Staples

Jason Sheppard

2024-04

This is the most incompetent group of people working in a print / document center. They're usually good but today, an 11 hour fiasco that we get charged extra for and treated like dirt. We sent our print job (600 single page tax documents) online at 8:30 AM. The online service gives you a default pickup time and if you want it before 12:00 noon, you pay a fee. Got to the store at 3PM, the documents weren't ready. Then they charged an express fee on top of this because "we didn't pick a time" online. We didn't get our documents until 7:30 PM! Paid $200.00 for 600 single black and white prints that should have been $78.00. DO NOT USE THIS STORE. We certainly will not ever again. The incompetence and rudeness that were displayed by these people that don't even understand their own service offerings is ridiculous. Corporate will be getting a letter and we're closing our own corporate delivery accounts due to this experience.

Sue Herb

2024-05

I remember going to Staples as long as I can remember and to this day the quality of service is still impeccable even tho the faces have changed. Good place, good workers, thank you Staples!!!

Athena Villella

2024-01

Hello, how are you? I own two businesses and one nonprofit in the area and I love coming to my local stores because I am in a small area Kensington and it is a low income area that doesn’t have much mostly everything closed down so when I go into my local Staples and try to Bring your business, I expect to be treated properly. However, this particular time I’m very upset with not only did not once Staples member know any information on the business advantage program, and how to use your business advantage account which I have, but all of them kind of turned their heads up to me like is, if I was asking questions that they shouldn’t have to answer. And then I asked for certain items in the store, and they told me that these items were not available in their store, and instead of walking around with me, or helping me, they led me to walk around the store, myself, and find the items That they told me they did not have and of course when I went back up to the front and said oh, I thought you didn’t have these items now I am in the wrong for pointing it out. I will not let anyone make me feel like that because they are not doing their job and do not know what their store holds. I also pulled the Manager with an accent to the side and said to the manager can you please help me with something I am trying to use my business advantage account and of course the manager had no idea what I was talking about, so not only do I feel like the head of your store is not properly trained, but I also feel like they don’t even know what they’re carrying in the store, and could have definitely lost business from me because of their answer in the laziness to not help me find something and then the attitude when I let them know that I did find something that they told me wasn’t. There is unacceptable. So yes, I have been trying to keep the local store float and support but from this point on I will be taking my business which is very good to a different place. I will not be treated like that and then when I go to look for something I’m told it is not available and it is , thank you and have a good day

Annrtte Miller

2024-03

Copy department..using self service. Needed help..yes I did get help ..but the attitude that went with it.not pleasant. Not a smile..like I was bothering them..not a friendly place...

Rosemary Peck

2023-06

I’m so happy that Staples is now accepting Amazon returns! Not just when they are in packages. Also it’s good for them because I usually end up buying something from the store.

mark mark

2023-05

Well if you want to deal with this racist Staples and deal with someone racist go ahead in and ask for Trenton. You can't ask questions about anything you just have to buy it. They don't know any of the pass codes to the computers they claim you just have to pick them up and buy them and you can't ask any questions. Even got loud with me and he went back to the other skinny guy who claimed he was a manager and they all started laughing.

Darlene

2023-11

Very nice store had some Amazon returns great store they do it all lol

A R

2021-05

Staff are very knowledgeable and very kind. I purchased a monitor and some other accessories on 3/29, and I missed the opportunity to take a survey on time, so I'd like to give a big shoutout to Chris and David for helping me getting the best product with a great value. Thank you!

Ian “Red” Graves

2023-05

Debbie was the biggest help! Made my experience very smooth and FAST! In and out , left with tracking number in my hand!

Jared Nicholson

2020-05

We visited this store in search of a small desk for a home office and encountered Joe, a new employee. He first reassured us that he wouldn't hover or get to close (due to Covid 19 guidelines) but was there to help. This was very much appreciated, and he did what he said what he was going to do. Then he proceeded to go above and beyond to help us find exactly what we needed, working with other employees to answer questions he wasn't sure about. I would give this 10 stars if I could.

mark drum

2019-05

The folks here are some of the most helpful, customer oriented people I have ever had the pleasure of dealing with. I get all my office supplies here and recently had some issues with my computer. After 2 days of trying to get the issue resolved I went in and within an hour they had solved my problem,eliminated my stress and sent me out the door with a smile on my face. I can't tell you how happy I am with the outstanding service I recieved!! I highly recommend Staples in New Kensington for any and all of your office needs!!

Marcelle McMIllen

2020-05

The staff at this location were some of the most helpful individuals I have encountered in a store. The store manager explained what to look for in purchasing a desk chair and assisted me throughout the selection. Other staff associates answered questions and helped arrange purchase details. I will definitely return here for any future purchases.

Angie Monzon

2021-05

I needed to return something using UPS and per Amazon's COVID-19 guidelines for returns, I was told not to package my return and was not given any labels, I was given a QR scan code to give to the associate. The lady asked for QR code I handed it to her it came in my email all of sudden she looks at then the package and tells me she can't do my return I have to drive 40-60min to another UPS to have it done!!!! I don't understand that I asked aren't u a UPS store she said ya but we don't take returns, I wanted a manager and she refused to get a manager for me!!!! See if I go back to that store ever again

Sara Dudek

2020-05

I had the most amazing experience with Debra. Being the dumb college student I am I ordered business cars a day before a big meeting for me with potential employers. I called frantic that my cards would be late. Debra made it a rush print. Then when my cards were blurry she called me and we fixed the problem. She was amazing I can not thank her enough.

Grady Gilchrist

2019-05

Brought rare poster into store, after they laminated it it had many air pockets, dirt, grime, and 2 eyelashes. My Girlfriend took it there to be done and after they destroyed it there was zero compensation. All they said was next one for free. Like I would trust these amateurs to do this again!! Avoid this store, next time I'm taking it to local high school tech class to have done. Now lets see how long before I get a check for my destroyed work.

Laurie Johnson

2020-05

I purchased a new power cord for my laptop. The staff was able to assist me in choosing a good option which would save some money. Thank you!

Melissa Centazzo

2020-05

What a great place! From the second I entered to the time I left I was greeted, helped, and happy.Erin and Matt in the Tech were sublime! They saved my life! Thanks guys!

Ashley Marie

2019-05

The customer service here is fantastic!!! The manager is a sweetheart. You will get whatever you need and will be educated in the process. Best Staples around!!!

N Salomon

2022-05

Had everything I needed for the kids school supplies as well as Office materials for my small business. Very helpful staff!

Renee Davis

2021-05

Debbie, the store Manager, and team care deeply. Excellent and superior customer service! The ONLY place to shop.

Louis M. “My Duke” Stefan

2018-05

The copy center isn't the best but the rest of the store is nice.

Coryn Neff

2019-05

Fantastic customer service. So happy to be able to have my home business and office needs met locally.

Daniel Bachman

2023-05

Not much help from employees and employees lack required knowledge. Products very overpriced.

Chayse Bryan

2023-05

The staff are cool just make sure to get your protection plans lol

Charles Casares Jr

2019-05

Bought a few office supplies and staff was friendly and helpful. Great prices

J J

2021-05

Getting better. Prices are reasonable but a little higher than hoped for. Good service and customer help

Rick Tissue

2019-05

Nice quick stop. Good service.UPS drop off and a battery purchase.

Alan Winter

2017-05

Always great help for business needs. Especially the printing, binding and package center.

Lisa W

2020-05

Bart in the printing department was extremely rude and judgey. Talked down to me like I was some child who had no reason to be there

Branda Mae

2019-05

Amazing products as well as variety. Very friendly and helpful staff