Petco

BOB BOWEN

2024-02

Associates were very nice and knowledgeable. They have items that the pet stores in the Niles area do not have. The only drawback is that the closest store is in Hermitage which is 20 miles away. Hopefully they would consider putting one on Elm Road. There are a lot of people who would shop Petco due to the convenience of not having to travel to Niles.

D.J. Myers

2024-03

I spent over $100 dollars at this place, at check out the lady ringing me out didn't put my products in a bag , so I grabbed a plastic bag and started bagging my stuff , she looked at me and said " bags are 10 cents a piece." I almost throat punched her. I spend over $100 dollars in this facility and I gotta carry everything out by hand. FAH-Q I'll go esle where

Katie Bowman

2024-01

This Petco isn't as big as I'm used to seeing but my experience was great. Interactions with staff were wonderful, everyone was extremely helpful and friendly. I was able to get everything I needed and saved about $300 in the process thanks to my better half utilizing their price match policy.

Janette Dukic

2023-08

Joel at Hermitage Petco is the person I always request, and I am always pleased with his grooming and knowledge about my pets’ needs. He gave my Goldendoodle her first bath a few months ago and just gave her the first haircut. She looks gorgeous. He has groomed my 7 year old Yorkion for over a year and she always looks her best.

Joshua Hobbs

2024-02

Best pet store in area. We have been using this store since we moved in Nov.22. Cleaner than the average pet store, extremely friendly staff. My larger dog attended training classes there and when every other groomer I called rejected her bc of her size and hearing she is water averted, the groomers there were all about her. They scheduled her to have area alone and made her day. At the time she was just under 2 years old and 160lbs. I can’t say enough about the staff we have encountered there.

Daralee Hudgens

2023-12

This is, unfortunately, the closest Petco to where I live and needed to order my dogs food. Usually I order and my boyfriend picks it up, but today I was with him and went into the store.The older woman working was immediately rude. I wanted to make sure I had gone to/ordered at the right store, and she kept telling me, "This is the only one in town". I told her I don't live here, I need to know if my items are here, and she told me it's the only one. Seriously? She asked for my ID, so I just showed her, and she started to get them out of the box, so once I saw they were up there, I told her she could leave them there. I wanted to look around the store and could have saved her the time and trouble of unlocking the box if she had told me they were there, but she was being rude and just kept saying it was the only one in town instead of listening.Anyway, skip to the end, I'm trying to check out with another woman. Some people walk in with dogs. About 3 dogs, a young husky is really loud, and the older woman is at the other register mumbling something about loud dogs and glaring. Why are you working at an animal place if you have a problem with dogs barking?There was another issue with her jumping in with the woman helping me and them having major issue's trying to find my order when it was literally right there on the top shelf in front of them. I kept telling them it's right there, but no one was listening. This went on for a couple of minutes, me standing there telling them thats my order, them ignoring me trying to figure out how to do their job, and no one listening to me. It was really obnoxious.

jackie b

2023-11

Went to buy additional supplies and equipment for my son's fish tank. The person who answered the intercom page to help me was immediately rude and began berating me for the size of my tank. He refused to help me purchase what I need and told me I must buy a new larger tank. He continued to lecture me about fish needs and tank sizes and told me the only thing he would do would be to print a care sheet for my fish if I wasn't getting a new tank and he would never have sold me a fish and/or a tank that size.I just bought the 10 gallon tank and all supplies from this very store not quite 3 months ago, with guidance from an employee. I have been back several times as well as my husband to buy more supplies, equipment, etc. Well over $200 in fish supplies. All for a goldfish my son won at the fair.Every time we've been back an employee has helped us get what we need and answer questions about our tank or fish and how to care for it all. Never has anyone criticized our tank size for our son's one goldfish and now one catfish.So obviously I told him I wouldn't be buying all new equipment again. He got more irate and went to find someone else to talk to me.Eventually another employee came to help me, and she was very apologetic for the way he was treating me, but my daughter and I decided it best to leave. We won't be returning.We went to Pet Supplies Plus after and got everything we needed and they were helpful and polite. Coincidentally, as I explaining what happened, another person there, told me this same employee from Petco had actually refused to sell them fish and was really nasty about it. I'm not sure why this person feels the need to treat customers this way but I hope he has better days ahead.

Peter Davidson

2023-12

Great place to get stuff for your pet. Got to hold a tarantula which was cool. They have great prices and friendly workers will definitely shop here again. I might get the tarantula he was just a lil guy.

