Monster Pets

Liz

2017-05

Terrible terrible service. My brother and I got to the store at around 9:55. It was a very rainy day so we did not know what time they open but the doors were open. One of the female employees, ran out and started to push us out the door saying we are not open yet in a very rude manner. Which was fine, we didn't really think twice of it. We decided to go grocery shopping and come back at around 10:15. When we got in, we wanted to go look at hamsters. It was terrible because the whole tank of hamster had wet tail. We didn't end up getting a hamster but my brother decided to get a couple of fish. Now here is where the bad service come to play. The two guys that were helping us get the fish was nice but he not only dropped the fish onto a table, he than decided to grab the fish with his bare hands and put it back into the fish bag to give it to us!!! He than proceed to get dirty water from another fish tank to submerge our fish into it! Since we just got it today I have no idea if the fish would even survive, on top of that the guys wrote the wrong number on the fish bag for the women at the register to ring us up with. Not only did the rude register women told us to go back to fish section to get the right number. I can't believe it. It is not like there was anyone behind us, the whole place was empty! terrible customer service. I will not be coming back here ever again. This store is not only dirty, their employees are very unprofessional. I honestly believe that mcdonalds employees are more professional than the employees here and that should say a whole lot. I am very upset that I have to give this place even a one star to write a review because they do not even deserve that.

Ryan Fry (Fry)

2017-05

Pretty good selection of food, great aquarium and reptile section, good selection of all other pet-related products.However, their service really sucks. If there's an alternative nice pet shop that you can drive or walk to, go there instead of here. The few times I or anyone I've known has stopped in has always been tinged with poor customer service.

Laura Kirsch

2018-05

I'been going here for doggy care supplies for a few years. They carry the brand my dog eats and have always been friendly, helpful, and quick. Bonus points because they usually ask if I need help getting the giant bag of food out to my car.

Dan Mccallips

2017-05

This place is horrible. Not only is it filthy, the employees are extremely rude or generally not helpful. The shelves seem to be barely stocked when you need to buy some of their overpriced merchandise, and the animals look like they're living in squalor. On my last visit to this place (I decided to give them another chance), one of their employees walked out in front of my car and continued to walk in front of it as I tried to turn down the lane to park. She then followed my vehicle and cursed me out. I turned right around and left; they will absolutely not be getting my money or business. You're better off going elsewhere that actually cares about their animals and customers.

Quita

2017-05

The store had a funny stinky odor on entry. My two grandsons and I went in anyway and started looking at the snakes. One grandson almost stepped in a pile of poop. The workers acted like they were going to get it, but didn't seem interested really. I wouldn't buy anything from there and won't go back. Worst pet store I've ever visited.

Lisa Ross

2018-05

A Very Pleasant Experience Wonderful Cashier and an employee helped me take my bags to my car with a smile and didn't take a tip. Parkside Ave. Monster Pets the staff has great customer service skills.

Golden Retriever Digger

2016-05

My hamster died after 4days that i got her from Monster Pet.She was placed with more than 10 other hamsters around her, and some hamsters had diarrhea in that cage.. Which brought my hamster to get that virus. She died from a wet tail. Please provide a proper care to those hamsters and separate the ill hamster away from the healthy ones.. I chose not to get a replaced hamster because I am afraid of getting another sick hamster. So i would recommend to get a hamster from a good breeder or something..Thank you, and I hope my message will improve their services.

Michael Nino

2015-05

excellent service everytime good stock of feeder bugs and miceno complaints, im shocked at the other reviews, i'd never advocate puppy mill dogs but the rudeness? ive never had better service at any pet store.I thank my pal Kyle for turning me onto this place.5/5 stars!!I have over 200 snakes and many other animals, im no novice or pet store noob.Michael

Antoine Jackson

2017-05

FINALLY Monster Pets has an employee who knows about reptiles and small animals and cares about how they are taken care of. His name is Jose or Jesus, I can't remember which lol, but he knows his stuff. Every time I come in he's making sure the animals there are clean, fed, and happy. I must admit that I used to be put off from coming in (dead pets in cages, snakes with dry shed still stuck to them, etc.), but knowing that he's there, I know the animals are OK. Well done Monster Pets for hiring such a caring and knowledgeable person, you have gained a customer for life.

Tonya Bah

2017-05

My dad purchased Pacu fish from the 52nd street store and they OES in less than two months. Today he has clown knife fish and it's not two months and one is dying already. I think the bait fish come with bacteria and contaminate his tank. He has someone clean and maintain his tank regularly. His fish were okay until days after buying and feeding Rosie reds and ghost shrimp from 52nd street.

Amanda S

2018-05

Absolutely filthy store. The stench was unbearable, tanks and enclosures incredulously dirty. Some of the small animals appeared to be unwell and suffering from some type of conjunctivitis. Stopped in to see if there were any cute toys to bring our dogs home since we are on vacation and I was appalled at the conditions.

Marjorie Howell

2016-05

Excellent customer service, informative and very helpful. Purchased a couple of cichlids had an issue with them, and received great informative assistance from the staff here.

Louise Collier

2018-05

Not alot of different kinds of pets, just mostly fish, some hamsters & a rabbit. Its clean. The customer service is great. So i give it a 4. If they had some cats & dogs, it would be a 5.

Dan Alessi

2017-05

Great place. Very secure. One of our fish died and they offered to analyze our water to determine what was killing the fish. Awesome place to get good fish.

Ivan Hicks

2018-05

This used to be the best place to get fish and pets.. It has really fell off.. The service sucks... None of the fish have prices on them.. And the aquarium manager stays in the back chilling... The workers on the floor have headphones in.. And you have to beg for service...

Ha Tran

2017-05

They have a pretty good selection of fish and supplies, however the condition they got the fish living in is horrible. Most of the fish has some sort of bacterial infection.

daniel gaming

2018-05

I came in just before closing and Diamond was so helpful with what I was trying to find. Very friendly and caring. It was a great experience to shop there.

Bobby Williams

2018-05

Great service pretty cashier's got what I needed for my puppy in a timely manner so im satisfied 😊

aquita Allen

2018-05

Service was fast ,friendly and very professional they carry a wide variety of items for pets

SHRIS CMITH

2018-05

Sadly they do not sell monsters or pets for monsters for toys for monsters but they do sell Monster size bags of food

Tracy Spencer

2018-05

Nasty ass Staff, they act as if you are inconveniencing them when you ask Questions about there products.. F%#k them Better if you go to the one on Delaware avenue 😠

star venus

2016-05

It's staff are helpful and prices on some cat foods are very competitive so I buy from here.

Wayne Dillard

2017-05

Service sucks I waited 20 min for help 5 workers in the store 2 people helping one person every one else busy doing nothing asked to speak to a mgr and he was rude said it was family owned and my complaints don't matter don't shop here use South Philly monster pet much nicer there and service is quick and friendly

Victor David Droz

2018-05

The service there is always great and the people they're always willing to help Monster Pet asking me to

stephanie thompson

2017-05

Went in there to get some puppy food abd half the food was expired on the shelves.

BATMAN C-Smith

2018-05

Great deals has everything you could ever want

Catherine Joseph

2019-05

Wide variety of fish and reasonable price

Judy Belt

2018-05

SORRY TO LEARN THAT THE STORE ON 52ND STREET CLOSED DOWN THIS WEEK.

Anyah Aiken

2018-05

Nice ànd clean store and nice staff

Jameson Harris

2017-05

Great store staff is tight very helpful