Tack Room, Inc.

Joe Cool1231

2023-12

I have not purchased from your online store yet. I’ll probably be purchasing a pair of boots tomorrow but the boots say Final sale, No refund, No exchange. So what happens if I receive a damaged product or the wrong product? I really want these boots. Have been looking for them everywhere, but I don’t want to be scammed out of my money either. I’m in Houston so I can’t just come the store and complain.

Michael Stuck

2024-03

Always top notch service. Great products. Love this place. Would love later weekday hrs.

Melissa Jones

2024-02

Great customer service and the sale room upstairs had some fantastic deals!

Harriet Amelia Wessel

2023-11

Placed an online order and customer service was second to none, truly excellent and I would definitely order again from this store.

J B

2023-05

Every time I come here I’m always greeted with a smile. The staff is helpful and truly do have the best customer service of any store I’ve ever been in. Everyone has a bit of knowledge to pass onto you. I truly can’t even think about going to another tack shop. If you hesitated to come here I’d call you crazy.

Mark Lay

2023-05

I noticed their highway billboard and headed over to check selection. Bought a few pairs of nice jeans. I needed to ship some purchases to my home out West and asked the cashier if she knew where I could get that done? A minute later the owner came out, boxed up my purchases from another vendor and shipped them to UT for me at his cost. Above and Beyond! Will come back!

Basilia Moyle

2023-08

Highly recommend them for weddings very kind and courteous. They helped us with everything we needed. I give them a 5 star review.

Charlie Reader

2022-05

Bought my first pair of Ariat boots from the Tack Room in December. The staff was helpful and fun to do business with. A few weeks after, the boots started making a squeaking sound. Took the boots back with less than high expectations. Upon explaining my problem I was trying on a replacement pair. Absolutely loved the whole experience and will definitely return. Thank you to all the employees.

Paula Stahl

2023-05

Staff has always been helpful and courteous when I have visited. Just today, they exchanged a pair of stirups that I bought last week (for a different kind) with no issues. I will definitely continue to return!

Matt Garcia

2021-05

Excellent customer service and communication. I received my jacket three days after ordering it. Great prices, great experience, great tack shop for equestrian needs. Will use more in the future. Highly recommend.

Jennikah Zeiset

2023-07

Great place, high quality! Still have and wear my pair Ariat boots I bought 2 years ago

Lorien Gondolphin

2022-05

This has been the worst experience by far that I have ever had with a company. After one week of not seeing any status change to my order, I sent an email to request an update. One would think that a reply email would be sent directly to you and not posted under your account at their website! Only after placing a call to the company did I learn of this reply. Of course, both items I ordered were not in stock. I revised the order. The order was said to have shipped on August 23rd. It is now the 26th and when I looked up the tracking number, it says that only the label has been created and to check back for further updates. Seriously! I'm only one state away....perhaps I should have driven to PA to get my order. Never again will I do business here.Response to business owner's response (8/28/2021):I most certainly did do business with you. I purchased BoT bell boots from you. Apparently you simply did a search for the name mentioned above which is simply the name on my gmail account and not the account under which I placed the order).

Rudi Erb

2018-05

I've been a Tack Room shopper for years. Quality English & Western clothing, boots, horse gear & supplies. Nice selection, latest styles for show, schooling & around town. I love exploring for great deals in the sale room, too! If they don't have it in the store, they will order for you, and they have an online store if you can't make the trip. Have had great customer service experiences shopping both in store & online.

IdaMay Hornberger

2023-05

Customer service was awful especially after leaving a review I received a very nasty harassing style voicemail! Incredible they are still having repeat customers considering the person who was with me did in fact purchase several pairs of boots and attire! I’ll keep my business elsewhere where customers aren’t harassed for leaving a review!

btananbaum

2022-05

Very disappointed in the service. I am in b/w sizes with almost all of my riding clothes as I am not blessed with an amazing riding figure only being 5'2 with a square build. Most riding show coats have to be tried on and altered for me. Over the past several years I have tried buying show coats from this store because they had seemed to have had what I needed and showed up in google searches, but I had returned several coats over the years because they did not fit. I have NEVER returned an item without tags or damaged in anyway. I have NEVER taken longer then a few days to send a return. If you have an ON line presence you should always accept returns. I was recently trying to purchase a shadbelley. 3 days after I placed my order I asked for a status to be told they would not send me the item as I had returned many items in the past. I find this truly bad service. They obviously pay money on google for key words searches as this store shows up ALL THE TIME when I am searching for a coat and size. If they do not want to be an online store then do not be one, but if you are an online store then they should accept returns. I buy many items from the stores like saks, bloomingdales and nordstroms. I also return many items. I have NEVER been told I can't buy an item as I return to much. I will never buy another item from this store. I would think twice before buying anything online from them. I am also a business owner that has an online presence in the service industry so I know first hand how important customer service is and I would never treat a customer this way.

Alexis Leonard

2018-05

I never write a google review but I was compelled to write one today after I made an order for a two item matching set (sold individually). When the team at Tack Room, Inc, discovered that I had missed the mark on the matching set, they didn't just ship it.. they called me to verify, and ended up modifying the order to fix MY mistake, and were exceedingly nice about it. This is the kind of service you become a loyal customer for.

Sheryce Jones

2018-05

I got my 2 pairs of jeans from you guys today. They fit perfect and I just wanted to thank you for all your help. I'm always so nervous buyingclothes online especially jeans because they all fit so different and they cost so much. But, I had a great experience ordering fromyou. Thanks!

