New Hope Veterinary Hospital

Rachel Mohl

2023-10

This is my second review of New Hope Veterinary Hospital. Again, I have to say how wonderful they have been for our family. We have a 2 year old Yorkie mix with multiple issues ranging from allergies, anaphylactic to bees and colitis. Every single issue we have had the front desk has been accommodating and kind. They always get us in as quickly as they can. I cannot give enough praise to Dr. Struening, who is extremely knowledgeable and so sweet to our boy Moose. We have come in with mysterious issues and she has always gotten to a successful diagnosis. The vet technicians always greet Moose with a big smile and have been so welcoming to us with every situation. We highly recommend New Hope Veterinary hospital to anyone looking.

Samantha Hinkle

2024-01

New Hope Veterinary Hospital goes above and beyond for their patients. They've taken excellent care of my dog and cat, and saw us immediately when we had an emergency with our new puppy. Even with a major health scare, our new puppy has loved his time so much here that this is the first time we've had a dog wag his tail nonstop as soon as we get out of the car to go inside. They truly care about your pets and are always available to answer questions and see your animal. Would highly recommend!

Antoinette Donaldson

2024-02

If everyone was so helpful and kind. My daughter was very worried about her cat. Leo is a bangle who has had a heart problem since birth. Doctor Emily and staff were extremely concerned and reassuring that everything with Leo was going to be okay. My daughter is more relaxed since our visit, and Leo is more loving.Would I recommend this veterinary hospital, absolutely!

Michelle Cangemi

2023-12

Dr. Gerhard is the best! My dog hates the vet’s office & she makes appointment's so much easier! We drive 30 minutes to get there & even though we have vet’s closer to us, we won’t go to another place. The staff is always so nice! Highly recommend!

MsIndigolilly

2024-02

I certainly should have listened to the poor reviews. Alas, for close proximity and being new to this side of the country I went there.So, I'd been a regular client with them for several months. My fifteen year old cat has arthritis so I took her in every four weeks for a Solensia shot as well as other veterinary needs. On one occasion she had an adverse reaction to the shot.The next morning her breathing was heavy, constricted, and her third eyelid was down.I did not know there was such a thing in cats as a third eyelid. All I knew was my cat suddenly looked like she had no eye and her breathing was alarming. I was panicked.I called the vet only to have the front desk person, Lori, tell me coldly there was nothing they could do for my cat and to take her to an emergency hospital an hour away. I was so focused on getting my cat help I didn't question this was not right. However about a month later I visited New Hope Veterinary in regards to my cat's eye care when I mentioned this in passing to the vet, Dr.Struening. She seemed perplexed that Lori had told me to go elsewhere. Yeah, I bet!This isn't the last with this person Lori at the front desk. The vet, Dr.Struening, had been trying to reach me on a call I put into her about tests being done. When I returned those calls Lori told me that I would have to set up a Zoom call. What? This is simply ridiculous.I let her know I would be speaking to the vet about her purposeful intent yet again to be maliciously unhelpful. Mind you I'd never been anything but friendly to this person up to this point.Minutes later Dr.Struening called me upset that I was mad at her for not calling me. Again, what?!! I knew she had tried at least twice. She informed me that Lori had told her I was fumed at her, Dr.Struening, and that Lori was crying because I took it out on her for the doctor not calling me back on demand. Such a huge lie! I was feeling badly I kept missing the doctor's calls. Wow. Total lie and she knows it. Not at all what the issue was. Alligator tears on Lori's part to cover her own hide and frame me as the villain. Typical narcissistic ploy.I don't understand why some people love to cause upset and instigate problems but she is certainly one of them. She even lied on my cat's records that I snap and that I was very upset with the vet. I did snap, at her and rightfully so. Still, nothing truthfully written about what the real issue was which is her stonewalling clients.I think Dr, Struening is fine but she wrongly defended this person. That's her bad and poor assessment of the what took place.Be aware vet owners, if there is a problem starting with the person who handles the calls forget it. You don't want to be turned away from your regular vet on the whim of a nasty desk person and left in dire circumstances when your pet's life is on the line.Go to another vet center where the staff are helpful.By the way, she isn't the only one there that is rude and counter helpful. There are some friendly people there but the bad apples make it a terrible choice for your veterinary needs. Don't find out the hard way that you will not be able to help your pet through this center when the chips are down. Truly unconscionable that the operators of the clinic allow this to go on and worse still, defend it.

Rachel Coty Mohl

2023-05

We had a big scare with our Yorkie mix Moose getting stung by a bee 🐝. He had a severe reaction and I have been an absolute mess. The staff at the vet was so absolutely wonderful. Dr. G went above and beyond contacting me after hours as well as researching solutions for us for home emergency care. As well as Dr. Cerven reaching out to me during her personal time. Ally at the front desk is always so sweet and willing to help with all my questions. She was the calm when we brought Moose in for his emergency visit. This is our first dog and I can’t recommend them enough! Love them 💕

Jennifer Goldman

2023-12

Outstanding. Dog loved it, even though she was ailing at the time. Brought her back for some spa services. We are both happy with it!!!

