Family Dollar

Sarah Harrell

2024-02

Store is not put together at all. If you have a bunch of product with the wrong price tag under it it should be honored. Anywhere else would honor the price. That’s not the customers fault it’s labeled wrong. Manager wouldn’t even go look and see for herself just refused to give me what it said. She looked Spanish.

Yolanda Brown

2023-11

Nice location to grab household items.

desiree allen

2019-05

It was very enjoyable and they sell a variety of everything you need, cashier very nice and extremely helpful. The prices are great. I so happy they put a family doallor in this area. Thank you family doallor inc. I Thank God.

Jeffrey Queen

2024-04

They didn't have any bags not even bags to purchase this is not acceptable 😒

Marcia Taylor

2023-05

I went to Family Dollar to purchase a few items, and what I heard and saw was not customer service. The manager that was there on 3/15/23 at 5:37pm was just as bad as the two that were on the register. They all were cursing about some meeting. The lady that was at register #1 walked off as we were in line to go fine eyeliner for herself. The people at store 11194 need training on customer service, starting with the management. Will not be shopping there anymore. I was trying to shop in my neighborhood.

erika Lyn

2023-08

During my HORRIBLE visit today a lady who identified herself as store manager AT FIRST refused to give me lashes that were posted as $1 (ON THE MOVEABLE SHELF. Then the verbally quoted price of $1 nail polish was NOT correct. Why do the staff have to be unprofessional.? What happened to the customer is right? I frequently go here for home items but feel disrespected and my money is not wanted here. TOO MUCH DRAMA.

Tien Sydnor-Campbell

2023-05

Updated review: The store has only decreased in being a pleasant shopping experience. I'm not sure if it's desperation hiring, but I was accused of shoplifting while shopping today and was then told that other people had been shoplifting.... it wasn't me, of course. I have actually reported seeing shoplifting to that stores' employees. He then told me he wasn't trying to disrespect me. Too late. 1st time in my entire life of over 5 decades. SMH. Add to this experience that the cashier was on her phone complaining about being the only cashier. While checking me out, she decided to charge me $10 for each plastic shoebox that was in a set of 7 for $10, adding $60 to my total. She apologized after I showed her that it was a set, but it was the 2nd insult I endured today. I only shop there to keep them in business because I know the thefts are hurting retail and it's near my home, but after today, I'm going to be absolutely desperate before I go in again. Having to navigate boxes in the ailes and out of stock items is too much to add insults to customers. Don't go unless you're desperate.

Bulinda Wright

2024-03

Really small store and somewhat unorganized.

SoSo

2022-05

This new location is small. Two people cannot use the aisle at the same time unless they slide sideways. Staff is courteous and helpful. When using cash, use exact change, or simply use a card. There is still a change shortage. It's not usually staffed. I usually see 1 or 2 people working alone. The shelves are picked over on every aisle. Shopping here is hit or miss

Sarah

2021-05

The staff are great, and they have a lot of items to select from. However, it's always too many boxes in the aisles to be put on the shelves which sorta makes it unsafe. Perhaps they could consider stocking the shelves after hours it would make shopping there a lot more easier and he's hazardous.

Rashanna Ellis

2023-05

There was only one Cashier/mgr Genis tonight the lines were through the aisles but he was patient and Kind. His service was fast and efficient with a Smile. That store needs major help and organization.

Djin 9

2023-05

I went one night the younger employees are very unprofessional, lazy never want to do the job they applied for and they be on the phone all the time. Especially one of the younger men that work at night he is crazy rude and disrespectful. They don't have good customer service I don't reccomend this place I promise.

Jennifer Santiago

2023-05

Awful Customer Service, disorganized, No carts or baskets, Safety hazards down each and every single aisle. Rude is an understatement to describe their employees.

Bri B

2020-05

I am very disappointed in this location. Every time I come there is always a line wrapped around the aisles. There is usually only one cashier (busy texting or joking with other staff). The air conditioner is never working. Please fix it! It’s a great location (easy walking distance from my apartment) and should be run more efficiently by management!

Kay Jay

2023-05

While grabbing something quick from this location, three of the workers this morning were cursing loudly and speaking about how unorganized the place was. Fortunately there weren’t any kids around to hear them but it was very unprofessional.