Bob Frew

2020-05

Ordered a pair of boots for my wife for Christmas, paid for 3 day shipping. 16 days later called about the order status, got a message that could only be a joke from there shipping department, telling me it went out regular mail and that is just the way it is. The guy said if "that doesn't work I guess you can call me back but, left no number". Sent the boots back for a refund, had to contact them to remind them that they had received the boots and I still had no refund. They said they were busy and would get to it in 3-5 business days. Once they refunded it they kept the amount I paid for 3 day shipping...which is fair because I didn't really get 3 day shipping in the first place. Maybe the just like boots and shipping fees and not customers.

B L

2022-05

I just received my order by USPS. Thank you very much Tack Room, Inc.! My order was quickly processed and delivered. I would definitely order from Tack Room, Inc. again. :)

Catherine Boisvert

2018-05

Visited this tack shop a few times & travelling all the way from Canada in order to do so. Lot of good brands & new collections. Staff is always willing to help out & order if the sizing or colors do not fit. A must go for every horse person!

Laurel Sykes

2016-05

I placed an order for a helmet in December, provided payment, received a confirmation email, etc. A very easy, standard online-ordering process. I waited almost a month before following up with the company as to why the order had not shipped yet. The woman I called was friendly, and apologized for not telling me that the item I ordered had been placed on backorder. She said she would call the supply company and call me back in the next several minutes. I never received a call. Two months later, I received an email stating that they never received my helmet, and they were cancelling my order. It has been a frustrating experience and I feel the company could have done a better job informing me on the status of my order.

Lily Huffman

2021-05

Satisfied with my purchase, got to try on my jeans before I bought them too. I surprisingly didn't have to buy longs either 🙂. They are alittle pricey but good quality and friendly people!

Roberta Pickering

2018-05

We love this store!!! We find everything we need at the Tack Room! I shop online using their website or I can use the app on my iphone to get awesome prices on riding clothes for my daughter. I also pop in to buy the latest and best riding gear at their store in Mifflinburg. The service is also wonderful. The staff is very knowledgeable about their products and work hard to find the right clothes at the right prices for their customers! Stop in and shop at the Tack Shop! They have everything you need for your riding lessons, shows, and clinics! We have been customers at this store since 2008, and I wouldn't go anywhere else! Their clothing is great quality and our daughter looks great her competitions, clinics, and lessons! The Tack Room, Inc is a four star store for all of your riding needs.Roberta A. Rice-PickeringTack Shop Customer since 2008

Amanda Crum

2016-05

Ordered Ariat boots in a US size 7.5. Received a size 8.5 a few days later - needless to say they are way too big. Emailed to request a return shipping label since they specifically state they pay return shipping on 'sized items.' First I was told I should recheck the size to make sure I didn't look at UK sizing - slightly ridiculous, but whatever. So I emailed back and confirmed that they are an 8.5. Jessica sent me an email back and said I would receive a shipping label 11/13 by end of day. Never received. Emailed again 11/15, no response. Finally called them this afternoon 11/16. Spoke with a nice lady named Linette who said she would look into it. Asked me to text her pictures of the tags on the boots I received. Sent a picture of the size printed on inside of boot as well as manufacturer tag on outside of the box. Got a phone call back about fifteen minutes later from Eva berating me. Accusing me of returning boots I bought elsewhere. Told me she shipped the boots herself - and that the UPC number of the boots I received isn't the same as what she 'scanned' prior to shipping. She seriously yelled at me for five minutes until I just hung up. I have no idea what her problem is, but to attack a customer and yell at them because YOU sent the wrong size is absolutely ridiculous. I do almost all of my shopping online and I have never had such horrible customer service. Do not walk, but RUN away from this place! Now I have to deal with disputing through PayPal and my credit card to get my money back. All because she sent the wrong size. And then yelled at me for it? Maybe she shouldn't offer online sales if their business practices are so poor!

M E Pavitt

2022-05

Outstanding Service.Reasonable prices on Cinch Western shirts, and outstanding service. Ordered a shirt midday Friday, and it was delivered Saturday.Excellent!

Rachel Slotterback

2020-05

Awesome tack store! Super helpful and welcoming. I’ve been going here since I started riding (2 years ago). Very helpful and understanding to new equestrians. Extremely educated staff with horses.

Kay Daley

2018-05

Visited the store last week. Outrageously large selection of high quality, high end merchandise. The two sales people went out of their way to find the items that I needed since I am hard to fit size wize and I am very particular. I was VERY pleased with the service, the selection, and the price points.

Rachel Gast

2017-05

Horse Enthusiasts BEWARE! Eva and her staff greet me at the door every time I enter! They help me find whatever I need and the Tack Room Inc. has it in 20 colors (oh the choices)! This place (seriously) is addictive! If they don’t have it exactly the way I want it, they find it & call me when its in! Make sure you don’t ever plan a “quick” trip to this store because if you’re like me its impossible to leave without exploring all of the new arrivals! There’s always something new and shiny to distract you! Love this place! My MIL always gets me a gift card here for Christmas, I can’t wait to see that hot pink card show up in my stocking this December!

Alyssa Eckert

2021-05

AMAZING service they helped with everything and went above and beyond to please us. Very pick and they just kept pulling out boots. So many sizes and styles would recommend to anyone looking for boots!

Brenda Parker

2015-05

I received gifts of "Fifty Shades Of Hay" night shirts and just loved them. When I asked her where she purchased them she told me Tack Room in PA. I was so pleased that I to ordered a few for gifts for my friends. Was very pleased with the order process since I live in Fl. Thanks Tack Room!!!!