’t wish someone to have a conflicted day either. Manager Scott.

Mark Rissler

2018-05

The young lady who offered to help was very nice but $10+ to fax 8 papers locally? I'm all about free enterprise but it would've been cheaper to deliver the papers in person. No thank you.

MRS FIG

2019-05

Harrison in the Copy Center is so pleasant and cool, under stress of customer ignorance and rudeness. He always delivers....and makes it easy. If you have a most valued employee, it is him! Buy him lunch!!!!!!

brooklyn morales

2021-05

Harrison SalaDA was very helpful and polite he went above and beyond to help out my father today and I'm grateful for that. Its hard to find great customer service these days.

Magic Mas

2019-05

Do not come here unless you have at least 30-40 min to wait to be acknowledged and wait for checkout. The print center makes you feel like you are an inconvenience.

Frank Steinheimer

2015-05

Assistant store manager is rude and ignorant. Very poor customer service, Customer service link is useless. Asked for a problem to be addressed & they never got back to me.

DC Phifer

2018-05

Not so happy. Associate said that he could not laminate 2 papers. No one was in line. ? I went to Office Max instead where I was serviced.

Milford Zeiders

2018-05

Sales person (Drew) very well informed on all in one printers. Also provided hard copy info and ink purchase options.

Jerry Loman

2019-05

Faith in the copy center at York PA. did a great job helping me get an emergency completed for a local trade show I was attending.

Melissa Alexander

2023-06

Terrible customer service 2 bad experiences at this location won't be returning

Gary Harcourt

2019-05

This is my go to store for office supplies. I have buying office supplies there for 30 years and am very happy with their service.