CVS

Michele Nardozzi

2024-01

I drive a half hour to this location because they stock a med not everyone has and get this drug filled there every month. Waited for 45 minutes for a man posing as a pharmacist to say he wouldn't be filling the life sustaining med for my dog. Not sure why he couldn't tell me that when I first handed him the prescription, also not sure why he wouldn't fill it. When I asked to leave the script for the following day when the pharmacist I usually see working there comes in, he told me I couldn't because they would lose it. Wasted almost 2 hours of my life, gas, and now without the med my dog needs because of this crackerjack box "pharmacist" employed at this location. Had I not sat there without cause I could have gotten it filled elsewhere.

Jennifer Good

2024-03

I used to love this pharmacy. I got my scripts here in 2021 and 2022 and never had an issue. It's a small store and the hours aren't like other cvs stores but that's bc they don't have the same volume of business as some of the other locations. Anyways, I moved back to the Mechanicsburg area in Nov 2023 and went back to this cvs again for my scripts. Well, I will not be getting anything there after my experience on Jan 27th 2024. Whoever their newer young woman pharmacist is was extremely offensive on the phone. I called on a Saturday morning to ask them to get my script ready bc my Dr had sent it 4 days earlier but it couldn't be filled until the 27th. (Controlled substance) So I ask for them to get it ready and say I'm out of the medication bc at that point it was 30 days since it had been filled. She puts me on hold. Then she comes back on the phone asking me why I'm out of the medication bc by looking back at my record I had it filled 25 days apart in December and there's no way I should be out of this medicine, in fact I should have two weeks worth left. She said it looks like I was switching back and forth between giant and cvs and there's no way I should be out of the medication. She asked me if I was taking more than prescribed, etc. It was extremely rude and unprofessional of her. She said that she needed to put a note in the computer as to why I was out of the medicine!! I've never heard of such a thing in my life. The last time it was filled was 30 days prior to Jan 27th so there's no need for her to ask me why I was out or even look back into my records. I then had to explain to her that I moved in December and had lost alot of my medications. Not that it was any of her business! My doctor knew about the situation and that's the only person that needs to know. If the doctor sends the prescription and it gets approved by my insurance why does the pharmacist have to then ask me all these other questions. They don't. I didn't have to tell her anything and it was extremely out of line for her to even go into my private life and then accuse me of switching back and forth between pharmacies to try to get my medicine filled early. It was 30 days that day since I had previously filled it. I previously filled it at Giant because that's where they had it in stock. This medication has been on a nationwide shortage for over a year now. So I asked my doctor to send the prescription to whoever has it in stock at the time. She was so rude implying that I was taking too much medication and asking me all kinds of questions and then telling me that I switch back and forth between pharmacies. No actually I got it filled at CVS most of the time and then I went to Giant for the previous month and that was it. I don't know why these young kids out of college think they can play doctor with these medications but I will never get my medicine filled at that CVS again. It is just that pharmacist that I have a problem with, nobody else and not the store, just her. I hope that CVS management sees this and investigates who was working the day of January 27th and talk to the pharmacist about her interaction with customers. We are just trying to get our medication filled and we shouldn't have to deal with things like that just because the medication is a controlled substance. She was way out of line and very rude. I've never been so offended in my life by a pharmacist and I've had my share of some of them. Funny thing is it was another CVS that I had a problem with someone.

Julie Walczesky

2023-07

Had to call CVS at 30 E. Simpson St. Today about filling a "difficult" prescription. I spoke with Kayla. I waited less than 3 minutes for my call to be taken and she was very polite and genuinely kind and helpful. Currently, CVS pharmacy, as many businesses have, had difficulty finding qualified people to adequately staff their pharmacies in several states I have visited or worked in.I really appreciate how kind Kayla was today after being treated terribly by employees at other pharmacies. I also want to say this: it is very easy to complain when you feel wronged or treated badly and many people are quick to call with negative feedback ( or post it on Yelp or Google) but it is just as easy to leave POSITIVE feedback when one encounters a helpful, hardworking and genuinely kind person. Thank you, Kayla!

Lyn Hassinger

2023-10

Frustration that the pharmacy did not have either of the prescriptions I needed. They would’ve gotten a five if they had, but I’m giving them four stars because of the great customer service! Twice they went out of their way, called around and finally found the prescription that I needed nearby.

Zoe Kulick

2023-05

Employees are helpful and kind overall, normally they keep to themselves unless you look like you need help. The pharmacists are helpful and offer good insight to medications you may have or questions you need answered. Sometimes there are stock issues on some items, but I know that's not a store-specific problem and no employees are to blame. Overall, though, I've always been able to find what I need at CVS.

kirra froseth

2023-05

My mom and I were here receiving a flu shot we got them in seconds and were greeted and taken care of fast. However we then went to get pictures printed and the girl was very rude. Didn’t know how to answer questions so instead helped somebody else even though we couldn’t do anything without her help because it was asking for an associate. The pharmacy was overall great as usual, however the employees were not.

Sam Neely

2024-02

They had what I needed and no problems finding it. The?staff was helpful

Charlette Baquero

2023-05

I love this cvs! All the employees are very helpful and super nice including the ladies in the pharmacy! They always do their best to get me my medication as cheap as possible. Not to mention how quick they are to fill prescriptions! I love the vibe when I go into this CVS.

