4 (855)
99 E Wylie Ave, Washington, PA 15301
(724) 222-9260
dairyqueen.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
David Williams
2024-02
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Chelsee McCormick
2024-02
I often stop through the dairy Queen drive-thru after work to bring home food for my family and each time there's been something missing from my order. Just went there today and one of my cheeseburgers was missing. I'm glad that I looked through the bags before I left. If you're going to go here the food is great but double check your bags if you're going through the drive-thru because 9 out of 10 times there's going to be something missing or wrong with your order.
Kassidy Krocker
2023-05
First time ever at Dairy Queen and Ordered a cheeseburger deluxe and got nothing on it besides 2 Pattie’s with some cheese, but got charged for a deluxe sandwich. The hamburger itself was dry, didn’t eat it because it was like eating a dried out hamburger with cheese and bread. Guy getting my order made me wait 10 minutes before even acknowledging I was standing there to take my order.
Mary Ann
2024-02
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Glenn Quagmire
2023-09
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Autumn Leaves
2024-03
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Taylor Barcelona
2023-09
This is hands down the absolute worst DQ I’ve ever been to. If I could give NEGATIVE 5 stars I would. I never leave reviews so you know this place is Bad if I do. Every single time we come here our order is completely wrong. The service and disrespectful is sickening. It’s all young kids that work in here, the stupidity is amazing to be honest. Save your money and time and go elsewhere. We will never come here again.
Sarah Ann Jones
2023-09
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Rachael Amos
2023-09
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Misty Hightower
2022-05
Bought a icecrwam cake for my daughter....love that they make the icecream cake/cones...
Darrien Kelley
2023-06
I did a mobile order so I did not have to deal with the lines. I got there at the time it said my order would be ready, there were about 20 people standing in line and I had to wait over 20 minutes to get my food. There is a sign to pickup mobile orders but it's not like most places where they leave your food in an area for you to actually pickup. Which defeats the purpose of a mobile pickup. The fries were cold so i asked for new ones. They were still cold but i didnt want to wait any longer, So i took the loss and left. My stack burger was supposed to have white cheddar on it, it had plain american cheese on it... gross. This was the most disappointed i have been with this Dairy Queen.
Leann Leonard
2023-06
This dairy queen never seems to disappoint. I grew up in, Washington & have been coming to this same one my entire life. I can only hold them accountable for innocently messing up one order of mine. It was an online order at dinnertime & they were understandably pretty busy on one of our first nice warm Spring days. I naturally was a little disappointed at first...but we're all just human.
Meg Micketti
2024-01
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Kassidy D'Alessandro
2023-05
Was given a straw & 1 spoon for two blizzards.. One blizzard was correct, but not mixed. The other was supposed to be cookie dough. It has chocolate, cookie dough, brownies, oreos & pecans.. Already home with it, they also did not offer a receipt. So I can’t even take the food back.
Robin Peles
2023-07
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Rita Ballesteros
2023-12
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Rebecca Simmons (Reby)
2023-05
I think I am done giving this place chances and it’s sad since I order almost weekly. I continuously put orders in online and it doesn’t seem to matter whether I’m in the drive through or go inside , but you might as well be invisible as a customer here. I place orders online because I want to get in and get out and not stand behind 23 people in line to just pick my online order up. There is usually only one of the two front registers working, and that’s after you stand there for 5-10 minutes without hearing “I will be right with you”. If you are one of the lucky ones, you might be acknowledged. There is a sign at the end of the counter for online order pick ups but I don’t know if that even applies or works really. It’s mostly who’s attention you can catch or who you can grab to just say I have 2 dilly bars or whatever in the freezer. It’s honestly a free for all on busy nights or especially on nights that sports teams of 15 or more stop in with no prior warning. There’s no open communication between the staff, you won’t hear someone calling out an order or letting anyone know what they are prepping, it just seems like a group of 8-10 high school age kids with the exception of a few of the workers. Each time I have been inside, it’s chaos. People are scrambling around and bumping into one another. No one seems to know who made what at times…. It’s just honestly a cluster. I have seen a couple people that appear to be upper management of some kind but they have their heads down and seem to be just as oblivious as everyone else. I even witnessed a shift lead take herself and a new hire off the front lines to restock materials before closing time instead of catering to a line inside or at the drive through. Yikes. There are a few rare exceptions of those that strive to try and make everyone happy and you can tell they are trying and rushing to make items and to do the job…. But unfortunately it just isn’t enough to carry the team.
