Tall Tails Training & Boarding

Erik Neville

2024-02

After researching, we decided to bring our 1 year old rescue here for their board and train program. We chose Tall Tails because their advertising specifically states they train using positive reinforcement only and specialize in working with rescue dogs. These statements sadly are not true, as they used a prong collar on our fear reactive dog without our consent.During our consultation, we made sure that Bill (Co-Owner/Trainer) was fully aware of the issues our dog has, including his fear reactive behavior. Our dog was in their care from Dec. 29th to Jan. 17th. We received little communication while our dog was in their care, including not having a concise pickup time. Upon picking our dog up, we received him in worse condition than his drop off. His legs were coated in dry urine and his neck was raw and bleeding from the use of the prong collar.We were told by Bill directly on pickup night that they missed multiple days of giving our dog his medication while in their care. He even joked that they could tell during training sessions which days our dog wasn’t medicated.When Bill did the graduation demonstration, we watched in agony as he jerked on the prong collar for multiple minutes and physically pushed down on our dog’s shoulders, trying to get him to listen to a command. Of the six commands they say will be taught during their program, they only worked on three with our dog. Because we don’t feel comfortable using a prong collar, our dog has made no improvements at home with these commands or with his behaviors in general. His separation anxiety, ability to take medication, and his leash pulling and biting are all worse. He now also disengages from training sessions by hiding in his crate.We were in so much shock that we left their facility without confrontation, not yet having seen the damage to his neck. After debating whether or not to move forward with their group classes, we declined and presented our discontent with photo evidence of his injuries. Having paid $2,200 for this program, we requested only a partial refund for the training our dog didn’t complete in their care and for the injuries they caused. We have not received any form of response from this business regarding our request. We do not recommend this facility and feel very upset for what our dog experienced.

Becky Wilder

2023-12

I cannot stress enough how amazed I am with everyone at Tall Tails. We took our husky in for training (4 months old at the time) because we didn’t know where to start. After her two week stay, she was completely transformed and knew so many commands. She was so happy in every video that was sent and the owners worked one on one with her the entire time. They kept us well informed and stayed in contact with us during the transition of her returning home. She is now a year old and has come so far going through more training sessions both in home and out in public with the Tall Tails team. She gets so excited when seeing Robin and is eager to get started on her lesson. Every time we have had an appointment with Tall Tails, they have made it fun for our husky while teaching her. Throughout this journey, we have been expecting a baby and were super nervous on how our husky would act in the changing environment. Robin has been fantastic in incorporating this aspect into her training sessions with us and gives us all of the tools that we need for our puppy to be successful. I have recommended them to everyone I know with a new or old puppy and will continue to recommend them due to their fantastic work.

Moi

2024-01

This place used to be really good years ago. I had one of my dogs trained there years ago. When I contacted them years later to have another dog trained they never got back to me after speaking to someone twice. I gave up.

Shell Eee

2023-10

We discovered this gem whilst vacationing in Jim Thorpe. We had done all the dog-friendly options and realized we couldn't do everything we wanted to do and leave our dog at our VRBO house alone without feeling immensely guilty. Tall Tails was filled with staff that appear to love dogs, they even offer options for snuggles and treats. This is a huge property, so your dog can go on really long walks. We had never boarded our girl before, she has severe anxiety issues, but this worked out so well for her. She didn't even skip a beat, and was so happy the entire time. I would highly recommend Tall Tails for your dog! Beautiful property, very friendly staff. Don't hesitate to trust them with your pup.

Michelle Matseur

2023-09

Brought my two dogs here for a week and they did great. Everyone I spoke with at this place was wonderful and so helpful. They were fantastic when I had a last minute issue on pickup day and had to bring my two young kids with me. They brought the dogs out to my car for me and were just so nice about everything. The picture updates were really sweet too.

Denise Booth

2023-07

Excellent boarding experience for our dog. They offer so many cute and fun add ons to make your dogs stay a great one. The daily texts with pic helped us know he was safe and enjoying himself. Highly recommend!

Melina Zapata

2023-05

I have two difficult dogs (both pit bulls, and both difficult and unique in their own ways). The staff at Tall Tails have always been kind, understanding, communicative, and flexible with us. Very sweet and trustworthy. You really feel like your pups are in great hands. I've been going here for almost 2 years now, and will keep coming back!

nancy ingram

2022-05

I've heard so many good things about Tall Tails, we need to board our dog while on vacation, this is the first time he will be away from us. Went there to see for ourself, super clean, so many offers for your dog, the floor is also heated if the dogs want to lay on the floor, beds are supplied. I felt so much better going there and meeting them. We will be boarding our dog there, he's our child so we want the best for him.

Pony Pint

2023-11

They trained four young dogs for us at one-time!!!!We were VERY happy with the training.

Chris Fatzinger

2023-05

Very flexible on timing and kind to the dogs. They have options available to perk up the dogs during their stay so they aren't locked up the whole duration. I'm a repeat customer and will usually go with the extra walks and snack/snuggle. My one husky has cataracts and they have no issues giving him his complicated eye drops.

regina warriner

2020-05

This place is great, awesome communication. Kimmy was especially accommodating and communicative about our dog Murphy and kept us updated. Murphy is a very high energy dog and has anxiety problems, they gave her the medication we sent and we did an add on for an agility course to give her some extra attention and to get her energy out. She never eats her food when in boarding and she did at this place which is a great sign. She did lose her voice some we think from barking but will keep an eye on it... otherwise everything seems to be great for her. We would highly recommend tall trails for boarding and will definitely use them again in the future. Special thanks to the staff especially Kimmy for an awesome job!

sandra fellin

2022-05

I just had my second dog trained and boarded for 2 weeks. Both came back different dogs from almost feral the first , to a total squirrel the second. They are now responsive, heel, sit, down and are totally respectful...... a huge change and I am forever thankful to Mr. Bill for his compassionate positive training skill and giving both me and the dog the language and the skills to make a happy life for all. Thank you!!!

