Rite Aid

Sarah

2024-03

Extremely clean store, the floors shine, and very well lit. The merchandise is organized and arranged for the shopper to find what they need on the shelves. The cashiers are pleasant. My pharmacy experiences have been positive. Vaccination was private and a breeze, no wait. I simply asked do you have time today and when would be a good time to come. So the pharmacist gave me a timeframe to stop in and it was very quick and not busy at that time. When front register was down in a storm, the pharmacy did not make me wait, they rang me up as the only active register that day, despite having Rx to fill for other customers, in between those fills, no problem.

Donna Batman

2024-04

I am so sorry to see the Rite Aid in Town Square is Closing. The Pharmacists and Staff were always pleasant, available and helpful. Always gave impression that they Care. Will miss this store:(

Jessica Dougherty

2024-03

Horrible customer service. I called in to refill a prescription, at the time I was told it would be ready in two days. I go to pick up the prescription and the pharmacist very rudely tells me I was given incorrect information and he wouldn't be able to fill my prescription until after the weekend. Nothing was done on their part to remedy the situation what so ever. I will avoid using this pharmacy moving forward.

Elizabeth Deck

2024-02

The pharmacy department is over run with foreigners who speak broken English in a dialect that is difficult to understand. The techs are not able to give accurate answers on medications that are out of stock either.

Birtukan Tessema

2023-10

This pharmacy sucks. Never using rite aid as my pharmacy that’s for sure. I have been here now four times. There is different types of answers they gave me for all the times I went. Finally they didn’t even prepare my prescription they scrambled to get it filled while I was there to pick it up. Most of the staff in pharmacy are rude and pompous. Very disappointed.

nichet93

2023-05

My sick, toddlers pediatrician called a medication into a pharmacy that did not have it in stock. I called this location to see if they had it, which they did. I asked if they could transfer it to their store, that’s when they gave me lame excuses saying the other pharmacy doesn’t answer the phone(they didn’t even know which pharmacy my sons medication was called into) then said I needed to call the dr to have them send a new prescription to their store (which I did not need to do). It was obvious the person I spoke with was making up excuses the whole time. Its pretty pathetic how they chose to handle this situation, but reminds me why I stopped using riteaid for my family’s medications!

Theresa Nicholson

2023-05

When using the pharmacy, call to check on the status of your prescriptions that your doctor sent in. Don’t assume that the pharmacy will fill them when they receive them…they may or may not.If you have an appointment for a vaccination, make sure you’re not on a tight schedule. Even if there are no customers at the pharmacy, be prepared to wait 30-45 minutes beyond your scheduled time for your appointment to begin.

Li Hensley

2023-05

Do not use this pharmacy if you have any kind of controlled substance prescriptions or mental health medication. The pharmacist is extremely rude and biased, and has on several occasions refused to fill prescriptions for arbitrary and inconsistent reasons. He also questions us on why we need our prescribed medication. Complained multiple times with no change in service.

Cody Gresko

2020-05

I'd like to give a shout out and BIG thankyou to the young woman with blonde hair and blue eyes that manages your store. I'm sorry for not remembering her name. Long story short, Pottstown's High St Rite Aid completely screwed me over on a return, giving me an expired gift card that ended up being the wrong amount anyways. After an hour of trying to figure out what to do myself online then on the phone with someone I couldn't understand, I stopped at this location. She spent a solid 20 minutes with customer support but ended up going through the same problem as me, it was a Sunday and apparently couldn't do anything. She gave me what I needed to complete the process on my own the following day. Process went smooth when I finally talked to someone I could understand and they even credited my Bonus account more than the items value due to the trouble. EDIT: Her name was Jenn! Give Jenn a damn raise, she killed it with customer service!

Maddy Wadsworth

2021-05

Such an organized, clean, well-stocked store. Love it! 💚

Ray McGlew

2018-05

One of the few Rite Aids that didn't tear down an historic building to build their store. Friendly folks and good selection at decent prices.

Kara Mann

2023-05

The male pharmacist with an accent is WONDERFUL! Give him all of the praise

Meredith Pegler

2023-05

Store is always stocked. Employees are helpful.

Cameron Angelilli

2021-05

Amara was very helpful. Very quick and easy transaction.

imran S

2018-05

Friendly employees in pharmacy always help us with the smile.Thanks

Susan Bolinger

2020-05

Friendly, compassionate, competent Staff.