Karson Kline
2024-01
They didn’t have the 2 blizzards I wanted
Rodney Temple
2023-05
Place just keeps getting worse. Went to buy an ice cream cake for wife's birthday ($30 for flavored ice crystals) creepy looking kid at counter ignored me for the longest time playing with a tablet. finally asked me to pay for it. I said I wanted something on it so he hands me a pen and paper. Then asked me kinda snotty to pay again. I said I will pay for it when is see it done. Told me in a snotty way I had to pay for it now. So I just left. After 30 years that was my last vist.
Chelsea Dague
2022-05
I can't believe how bad the employees were tonight. Seriously..they were a bunch of immature kids. They were rolling their eyes at the customers, had the worst attitudes, and to top it off I pre ordered a cake online and came for it at the time in my email and it was not made. It wasn't even a special order. Just a simple ice cream cake. I asked the girl when it would be ready and she said I dunno, shrugged, dismissed me, and proceeded with the next customer. I then went to my car to call the store to speak to a manager and no one answered. Called again and spoke with the manager, told her about how rude her staff was and wanted my charge card refunded. I will never again set foot in this DQ or in that drive through ever again in my life. The kids were screaming how they couldn't take it anymore in front of a lobby full of customers. Do better! This is inexcusable
Destro Millovich
2023-05
Never returning here ever again!!I ordered at the drive thru when I finally got my food I noticed my fries were cold. I told the kid at the window and said can I get new fries he scoffed at me then asked for the old fries back(which is a food safety violation as my hands just touched them) had them put back in the deep fryer handed them back and said “they should be okay now”. Then when I got home my burger wasn’t even warm and it looked like it was sitting around for awhile before it had been served.SCREW THIS PLACE!!
Diana Gallo
2022-05
Love the food, drinks, and desserts. The staff is always friendly and always fixes orders if something gets messed up. The wait sucks sometimes but it's understandable because they are packed a lot and made to order items shouldn't be as quick. Keep up the great work.
Kelly Wright
2023-05
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Robert Long
2023-05
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Kurt Stopperich
2020-05
The store was clean and everything was in order....we ordered 12- 1/4 pounders with cheese, a basket of fries and 6 Blizzards. We all really liked the burgers. They were great made with fresh ingredients and I made myself sick eating my whole Blizzard😰. Everything was awesome!
Jaci Holmes
2022-05
Burgers were ice cold. I realize they are independently owned. But as advertised on tv was not. I don't mind paying for something if it's done right the burgers were ice cold like they just took them out of the refrigerator. The kids are wonderful though. Ice cream is always good.
trent bush
2023-12
I would put a 0 but I can't I just watched a cockroach craw across the floor
Eric Mohr
2020-05
Girl who took my order was very friendly. Onion rings were nice and hot. Blizzard was tasty. They were pretty busy when I got there and I had to wait on my food which is the only reason it's not a 5.
Mark Craig
2023-05
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Leeza
2021-05
One of the better Dairy Queen’s I’ve been to. Customer service was good.
| Monday | 10 AM-9 PM |
|---|---|
| Tuesday | 10 AM-9 PM |
| Wednesday | 10 AM-9 PM |
| Thursday | 10 AM-9 PM |
| Friday | 10 AM-10 PM |
| Saturday | 10 AM-10 PM |
| Sunday | 11 AM-9 PM |
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