CatGenie

3.4 (5)

Suite 100, Valley Forge Business Center 705 General Washington Ave, Norristown, PA 19403
(888) 735-3927
catgenie.com

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Pet supply store

Service options

In-store shopping

Reviews

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Sal Inzone

2018-05

This company needs to work on their customer service. BAD SERVICE. My liter box crashed 3 times within a year. These units aren't cheap either. Mind you, when they serviced this I believe last November (I paid for this service), it then in turn broke after 90 days. How convenient. I paid for a service outside the warranty. They offered a new processing unit that I had to argue about. They stated "New" for the inconvenience it has caused. The "New" unit 6 months later broke again. I had to pay again. Melissa wasn't very empathetic. The "New" unit I guess didn't come with the same 1 year warranty. It wasn't so new. SCAM. Watch what you buy! Do your research. I would suggest steering away from these people.

Laura Shirey

2022-05

Decent product, TERRIBLE customer service. It’s painfully obvious they don’t stand behind their products and don’t value customers at all. CS Lead tried to blame me for the issue with a defective product, make excuses, and dance around the problem. His ego was so obnoxiously large I couldn’t stand to be on the phone with him and debate the issue any longer. When I called back after getting more information, I got the same “lead rep” (it’s a small team), and after further discussion he had the gall to lie and say I never asked for a replacement product (despite the fact he admitted knowing the calls are recorded and can be reviewed). Then once I told him “no, I said I would like one, but I didn’t ask for one,” he said “well it’s not getting replaced.” Seems like the customer service enjoys playing games with customers, and this one happened to be roulette.So, I will no longer be a customer of theirs. I am definitely reminded by CatGenie why pets are better than people after this dreadful experience.

Mary Lucas

2022-05

This is an excellent product for my grandkitty, Cobi. I didn't believe he would use it, but I was so wrong. He loves it. If I could afford two of them I would buy them for my two cats. Amazing technology.

David Greenfield

2023-06

My rat

Opening Hours

Monday	9 AM-10 PM
Tuesday	9 AM-10 PM
Wednesday	9 AM-10 PM
Thursday	9 AM-10 PM
Friday	9 AM-10 PM
Saturday	10 AM-7 PM
Sunday	10 AM-7 PM

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