Rite Aid Pharmacy

E Mirg

2023-05

If I could give a 0 I would. I have always been a big fan of rite aid. Went there today for a scheduled covid test at 1230pm. Got at drive thru at 1204, waiting on at 1220. Said they to wait for pharmacist and could I pull around while they sign on to system of quest. When I pulled back around,1235, pharmacist says they can't get on quest system and I needed to go some where else. I asked him to find me another place and he comes back 5 minutes later and tells me to go to another rite aid store 6 minutes away and they will take me. Get to the other rite aid store and they tell me they told him I needed an appointment and they could not see me right now. Tried to do on lunch hour for cruise requirement but this pharmacist lied.

Andy Smith

2023-05

In fun news Riteaid at this location has soda stream items. That is not the best part. The best part is you can bring you empty CO tubes and exchange them for new ones at a discounted price. No more sending these tubes in the mail and waiting for your discounted tube. This was an amazing find. 👏

David Culp

2024-02

Received Shingles immunization. First immunization pharmacist didn’t identify herself and didn’t confirm my identity and what I was there for. The second half of the immunization I tried to coach her and explain why it is important so as to not get the wrong patient or wrong immunization. Update, different store in same Lebanon area. Very friendly but did not identify me or state the medication she was administering.

jonathan Rodriguez

2023-05

For a pharmacy, it has knowledge staff and would give it a 5. Love going to get my prescriptions there and always was able to get my answers.For a store, I'd give it a 1 because many of the staff are always looking in a pi**ed off mood or talking to others. Then when I try to get cash back using what they offer on their system, I am told in the mornings they don't have the cash to give cash back. During the evenings, they won't break the bills because they don't have smaller bills like 2 five dollar bills. Why give the options if there is so many restrictions? They tell me to call customer service to complain and they are as useless as a therapist at wellspan. I feel they are ill prepared and blames it on the banks (I even am told they are not a bank, what a nice way to belittle me). I tried their excuse once and was able to get $100 in single bills... So they are just not willing to do it or plan for itLastly, what's with the camera looking section near the keypad of the card payment section?I felt the staff are just there for a dollar because they do as they are told. They won't take your concerns seriously because you should call some 1800 number for rite aid customer service...but will take the time to argue with you.

Linda Waller

2023-09

Brought in my 85 year old mother for her flu shot. Made an appt in advance and we sat for well over half an hour with nobody else in the lobby area, 5 workers behind the counter and a whole lot of personal conversation about kids football, dinner, tik tok and jokes as we just sat. No explanation or consideration for the fact that they just had an 85 year old lady just sitting. So disappointing, I’m use to going to another Rite Aid where customers matters.

Orlando Perrone

2023-05

Decent pharmacy. Being a convenience store, everything is overpriced. The store is neat, everything is where it belongs, I never have any issues with that. However, the pharmacy area is disorganized, takes forever for them to look for a prescription just to tell you that it's not ready. I watched the cashier struggle to look for my prescription, couldn't find it, for the pharmacy tech to tell her it wasn't ready. They need to implement a system, there were orders everywhere. If the system is overwhelmed, hire more workers or close until it is caught up.

Kayla Wall

2021-05

I always visit this Rite Aid for all of my drug store/convenience store needs. Staff are always welcoming, helpful and friendly... they really make shopping here a great experience. The manager, Lauren, consistently goes above and beyond to make sure the store is running at its best. She never misses an opportunity to lend a helping hand. Make sure to check out this Rite Aid!!

CM Muckle

2023-05

This store used to be the friendliest store pharmacy that I have experienced. I've gone here nearly 10 yrs and never had problems like I do with this new manager or "acting" manager. She refuses coupons that were damaged I. The mail and it's a perk that barely helps the amount of money I spend, since I go here most often for things from food to clothes to makeup to holiday items because I walk. I bought makeup towards closing last night and didn't receive it In my bag. It's not for me it was even a gift because my friend could not afford to buy it. Of course the same manager is there this morning and argued spoke overe and denied not giving it to me. I received 2 bags of which were food. Idk who would put delicate makeup with heavy food items, but she swears she did. She did not. I have my reciept, and half my purchase was this makeup because I received money for my recent birthday. Do not go here unless you want to see a judgemental rude manager who doesn't do the right thing for her daily shoppers. We have no value and those, like me that do the surveys for corporate, are not appreciated either. I believe it's partly due to the way I look that she doesn't seem as "normal"I'll be reaching further as well. Thank you

Jaylene

2023-05

Stoped in to get a couple things, couldn’t find what I was looking for. So I asked for help, she was legit, I believe her name was Jo. She helped me find everything, from aisle to aisle, when I tell you she’s a good sales lady I mean it. She got me to sign up to be a rewards member, at first I said noooo no more credit cards but she explained how it worked and got me to save $10 and get a free item. I asked for her manager to explain that this is the best service I got in , in any store and she said she is a manger. I was impressed, we need more people like thissss !!!!

James Bond (the master)

2024-03

If you came in the Rush hour, You will die where you are before you get you medicine!! Too slow service.

Joe Crowe

2022-05

I bought medicine for my daughter. When I opened the package the bottle was leaking, assuming from some type of broken seal. I went to return the medicine this morning. I was told that since they only recently opened, they could not take my return because they did not have enough cash in the drawer. I asked if they could credit my card since I paid with my card. I was told no. I asked if I could purchase items and do an even exchange. I was told no.It didn't make sense to me why there wouldn’t be enough cash in the drawer. You are a business and not a small one. What would have happened if a customer paid $100 cash for an item. Would they refuse service for lack of enough cash? I was polite during the entire exchange, but when I started asking questions, I was told “you just don’t understand”Ultimately, I was asked to travel to another rite-aid or come back later. Very poor customer service.

