AT&T Store

Lil G

2024-05

Manager Sophia at the Shrewsbury location was so great to work with, she was very kind and knowledgeable while assisting us. We got new phones and all transfers and paperwork completed in under 2 hours! Highly recommended her!!

Cindy Tinley

2024-04

He was a very pleasant young man. He took his time to go over everything with the new phones. He is definitely a great employee. five star from me.

Alexandra Mitchell

2023-11

Rae was so great to work with! Poor girl was there by herself and managed to help 8-9 people in the 2.5 hours we were there. Ive never seen such smooth multi tasking- she gave everyone equal and pertinent attention. She never acted stressed or frustrated. She was super helpful, patient and nothing but kind to everyone and explained everything in detail for each person she was assisting. She hooked us up and took great care of us, exceeding my expectations. Thanks so much, Rae! I would return again for service here

Leigh Buchanan

2024-04

I bought my first smartphone there.Tristan was Very helpful and Professional. He transferred my information to the new phone And didn't mind chatting.

Lauren Nowicki

2024-02

My experience was very good. The lady that took care of me and getting me a new phone was so nice and helpful! I definitely would recommend her to others.

A Hunt

2024-01

I upgraded a phone at this store and the representative FRAUDULENTLY ADDED next up on my husbands line. I used to work for the company and these shady authorized dealers do this frequently so I made sure to look at the bill as soon as it generated. I called the store several times and was told there’s no manager here and they haven’t actually had one for a while…. I called the store I worked for and got the district managers phone number… this is a fireable offense so I will be taking this higher. YOU CANT JUST DO THAT TO MAKE YOUR NUMBERS LOOK BETTER ITS FRAUD!!!!

James k

2024-04

Customer service was great and very patient with the questions we had but the system for att was messing up so it took a bit to get the phone activated otherwise amazing store

William Grondin

2023-08

This store and its associates are simply "the best." Ely was incredible and handled our issues immediately as we needed to make quite a few changes to my business & personal account. If you want excellent service with incredible knowledge of the products and services, this store is the one for you. Thank you, Ely and you wonderful AT&T Team.

Susan Casey

2023-07

Brendan was working and he had several customers ahead of us, but from the get go he managed our expectations and ensured us that he would help us as soon as possible. I needed a new IPhone and was concerned with getting everything transferred because my father just passed away and I didn't want to loose voice mails etc..He thoroughly went over all options of our bill as well as the iPhone options and technology in a clear, friendly and professional manner. The store closed at 8pm, but he went above and beyond and stayed until 9:30 until everything was taken care of. This is probably the best iPhone buying ATT experiences I've ever had. He clearly knows all the ins and out, he's very knowledgeable and professional. You've got a top notch employee on your hands, I hope you're compensating him properly and using him to his full potential. You don’t want to lose him!

Michael Taylor

2024-04

I always have a good experience coming to this store! Staff is super friendly and will help you with anything you need!

Cheryl Crandell (cbreze)

2023-09

I wasn’t a customer at your store, but my Mom was a few weeks ago. She needed help with her phone and IPad and went into your store where she met Brandon Robinson. He spent most of day helping her and making sure she understood all that she needed to. I just want to thank you for hiring such a gentleman and good human. And thank Brandon especially for being so kind to my Mom (Theresa). He reminded her of my son and gave her comfort as we lost him suddenly last year. We are considering moving from Verizon to AT&T simply because of this kindness.Thank you again… and Brandon thanks for your service.

Laura Ruhling

2023-05

As soon as we walked into our local AT&T store we were greeted by a friendly staff member, Ethan. He helped find the phones we were looking for and took the time to find deals for us to save money. He helped us set up our new phones and provided us with his contact info in case we needed further assistance in the future. He was very knowledgeable about the products. He even helped to fix a glitch in one of our phones. He definitely went above and beyond . Thank you Ethan!

Cassidy

2023-05

Ely was extremely helpful and efficient! He was already helping people when I walked in so I browsed for a few minutes. He stepped away to ask what brought me in and got the process going. More people walked in and he was able to handle all 3 groups very professionally and never got flustered or frustrated. I was able to get my new phone on pre-order and was in and out of there within 20 minutes or so! Very happy with my experience!

Nick Andersen

2023-08

Brandon was friendly, patient and insightful during my visit. He was able to help me switch carriers, phones and swap my data without any hassle. Highly recommend!

Brad Ivy

2023-05

I went in yesterday to upgrade two phones. Derrick was very personable, knowledgeable, and great to work with. Typically it has taken about an hour to get in and out with upgrades, but working with Derrick, I was in and out in about 20 minutes. Granted, I didn’t have to do any transfers from the old phones in the store. All in all, it was a great experience getting to work with Derrick. I highly recommend stopping in to do your business with him.