David Cahill

2023-06

Horrible experience, brought my dog in as he was lethargic, throwing up, not eating or using the bathroom. He was examined and sent home with probiotics which solved nothing as he wasn't eating. They NEVER did a blood test. I came home following a work trip a few days later and we immediately brought him to Blue Pearl Pet Hospital where he was admitted for 3 days and diagnosed with Addison's disease. The chief vet at Blue Pearl was disgusted when she heard that a blood test was not done. My dog's potassium levels were through the roof and his sodium levels were too low. We're lucky he's still alive. When I called to ask why a blood test was not done I was told it was to save money for their customers. This answer was the absolute worst as a simple blood test could have shown all the answers as to my dog's condition. After getting my dog back from the ICU we now go to Buckingham Animal Hospital and they are fantastic !!!!! On another note I used to board my two dogs there and the last time we boarded them my female dog had lost nearly 15 lbs. She looked awful. No explanation, phone call, nothing. Perhaps they were trying to save me money by not feeding her. Avoid this place. They care more about their pretty building than the welfare of the animals they "care" for.

Jehna Lualhati

2023-05

Seriously helped me and my little shih tzu a ton. Had a serious scare where a tooth root abscess ruptured and i was told that the soonest Blue Pearl Veterinary hospital could take us was a month from then which is insane! New Hope Vet Hospital gave us a complimentary dental consultation the same day i called for help, AND they took my dog in for surgery 2 days after that. Even got a discount for the surgery. ALL of the doctors, nurses, and staff are incredibly friendly and caring. Highly recommend coming here!

Linda R

2022-05

Due to a move, we needed to find a new vet for our dog. After some researching we decided to go with New Hope Veterinary Hospital. The front desk staff, vet assistants and techs could not have been nicer. We saw Dr. Gerhard and she was wonderful with our dog. The office is extremely clean, modern and attractive. The painting of dogs on the lobby wall is amazing! We left feeling very comfortable with our decision to use this practice.

LuAnn Moran

2023-05

Highly recommend.Thank you to NHVH for their kindness and compassion. After calling three other veterinarians in the New Hope area only NHVH was willing to help a stray cat whose hind legs had been injured. Not only did they agree to help immediately, they stayed open giving me time to get the cat to them. If you want your pet treated with compassion and kindness NHVH is the only place to go.

FREDDIE CAIN

2024-04

Very good atmosphere and my dogs vet is very informative and caring.

Stacy Buck

2022-05

Great experience for my cat and dog. Doctors and were extremely friendly, helpful and professional. staffUpdated review: You took great care of my dog. From getting her a same day sick appointment to the time and care the doctor took with her and talked to me about what was happening it was a perfect visit.

Annie Cooper

2023-05

Dr. Marcus and the entire staff at NHVH have been absolutely wonderful in helping us navigate a frightening situation with our 5-year-old black lab, who ate something he shouldn't have. 😟The warmth and efficiency of the front office staff was refreshing, especially when staffing concerns are an issue across industries at this time. Our pup is a new patient to this practice and we were treated with kindness and accommodation as they were able to get our pup seen the same day.Naturally, the medical staff boasts decades of experience and expertise, but they also demonstrated unparalleled compassion and calm in the face of a pretty challenging situation. Best of all, the level of communication throughout our experience was extraordinarily comforting to the humans in our family. We received timely updates each day.The final aspect of our very positive experience is that NHVH was able to perform the required surgery and care for a price that was ONE FIFTH the amount quoted by a nearby large, corporate animal hospital.I recommend contacting the compassionate and professional folks at NHVH to see if they are a good fit for you and the animals in your life.

Erin Barish

2018-05

Several years ago, I moved to the area and was in need of a vet. I had met Dr. John Marcus and his wife, Angela at an animal charity event. I have used New Hope Animal Hospital ever since for my dog. They were awesome for everything from an emergency procedure to teeth cleaning! Having a small dog, I was concerned about anesthesia...needless to say, years later I have used Angela's web-based dog adoption site "Get Your Pet" for my latest adoption. Dr. Marcus is now vetting my new dog (who is also small) for neutering, etc. I am so happy to have a knowledgeable veterinarian examining and neutering my new dog, especially since I had control of who he went to for the procedure. I feel I have the best care available! The staff is wonderful. Dr. Marcus takes his time and answers all questions. He thoroughly examined my adoptive dog and cleared him of any worrisome issues. I feel blessed to know Dr. John and Angela - they have changed my life and the life of my current dog by assisting in the adoption of our newest addition who is bringing us all such joy! And I have peace of mind knowing he is getting the best veterinary care available!

