PetSmart

Duke Ke

2024-03

Nice, clean store. Friendly cashier. Asked if we found everything we needed. Will stop in again when I'm near there

Pearl Jenkins

2024-03

Shop there for all of our pet supplies. If they're out of something. I do shop at other places for my pet supplies but PetSmart's been our number one choice for our pets.

D B

2023-05

Hi My name is sugar and this is my favorite place to get my nails trimmed, the staff is so nice and polite to me. They have my delicious food, treats, and great new costumes in. By the way my collar glows in the dark and its not itchy, i love that they had them in my small size. Thank You Pet Smart

Angela Schans

2020-05

Fancy Mice Purchase, I was DELIGHTED with my shopping experience for a fancy mouse pet.I visited Petsmart in Williamsport several times to visit the fancy mice and determine their suitability as a new pet for our family.Each time I went I had surprising wonderful customer care, and shopping experience.1st) the employees greeted me kindly as I came in the store- every time, and fared me well as I left.2nd) When I made my way to the small pet section, an associate was always busy, but near by and quick to kindly offer their attention and help.3rd) I asked if I could see the fancy mice more closely and lay my hand in the cage to study their response to people. Every time, the associate ...(I worked with 3 different associates on 3 different occasions and each time had the same amazing experiences with customer service.)was pleased to unlock the tank and lower it to the desk, and open it for me to study the potential new family members.To my delight, on each occasion, the associate offered relevant information about the mice they had for sale, their temperament, care, color, coat, and body type.These associates, each clearly had a personal affection for the small animals, and pointed out their subtle differences, that I had missed. They mentioned how the mice had responded to handling during their cage cleaning, and how often and well the cage was maintained.The associates gave very engaging and helpful answers to my many questions, that helped me in determining a pet choice. I am SO thankful for their care and attention to a matter that is a big deal to a family, and a 1-2 year commitment.The associates obviously loved the small animals- AND their customers. It was an amazing experience.I learned that their mice are usually sold with in one or two weeks but that they get new babies in typically on Mondays as needed, and so I was invited to call on Monday evenings to see if they had more in.I'm pleased to say that I had chosen 3 to bring home, but by the time I had made my selection, two had been sold.Thankfully, my favorite one, a black-eyed, golden "Silky"...(which I learned from the associate, is a shiny coated fancy mouse- watch for them- they're stunning!)Was still there. This one, among all of them won my heart not only for her beauty- which is stunning, but most especially for her temperament, as she was one of only a couple who cared to look up at my face from all angels of her cage when I put my hand in to meet them.This showed me an interest and recognition of people, that would lend itself to a friendship with these social and trainable pets.When I finally came to the store to take her home, the associate, said that off all the mice in this little I had chosen her personal favorite, that she enjoyed handling during her work there.Her, and the other associates love and care for these small animals was a glowing reflection of a really well managed customer service team and store. I'm super impressed!Also, the cage, - I expected it to stink - alot, when It was brought out for me to inspect the mice- I commented to the associate on one of my visits that the cage didn't smell bad at all, and they informed me that the bedding is changed weekly, and this was the last day of the week-I was super impressed, as that was as bad as it would get- and it was hardly noticeable.I was also impressed that the mice were in no way over crowed, there was a beautiful variety of colors and textures among this small litter of sisters, and they enjoyed having a wheel in their cage which was very entertaining to watch as they spun one another upside down for rides.After purchasing our little "Charity, I wanted to buy two sisters for her, but they only had one left- I was not interested in that one, because I do not prefer red eyes- So I visited the Muncy Pet Co. What a very very sad comparison this was in every way.I did not make a purchase from there.I'll be calling Petsmart today to see about adopting baby sisters for Charity.

Jayd Kriner

2024-03

We take our goldens here to get groomed, always a great experience. Emily is fantastic.

Jennifer

2024-02

Quick, easy shopping, typically. Nice staff. Cleanliness, and who doesn't like seeing cute dogs & cats while they shop.

Nick “OC's Mom” C

2024-01

Friendly and super sweet to my doggies in the grooming, recommend Nikki C in the grooming (not just cause we share a name, lol).

Jennifer

2024-02

Staff seem friendly and store looks clean. Most of their bettas are severely sick and/or almost dead. Food pellets just floating in the cup.