James Rockstroh

2023-08

Brandon WAS customer service personified. He was knowledgeable and walked two senior citizens through the technology slow and easy. Great job! And thank you for your service to our country Brandon

Barbara Spink

2023-05

Worked with Ely yesterday to buy two new iPhones. He did a great job explaining to us how everything worked. I had a little difficulty when I got home transferring my information from one phone to the other and I called him and he was able to patiently troubleshoot my problem over the phone. Very appreciative of his help and support.

nic mereny

2023-07

Everyone in the store is professional, courteous, and knowledgeable. They also work very well together. Brandon is a great guy. No over selling attempted.

Kelley Fisher

2023-05

I went into AT&T needing to upgrade 2 phones, and hoping to upgrade 3. We are a family of 6 and have 5 phones on our plan. I need to save money where ever I can! Derrick greeted us and I told him up front our situation. He looked into our account and found a way we could save right off the bat. I knew this would be a good trip! He then explained the current promotions and showed us different phones. He made sure we understood the differences and the different charges that would appear. He took his time with us, applied our phone protectors and explained how to apply for the lifetime guarantees (which I didn't know how to do previously.) He was willing to work with a large family on a budget and for that, AT&T and Derrick are 5 star!

Bonnie Johnson

2023-05

Worst customer service ever. I traded in a phone almost a year ago. I was told the credit would show up on my bill within 3-6 months. I waited the allotted time, no credit. I contacted the store numerous times and contacted ATT trade in department on the phone. After calling and talking to different agents, I was told there is nothing on file showing the phone was traded in. I called the store and spoke with the manager several times. I always got the "we're looking into it". While it is my responsibility to have a receipt, I find it very interesting that they don't keep track of phones that are traded in. Now I'm out a perfectly good phone that I could have kept and used or sold, and ended up paying $800 for a phone that I don't particularly like. Bottom line, horrible customer service.

animari lyle

2023-05

They were extremely helpful. Since I switched to AT&T I had been having issues ordering a phone and getting set up with FirstNet. After multiple visits to another location and no success, I decided to try the Shrewsbury location and I was in and out in 20 minutes and my issues resolved. Ely was wonderful and so was Chantal.

Chelsea Kozak

2023-07

Ely was extremely helpful and friendly. He handled multiple customers with attention and care. I would recommend Ely for all of your AT&T needs.

gina gunther

2021-05

I've upgraded a few phones at this store and everyone has always been very knowledgeable, pleasant and professional. I called today and spoke to Dusty and he was amazing. I called the store since I could not get through to AT&T customer service. He explained thoroughly all of my questions about the plans and even about my bill. He was knowledgeable and so patient and pleasant. I would highly recommend him and thank you Dusty!

Matthew Parks

2020-05

Dustin did an excellent job helping me today. It was a very positive experience and I’m very grateful for the time and patience he took with me today. Employees like him are the reason I stay with AT&T. Great store and great sales associate. Highly recommend!

Sarah McCaffrey

2023-05

Best cell phone transfer EVER!! They were so thorough and so respectful of my dad who is a veteran. It literally made my whole week. Bonus: we switched from TMobile and our reception is wayyyy better. Thank you😁💯👏🏽

Kate Dushel

2020-05

Our salesperson: Dustin gave us outstanding service!In spite of the constant obstacles, he exhibited extreme patience, courtesy, knowledge and professionalism.It was a pleasant experience and I would gladly recommended him to anyone requiring service with their AT&T phone.In addition, I would like to recognize another employee at the store, Phoenix. She has previously helped enormously with our phone service.

Jason Yateman

2020-05

We were at your Shrewsbury store for a number of hours,had three upgrades and transferred a lot of information. Throughout the process Dusty was extremely patient and so knowledgeable as far as explaining to us exactly what was happening. Whenever we ran into a problem, he made all of the necessary calls to get everything moving along quickly. He even sent written instructions home with us to help us remember what to do when we got home with our new phones. It was one of the best customer service experiences I’ve ever had, and am very grateful for the wonderful service Dusty gave us.

Josh Stackhouse

2023-05

I wanted to give a shout out to Ethan Lang an associate who helped us navigate the muddy roads of transferring phone numbers. He was very personable and helpful!! Thanks again Ethan.

Samantha Pierce

2022-05

Derrick was amazing! I came in asking many questions and he was able to answer them all right off the bat with excellent professionalism. He made the night go so smooth especially after a long day. 10/10 service!

Sherry Guidetti

2023-05

Derrick at the Shrewsbury AT&T store was great! Answered our questions & spent time transferring our phone info to our new phone... he provided excellent service. We did find out later after switching plans that we lost our AARP discount that we've had for years. We were not told that we would lose that discount unfortunately & after contacting AT &T online, they would not give us a discount--disappointing as a Senior Citizen with only one line paying an exorbitant amount every month for unlimited data which we do not need. Where is a plan for a Senior who has basic needs? AT & T--help with this!