David Mohr

2023-05

I have used this place for my dog(s) for over 30 years. If including my childhood pets, over 40 years. Always thought very highly of them and especially Dr. Marcus. He is the best Vet. I even knew the original owner Dr. Langtow who I believe retired about 20 years ago. He was every bit a great vet ! Place really has a home town feel. However in the last few years things have changed dramatically since Dr. Marcus sold the business to a big company (corporate) and it is not privately held anymore.Prices have skyrocketed. I was told corporate has made adjustments to all the prices and do so on a constant basis. Vet costs are almost double than at other local Vets, and the boarding has gone through the roof. $58 a night for my dog.. I could get a hotel room for that price. And that’s just boarding with no extras…Everything else is ala carte. Even extra play time.So after his last boarding visit, they said he had an accident (he never has accidents) and they had to wash his pillow. Instead of taking the cover off the pillow and cleaning it, it looks like they just hosed the entire pillow down and left it outside. It weighed like 75lbs from being soaked. Guess they couldn’t take the extra time to remove the washable cover. Or maybe I would have to be charged for that.Coming from a 40 plus year resident and customer of this establishment, I am sad to say that I HIGHLY recommend you not using them anymore. Totally not the same business it used to be.Pure corporate greed

K8 fish

2023-05

I'm not sure that you could have made the experience better. This was a difficult experience. Dr. Gerhard and the staff were kind, compassionate and honest. She gave us all the information we needed to give Hopper the best care post-surgery. We wait on the pathology results and hope for the best. Thank you.

Robin Nissenfeld

2022-05

My dog is a 140 lb Newfoundland. This practice is not intimidated by his size and always handles him with love and professionalism. they listen to my concerns and have always been responsive, treating my pets with the best care.

greta villere

2018-05

New Hope Veterinary Hospital is an excellent practice made up of highly educated doctors and a caring, well trained staff.They have seen our golden retrievers through routine visits, surgery and were available to us when an elder dog died a few Christmases ago. They showed us courtesies and compassion at a difficult time.I highly recommend them.

Kevin Cole

2022-05

The team did a great job and very satisfied. From the tech coming to the parking lot to get my pet, to the Vet calling me and taking all the time I needed to review the visit and ask questions. Lastly the ease of payment over the phone. Additionally the follow up communication was excellent by the Vet to review completed blood work. Overall a great and professional experience!!

Jason Coffman

2021-05

I previously posted a critical review for this practice after an interaction that was less than positive. I received an immediate follow-up call with an apology and an explanation how they would change their procedures to make sure a similar incident does not occur in the future. This was very much appreciated and restored my faith in the practice. I'm glad to be able to take my pet for care to a place a can trust more fully.

Dolores Reich

2017-05

I have been going to New Hope for 40 yrs plusAll the staff are so helpful, and are so kind.They always have a smile on their faces,and are always go beyond to help you.No matter what the reason is, situation is, they go out of their way. The Doctors are very caring. Dr Marcus, is very caring, and has helped me with my dogs no matter what it is.When you ask for them to call you, they do.Dr. Marcus and his staff really cares,

devon berry

2018-05

We took our dog there for an emergency the evening before a major holiday. Our dog was choking and could not breathe easily, needless to say either could me and my wife. We called them and got her there and a staff member was at the door waiting for us. They worked her back and within minutes our dog was fine again. The docs and staff were unbelieveably kind, very informative and highly skilled. As a doctor myself, I have to admit it was a truly amazing experience. The office is clean, neat and modern. Great vet!

Beth Olanoff

2022-05

I am very pleased with our recent visit to New Hope Vet Hospital. I got an appt quickly for an injury to our cat. The tech and the vet handled her with care and sensitivity, took their time with us and answered all of our questions.

Howard Savin

2018-05

NH Veterinary Hospital is staffed by a first rate team of caring doctors and aides. Access to care is excellent, whether for routine visits or emergencies. Our pet also has no hesitation walking in for his visits to such a warm and friendly environment.

Kerian Bray

2021-05

I have been using the team at New Hope Veterinary Hospital for many years. I even moved away, and I still drive 45 minutes to have appointments. They LISTEN (very important to me), answer questions and give me all the options. They havent down played and have been very accommodating of my requests (spreading out injections and treatments, titering....). Happy to see both Dr Marcus and Dr Struening. The Nurses are caring and gental. The Front End team are efficiant and knowlagable.

Stacy D

2020-05

I never went to this vet practice until last week. Unfortunately , my cat was diagnosed with tumors on both of her kidneys and there was nothing that could be done. The vet gave me prednisone to give us a few days to say goodbye. They offer in home euthanasia . My cat died before I could use that service, but all at the practice were kind, compassionate and never once made me feel bad for bursting into tears - they hugged ! I would recommend simply because that is the worst case scenario for a pet and I walked away grateful that I went to them. I can only imagine how good they are for routine visits.

Rosie Meadow

2020-05

I am a 27 year client of New Hope Veterinary Hospital, my pets are ALWAYS well taken care of. Dr. Marcus is fabulous as is his very competent staff. Thank you for always giving my pets the best care.

Colleen Brink

2018-05

Dr. Marcus and team were amazing when our dog was terminally ill. He gave it to us straight with compassion and excellent care. Follow up was amazing. We continue to use NHVH for our new pet needs.

Akiyo Doi-Eagen

2020-05

Dr. Marcus took time to discuss our dog’s condition and treatment option. We never felt being rushed.He took time!!!Front desk stuff were very friendly and polite also.Very happy that we found NHVH.