Nicole Pauling

2023-05

I can see why this cvs has 3.1 stars. I called in to check on sons script as it stated it needed order and if I wanted to check other cvs stores to call this number for Simpson St. First off the person that answered the phone did not want to do her job and check the cvs on sporting hill and wanted me to call even though that's not what the text said. Then she wanted to argue with me cause I called it Simpson ferry road and not Simpson street. I said same thing and she said no its not you said Ferry and it's Simpson street is the correct address. If I was your boss and you did that to a customer you would be fired immediately. Hope the manager addresses this issue with her!!!

Courtney Diener

2023-08

Worst Pharmacy ever!! RUDE unprofessional I'm literally followed through the entire store because they think I'm stealing!! I was mistreated because I worked and didn't have time to pickup 1 prescription...…Its a shame I love shopping in CVS to. I really don't appreciate being hung up on by the pharmacy it so disrespectful!!!

julie gardner

2020-05

The staff at this CVS are kind and helpful. The store is always clean and organized. I love the pharmacy department as well and know that they are looking out for my best interest and accommodate as best they can. (Shout-out to Alex who helped us with a antibiotic flavoring...) Such a great neighborhood store and I am grateful for their hard work!

Linda Rowe

2023-10

I never go to any other drug store. None of them can match the personal service or the discounts and rewards I get in the pharmacy or the store.

Asia Selvey

2022-05

HORRIBLE CUSTOMER SERVICE!!!!!I tried calling to ask a general question with one of the associates and she placed me on a brief hold until she found out the answer to my question. She stated that they do not have money orders and before I can ask another question she hung up on me. So I called the store to complain to the manager about the associate’s behavior and the manager was even more RUDE. She would not allow me to speak and kept talking over me when I was trying to state the issue. Not sure if this is how they do business or train their associates to behave in such a way but I would not recommend my worst enemy to spend a dime with them!!

Keenan Lee

2022-05

Worst experience at a CVS in my life. Prescription was dropped off via drive thru but had to leave before talking to an pharmacy technician. They placed my prescription at the queue but was promised toBe filled the next day. I showed up store was closed and when I called another CVS it was never entered in the system.

Chris Brown

2022-05

Worst pharmacy in the area! Staff is rude, unprofessional and completely ill-trained! I was promised a prescription would be ready only to be told brusquely that it was out of stock, thetild to take my business elsewhere! I'm taking that advise and you should too! Staff seemed more interested in joking ar trolling for other jobs tthdoing their...avoid!

New Deal Ink Toner

2023-08

Clearly no management, no customer concern,No logical management, pharmacy associates are working at a fast pace, their workload is too much , management thinking is way off, customers always paying the priceEveryone in the pharmacy is new over the few months.. the process seems to be better but face to face customer service is still lackingCVS is just a bad deal.. Unorganized, always delayed, pharmacy no longer customer friendly , just shutdown.. stop the customer abuse

Andrew Phillips

2022-05

Poorly managed pharmacy. Everytime I go my prescriptions are not ready. customer service is horrific and staff is poorly trained I their job detail. If soemthing doesn't changed will be taking my business elsewhere.

Amber Wise

2022-05

Horrible pharmacy called to request they not refill my script as I was going elsewhere to get them. They stated I do not have an refills which is a blatant lie since I have my last script and it stats 1 refill left. So now the question is where did the extra refill go if not to me ... worst experience ever.

Daisy Scout

2022-05

Honestly a bad experience. Tried calling to see if they would be willing to split a moneygram I was receiving for $200 cash and $500 money order. Çouldnt even get a word in without the cashier interrupting me every time I tried speaking and then proceeded to talk over me

Robby Herr

2022-05

The staff is competent, but the rewards coupons dispense for products they don't stock and their new hours make them basically unusable for anyone who works. Go to a different pharmacy.

Cisse Sacko

2019-05

Worst pharmacy ever. One of the cashiers eyes rolled us and left while we were waiting to be served. She treated us as thieves because the name on moneygram and the name on the ID did not match. She was rude to us.

Michael Nace

2022-05

Horrifically bad service in the pharmacy to fill prescriptions it took three visits to get this taken care of there is no need for this type of incompetent inefficiency stay away from this store I will be in the future

Patricia Brobst

2018-05

It's on my home from work every day so it's a very convenient stop. The guys and girls in the pharmacy are very knowledgeable on meds and vitamins to help with certain occasions.

Aaron White

2022-05

I wouldn't have even given it a star if I didnt have too. They dont ever answer the phone. They're rude, unprofessional, and just don't care. They won't answer your questions and give you attitude.

Cecelia Winter

2022-05

Called # that is ID'd as pharmacy only to be told that it was incorrect! Literally got a story of how to reach pharmacy. Apparently the number that is on caller ID is incorrect

Ismail Guler

2019-05

Great pharmacy, love to go there and friendly people working even pharmacist helped me a lot of question that i need answer.

Nexaida Madera

2018-05

I did not like how the pharmacist talk to me ..but I have to admit he fix the problem the insurance had !!

laney k

2023-05

Lost my film roll from my vacation to Hawaii. Will never return

Kimberly Leibfried

2022-05

This store takes forever to fill a prescription even before the pandemic. Unreliable for anything.

Ceri-Jayne Hawley

2019-05

First time visiting CVS in this area quick to help very friendly...