PetSmart

Sandy Mccluskey

2024-04

Great dinners for take out .We order and always pick up .They have your order ready quickly. Love the General Tso chicken and the sweet-and-sour chicken dinners

John Betz

2024-04

The staff is helpfull in finding items. There inventory is good. I wish they would have honored the sale price posted on the internet for an item I did a search for. I was told the price must have been for on-line orders only, even though the post indicated which of there stores had the item and how many were in stock at each location.

Milan Revilak

2024-04

The Petsmart store in Monroeville, PA was an amazing experience for my family. The manager, Danielle, and her staff went above and beyond to assist my young children when they lost all their fish due to ick disease that could not be contained. Although the trip was the opposite direction of us, it was definitely worth it and I would continue to come back.The outstanding customer service started with the warm, enthusiastic greeting from the staff as soon as we walked in. Not only was it organized, but the sheer variety of pet supplies was impressive. The staff mentioned above was more than just knowledgeable and helpful. They showed that the entire staff, as a whole, truly cares about not only the customers but their pets as well. They made sure that as a family, we were benefiting from everything we need to ensure the long life of whatever pet we have or were interested in. I honestly recommend shopping here for anything you need. And if there is anybody on the corporate level that cares about their employees, I believe that these people deserve to be recognized for their dedication to provide the exceptional service with more than just a pat on the back.

Nathan Bell

2024-05

I needed an aquarium of a specific size to replace one at home that was leaking. They were closing in half an hour, none were on the slot, but multiple employees worked together to find me the single one stored in the back and bring it to me quickly.

C W

2023-05

Staff always friendly. It cost me more than quoted today which at first I was irritated at, but I know my dog is a squirming little puppy, so I get... but when I saw how cute she looks...it was all worth it. I told Suzy exactly what I wanted and she did an amazing job!!

Curt Harshbarger

2024-03

Staff was incredibly helpful and had what I needed. Price is always my factor in reviews and the prices were a bit high. But aside from that a good place

Lee Karr

2024-01

For the young woman with the ponytail on the cash register this morning(1/6/24): being extremely slow and then rude is a failure on every level possible for a cashier. Of course, being efficient and polite is a rare thing to come across these days.

Robert Tuite

2024-03

I had my Chloe groomed by Dom. He was so kind. He did a wonderful job on Chloe. The shop was very clean.

Nick Ross

2024-02

The lady at the checkout was exceptionally nice. Regrettably, I don't know her name, but she displayed genuine kindness.

Denija DuCasse

2024-04

We visited PetSmart and had the best time 🤗!! We got to see some animals and also get some food for our dog 🐕! Check out our video on YouTubehttps://youtu.be/cx-f4nrSlSw?si=CyNBbLqSWii4yzXi

debbiegp Sue

2024-02

My Dogs feelings were hurt when grooming staff weighed him then bumped up his grooming price since he gained weight. Poor Sammy is quite offended but is more upset over his new diet. I have agreed to diet with Him.

S. Perryman

2022-05

The grooming salon here is great! Suzy has been taking the best care of Thor for almost 2 years now. She does absolutely the best job with him and I would highly recommend her! When I pick him up I am always happy with how things turned out.

Robert G

2023-11

I was out of town on business and ordered a product that was put on sale online. I purchased the product for pick up. The email I received told me my order number and the location to pick it up. The email also contained a section that looked like an advertisement for curbside pickup. I was not aware me ordering the product online and ordering for curbside pick-up was the same thing. With other retailers, you can choose curbside or walk in and they are clear on the timeframe. My order was cancelled after 5 days. I called the store and explained to store manager the mix-up and why I wasn't able to get the product. I apologized. The manager told me I could still buy the product I ordered that they still had, but I have to pay full price. Poor customer service. You have the product in hand, I called on the day you cancelled it and now I have to pay full price. You want to keep customers? This is not how you do it.

Cassie Lusty

2023-09

Went out of my way here (1 hr drive) for a pickup order because they were the only store that had what I was looking for. When I went the first time, I took my car because I was already out and completely misjudged whether it would fit or not. The guy brought it out, and I quickly realized my error. He was obviously VERY annoyed with me, and when I apologized and told him I would come back with my SUV, he just rolled his eyes and walked away. Did not say a word to me. Went home and got the SUV and my husband. Came back to pick it up, went inside, and explained to a young woman what we needed. (SHE was very sweet and helpful.) She had a hard time locating our item at first and the older woman on register 1 looked at us and very rudely said "you're the one who came earlier with the car". She pointed it out to the girl, and we left the store. The young girl helped us load, talked to us politely, and was very friendly. A++ for her (I wish I would've caught her name), F, for the other two we dealt with.

Jeff Jones

2024-05

Sunday 4/28/24. Friendly service at the register!

