Rite Aid

Krystal kuiros

2024-02

Pharmacy is awful. They asked if I wanted my prescriptions filled automatically, I said no. Turns out they signed me up for them anyway. Fast forward I go to pick up my prescriptions and there is one that I did not request to be refilled there. They say no problem they will put it back. Fast forward to the next time I go to get my prescription refilled, I cannot because the pharmacy shows they no longer I have any more refills. So I called my doctor to get a refill. The doctor writes back that they cannot order any more refills as I still have existing refills at the pharmacy. I then try to call the pharmacy, multiple times over a two day period with no callback and no answer. I come down to talk to them and they then inform me after much confusion that they don’t have my prescription in stock at all and I will now need to wait till Monday for them to order it . This is a life sustaining medication. They know this, but really don’t care. I will be leaving this pharmacy.

Tricia Pro

2024-02

Let’s hope you never have to get ahold of the Banksville Road Rite Aid pharmacy by phone because they will not answer!They are clearly understaffed and overworked and it baffles me that they won’t hire more pharmacists, especially during the cold and flu season.I shop there because it’s close to home but will be switching pharmacies in the very near future.In addition, the employees are not the friendliest. One man in particular, never says hello, either upon entering the store or at the checkout and won’t even say thank you after my purchase- he truly looks miserable & needs to work on his customer service skills or find a job that’s not interacting with people.

Kate

2024-02

Used this place for more than ten years, has always been great except for the last year or so. Can’t get anyone in pharmacy on the phone at any time of day, on any day of the week. The last two months (if not longer) I’ve had to wait until they are closed and then leave a refill request or question on their answering machine. I can’t even get anyone on the phone so that I can transfer my rx to another pharmacy. I’m only even complaining on Google reviews because there’s no way to contact anyone at the store to make a complaint.Update: I called from inside the store today. The phones rang at both the pharmacy and the store. No one answered the phone. Unreal

David Wahl

2024-03

Unfortunately, the Rite Aid I used to go to closed and I am now forced to go back to this terrible Rite Aid location. The drive-through has been closed for God knows how long to staffing issues. Trying to ever get somebody on the phone is always the longest possible process. And then they refused to give me my prescription today because I didn’t have my drivers license on me despite having another state issue photo ID. I have never been carded for a prescription in my life. They are claiming it’s a new policy of theirs, however, the technician was not able to provide me with the policy, just claimed that it is their policy.

Nicole Marshall

2023-11

This was our family's go-to pharmacy for nearly 10 years after moving to the South Hills area and one we could count on, nonetheless. Our experience for the better part of this year has been horrible, and we'll be switching to another pharmacy soon. You can't reach anyone over the phone without calling dozens of times, if not more than that. We've had wrong prescriptions filled, prescriptions filled days late, etc. If you finally reach someone over the phone, they'll tell you to come into the store if you have a question, but that doesn't work either. Our family is currently dealing with COVID, so my brother-in-law tried to pick up some prescriptions for us earlier this week. The pharmacy was so short-staffed the pharmacist refused to talk to anyone, because he was the only one working and doing the job of probably 5 people. Prescriptions that should have been filled weren't filled. I don't blame the employees for any of this, but I certainly blame the corporation for poor management. The owner doesn't need to respond to this. You're wasting your time, and I will waste no more of my time with this business.

Maria Brownfield

2023-12

The pharmacy will never answer their phone for whatever reason and I can't describe how infuriating that is. Plus, their drinks are weak. The rest of the store is the usual.

Ken Krugh

2024-03

They never answer there phone. NEVER CALL to say prescription is ready. Expect you to keep stopping at the pharmacy to see if prescription is filled. Horrible customer service!! BEWARE.

Brian Crawford

2024-03

Kinda felt judged getting my Adderall prescription, not gonna lie. Shouldn’t have to feel that way getting medication I need for what can be a serious medical condition.

