Pep Boys

Jesse Leubner

2024-04

A SPECIAL THANK YOU to DOUGLAS, JEFF and MALLORY for helping me out today… making calls to insurance companies, talking to car dealers and very professionally dealing with my specific situation today. These guys went above and beyond to get me back on the road as quickly as possible! I couldn’t be happier with this experience! Thank you to all the guys helping us get around this great city of PITTSBURGH as safely as possible! Thank you for making it all happen guys! Thank you JEFF for making sure my truck had the CORRECT tires for my pickup, thank you DOUGLAS for spending an exponential amount of time on the phone, and thank you MALLORY for the exceptionally quick installation, mounting and balancing of 4 BRAND NEW COOPER ’s!

Katie Parisi

2024-04

I have frequented this Pep Boys for the last few years while living in Pittsburgh. My last oil change back in the Fall took days to complete and I was extremely dissatisfied. I was dreading coming in for an oil change today.When I walked in I was a greeted by Eddie. He checked me in immediately let me know what was recommended for my car. He let me know what the cost would be. He told me it would be done in about an hour or two. I dropped my car off just before 10am and got the text it was finished around 11:30am.I am extremely satisfied by the service I received from Eddie and theteam. They are professional and efficient with their work.I would recommend them to anyone in the area!

Tara McQuaide

2024-04

After finding a potential blow-out while putting air in my tire next door, I called Pep Boys East Liberty to spontaneously get new tires prior to leaving for a road trip to Ohio. Even-though it was close to closing time, the team understood my dire situation and were able to quickly replace all 4 tires within the hour. This has truly been the best experience with an auto service company and I could not recommend the crew here enough! Thanks again!

carrie webber

2024-04

I’m a repeat customer at Pep Boys on Millvale Ave because they have always been courteous, thorough, and honest. I’ve never had even a slightly negative or questionable experience with the staff. I’ve been to other places where I worry about things like “will they put my tires back on with all of the lug nuts tightened?” Not so here. They consistently service all of my vehicles properly and as a women, I appreciate that they don’t talk down to me.

Madison Meehan

2024-04

This was my first time going to this Pep Boys location and everything was quick and easy! I love the fact that you can make your appointment online, so no long waits for your car to be checked. They were straight forward with pricing and everything was very efficient. I’ll be coming here for all my oil changes in the future!

Ashlee Wood

2024-04

I wouldn’t trust them even for an oil change. This was my blown out wheel cylinder and bare brake pad after they supposedly checked my brakes with them passing (I have the paperwork). Honestly, surprised I didn’t die nor kill anyone.

Queen Angie

2024-02

Pep Boys Awesome Survey (Jeff Kennedy, Store Manager)!⭐️I would like to say a tremendous THANK YOU to Jeff Kennedy, Store Manager in Shadyside who gave us excellent customer service today. Eddie and Douglas are also very professional, kind, and knowledgeable.✩ ✩ ✩ ✩ ✩Jeff went above and beyond the call of duty to help us. He was very professional, knowledgeable, kind, and explained all the services that our Mercedes Benz E-350 needed for approximately 1 hour without any impatience.Additionally, the prices at Pep Boys were half off what Mercedes Benz charges. He also offered a Military Discount. Furthermore, he offered the Pep Boys Credit Card so we can make easy payments. Most importantly, as we talked to Jeff, we found out that he’s a Man Of God, and as a woman that was the Trust factor that my daughter and I were looking for to put our minds at ease that he was not going to overprice and that our car was in great hands. As an added bonus, the Abundance of Financial Blessings that we received were Heaven sent and on time. Thank you Jesus!Wow! We have Kingdom men and women of God everywhere! Pep Boys is lucky indeed to have Jeff Kennedy as their valued employee and Store Manager. Jeff Kennedy is the epitome of Premium Quality Customer Care, Excellent Customer Satisfaction, and Platinum Top Tier Customer Service. Jeff Kennedy is bringing in customers from the luxury dealerships of Mercedes-Benz and BMW that are across the street and making a lot of money for Pep Boys while simultaneously making the customers happy with all the money we are saving and receiving superb customer service. Moreover, he went above and beyond the call of duty to offer us assistance. As a result, Jeff Kennedy deserves an Award Plaque, stellar evaluation, and promoted to Regional Manager.Happy Mercedes-Benz E350 Customers,♛Queen Angie and her Princess

Tejas Kaushik

2024-04

Thank you to Pep Boys for helping me out when I was in need! They identified a coolant leak in my vehicle and got the car back to me with such a quick turnaround time at a great price. They were very courteous and communicative about every step in the process and overall it was an extremely positive and professional experience

James Loesch

2024-04

I've had my vehicle in this shop several times now for inspection and minor repairs. The experience each time has been a positive one. In spite of being quite busy each time, the employees are always considerate and professional. The work is done well, and the cost really reasonable.I highly recommend going here.

Becky Merbler

2024-04

I drive an older car that I don't have any interest is replacing. Over the last three years I have gone to Pep Boys and have gotten my car fixed several times. They are pretty quick with the turn around time. They take their time to answer my questions. Also, the wheel alignment packages cannot be beat. Seriously if you live in Pittsburgh you should get a wheel alignment every time you get your oil changed.I cannot complain. The work is done and I never have to go back for them to fix the same issue twice.

Rachel Freeman

2024-04

I was able to make an appointment online on a Sunday for a Monday morning. Everything was smooth when I arrived. Only hiccup was that I was given a 2 hour estimate but return 1.5 hrs later to learn they were back up and hadn't taken my car in yet. But once they started the work was fast and I received a text my car was ready

Angel Ord

2024-04

Excellent service and promptly done. They were able to prorate my tires and I got a discount. Staff was extremely friendly and courteous. I would recommend to anyone

Molly Klunk

2024-04

I had a great experience getting my oil changed and my air filter replaced. Eddie was very helpful, and I found the appointment tracker helpful. They were able to send photos through that, which helped me understand what my car needed done.

