Verizon

Ria Foran

2024-04

Rob was great! I was moving from another carrier that I have had for 22 years. He was very helpful and friendly which made the transition great! Would definitely recommend this store!

Diana Urbine

2024-04

Rob Muckel the sales rep is by far the best sales rep I’ve ever worked with. Spent hours and lots of patience helping me problem solve my new phone and setup issues. If you want to work with someone who cares about you and doing his job well, above above and beyond beyond (inside joke) go to the Quarryville Verizon and ask for Rob! He deserves a promotion!!!!!

Rosetta DiFilippo

2024-03

Thank you Laura for helping us on getting our new phones. Very good experience. I would recommend this store to anyone. You guys were great!!!

Kaden Sampson

2024-04

Rob Muckel provided more then excellent support for me, good manor and excellent service. Highly recommended this verizon store for service, awesome communication and support throughout the entire process!!!

Pam Krueger

2024-01

Ricky and Rob were fantastic employees at the Quarryville store. Excellent. Should be employee of the month. Both of them. Thank you. I have been a Verizon customer for years. Good people.

Diane Reichard

2024-03

We had a great experience! Great customer service. Made a getting a new phone easy.

Sarah Long

2024-03

Great place, glad I know the people I know and grateful for the huge heart that they all have. Definitely will be back in the future. 10/10 recommend

Donna Condon

2023-08

Sarah provided exceptional service. With limited time I had, she replaced my phone promptly, managing to fit me in between breaks with a customer ahead in line. While her phone was being set up she took that time to juggle expertly between a process that was going to take a while and getting me in and out the door quickly. Thank you !

Kayla White

2024-03

Laura was an AMAZING help to get my new phone highly recommend Verizon in Quarryville.

Bill Wack

2024-03

This has been a great experience. Laura is very helpful and has a wealth of knowledge

Neil Feltham

2024-03

Great service today setting up a new phone

James Wilson

2023-08

I spent a whole day trying to activate my sim card chatting with 3 technical experts at Verizon. Only Alan, who discovered the problem, and Ricky Kyper, who solved it were helpful. Problem solved, phone working normally. Nothing lost...

Sue Heath

2024-03

Upgraded my phone Rob Muckel was excellent!

Susan Hendricks Barry

2022-05

We've been delighted with and thankful for the service we receive at the Quarryville Wireless Zone for many years. Today's experience was no exception. Ricky set up new phones for my husband and me, and the whole process went smoothly. He knows us well and goes to great lengths to accommodate our needs and also our lack of technological know-how. We greatly appreciate this store and all who work there!

jeffhaddon

2023-05

Sorry Verizon Quarryville, but you struck out with me. Showed up on a Sunday to ask about a WiFi hot spot. Ricky was very helpful in explaining things to me. I told him that i was a newbie in this area. He hooked up the hot spot to my cell phone & tablet and he told me I was good to go & that connection would happen automatically. Went to use it on Monday and about 1 hour into usage - no connection. Drove around for about 2 more hours - No connection. Finally pulled of the road and called Verizon Qville and talked to Sarah. We restarted everything, but no connection again. She said I needed to come in. I was working late hours and couldn't get in during their hours. Finally did, talked to Sarah again and basically was told (paraphrasing) thati was too stupid to know how to operate the hot spot and their was nothing she could do for me. After $211+ dollars, had data for about 1 hour. Never again Verizon. I'm sure if they comment on my comments, it will be more of the same. And Sarah, thanks for the "Have a Nice Day" comment as I was leaving. What a Pro

natalie mohler

2023-05

Horrible service.They lie when they don't know.Overall unintelligent.Rude.Unhelpful.10000% would not recommend. Go to the store on rt. 30 if you need help from Verizon.

Terri Bailey

2023-05

John was the most professional, kindest(I ran over my own phone), sales rep, when setting up my new phone. Best deal ever...

John Geiser

2022-05

Ordered a new IPhone and picked it up within a few days. Customer service was great and Ricky made the whole process very simple and convenient. Definitely will be returning.

stacie B

2022-05

Dalton was incredibly helpful and kind. He was knowledgeable about all of the products and services offered and provided a seamless and quick transition for my husband and I. Would definitely recommend!