Richard Barrett

2021-05

I have frequently gone to this Rite Aid and I'm always greeted with a smile. The staff is very helpful and polite. The manager Lauren is very professional. She always helps me find anything I need. This is a very nice store!

The Power Of The Sisters the stars

2024-02

Never too busy. And the workers were great

Maria Houston

2023-05

I WOULD GIVE 0 STARS IF I COULD!! WORSE PHARMACY!!On July 2nd, we went to the drive thru for a PCR test. I noticed the test tube was not labeled and informed the pharmacist. She said they will print the label and would add it to the test tube later. The pharmacist failed to label the PCR test sample, even after I informed the her that the test tube was not labeled. As a result, Quest Diagnostics did not receive the test results which resulted in a cancelled trip which ultimately cost us hundreds of dollars. I called the pharmacy and spoke with the Pharmacy Manager, Jennalyn. She offered solutions that didn’t make sense, for example, she suggested taking an at home test although I informed her the test was for travel purposes. (PcR test req'd for travel) After some prompting, she agreed to see if she could connect with Quest Diagnostics to see if the rep that does pick up at that location could identify the test tube that was not labeled. She said she reached out to them however, based on her prior suggestions and lack of response, I doubt she called them.Jennalyn said she would escalate to the District Pharmacy Manager who was supposed to be visiting the pharmacy that day, July 2nd. Jennalyn assured me she would follow up after speaking with the District Manager. She did not follow up. I called a few days later and requested to speak with her. The pharmacist that picked up said Jennalyn was busy on the line with the insurance company and would call me back. Not surprisingly, Jennalyn did not follow up.The lack of response and poor solution focus from Jennalyn, the pharmacy manager, tells me she simply did not care about the grave inconvenience for our family.

Eileen Daub

2023-05

I tried this pharmacy after an insurance change no longer covers the chain I usually went to, but I'll look for somewhere else in the future.Vaccination appointments and filling out info online in advance doesnt seem to matter as I still had to wait about 45 minutes while they inputted everything again. The associates all seemed distracted, frazzled and well behind as customers came in and complained about not having their prescriptions ready yet. Eventually got my shots and the pharmacist was friendly but already a poor experience by then.

Kaitlin Kocher

2021-05

This store is amazing. Always well stocked with attentive staff. Manager Lauren went out of her way to make sure that I found everything okay and even offered me a substitution for a item that was out of stock due to shipping issues regarding COVID. Can't recommend it enough.

Jasmine Holley

2021-05

The best Rite Aid to go to in the city! They always have everything in stock that I need, and the store is always super clean. The staff always seems to know what they are doing and I believe that the manager Lauren is what has made that store what it is. I will only ever go to this location for my needs!

Joey Sommers

2018-05

Customer service was awful. The lady at the drive through talked down to me with an attitude like I didn't know what I was doing. Then when I handed her my insurance card and prescription info, she said my insurance wouldnt cover it. They were gonna charge me $90 when she could have searched my insurance info and found that I indeed have prescription insurance. Meanwhile, CVS did it right and it was only $8, so... not the greatest experience for this Rite Aid.

Carlton Perry

2020-05

Tried three Rite Aid today. One for the third time. First store, still Lebanon doesn’t answer the phone. Third consecutive day. Next store doesn’t deliver. Last week they did. Supposedly by the same driver. Dee, at store #3, the soul of service. Dee said delivery tomorrow!! I’ll let you know

Ruthellen Kissinger

2021-05

Always greeted when entering store. Employees are always very helpful. The manager, Lauren is extremely knowledgeable and goes above and beyond to assist you.

Jamie Hagenbuch

2019-05

This Rite Aid location is fairly new, large, well lit with an open and easy to navigate layout and large selection of items. Prices often run slightly higher than the same items at larger retail stores.

William Kissinger

2021-05

The best Rite Aid store around. Always clean and organized. The manager, Lauren is always willing to assist you. Very friendly......excellent customer service!

D Zimmerman

2021-05

Lauren provided the best customer service. She was very helpful and knowledgeable on the location of products. Her kind manner made the interaction very pleasant.

Jason Lucas

2021-05

Lady at pharmacey says -we only sell boxes, so I say ok I guess I'll take a full box, she says we don't have a full box, and I can't sell it to ya if it's not full so I say hmmm what your saying is you can't sell me anything ??? She says yes that's correct. I say wow , I always go to rite aid just not this location, this is a first , wonder how did the boxes get any missing out of em if you don't sell anything less than a full box??????

Jonathan Kocher

2021-05

While running errands I had to swing by and pick up some medicine for my family. Had a little bit of trouble finding what I needed, until the manager Lauren came up to me and asked if I needed assistance. She lead me in the right direction and made sure I got everything I needed!

Jimmy Ruiz

2021-05

Great shopping experience. Store manager pointed me in the right direction and helped me with all my needs .Gentlemen who checked me out was very polite.

Erica Kinlaw

2023-06

Took me 2hours to reach someone just for them to tell me my medicine was not ready. This pharmacy is the pits.

Mare Bear

2021-05

Workers are extremely nice and the store is always tidy, unlike the other riteaids in Lebanon.

Brian Galindez

2019-05

Was an awful experience. The lady in the front is so rude, I ask something and she yelling at me. I never going to stop by that place never.

Kelly Fox

2024-02

Easy drive through