Courtney Price

2023-06

They never answer their phones, I called them 5 times yesterday, and over 20 (across several hours) today to get placed on hold once for at least 15 minutes then again later for at least 10 before finally getting a hold of someone. They have lines of at least 7-10 people long almost at all times and only one of the two associates ringing people out.Then, they'll send notifications that your prescription is ready for you to drive down and have to wait for 20 minutes for it to be ready.

LL T Pgh

2023-09

Cashier 10949830 was helpful and previously recommended a set of flashlights. Today, he ensured I received my receipt.Thank you.

Victoria Barker

2024-04

Love this pharmacy and the friendly managers and employees

Michele Sipe

2022-05

Riteaid has got Rx’s wrong so times over the years and again this weekend. I’ve complained but no one cares. It’s not just Riteaid, CVS is worse with Walgreens not far behind. One lesson from Covid, in what was once a noble and decent career has diminished to pharmacists now are glorified retail workers. Im transitioning to independent local pharmacy.Banksville Riteaid - who was the fat, sweaty and unshaven “pharmacist” who was serving as your face of “sickcare”, oops healthcare.

Greg Kottler

2022-05

This Rite Aid is great. It is rarely bust, east to access, and even has a drive thru window for prescription drop off and pick up. Depending on how you arrive, the intersection is a bit confusing, you can access their lot off McMonigle or off Banksville, but only if heading south.

nina nicoletti

2023-05

Count your pills in front of the pharmacist before you leave the store! I just picked up a script for 25 pills, got home, and there is only 24 in the bottle.

Johanna Smith

2013-05

Really Ivan? Because I just called them with an insurance issue and concern. A pharmacist named Rob answered all my questions and was able to work out my problem in no time flat. He was really nice and helpful. In addition, every time I've been in the store, everyone has been kind.

Bob L

2017-05

Pharmacists here are usually ok but I have had some bad experiences. Overall no better than a giant eagle pharmacy. Only go here for convenience. Stay away if you are looking for kindness or exceptional competence.

karen vassilaros

2015-05

I like this Rite Aid - surprised to read the other reviews. shop here all the time, always well stocked, and I find the personnel to be helpful, friendly and efficient. Maybe you were having a bad day.

Bara Brand

2021-05

Big fan of Rite-Aid! They are the pot of gold I'm looking for at the end of the rainbow.

Wesley Chastain

2022-05

Awful service. Wasn’t greeted. I asked the pharmacist a couple of questions about where something was located and she was the least bit interested in helping told me to go up front because they are the ones that stock the shelves. I’ll just go to the other one right down the street

Brad Panaia

2023-08

I asked the Pharmacist if they carried guaifenesin( for sinus headache).He told me he never heard of it.

Tom Lester

2023-05

Typical of most Rite Aid stores in that it is very clean and well organized with friendly and professional staff.

Francie Lucas

2021-05

I have been going to this Rite Aid for many years and have always been treated well! They are professional and efficient as well as kind. Thank you!

Chris Gorman

2023-05

Pharmacist is extremely rude and disrespectful. More concerned about her lunch break that a sick child.

Joyce Crock

2022-05

I love the rite aid stores. The best part of them is the staff. They make me feel welcome!

anthony amodeo

2023-05

Never have my prescription ready when I get a call saying there ready for pick up

Mariah Bricker

2018-05

When I went to go print pictures is took an 1 hour then something happened to printer so I couldn't print them and the employees were unfriendly especially bob

Dorothy Parker (Inspirational Cafe)

2023-05

BAD SERVICE FOR MEDICINE DELIVERY. DO NOT TRUST. THIRD PARTY OR NOT MEDICAL IS TO IMPORTANT TO TAKE LIKELY WITH LIFE THREATENING MEDICATION

Samantha F

2017-05

The pharmacy workers are always super nice and super helpful. I actually prefer this pharmacy specifically because of the workers.

Wendy Petrakos

2022-05

Friendly person to person service. Phones do not answer at times. I called 3 times but no one in pharmacy answered

Patrick Francis Campbell

2018-05

This pharmacy is never prepared, never has meds in stock and doesn’t know much about insurance billing.