Sierra Diggan

2023-11

I bought two Danios from them and had the lady put them in one of their betta fish containers instead of the bag. (I had one at home so I put some Stress Coat in it beforehand so I could make sure their ride home and eventual transfer into my tank was painless.) I had to stop at my parents house for something so they spent an hour there in their container (it had a hole at the top for food so oxygen could get in) when we went to leave they were dead. I’ve left fish in these containers before overnight to adjust and they did fine, never had this happen before. I went to PetSmart to return them and get my refund. I asked the lady in the back to dispose of the fish so I could keep the container for future use. I asked where they get their fish cuz these aren’t the first set of fish I’ve gotten from PetSmart that died a few days (now hours) after buying. The lady told me it was my fault they died because they didn’t have oxygen and couldn’t breathe. (Let me restate, I’ve had fish in there overnight, no problems). I think she was just trying to pin it on me. I’m no fish expert, but I think if there’s a hole in the lid where oxygen can get through and I’ve had fish in the same container overnight, I don’t think it’s me! Never going to PetSmart for fish again!

Aimee B

2024-04

Best store in the area. They actually take care of the animals here

Bob Williams

2024-05

Great place to shop for our furbabies.

Catherine Redden

2022-05

I appreciate the safety measures taken to protect me during Covid-19. I like that you offer Gift Certificates in any denomination I desire. Manager Crystal Sims is a real asset; she is so helpful and kind and caring I appreciate her!

Donna Reidy

2024-04

They were very helpful and answered all my questions. They were gentle with my dog

Lisa Groch

2022-05

My pups first grooming. He looked like a different dog when he came out! Excellent staff. I will definitely be bringing Jazz in once a month. 🐶

Jennifer Noble

2023-10

I bought the box of crickets 25-30 md/lg size which only had 8 live one in it when I got them home so I called and spoke to Ryan . He was understanding and all I had to do was take the box back in and he replaced them with some of their live individual crickets

david d

2018-05

Super friendly staff and we always find what we need for our furry family members.

Brandon Snyder

2024-02

Always good service and I'm there often for my snake a bearded dragon

RLynnBul

2024-02

Picked up a couple of items for my cat. Easy shopping and checkout.

Bailey Divler

2023-05

The staff is always really friendly and the fish selection always seems to be stocked nicely with many fish! I got a leopard gecko from here about 2 maybe 3 years ago and he’s still going on strong!

Angela Gair

2023-11

Pet smart is a great pet store. They are clean. Have lots of inventory to choose from and always very friendly

Rando Stryker

2024-02

If it wasn't for the effort of customer service from Matthew to help get my kitten a collar...... I would still be lost.

Shawn Leriche

2019-05

Love the store, staff and recently my dog gigi got her upkeep done here and they did a wonderful job. Will be bringing her here for future spa appointments

Galene Smith

2023-05

Store is great, always clean, always seemed to feel inviting, but tonight, the attendant in the fish area was extremely 'cold'.. she made us feel as though we were disturbing her. Her knowledge was great, but her personality was lousy. I was more than anxious to get out of there.

jamm g

2023-11

Large selection of food & supplies for all pets. Fish department in the back is always super informative about solutions to aquarium problems. 🐟 💙

Karen Weimer

2023-07

The girl in the fish room was very helpful and knowledgeable. That goes a long way with me because I can't stand going in a store and your clerk doesn't have a clue about the product.

Sherry Shipley

2021-05

Major kudos to Nikki in the grooming salon. Fantastic job with Abby. Thank you.

Augustus Santiago

2024-01

Friendly staff, let me buy a singular cricket, cyte cats

Dorthea Morgan

2022-05

One of my favourite pet stores to stop at. The staff is always friendly and helpful. They greet you every time you enter and are ready to help if you need assistance. I've never had a poor experience here.It's also a great place to go for supplies because their prices are lower than most other pet supply stores in the area, without cutting corners and still providing quality products. This store is clean as a pet store can be, and pets are welcome to come shopping too!They do have a grooming center and while I've not needed that service, they are always busy and the doggos coming out always look runway ready 😉 😎 👌

BadWolfPA

2023-11

Nice staff, did a great job with my 2 dogs.

Jason Fowler

2023-12

Have good customer service and helps customers when needed.