Trade Winds Aquarium & Pet Center

2.5 (2)

29 S 40th St, Philadelphia, PA 19104
(215) 222-9938

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Pet supply store

Pet store

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Maxwell S

2014-05

I cannot speak to the other half of the store. This review is for the Aquarium Portion. They explicitly state there are no refunds. I went in and purchased some Plecos. I did not realize that Plecos grow to be 18 inches or more for the breed I bought. I asked him if he would make an exchange since the fish were healthy and I brought a sample of my aquarium water to prove I had good water conditions. He obliged and I told him I wanted some other fish. He told me to call 2 days later. 2 Days later, I called and sure enough, the fish I wanted were being delivered as I spoke to him. I zipped on over and they were still in the bag ready for me. Some damn good customer service if you ask me. The fish I traded for are still healthy and alive about a month later. I'm really pleased and will continue to go to Trade Winds Aquarium. I really don't see anything wrong with it. I never see dead fish and Victor is always doing maintenance on the fish tanks taking great care of them. The only negative thing to say is it the merchandise feels kinda cluttered and crowded but thats no big deal to me. I highly recommend if you are an experienced aquarist. But if you dont know what you want or haven't done your research you are going to have a bad time no matter where you go.

Jon Tuazon

2012-05

Fish didn't even survive an hour and they don't offer refunds.

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