Staples

Ron Thomas

2024-01

We felt the need to share a very good experience we had at the store this morning. For a Christmas gift we wanted to get calenders made for relatives. We pre shopped Friday and the representative told us to come back with pictures on a flash drive and it would be quick and easy. So went back Saturday morning to find out with absenteeism the rep was not there. Gretchen had not done that task before but said she could figure it out. Not only did she, but she went above and beyond! Gretchen was kind, patience and professional. She was awesome to work with and really helped us out. A very good employee and should be acknowledged for the work she does.Thank you Gretchen.

tim mcadams

2024-04

Worst store in indiana pa. Manager rude cashier playing on phone ask for assistant didn't get any had to just leave won't go back

Madison Sink

2023-10

Went to Staples to print out a friend’s cover letter and resume, a woman named Lisa was in charge of doing so. One of the most unpleasant and unfriendly employees I have ever encountered with. Zero customer service skills. Very disappointed.

Erin Himes

2023-11

The employees at this store are very friendly and professional. They went above and beyond to help me with my daughter's 1st birthday party invitations!

John Mueller

2023-12

Ethan, the tech guy, was very informative, helpful, and courteous. The sales manager? Not so much.

Brian Wolfe

2023-05

I was at the Indiana,Pa store today and want to thank Lisa and Jada for there help. Lisa worked with me to help me try to get forms out of my cell phone. Your company needs to think about giving her bonuses or raises, what a great people person. Thank you so much.

John Cross

2023-05

Absolutely amazing establishment! They have a great selection of products, so I’m almost always able to find what I came there for! The products are usually high quality, and not too expensive. Staff are also always friendly!

Bina Soni

2021-05

I always like to go to Staples to check their office supply along with various gift items which I can give to people. Often I find very unique products especially in their clearance area which I buy for stocking stuffers and other occasions. I always got good service from the staff there. They are willing to help you if you have any questions or if you are looking for any specific products. I have bought computers, flash drives, paper for printers, and printer to from Staples. I like the quality of their products very much. Thank you.

Katy Miller

2017-05

There was a man that walked in while I was there and was acting completely unstable asking for money and vexing very erratic and following me around and making a scene and scaring me.. all the employees pulled together to get me out of there safely by distracting him and helping me leave instead of ignoring the situation and I'm so thankful they did ! It's hard to train for situations like that or to know how to handle them and they did a great job

Mr J

2018-05

I found the overall to be very rude. They very rude to my wife, because she said she was not going to pay more then 300$ for a laptop. After this was the manager was very dismissive of us. To the point that she turned away from us and started talking to another employee. I went to look for a mouse for my computer I asked plain and simply if they had any of the clearance ones and the back the man who took me to see these was very dismissive also. I had to ask another employee in the back of the store to see if they had any of the ones that were on clearance he was kind enough to go check for me. The management at the store is very unprofessional I do not recommend going here.

Abeer Affaneh

2019-05

This complaint is in regards to the Store Manager Maria at the Staples in Indiana, PA.My mother went in on Friday February 15, 2019.A big store in a small town should consider every customer extremely important. Policies are always important but bending them to help a 60 plus woman is not a significant enough to cause drama.The story:My mother and father (76 years old) came to your store and have been customers for almost 30 years; relationships have been built to the extent of my mom calling some employees “my son/daughter”. My mom asked if an employee (my mother knows well) can put together a small corner table. The employee said he would; an additional charge was assessed and accepted. As the employee was taking the item to the back to assemble, Maria intervened and to basically say YOU ARE NOT WORTHY OF THIS EXTRA ASSISTANCE. The situation escalated to a point where my mother had to be consoled by the female employees in the restroom where they shared that Maria is mean but they are afraid to speak up.Now, in the aging town of Indiana, PA. I recommend focusing on doing what’s best for your customers. Walmart next door seems to understand that. You just lost a high school teacher (younger brother), TWO university professors (older brother and father), and a project manager (myself) from your customer base.When I spoke to Maria yesterday, she said she would apologize to my mother but REFUSED to a point where she hung up when I requested her District Managers name. I let her know that she is making this very difficult and I will ensure to escalate.With the power of social media and a few re-shares, I was able to find the district managers name in the Pittsburgh area on Linked in. I sent Tesh Desai a message detailing him the incident yesterday evening, 2/16/19.I will ensure management in the Pittsburgh area are aware of the poor misconduct Maria has presented not only to her customers, but also employees.No longer your customer.

Jonathan Pecany

2019-05

The employees were friendly and helpful and it was also clean. I got my new laptop from staples. I give a 5 stars for Staples. I am also talking about the staples in Indiana, PA which I think doesn't matter but saying it anyways. I would recommend going to staples. They also do really care about money cause they recommend a cheaper laptop because of less storage to me because it will make the computer run faster. I went February 27th of 2018.

Don Learn

2019-05

You did not have the bulb for the desk lamp I bought from Staples, I need it today. Thanks to the great girls working for you they gave me a discount on a new desk lamp.Please keep the bulbs on stock.

Justin Shimko

2022-05

Maybe you should change your business hours on Google so I don't waste my time 2 mornings in a row. I own a business. I know how easy it is to update hours for customers

Diana Neal

2014-05

I took my computer into Staples with a virus and it was repaired and had excellent service. The tech even asked if I wanted him to come into our home but since we lived so close we took it into the store. I would recommend this store to anyone.

Kandice Palmer

2020-05

So I went to staples in Indiana pa and bought a Dunkin’ Donuts iced coffee. The best by date was3-28-19. I opened it and took a drink. Absolutely disgusting. It had chunks in it. It was spoiled. So gross seriously.

Craig Krejocic

2019-05

Slightly slow service. Came in to buy a laptop. After purchasing with small add on software I did not know I could not walk out same day with laptop and that it would take that long (next day) until I received it..could just be me not knowing the process though.

Tammy Shields

2018-05

Employees at Indiana Pa Staples are great. Very helpful . got my account straightened out and all my discounts applied. Thank you

Mike Jordan

2018-05

Person who answered the phone would not get me a price. Went into the store and insteas of taking me to what I was looking for the employee pointed ans went back to socializing.

Matt Fairman

2022-05

Gets stars for customer service, however a lot of things are priced so outrageously...

Andrew Spellman

2019-05

The staff was very helpful. I was asked three times if I needed help by three different employees.

Jerry Stormer

2018-05

Very friendly helpful and quick to process my order I was surprised and very pleased

Clinton Smith

2017-05

They have dead birds stuck in their sign for the last 4 months. ITs like walking into the Wild Wild West.

Don Toy

2019-05

Excellent customer service and great speed at accomplishing the order

Fred Trunzo

2019-05

Impossible to find what I was looking for. Store needs a kiosk that would enable us to locate items that were looking for.

Susan Kimble

2018-05

Very good , associate was very helpful in explaining everything to me

Randy Woods

2023-05

Very good to get what you need done

Elizabeth Pike

2019-05

Great selection of school and office supplies. Very friendly staff

Mark Yeomans

2019-05

Went for ink ; very helpful team, and manager.

Dennis Kimble

2018-05

Excellent !! Nicole was very helpful and knowledgeable.