Carlo Oller

2024-05

Very friendly staff, great facilities

Elaine Toth

2021-05

We have used Tall Tails for both training and boarding. The staff is very friendly and they obviously love their canine visitors. Their training philosophy has been very helpful with our excitable rescue girl. Would highly recommend for boarding and training

Amy Whiten

2022-05

Love them and so does our dog. He gets excited for his "vacation" and sleeps for days when he gets home. I'm never worried whim he's away from us and there's always great communication and flexibility if we need to make a last minute change. 100% recommend.

Alexis Xnonymous

2019-05

Our dog Diesel always has a great time here. The staff are really excellent. Clean facility, beautiful view driving in to drop off your special friend. The new website looks great and the customizable experience for each animal is my favorite thing. We always add on the snuggle and snack time and the seasonal treats ❤️

Marta Countess

2019-05

Tall Tails was recommended by our vet. Our rescue boxer needed some work on anxiety and manners, so we enrolled her in the residence training program. What a difference! She's a whole new dog. We highly recommend Robyn, Bill and the Tall Tails team!

Shea Kelchner

2019-05

Staff is very kind and took very good care of my two pups, even brushed my Malamute out! They offer so many extras to the boarding there's something for everyone's needs! Extra walks, wake up and tuck in snacks lol didn't think the pups were going to want to come home from their vacation!

Robert Cavall

2021-05

Great place to have your dog trained. Kennels are clean and very accommodating for cats, dogs and stables for horses. All are always well cared for. I highly recommend Tall Tails.

Marnie Cunningham

2020-05

I have been using this kennel for the last 5 years and had no problem. However, this last boarding was a horrible experience. My dogs were boarded for 5 days. Since I have been home for the last couple months I figured if my beagle developed any sort of separation anxiety issues I would be immediately notified. However, that was not the case. In fact, they didn't even catch what could have become a medical emergency. My dog did not have a bowel movement the entire time she was there which was 5 days! I picked her up and I could immediately notice her abdomen was distended. When we got home she had pooped 4 times ( each was solid and large for her size) and was yelping in pain. She then went another 2 times later that day. I called and the girl I spoke to did not at all seem to recognize that this could have had a different outcome. She stated that she "seemed fine" and that she ate everyday. The girl could not comprehend that this could have lead to obstipation or an abdominal obstruction which are both medical emergencies!!! All the staff are nice people, and they did pay attention to my dog's acid reflex and gave her her medication from the vet, however, they lack the training in other areas. I can not comprehend how this did not go noticed and feel so terribly guilty she was suffering while I was enjoying vacation.

Evelyn Terrill

2022-05

Our furry babies vacationed there for over a week and had a blast. We received daily updates of all their activities. The staff was very attentive, knowledgeable, and friendly. We will not hesitate to schedule their next vacation at this beautiful furr baby resort. Thank you so very much💕🐕🐅.

Stephen Wagner

2016-05

Wonderful facility! Made room for our German Shepherd puppy at last minute and with no notice. Very professional, immaculately clean facility and professional staff who provided the type of care we wanted. And very reasonably priced. Highly recommend.

Dave Krause

2023-07

Best place in the Lehigh Valley. Have used them over the last 20 years. Recommended to all who have to board their pets.

Sammy Kachmar

2020-05

I have never felt the need to review something... until now.... Bill at Tall Tails worked an actual miracle. My wife and I have a 2 1/2 month old baby girl and well, my dog thought she was an actual toy. The Shiba Inu bread is literally one of the hardest dogs to train (just google it). We would have had to give the dog up if it wasn’t for Tall Tails. After a 5 weeks being home... he is a new dog, no interest in our baby. Super professional and even gave us an extra week for no additional cost because our Shiba wasn’t ready to come home after two weeks of training. It is worth the cost.. every penny because we get to keep our doggy!!!

Cathleen Knarr

2019-05

Always know our German Shepherd is well taken care of . Have had offers for people to come to our home and take care of him but we prefer Tall Tails and are so grateful to them.

Amy Patton

2019-05

I will NEVER take any of my pets there again! They made me feel like I was inconveniencing them when I came to pick him up and said they didn't have "office hours" at the time. I felt like my dog was being held prisoner because they had plans. Fair warning to anyone considering this kennel.

Angela Triplett

2021-05

I would never send our pets anywhere else. The staff takes such great care while you board and the training is exceptional!

Ed Berry

2022-05

Very nice caring staff. Lots of questions and documentation needed but it's totally worth it for the protection of our beloved pets!

Keith Bendel

2019-05

Took my dog there to go on vacation, the staff was amazing, knowledgeable and friendly, Called a few times to check on her and they loved her and she was doing great, Highly recommend them.

Sandra Green

2018-05

CLEAN, well cared for pens,caring staff, family owned. Animal's seemed to be well cared for. And calm. IAM BOARDING MY DOG AND MY DAUGHTER'S DOG HERE.