3.8 (46)
6201 Germantown Ave, Philadelphia, PA 19144
(215) 713-2695
riteaid.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Thom Wall
2024-03
I've been dropping at this drugstore since I first moved to town a few years ago. Super convenient, as I live right in the area.However, they now lock up almost every single product you could possibly need. I stopped in tonight to grab a toothbrush for a friend, and I had to flag down an employee to unlock the case that has the toothbrushes in it. Then be escorted by said employee with a $4 toothbrush to pay (important note: employee told me they had to carry the item to the front desk - I wasn't allowed to touch the package until I'd paid?)What should have been an in-and-out trip took over twenty minutes - between the waiting (the little call buttons don't work), flagging the person down, them finding the keys... Insane. When you treat your regulars like criminals, the regulars stop coming. Sorry, Rite Aid. You're no longer convenient - though you do now serve as an important reminder of how out of touch corporate America is with communities around the US. Lock up toothbrushes while you make record annual profits. Get a grip.
Latasha Alexander
2023-11
I’ve be going to this rite aid for years & it has gone down hill. They need new management or to shut down period. They refrigerators has been down for about 8 months now, how can you not get that fixed in all this time??? Pharmacy sucks & rude. They just really don’t care about the community there for they need not be here anymore more. The owner really doesn’t care!!!! Sad
Dalton Deatrick
2023-05
have never had an issue - but last week I went to pick up a prescription that I had received notification (text and voicemail) that was ready for pick up. I received the notification on Wednesday - came on Friday, whoever was working at the pharmacy window told me there was not a prescription for me. I showed her the notifications I received confirming they were ready and she turned me away with quote "nothing I can do". She did not seem to care at all or look into why I would be receiving notifications without checking for the prescription. I came back on Saturday after receiving ANOTHER "ready for pick up" notice hoping there may be a different person working who was willing to check - she again turned me away saying that there was no prescription for me. Note: Im not sure how I would be receiving these notifications without record of there being a prescription at the pharmacy?Confused, I had her go out to my doctor (this was the weekend so I did not hear a response until Monday) - Doctor confirmed that the prescription was indeed sent. We moved the prescription to a different Rite Aid Pharmacy and I was able to pick up immediately.Long story short, I had to go a week without medication because of this attendants negligence. I normally wouldn't write a review like this but with daily controlled medications, I feel it is extremely dangerous to refuse service so negligently and this could cause serious health risk and this should be flagged publicly.
Amy T
2022-05
Just walked out from yet another location. We couldn't ring out because the security guard yelling 'cashier' through the store didn't get the cashier to the front. It's a wonder you need the two security guards at the door when you don't even have a cashier to ring out the customers. This will be my last time actively trying to give you my business.
Kate Greer
2023-08
pharmacy sucks. first time i went there to pick up medicine, they didn’t have it in stock so i had to go to this other riteaid. fast forward, i go to get prescribed medication and they act like they can’t give it to me. so i went to the other riteaid and got it. so lol.
William Chamberlain
2023-05
Pharmacy staff is friendly and helpful. It is convenient if other places are closed if you need to pick up some groceries like milk, bread, canned items, etc. you know what to expect
alan metcalfe
2021-05
Fabulous customer service. It take a lot to get me to write a review for a business-we have started coming here after leaving CVS on Lincoln Drive. The contrast is palpable; friendly, quick and warm at the prescription counter. Feels a little like an old time pharmacy.
Kizzy
2022-05
I came here to receive my covid booster last month. The experience was fabulous! Mr. Dong Hyun was my Immunizer (Certified). He was GREAT! He was so pleasant and very respectful. I was so involved in the conversation that I never felt the pinch of the needle. FIRST TIME EVER THAT THE NEEDLE DID NOT HURT! I was so impressed that I chose this exact same place and person for my flu shot. The results were the same...painless and pleasant! I appreciate Mr. Dong Hyun for his professionalism and the care he gave to me. I would definitely recommend this man if you need that extra piece of kindness and care especially if you need your vaccinations. Thank you Mr. Hyun...see you for my next set of vaccinations! I must add, the ladies working in the pharmacy were very attentive and pleasant also!👏🏾👏🏾👏🏾
Lee O'Malley (Real Estate Agent)
2024-04
This location will be closing on 4/20/24
The Goddess Angelica
2023-05
Came Here To Grab My Amazon Packages But They Were Apparently Closed At 8pm. The Store Hours Say 10pm.
Mike Harris
2023-05
drug store always well stocked
Sarah Kolker
2020-05
My son just got out surgery and no one answered, then when they did they kept putting me on hold. I have enough stress right now and I don’t need picking up prescriptions to be added to the stress
David J. Washington
2021-05
I was looking for an adapter for my digital antenna and asked a associate for help, but she said "We don't have it." I asked her will there be anything coming, and she said "I don't know." Poor service! Deplorable! I don't associate with Customer service people who don't know anything!
Shari Lloyd
2024-01
Polite, helpful what else is there 😄
Justin Allen
2022-05
I had problems taking money off my card and they came through and made sure that I got it. I really appreciate it.
Cari Levin
2020-05
Best customer service went out their way to assist me and my child that was very sick with asthma. Always very pleasant and professional .
Myesha Snipe
2023-05
The Location Is Convenient, Pharmacy Staff Is Friendly.
Amani
2018-05
I go here all the time to the pharmacy they were really helpful when I was in pain and needed medication.
Elaine Smith Holton
2023-11
Staff is helpful and friendly.
Barbara Kitchens
2023-10
Always have what I need
Katie Christine
2022-05
literally just close whenever they feel like it
Tyriq Harris
2021-05
Money order never works an when u ask about it they get upset
Shiv
2021-05
Beware of panhandlers at this location.
Marquele
2018-05
Friendly staff.
Monday | 8 AM-10 PM |
---|---|
Tuesday | 8 AM-10 PM |
Wednesday | 8 AM-10 PM |
Thursday | 8 AM-10 PM |
Friday | 8 AM-10 PM |
Saturday | 8 AM-10 PM |
Sunday | 8 AM-8 PM |
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