CatGenie

3.8 (6)

1100 Schell Ln suite 101-102, Phoenixville, PA 19460
(888) 735-3927
catgenie.com

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Pet supply store

Service options

In-store shopping

Accessibility

Wheelchair accessible parking lot

Payments

Debit cards

Reviews

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cathy Euzenas

2023-08

We've been Cat Genie 🐈 owners for many years and for the first time had an issue with 2 cleaning cartridges that wouldn't work. I called customer service and Megan was very helpful, had me put the cartridges in the machine and she could hear the A.I. respond that it could not recognize the cartridges. She sent me 2 replacement cartridges with a return shipping label to send back the bad ones. Great customer service!

Meaghan Daly-Pinchen

2021-05

I have loved my unit and been a proponent for a long time. However, after some recent issues, I called customer service. I was told that a cartridge that came brand new to me and didn't work out of the package was unfortunate, but nothing to be done. When I pushed, I was told I could send it back, but would get reward points awarded to my account, and not a refund. When I explained that I was in Canada, and shipping rates direct from cat genie are exorbitant ($60 USD for a $30 USD order), I was told that was unfortunate, but nothing could be done. Given what I know of shipping costs and options, I find it ridiculous that the cost is so high, and that the company will make no effort to provide other options. While there are options to buys granules and cartridges from a Canadian reseller, replacement parts are not available from a Canadian company. Unfortunately, this means I will have to stop using the product due to inability to get replacent parts in a timely and cost effective manner.

kim mcintire

2021-05

These folks are very helpful

Andreane Raymond

2022-05

La compagnie vend la litière au canada mais les granules et les cartouches de nettoyants sont introuvables ici. Le seul site internet qui les vend est en rupture de stock depuis prèsde 4 mois. Et évidemment la litière est inutilisable sans ça. Pire achat!

Opening Hours

Monday	9 AM-10 PM
Tuesday	9 AM-10 PM
Wednesday	9 AM-10 PM
Thursday	9 AM-10 PM
Friday	9 AM-10 PM
Saturday	10 AM-7 PM
Sunday	10 AM-7 PM

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