Sarah Beiler

2020-05

We have been using this store for a number of years but I am done. No more.... I have gone into this store to get help to transfer her (my Mom) number from my brother account over to my account. They said that they couldn’t do it that I need to go to a corporate store. No problem I will go... went we got there they told us that this store should have been able to give us the number that we needed to call to get it transferred.. we called that number got it taken care of. When back to the store to upgrade. They charged us $77.00 to do everything. Paid no problem but I was like that seemed a little high but they didn’t give us a recipe. Went home and we thought everything was fine.. that was Saturday afternoon. That evening it was plugged in and it didn’t take a charge. Plugged it in vehicle charger.. same thing didn’t take charge. Plugged it in again Sunday night same thing. Took it to a corporate store and they looked at it at and told me that it most likely was a refurbished phone.. not the same charger and not the same as a new box that the new phones come it... they were very helpful. When back to this store asked for my money back and reactivate the old phone.. couldn’t cause of 3G. But they charged me $35.00 restocking fee cause I would not accept a new phone from them. Told them fine but I said I will get my money reimbursed. CS told me they should have never charged me that. CS charged me 49.00 to upgrade and taxes. This Also means they charged us to much for the phone etc. So. Now I am gonna call customer service and get my money back. CS made a note of it on our account so when I call in they can see it all.. yep I am done with this store!!!! No more!!!

Justin Metzler

2018-05

It has been two years since I have been going to this location, for whatever reason wether it be a new phone, a case or even technical support on my current device the staff have always been very friendly and willing to help me with anything I've needed. My grandmother is 79 years old and has been going to this location for years she actually recommended the place to me.. with old age comes hard times with that being said she is currently using a walker to get around.. The employees here are very well mannered and have even helped her into the store and walked her to her car, she doesn't quite understand technology and often has trouble with usability, I myself have trouble explaining to her what she is doing wrong.. the staff here helped her on multiple occasions. Thank you Verizon and staff!!

Jordon Buck

2018-05

Great people here really care about the customer and their expereience. Adrienne really goes the extra mile and is very intentional with each customer she interacts with. I could tell that she really cared about me the customer and not what i had in my wallet! Highly recommend this store, and would say that is well worth the drive even up from Lancaster city or beyond!!

Abigail Laukhuff

2022-05

Ricky was very helpful and personable! Got us a great deal on my husband’s new phone and helped him figure out which phone would best fit his needs.

Alyssa Cramer

2018-05

Beyond exceptional service in this store. Reguardless if you are going for a plan or prepaid they employees here are very helpful. They don't leave out any detail and go through every step carefully helping you make the right choice in service.

Tracy Greer

2017-05

When I came in with my new iphone 7plus it was in box. I expected for them to help me to transfer my iphone 6 to iphone 7 plus. Well, I didn't like the short dark-haired guy's attitude he said oh that'll be $30. I said well that's two prices we were quoted today because when I called I was told $25 then I told him my niece said it's only $9.99 to do it he's a man may be at her store but not this one I said I guess so she's at Kennett Square. He was very rude & had a nasty rude tone then when I got back with him his tune changed. You know me I gave him my tone right back and he seemed to been a little softer and more pleasant. I was also looking for iphone 7 plus case and he said its 25 percents off. Well you know what? They just lost my business & Im not buying it there since they wont help me with transferring my phone to new phone and will charge me 30 dollars. Not quite impressed with this store. Never going back there again.

Deb Beard

2024-03

Rob was a big help!

Tom Roe

2017-05

Not operated by Verizon, so the stuff they can do is limited. You can go in and get your phone service setup and get some basic things done though. I went in to transfer my phone to its own plan from someone else's without having to call. I thought this would be easier because it's close to my house. They could help me and merely put me on the phone with Verizon - which I could have done myself.Still though, the people were nice and as helpful as they could be. A lower rating here more due to the limited functionality of the store.

Betty Anne O'Brien

2024-03

Quick and easy service!

Roger Mclaughlin

2023-06

Sarah and Devon were super helpful trying to find the right earpiece for me

Bear Rocky

2018-05

The manager Devon is a scam artist. We are Mennonite and many of our Amish friends have been ripped off from him too. He puts an ad in an Amish paper and pretends to be Amish. He takes your personal information and promises to send you a home phone that's only $20 a month but our bill was almost $80. He lied about fees and warranty. It took almost 2 weeks for him to mail it to us. Then we wanted to return the unit but could never get ahold of him. Then we received 2 more boxes in the mail a month later. We had to call customer service. They got ahold of Devon and he said we ordered them. We did not!! He has our social security number and personal information and rang up stuff in my name. This is illegal. After this review I will be calling the police and the FTC.