Laura Choate

2024-03

I had a very good experience. The staff was very well mannered and very direct and transparent. I had an issue with my tail light, not working. I’d recently gotten it replaced. It was some wiring issue. Luckily, I still had my old tail lights, so they just switched around some of the wiring from the old taillight to my new tail light. And My car, Shirley, was ready to rip and roll. Would recommend anybody!

Liz

2024-04

I had a great experience getting my oil changed here at Pep Boys. I was greeted by Eddie who was incredibly helpful and friendly. My car was taken back quickly and I was in and out in no time. Their customer waiting are is very clean and tidy.

Bryan Rosenberg

2024-04

As a disclaimer, I am leaving this review as part of a 30% off promo.So far, I haven't been thrilled with my experience at this Pep Boys. Today, I just paid for them to not fix my car's ac. They charged me for them to "evaluate" it, even though they weren't able to fix the ac. They suspected that it needed to be charged, whatever that means, but all 3 of their ac charging machines are broken and so they told me to come back when they're working. As a result, they took off the fee for charging, which seems to come standard on their ac repair package, so thanks for not fully ripping me off.However, I have decided to give them 2 stars instead of 1 because they did finish sooner than I expected. I brought my car in shortly before close yesterday and was told it would be ready by the end of the day today, and so I expected it to be done in the evening time today. It was done around noon today, so earlier than expected. Though, it is possible that they might've just been overestimating the pickup time so that I would be pleased with their timeliness no matter what.Another reason why I am giving them a 2nd star is because I did also get an oil change and at least they were capable of doing that. Though, they might've upsold me on that as they told me that my oil level was too high. I just got my car and didn't want to take any chances, so I followed the representative's advice of getting an oil change despite my suspicion of being upsold.I would probably recommend going elsewhere, especially if you don't know a lot about cars like me as you might get talked into getting unnecessary work done. Also, if you are having anything more complicated than an oil or tire change done, then that might be another reason to go elsewhere as they might not be able to handle such a task.

Mark Wilcox

2024-05

The front desk guys are always slammed and still take really good care of us. When I was in there last there were 3 people in line, 3 phone calls and Douglass maintained a high level of professionalism and courtesy. Ill be back again

Evan Schirf

2024-04

Popped two tires from a pothole and had it towed here. Fast response time and knowledgeable staff. They prioritized me since I was staying in a hotel, and even ran out to pick up tires when their scheduled delivery didn't come. Their prices were very reasonable. They also made sure to return my spare. The only complaint is that they over-pressured my new tires and lost a nozzle cover.

Zachary Martin

2024-04

Wanted them to replace the neutral safety switch and they messed up the transmission. Took my car to another shop and will not be coming back.Also had them replace a tire pressure sensor that I’m pretty sure they broke during an inspection. Took it back twice for them to fix and they kept calibrating it to 32 PSI, so it’s always on.These people do not understand cars.

Rachel Kudrich

2024-05

I received excellent customer service at this Pep Boys today! I had a popped tire replaced in great time, and at a very decent price! Thanks so much!

Dae Natsukashi (Danae)

2024-05

Very nice experience with Jeff today, he helped me make sure everything was alright with my car for inspection and had an overall very positive attitude with his work. Nice experience with all the staff today.

Tara hartz

2024-03

Doug at store 936 S Millvale Ave, Pittsburgh, PA 15213, was so helpful and respectful. Gave me an honest price and had my car ready in a timely manner. He is truly amazing. Can't thank Doug enough for fixing my power steering line.

T Miles

2024-04

I went to.Pennzoil on Banksville Rd where I was told they wouldn’t change my oil due to a screw and sent me on my way with no resources other than “find a mechanic”. I called this store as it was close to my destination and they were more than willing to take a look even though it was close to closing time. They found a huge error made by Pennzoil that could have cost me my car. I really appreciate the professionalism, they have a new customer.

Ashley Siweckyj

2024-04

The ONLY person I would deal with is Jeff Kennedy. Referred by a family member and haven’t been to anyone else since. Reliable, fair and easy to communicate/work with. Great service and other employees are welcoming as well, overall Jeff is a great manager.

Leaky Lake

2024-04

Stopped by in need of emergency assistance with a nail in my tire! Had the best experience ever from Jeff! The whole crew was amazing and very helpful!

Heather Peters

2024-03

I am from out of town and I got a flat and needed a new tire quickly. I didn’t have an appointment and they were still able to get me in and quickly taken care of. Eddie helped me to decide the best replacement solution. He was friendly, kind and courteous!

Joud Mulla

2024-04

I am very disappointed with their customer service and lack of responsibility. I made a morning appointment and dropped off my car, and they said it should only take 2-3 hours. When I called to ask about the status of my car at the end of the day, they left me on hold for 10 minutes. They called me 24 hours later, saying there was no gas left, with 0 miles on the gauge, even though I had left it with 20 miles. They could not perform any of the services I requested. I appreciate that they corrected their mistake by getting me gas and helping start my car. Overall, it was a stressful experience, and I did not get my car serviced on time.

Helena Spencer

2024-04

I always come to this location whenever I need anything car related done! They are very punctual & always treat their customers with so much respect. Eddie has also been super helpful when it comes to the millions of questions I ask to ensure I know exactly what is being done.

WeiXun Wang

2024-04

The service is very good,the staffs sure enough passionate, that’s a cool store. If you have tire problems, just come here!

Hannah Luong

2024-04

Jeff was able to explain the problems clearly after coming in for a flat tire repair. We found out that we had dry rotted tires and had to get them replaced immediately within an hour