Kit Douglas

2023-11

We board our Shiba Inu here and he has horrible anxiety. They do a great job with him. He can't play with other dogs so they give him lots of one on one playtime and even bring him out to the checkin counter so he can meet different people and dogs. He always seems happy and healthy when we pick him up after boarding.Knocking one star because we scheduled our boarding on the corporate phone line but the store didn't get our reservation. Seems like that's more of a corporate issue than the store's mistake.

Ken Bee

2024-02

The store staff are okay but terrible terrible grooming service with some rude staffUnfortunately I stop being their customer because the management didn’t address the issues properly.

Lisa B

2023-05

love Suzy and Kayla in the grooming dept! So gentle. staff are nice!! If you have a fur baby that is scared or just a gentle animal these gals are amazing!♡♡

Amanda Ciranni Fisher

2022-05

Abigail was a fantastic groomer. I am super pleased with the work done—especially for shedding and my dog’s nails. I will certainly book with her again!

Adam Stouffer

2024-01

Always out of stock for whatever I'm trying to buy. East Liberty store is always stocked but I'm not driving all the way down there.

SoulSeed Remedies

2023-08

I had the worst experience with the staff of Petsmart today. Alissa told me to be there by 8:15 and I walked in right at 8:15 and she cancelled me. She did not have the decency to even tell me to my face. The worst customer service ever. I've been taking my dogs here for a while and I will no longer. I will not tolerate lies, poor customer service and disrespect.

Bri Casaus

2023-05

If possible, I would provide 0 stars. I made a grooming appointment for my dog. She has been groomed at the East Liberty PetSmart as well as other PetSmart stores in another state prior to when I moved to Pittsburgh. I made the appointment at this store because I needed her groomed by this weekend, and the East Liberty location didn't have any available appointments. In the appointment description, I wrote that my dog takes two types of anxiety medication every day but may still act nervous in her appointment. I include the same note every time I make an appointment. Less than 24 hours before her appointment, I was informed that the store refuses to groom dogs on anxiety medication. I called to clarify that the medication is routine and was not for grooming specifically, but the salon manager informed me that they aren't comfortable grooming dogs on anxiety medication regardless of it is a routine medication. The salon manager flippantly told me to just stop her medication for the day for the appointment. I informed her that for the health of my dog the medication she's on can't be abruptly stopped for the grooming appointment, but that clearly didn't make a difference. I've always made a point to ask her previous groomers how she did with her appointment, and she has never received any complaints or had any prior problems being groomed. She has been on anxiety medication for every appointment.If this is a store policy, it needs to be clearly stated on the website when making an appointment. Less than 24 hours notice leaves me with no options to get her groomed by this weekend. I am highly displeased with this store's discriminatory policy, the very last minute notice, and the attitude of the salon manager.I spoke to the national Customer Care line and was informed that stores should only turn away pets if they are on 1 anxiety medication in particular. She is not on that specific medication. The representative I spoke to also asked if I was given the opportunity to speak to the store manager. When I asked the salon manager if I could speak to anyone else, she said no because she was the salon manager. It's clear she didn't want me to speak with the store manager or provide the grooming service. She was very unprofessional, and I would not trust this location with my pet with her as the salon manager.

C Lucci

2024-01

Purchase live fish. The fish tanks are always very clean here and the staff is very helpful and knowledgeable

Victoria Shields

2020-05

This pet smart is clean. Well stocked and nice to go in. They always have adoptable pets in the back right side. Shelter pets worth a rescue. I have a cat I got from them he is older now grew up with my kids.

Mr.Sergio Robledo

2023-08

Great place. Wife ordered online 2 small bags of dog food.I went to pick up, came home and brought in 2 XXL bags of dog food. I didn't know, I just picked up the order.Nice gift from Petsmart!! Doggies loved it. Thank you Petsmart!😀 😃 🙂

Jocephyne Davis

2023-05

Staff was amazing! The employee who helped me check on my hamster last night was fantastic! She was super knowledgeable and spent a good amount of time helping me to choose the right supplies, really went above and beyond!

Pat Berkley

2023-10

Disappointed. Looking for strong jaws dog toys that can have treats. Very limited in toys overall. A whole side was toys like rope, stuffed animals or other stuffed figures. Other than Kongs nothing for adding treats. And your orives are always higher than petco but I was willing to spend it. Unfortunately, you did not have anything similar to what I was looking for. I also got batteries for my shock collar. Used to always buy at petco but they no longer sell the collars or batteries bc they're a pet Friendly business. So if pets mart ever stops carrying the batteries. I will no longer have any reason to shop there. TOTALLY unhappy regarding toy choices.

CHRISTINA “BEANA” RODRIGUEZ

2024-04

Found great deals! Actually great deals lol

Bartley Troyan

2024-03

Asked for help and was directly told where the item I was looking for with a smile.

Gordon Isherwood

2019-05

Nice friendly staff. Lots of products. Obviously they are pet friendly. We went out to see Santa and it was very efficient and fun. I think Jetson enjoyed it.