Kim Coles

2023-05

I saw a lot 9f employees leave and left no coverage in store. I had gotten sick from diabetes and left some items. They never answer the phone for me to inform. I still got receipt!

Chocklat Drop

2019-05

I like this family dollar. The employees are friendly here. The manager is always more than helpful when I have a question about something. I noticed that there are a couple items that aren't sold here as all of the family dollar stores may differ. Wish it was one of the bigger stores since it's kind of tight maneuvering up and down the aisles with a cart.

Ryan Hayes (xCelticgx)

2017-05

So I came into this place to buy an item. It was marked $2.75 on the tag but said $3.50 when she scanned it. Explained to the cashier the item was marked wrong but gave me an very bad attitude and said "The system says 3.50" and refused to even check the incorrect price. It's bad enough this place promotes incorrect prices, doesn't have bags so gives customers trash bags, but having an bad attitude is even worse. I live in this neighborhood and trust me, you will not last long with an bad business practice like this.

Kenya Truitt

2019-05

They have a new policy: anyone under 18 can't go in without an adult. Along with this, they're short-staffed, the aisles are constantly cluttered, and the staff available aren't helpful. The only decent thing in the stores are the sales.

Arneisha Shaw

2022-05

Boxes is always piled up in the floor, never good customer service, and everyone is talking laughing, while it’s a line as long the isle or longer of people waiting to checkout. Never have bags or the correct change

Bella Evans

2021-05

The cashier is always on the phone texting or having a conversation while waiting on customers. The store is always in a disarray. I only go there when I am in a rush. I usually go to Cherry Hill NJ a lot more customer friendly

desiree lockett

2019-05

This store didn’t deserve 1 star. Went in the store when it opened this morning, dirty, clutter on the floors, and boxes all over the place. Management should be embarrassed. Family Dollar needs to hire staff to come in overnight to stock and have store ready for opening. I notice this far to often in predominately minority neighborhoods.

T Palmer

2020-05

Terrible terrible. It must be in the contract for family Dollar to be junkie unorganized and out of stock of everything. The Muslim girl is rude and ignorant she has no people skills and should not be allowed to work with the public. Family Dollar used to carry the Indian blessings candles and they never order these candles ever. If you ask for things that’s out of stock they look at you like you are crazy. I heard some of the family dollars are closing and I hope this is one of them. Again it must be in the contract for family dollar to be junkie because I have never went to one that was clean and organized.

LaLa P

2018-05

The Cheltenham location keeps running out of plastic bags. In my last two trips, they put everything in trash bags. Seriously?! And that wasn't the first time. The isles in the store are always crowed with merchandise that need to be placed on shelves. At least the cashiers are nice and apologetic for having to put your stuff in trash bags. But whoever is in charge of reordering plastic bags isn't doing their job.

Avis Robbins

2019-05

very nice staff and sometimes a shortest staff the store is stocked but they need more people to help him put the stocks up on the Shelf sometimes it's very hard to get through or get you something that you want to buy and they need to get a security officer or police to come by and check the store they have too many robberies very convenient store good on prices hope they can stay there as long as they can

First Last

2019-05

I normally like going into this store which is usually once in a blue moon lol. Today I went in and a heavy set white girl was slamming black bins onto a cart very loudly of course. I yelled, "Oh my goodness!" She did that on purpose cause she knew I was standing right next to her. Be a little considerate of people's ears and noise level. Sheesh! Then as I'm looking for perm to buy for my hair...I hear the same white girl mumble all that for perm to the African-American cashier. I think the both of them are up to something I don't know. They both looked sneaky.

MLB Photography

2019-05

They have a huge selection of different items that can fulfill anyone’s shopping list. The staff may need more customer service training, but they do a good job with helping you find what you need.

Sunni Lucc

2020-05

Pretty decent store and location - Yet the employees there could use alittle more training.. The Muslim female with the glasses she is very ignorant as if her life is terrible before she comes there.

DT Murray

2019-05

Very dirty outside exterior. The whole parking lot at trash & dirt outside. I almost did not want to go inside. Inside was just as disorganized and cluttered. Boxes everwhere & isles with items all on the floor. Glad I don't go there on regular basis.

Carlton Allen

2023-05

My wife said it was dirty and stuff all over the place and they needed some help but despite all of that I seen she came out with a bag full of stuff so I guess the place was okay