McDonald's

Kendal Merrick

2023-12

Put a mobile order in at 9:30am and I’m writing this at 10am with no food. The app doesn’t let you skip the line it lets you get skipped by every other customer. No one answers the phone when called and you can hear the kitchen blasting music from outside.When I received the food it was cold as if they forgot to bring it out after it was finished, even though I called several times to get its status, no one answered any of the six calls. The food was lacking to say the least, cold, on strip of bacon on the biscuit, and soggy hash-browns.Save your money and go to Steubenville pike, even if they’re more expensive at least you get what you pay for while it’s hot.

Chris Schmac

2024-05

This place can not fulfill an order accurately. I've gotten the the wrong food on too many occasion, but today was pretty bad. They are now putting mayonnaise on double cheeseburgers. I filed a complaint with the manager, and he really didn't care. So I asked for the franchise owner's contact information. The number I got was the supervisor, his name is Rudie, who then tried to address this via txt. I will be reaching out to the franchise owner to let them know how poor the service is here.My advice is to stay away, especially since there are other McDonalds that are very close by. Imperial deserves better.

Americus Virden

2024-03

I placed an order online, it got canceled as soon as I got there because they didn’t have milkshakes.. which was fine. I tried to reorder without the shake and it said to see a crew member. I explained the problem and the guy was new.. so he brought over his manager. I wanted the deal I ordered… since it was NOT letting me online. I asked for a SPICY dlx mcrispy, no tomato, add pickle and it came with free fries. It was a hassle trying to explain to them my problem. They got the order out fast, but when I got back to work it was a regular mcrispy with tomatoes and no pickle. I’m not trying to be angry here.. but it’s a simple task and they were not busy.Also, I don’t blame the new guy at all.. they just all need to communicate better.. and make the order AFTER I finish ordering it. Not before because that messes things up.

Jess

2024-01

This is the second time I’ve gotten sick from this place, this location specifically. Got half way through a chicken sandwich last night to find it was cold and slimy in the middle. Didn’t finish it. Now I’m sick and throwing up. They give out old food with no hesitation. I’d rather wait a few minutes to have something fresh that’s fully cooked. Last time was about a year ago with a fish sandwich. I don’t come here often because the food isn’t great, but I thought the last time I got sick was a fluke and gave it another chance. Currently regretting that decision.

Robynn Kunco

2023-09

Ordered a sausage n cheese Mcmuffin.. I got egg on it. I ordered a sausage egg n cheese bagel with no egg. Got egg on it. My hashbrowns I ordered were filled with soo much grease and were crunchy to no end. The hashbrowns had definitely been on the grill for over 4 hours (you could taste how long they sat there). I wouldn't get breakfast here ever again. Definitely ruined the experience. The grease is from the egg BTW

Kacie Chorney

2023-08

Absolutely the worst McDonald’s. On my last visit I had plastic in my sausage muffin! The manager did nothing but say “oh it melted from the plastic bag on top of the toaster oven”. This was on top of them forgetting multiple items in the order and the line taking forever. We will never be coming back. They should do the right thing and turn this McDonalds into a Chick-fil-A.

Robert Johnson

2024-01

…More

Rich Vincenti

2024-01

Gotta be the slowest drive through in the world. Then you give the the money and the cashier at the window cannot even count to figure out what he owes you back. 2nd window and drink size is wrong, but correct on the receipt so I know it right on their screen. Oh wait, now they forgot to put my burger on the grill, please pull up to spot 1 and wait another 20 minutes....now finally bring out my food and I immediately put my fingers in my fries and low and behold....cold. who would of thunk ..... is this place managed and run by 5th graders???? Won't go back ever!

Iesha Moore

2024-02

…More

Mike McG

2024-02

Even for a McDonald’s this is sub par. The last 4 times I went , at least one item was missing. Only once did I bother coming back, and half of my cold meal was not replaced because they don’t even talk to you. I’m going to study different grunts and groans in a last attempt to communicate my order and have everything in my greasy bag next time.

Val Mitch

2024-01

…More

David Peterson

2023-11

Long wait, and the person at the second window was clearly frazzled and overwhelmed, but caused them to be quite rude. Only had 1 drink ready out of 3 and didn’t give us any straws for any of them. We did the pens dinner pack which there was a deal going on for that pack and you get plenty of food with it. However the nuggets are almost always stale and most of the time the fries will be too. Luckily this time the fries were fresh. At least the sandwiches were made correct. Only downside with the burgers that you felt like you were choking on grease.

