Rite Aid

Sara Moshiri

2024-03

The worst pharmacy in the area. They are closed every other day, take a long lunch break (all of them apparently together so it’s closed during that time), never have your prescription ready on time and constantly send you away to come back again. The staff is the most passive aggressive and The least helpful. How long does it take to take a prescription and put it in a bag? Why do I have to come back for a simple prescription three times?

Torrii Feilds

2024-02

It is so wonderful that Rite Aid can afford to pay a social media specific specialist to answer our reviews.But maybe the money would be better spent on improved customer service.First let me say the store workers are wonderful.However the backorder on stocks is not. This has been a difficulty for Rite Aid in Mountain top for a few years. You would have thought they would do something about it, no.I had to switch to use CVS in another town to assure delivery of one specific medication, and now it looks like I may have to do it again for another medication. It's a shame because it is nice having a large pharmacy in the area.And now I am sitting in the drive through at the Rite Aid in Willes Barre for the past35 minutes and there are only 3 cars. One in front which hasnt moved in the past half hour, one behind. Sadly no one comes to the window. Givinge plenty of time to write this review. Sorry if my english isn't perfect. I'm not a writer.

FHL

2024-04

Rite Aid in Mountain Top is great. Store location is super. Always nice and helpful employees. Store is clean and has a good variety of products.

Cindi Powell

2024-02

I 💗 Rite Aid. Shop there in our small town all the time...got the shorts, bag, t-shirts and a hat. Lol. Good selection of brand and natural, unusual and expected items, kitchen, food, beauty, and good staff to help out....and that's for every Rite Aid I have ever been to.

Jacob Cameron

2024-01

This place sucks besides never having my prescription in stock. They still close for lunch. My 70 year old mother is waiting in line for her prescriptions, at 1:30 they close the window. Tell her to come back in a half hour. Who does that? Not a company that wants to stay in business.

Jawnos Rice

2023-08

Many people pass by this store every day and they don’t take the time to stop by probably because of their busy schedules.I recommend checking out the store every week at least once and they will find out how much they need to get every day items from RiteAide to improve their lives and their health by taking advantage of the knowledge and experience of the customer service they provide.We are very fortunate to have a great local store in our town and we miss opportunity every day we do not take advantage of our local store.

James Muller

2023-06

By far the worst pharmacy i ever went to. I had to drive from out of town because my local pharmacy was out of my perscription. The pharmacist Megan did a transfer request. When i got there i asked for Megan because she was the one i spoke to. The cashier told me to get out of line just to speak to Megan. Megan came over only to tell me, "You have to wait in line like everyone else." I couldn't believe what i just heard. I didn't pull myself out of line, the cashier did. So i had to get to the end of the line and wait another 10 mins. I will never go to this pharmacy again. What Megan said to me took 2 seconds and was not worth stepping out of line. She could have just told me that while i was standing there, or better yet smiled and said we got your perscription. Megan was miserable. I go to another Rite Aid and I don't get treated that way. Every time i speak to the pharmacist, they come right over. They don't make me walk out of line only for the pharmacist to be rude to me. Megan was unfriendly and unprofessional. Idk how they let people like that work there.

Ladybugnae26

2023-05

I prefer this pharmacy over most in the area. Pharmacists are always friendly and helpful. Kaitlyn has checked me out a few times, she is ALWAYS so sweet, kind, patient and helpful. The other older woman that works at the register is always very rude and speaks to you as if you're an incompetent degenerate and I've heard her speak this way to others. I would give this store 1 star if it was for this grinch but the overall store doesn't deserve to get 1 star because of one rotten egg!

andy d

2024-03

Not bad. The one lady there is rude to me. I have no clue why. Everyone else is nice.

kim fritzges

2023-05

Dr called in perscription at 1000 in the morning for my husband as he had covid. I went at 200 to pick it up. Was told it was not ready and may not be ready until the next day. I use a small, local family pharmacy, however the government is only giving the covid meds to large chain pharmacies for selling to the public. Inexcusable service from the Rite Aid and the distributing of the covid medications.

Ashleigh Michaud

2023-05

Horrible customer service. The pharmacist that is working today is a female and she has horrible customer. I take a medication that I can’t skip a day on and was supposed to have it filled no later than today. She said it’s too early but could not explain how it was too early than switched her excuse to something else. Thank goodness the doctor was very helpful and is calling it in elsewhere on a weekend.

Rebecca Shuman

2023-05

Terrible! My daughter had a Covid test appt. They couldn’t find her confirmation. Said she made the appt to early. She said I made it an hour ago. Well our computers are backed up and it can take three hours to come thru!! What happened to she made it to early!!! They couldn’t take her ID thru the window in case she had Covid. Couldn’t touch it!!! I have a question. How are you supposed to return the Covid test back thru the window!!! Don’t they wear rubber gloves?? Said they would call her in about three hours. My daughter made an appt in Hazleton in the Mountain Top Rite Aid parking lot. We went from Mtn Top to Hazleton. Pulled to the window. Gave them the ID thru the window Got the test, took it, put it back thru the window and left. What the heck is going on in Mountain Top?? Also I might mention that I asked to buy some Dayquill. She said ok. She came back and said is this a refill!!! 😱 I’m not aware of a prescription Dayquill. We were there a good twenty minutes and accomplished nothing. And the pharmacist was telling her what to say to us!!! I called and he said it’s personal preference if they want to handle ID cards and credit cards!!! I’m staying far far away from this place forevermore!!!!

Gary P.

2022-05

Best pharmacy we've ever used. The staff is amazing, the pharmacists know their stuff and everyone behind the counter is a huge help!We actually look forward to seeing them because they always brighten our day.

Derick Mcdreamy

2023-05

Asked them to refill prescription and they forgot to do it. My elderly grandfather is without medication and they don’t answer their phone. Then I call today they laugh at it. Unprofessional pharmacy and staff. After 11 years with them it’s time to switch. They don’t value customers especially elderly.

Kat

2024-03

Very unprofessional pharmacy staff.

Anthony J. Kadysewski, III

2023-05

Best store in the Rite Aid fleet for both prescriptions and merchandise, and we shop 3 regional Rite Aid, and others across 3 states as we travel.

Suzanne Modrovsky

2024-02

Store associates are very helpful and kind

NEPA Conservative

2023-05

This place is a complete rip-off. Some items they sell in the store for $5 above what they sell it for online and they won't price matching.

enduroracer199

2023-10

The pharmacy has the worst customer service

Village Brockton

2023-05

Worst pharmacy experience ever. Are these people volunteers? Even Wal-Mart trains their staff.

Allison Stewart

2023-08

If they weren't here what would we do?Not amazing, but glad to have them here.

Tommy Elliott

2023-05

Buyer be ware. There are 3 other pharmacys within a 1/2 mile of this store.

Cindy Mahaney

2018-05

Some concussion with insurance for flu shot. Trying to be helpful.

John Byrne

2023-05

Great store. Good hours and helpful staff.

Lana Baxter

2023-05

Will not be using this pharmacy again.

William Lobger

2018-05

Exellent ,knowedgable and friendly staff that go out of their way to help

M Gio

2022-05

Not the friendliest