R3 Hardware

jar DuHill

2023-08

Assembly quality -horrible. Used that zero turn mower 3 times. Digital display died at 7.1 hours. Stopped cutting (possible magnetic clutch failure) battery voltage tested with voltometer 0V [ Batery bad too)- this is just equipment. Now service "we are backed up until the next month the earliest can you call other husqvarna dealer in the area for service" - did that called 7 and 7 of them they do not honor warranties on the equipment they do not sell. Called back R3 this time they told me to contact husqvarna directly. Ohhh there is no 1800 number you can talk to a bot- awesome. - no resolution there. In my humble advice,is not to buy from R3, go somewhere else... one more thought - they been In business for many years only few reviews ?????? Hmmmm.....

Tim & Heather Meagher

2024-03

Awesome service and selection this great local family owned business right on Main Street in Honesdale! They have an awesome selection of everything to maintain your outdoors and indoors and all the fishing equipment you could ask for! Great selection of so many other items as well!

James Schell

2024-02

Great local hardware store with personality.It ain't Home Depot but I come here first and they usually have what I need.Excellent fishing supplies and equipment sales

Dennis Lipovsky Sr

2022-05

This place is a hidden gem in plain sight. They have everything from mowers, which can be seen from the main road, to surprises when you enter the store. They have Benjamin Moore paint, Honda generators, BBQ grills and they even have live bait!

Michael Fox

2020-05

Bought a zero turn here and i love it! Had a mechanical problem in the beginning but Ray and staff took immediate care of it! They came to my house,picked up my mower to fix the problem,even brought me a brand new loaner in the mean time! Service is great here!

Amy Lipovsky

2019-05

Purchased a Honda generator during their winter sale. Everyone was knowledgeable, helpful and very friendly. As I was paying, they test started and loaded my generator into my car. Very positive experience.

Wayne Vandermark

2022-05

I went to r3 to purchase a zero turn mower in early June. Along with the mower, I purchased a bagger to go along with mower package. The mower was available on site but I was told that they would have to order the bagger. I decided to leave the mower at thier store until the bagger could be delivered. The bagger should have been installed on the mower before I took both home, then no extra charges would be applied for installation. After waiting approximately 1 month, the bagger still had not come. I needed the mower to do lawn work, so I took possession of the mower. Every time I called R3 after that time, they told me that the bagger was still not delivered to thier store. Each time I called another month of wait time was added. Finally I was told that it would be the middle of October before the bagger would be shipped to them. By this time, after being promised a delivery month after month, I asked for a refund. I was told that the only way to get a refund was to have the money put back on the credit card that I initially used to pay for everything. Now I have to wait for a refund for the bagger from the credit card that I used to make the purchase. In my opinion, I believe that R3 should not have made a promise to deliver product that they could not deliver on. Had I known that they would not stand behind thier product line and personal reputation as a business, I probably would not have bought from them. They took thier problems with their suppliers and made them my problem. If they cared about maintaining a good customer relationship, maybe a cash refund or a service barter could have been negotiated. I was hoping to have a good relationship with this business but now I'm afraid to trust them in the future.

Brittany Kratz

2020-05

Our issue with our generator started April 16 (date on invoice for me calling them). It took until December 14 for the generator to be fixed to working condition, at no fault of ours. We adjusted our schedule to work with their daytime hours to work on it. But they quickly sent an invoice billing us $85 and hour for their time. It took 8 months to fix the thing and then the invoice states they recomend something more be done to fix it! We officially learned our lesson to use another servicer.Update response:It took 3 trips because after generac sending out engine to BC accidentally I called general with R3s PO 4 times to rush the engine then, they said they fixed it after the second time out. When I called to say it was still not working and was sputtering, they said they didnt see our name in their system and took a week to call back. Then we were told they sent and engine for a different fuel source and had to replace something, so, a third trip which was not necessary. The mechanic was very nice, dog friendly, and so kind, however the correspondence with R3 itself was less than optimal.Again, mechanic was great. R3 correspondence not so much.

melissa biagi

2022-05

Very friendly service ! Awesome fishing selection for main St in honesdale. Love the verity of stuff from paint, cleaning supplies, hardware, camping and fishing and many more !

Kevin Miller

2020-05

Awesome buying experience which keeps me coming back. Staff is knowledgeable of the products and super friendly. Bonus, their prices are consistently lower and your shopping local

Lori Doney

2021-05

I've been there several times, mostly for small stuff. They have gone out if their way to help me and been super nice each time. And I never get the patronizing attitude that a lot of guys give a woman who is doing her own repairs

Kelly OBrien

2021-05

We bought a zero turn lawnmower... haven't even had a week. It's too dangerous for our lawns which are all hills. My husband ran for maybe two hours. We called to return and told they are going to charge us 1500.00!!!! We bought our other ride on mower from them as well. You would think repeat buyers would have a relationship with R3. We will NOT be returning customers and will tell all our family and friends.

Keith Pierson

2021-05

Updating old review, service much improved, shop completely renovated and sells a great variety of fishing tackle and bait, especially ice fishing stuff. Don’t go to walmart for junk equipment and bait, buy local and get it from R3!

Robert Whitcomb

2023-06

Great place, a one stop shop, they have it all. Great prices also.

Alexander W Clark (Alex)

2017-05

I was very satisfied with the friendly nature and helpfulness as well as knowledgeable staff. Prices appeared highly competitive to the Home Depot despite this being small location

Gary Casey

2021-05

Stopped in the r3 hardware today had been there before but they have expanded into a nice camping and fishing store in addition to their snow and lawn Care business got some Christmas gifts for the grandkids for fishing will be happy to return nice addition

Ignatius Strange (Cooper)

2022-05

I love this place. Great small town hardware store. It even has some good fishing supplies and licenses.

Kelsey n

2020-05

Love, love, love you guys. You always have what I need or are able to get it for me within a reasonable time. Repair work is always done right. I won't consider going anywhere else.

Mary Mauro

2022-05

Was in R3 on 6/16The customer service was amazing and they took the time to help us with professionalism and were very friendly. Will definitely continue to business with them.

Michelle Smith

2023-05

Great sale (25%) on HUK clothing. Bought a few Christmas gifts a few months the early!

John Bonner

2019-05

Good friendly local hardware store. Name brands. Prices are on par to what you'd find in a bigger box stores, or online. Never a hassle always friendly.

roger kurilla

2022-05

Girls we're great they knew they were doing gave me great service on a bad boy zero turn lawn mower that I bought from there

Robert Weintraub

2017-05

A great place where you can get a rider mower or a $.24 hex screw.Much better service and different selection from big box stores.

Philip Arasimowicz

2019-05

horrible service, extremely slow, charged me $9/quart for oil and messed up my scag. After a $500 service I had to bring it to another mechanic to diagnose their mistake and repair it

Frank Capasso

2023-10

Grate store Grate selection of anything you might want..

makeia muller

2019-05

The staff is very nice even the dog that walks you in and out the store . I always ask about her . Nice community hardware store

Black and Brass Coffee

2018-05

Tremendously useful to have in town. Great service. Great products. Top of the line equipment.

Edward Ratican

2021-05

Been in twice. High prices. Sarcastic people both times. Not ready a hardware store, more lawnmower sales.

Sarabeth Fetherman

2020-05

Have everything from generators, lawn mowers etc....and now have fishing supplies! In the middle of a gorgeous remodel too!

Joe D'Albora

2019-05

R3 is a great local hardware store, equipment dealer, and Generac generator dealer. We buy there whenever we can!