Whelton

2023-10

Early morning is speedy and efficient. Unfortunately I don’t go often in the morning. Anytime after 10am is atrocious for wait times. Inside or out, expect 30 minutes. They’ll hand your ice creams out the window and pull you across the street to wait. Under baked fries. Extra charges without extra product. You can absolutely tell they have no competition in the area.

Dos Man

2023-11

Went inside rather than drive-thru for a large takeout order, counter associate was friendly and helpful. They were shorthanded that day and the focus was on drive-thru but once a nice lady came to the counter it was all good. They got our order correct and the food was good. I mean it's what you would expect. So.. five stars on this visit.

Philip Gilcre

2024-04

…More

Thomas Beerman

2024-05

…More

Bradley Toler

2023-09

If you're looking for "fast food" (emphasis on the fast part) do your best to steer clear from this location. I arrived at a non peak hour of 7:00AM, with only two customers in the dining room. I not only waited 20 minutes to even be acknowledged by employees, but waited another 15 minutes ,after finally being talked to, to get my food.I get being busy. If this was lunch or dinnertime and the place was packed, I'd understand, but not when there's three people in the drivethru and two in the dining room.

PGH Live Admin

2024-01

…More

Robert K Wasik Sr.

2023-12

Did a take out orders and when I got home found missing 1 burger and fries cold… drove back and after 15 minutes someone FINALLY wanted on me / this has to be one of the worst stores around… I felt bad for the Uber people that were there when I came back and the 9 kids who walked in also… this store SUCKS !!!Parking: No problems parking

Mike Reed

2024-02

Slowest mcdonalds on the planet. Waiting 10-15+ minutes every single morning with zero line. If it wasn't the only place on the way to work to get a coffee then I would never be back.

S B

2023-10

Disappointed with customer service at this location. On multiple visits, theres been an issue and they don't do anything to resolve it. I tried to use a coupon here one time and when I got to the window to scan it, the worker told me that their system wasn't working so she couldn't honor the coupon on the app. I told her the whole reason I came here was to use the deal and she just stared at me, no effort to find some kind of solution. Another time I came here, I was trying to redeem a code for a sundae but was told they didn't have any ice cream. No apology or effort to give me something in place of the ice cream. I would just expect some kind of effort on their end if they can't provide an advertised product/honor a deal!

Jonathan McGoldrick

2024-03

…More

David Wojtaszek

2023-09

Bad experience this visit. Order placed for a double quarter pounder meal at 1:48. Told to pull forward and park in reserved drive thru spot 3. At 2:07 I received my large fries. At 2:11 I received a regular double cheeseburger, not the double quarter pounder I ordered. I didnt bother going back in to correct since I wasn't the only one having problems, and the drive thru line was long. Not happy about the experience.

Josh Toland

2024-02

…More

Eric Rogers

2023-10

The drive through is painfully slow. 10/1/2023 update. I get that it is busy but they are so slow. The drive through was 40 minutes. When you order on the app and pay there is no way to cancel and leave the line. When you don’t pick up your food you eventually get a refund is days. You would think whoever owns this McDonald’s would be working to help. Offer employees bonus pay. Pay raises or something. I assume they are understaffed. Ordered at 1:40 and it is 2:22zI watched about a dozen cars leave the line.Update. 51 minutes and still waiting. Quicker at a sit down restaurant lol.Update. Got my food after 55 minutes. Of course the fries are cold. And I’m missing fries.

Janet Nordin

2023-11

…More

Carrie Gifford

2023-09

Giving a 1 star review because I have to give at least 1 star...took forever to get through the drive thru. When we got our order, the fries were cold and soggy. We got 2 big Mac meals, one big Mac only had one burger patty on it. Needless to say the food was horrible, the service was horrible. Do not recommend going here unless you want to get ripped off on your food! Unacceptable! 🤬🤬

Joseph Pilz

2023-05

Wait times we're very long at 9pm. Waited like 30 mins for food.The buns were dried out.Hire more people or get robots, lol.

Alyssa McCullough

2023-08

Went through the drive thru today. The older lady that was working the first window was a sweet heart. Wish I would have got her name. We got all of our food but when we started to eat our sandwiches the spicy deluxe was a normal chicken sandwich with Big Mac sauce and the tomatoes were nasty and way too soft. Filet o fish was really dry and the buns were burnt. Fry’s we’re dry and hard and had no salt. All the other times we’ve gone there the food was nice and fresh. Maybe the staff today was having a rough day?

Paul Belsterling

2024-04

Stood at counter for over 20 minutes and they never took my order