Big Lots

Fawn mccanna

2023-12

I had the pleasure of meeting an employee on my recent trip there. This young lady named Brettlyn, was so helpful and made my shopping experience so much smoother. She went above and beyond to help me find the perfect gift for my Great Aunt’s 90th birthday. I witnessed a disgruntled customer rudely attack this young lady for issues that were not the fault of the employee. Brettlyn handled the situation politely and deescalated the situation to a calmer matter. I have worked in customer service before and know that can be a challenge. Her customer service skills are exceptional and I hope that your company keeps her around for years to come. I would gladly drive to this location again, just to have the assurance in knowing I will be taken care of.

Cory Lash

2024-04

Nice clean store friendly staff very helpful in pointing that whatbwe were looking for was on other side of store.

Becky Snelick

2024-04

Never know what unique items you will find here

Kim Miller

2024-04

They didn't have what I was looking for and noone offered to even ask if they could help me.

Kimberley Kirsch

2023-12

The cashier brettlyn was so helpful and beyond friendly to be around! Thanks for all your help & keep up the good work!

Enzo Pirrone

2023-09

Would of gave 5 but the cashier gave me attitude when I explained why I was returning a car adapter air pump that didn't pump air into my bike tires! The local bike shop said I had lost air because of the product. She responded I never heard that happen before with the product, like they have personally used it themselves. After a $40 bike tune up, I'd have to disagree. Thanks!

Jennifer Shaffor

2023-05

Not much to say. It's a Big Lots. All the staff here has always been friendly. I don't shop here often. This time I just wanted to grab a quick box of Christmas cards without going to a busier store.

ISHA makes THREE

2022-05

First, the store was clean and not cluttered. I dislike going into some Family Dollar and Dollar General stores because you can barely walk around.Although I didn't spend a lot of time in the store, they appeared to have a nice variety and selection of goods. I particularly like their jewelry section. They have hypoallergenic jewelry for $4 and $5 dollars.The customer associates were very friendly.

Lisa A

2023-05

I always love to see what new items they've found. They have a great seasonal section that doesn't let you down. I also that they aren't shy about calling for backup cashiers.

Christopher Blystone

2022-05

Today I had the most helpful cashier at the Indiana,Pennsylvania location. She assisted me in using my rewards I had available to me. Her kindness saved me over 30 dollars on my order. She didn't have a visible name tag on or I would have gave her some recognition. She was a colored girl with a warm smile.

WYLD ETC

2023-05

My mom and I were shopping in there today. The cashier kept talking to the customer in front of us excessively instead of checking them out even after they were done she still continued to talk to them and ignored me when I put my stuff in front of her. They were being loud and annoying and she wasn't paying attention. I kept sliding my stuff closer and closer to get her attention because she was still turned and looking away while talking to the previous customer. Rude.

Adam Jones

2022-05

I hadn't been in here for quite a while, so I was impressed to see how much they had improved the store. Very clean, good prices on a lot of great products. Worth the stop.

Brian Woomer

2023-05

Bad policies, even worse supply chain.They are selling gazebo's in-store that they don't have, I haven't received mine for 5 months. Its fine, it happens, but least put them on backorder and stop taking orders. Also, laughably want to charge a cancellation fee on an item they couldn't get in stock for 5 months. Look, every retailer is suffering from supply chain, but that gives you no excuse to sell items way beyond back order just because you work in the furniture department and get comped commission. I can't take this store serious for any item beyond the $100-200 mark, they likely don't have the item and just are not up to the caliber of supply chain for alternative stock items like you see with retailers like walmart, amazon, lowes, home depot, overstock, and wayfair etc. Biglots should stick to imitating the dollar general, and taking 3rd or 4th place at trying to do that. The company would have faired better the last 10 years. Too little too late, now you are the next pier one with none of the swag and all of the bankruptcy potential heading into the recession. Best of luck.

Crystal Collins

2020-05

They recently remodeled and it's so nice in there now! I've always enjoyed shopping here, great stuff at good prices, but it always felt a little more like the discount store that it is. It feels a lot more polished now.

Miranda George

2019-05

I cannot speak highly enough of the super nice ladies back in the furniture department. They are really patient, kind, and funny. They're really good at what they do and my entire review for this location is based 100% on the fantastic service I got from them when buying ALOT of furniture on short notice when I had an unexpected move. If you're on a budget and need some bigger pieces in the Indiana area, this should be a really good option for you.

Tina Higgins

2023-05

Always find something I need. Good prices and great customer service

Nancy McGinnis

2021-05

Normally, I enjoy shopping at your store. But today has changed my opinion completely. I asked if they had the heat on. They said the AC was broke, and had been for a while. I won't be going back in till it's fixed. I have COPD and could barely breathe even with my oxygen.

Meagan White

2020-05

The store looks great after they've remodeled! Only thing I'd say is a con is they still need to check expiration dates. We saw several food and drink items that were past their expiration

Shelly Spangler

2023-05

Employees are always helpful and very friendly. They strike up a wonderful conversation to make you feel welcomed and appreciated.

Melody Cunningham

2023-05

Lots of different items. Price is good. The environment is very nice ands the workers are very kind

Corinne Ritenour

2021-05

We called ahead to make sure they had an item we looked for at other Big lots and asked if any other big lots had that item and they said no. So we called ourself. They had 3 of what we wanted they put it back for us with our name on it. And picked it up that night. The ladies helped us put it in the truck even talked to us for a little bit. Thank you Indiana Big Lots! Much appreciated!

Mary Lou Reid

2019-05

Great place for treasure hunting though prices aren't as good as they used to be. Seem to be developing their own lines of furniture (good prices) and seasonal decorative items ( a little$$$- better prices at Marshalls and TJX. Some food items are costlier than the supermarkets.

Randy Pavlik

2023-05

I love going to big lots I bought a futon there it's like a couch they have nice furniture there to

Ian Spaid

2017-05

1. This store is very organized2. The staff are courteous3. The store is very clean4. Always has shelves neatly stockedThis is an all around great place to shop

Beth Fabo

2022-05

Like this store waaaaay better than walmart! They took Covid seriously so I felt safer shopping there. I love the 4th of July offerings.

Spencer Davis

2019-05

The store is undergoing a remodel and so far it looks amazing. The staff are always kind and seem like there in a good mood always nice to stop by and look around.

Breanna Clawson

2023-09

I always forget about this place and I'm always blown away by the prices.

Alex Almes

2018-05

We had a great experience here. We had a couple issues with a couch we bought here and they ended up taking it back no problem. The manager there is a great guy! Thank you!

Gary Foehrenbach

2023-05

Stopped in to see a nice selection of furniture options and was also surprised to see they have a real nice Halloween display..

Irene Gannon

2020-05

Love this store!! Great place to shop for your home. The employees are wonderful and very helpful, too.