Hope

2023-05

The best in town! Love taking my boys here to get groomed also love their groomer Joel does great work nice, friendly and caring!

Simon Klein

2020-05

A wonderful place to shop for pet supplies. Affordable with a great variety of products. Staff are always kind and able to help with whatever questions I may have. Today we adopted a kitten and they were a magnificent help showing us the best products to buy. This is our new cat, Jasper.

mario bosman

2024-05

Been there 1ce nice service and helpful

steph toy

2023-10

I avoid chain pet stores if possible but my dog needed food and this was the only place I could get it same day. The adoptable animals were in small, barren enclosures (I’m aware this is all Petco stores) and the cashier wasn’t super pleasant- especially after I didn’t sign up for the rewards program or donate to the humane society on the card reader. When I donate to causes I do so directly because I am not a lobotomite corporate greed denying zombie willing to participate in a tax write off. I’ve worked customer service in the past and I understand it’s not a pleasant job, but the cashier’s scoffing and comments were in my opinion unnecessary. I recommend going elsewhere if possible.

Aaron S

2017-05

Prices are good; Employees are friendly; Animals appear to be well taken care of.Spiderlings are housed to sell though, and some look like they're out-growing their original containers.

Ashley Fowler

2024-02

Jess was super friendly. She knew alot about the animals and their tempments.. she knew each hamster individually. It was beautiful. She was super helpful with all 4 kids as they picked out their own new furry friends! Cages were super clean. Water and feed full. Plenty of toys and hides. Great experience!

Michele Esposito

2023-05

Jess is a great groomer. She handles our 80lb jumping puppy without a problem...she gets 5+ stars! What I don't care for is constant pushing by the trainer. Yes, our dog is a crazy lab, but he is going to other training and under supervision of our vet. The trainer is constantly bothering us. She won't take "no" for an answer.

Ken Riley

2024-04

Has most of your pet needs at competitive prices

Brittany Clopton

2023-05

I would 100% recommend them! My rescue pup has no previous experience with a groomer, so I was nervous about how well she'd do. Joel Y. was excellent with her! She looks fantastic and he was very patient with her wriggling. I'll definitely be a regular customer now.

Jill Hrabosky

2023-07

I changed from Chewy to Petco because Petco has an exclusive premium wet cat food, Soulistic. Cats are picky eaters so when all 4 love the same food, I'm staying with it. However, ordering on-line with Petco is frustrating, as I'm limited to what is 'in stock' online. However I can go in the store and there is a good supply of what was out of stock online. Also, delivery takes too long. Chewy had free delivery in 1 - 2 days via FedEx. Not sure why Petco can't improve delivery time.

Rebecca Galizia

2023-05

I used the Hermitage, Pa location and may I say the customer service was amazing? Because it absolutely was!!!! The prices were great on the turtle tank and lid I purchased as well😀I am a very happy customer!!!!

Joshua Williams

2023-09

Asked for a fifty count of crickets and told me she would see what she could do. Definitely had more than fifty in that bin didnt even gkve me fifty and charged me for fifty. First come first serve. Then on top of it. I asked for a bag and got told fifty cents per bag. Go with paper if your going to charge.only came here because of traffic with labor day parade. Never will I come bak

William Cusick

2024-03

Great selection and nice helpful employees.

Donna Jean

2024-04

You helped me find a carrier for my disabled dog. Thanks!

bernice white

2024-03

Staff were very helpful and friendly!

Kathie Davis

2023-08

We came in to buy our cat some food and the cashier was very good at her job n she seemed well knowledgeable about the different foods and what was in them

Derek Dinges

2020-05

Took Benji for a haircut. The lady was excellent with him and did a great job. He looks fabulous.

Dan Joseph

2023-05

They honor their online prices at the store which I like. I wish their fish keeping was better. They will get massive cyanobacteria outbreaks and not even be allowed to treat the water with the needed medication by corporate headquarters. I've also seen dead fish in bags with live fish that are floating in tanks. Maybe they were only there for a few minutes, but just maybe it was all day.

Leah Brant

2023-07

We always have a great grooming experience at Petco!They do the best job on my Goldendoodle max's haircut.

xiah lon

2023-05

I had an afternoon grooming appointment which they probably did not want to do or did not have someone to do it; instead, claimed my dog’s vaccination was expired when that was not case. My dog was groomed there after the date they said it was expired and I don’t recall even having a conversation about his vaccination record. I found a copy of the vaccine in my phone, the incompetent liar took the time to look at it then admitted they did not have time to groom him. I drove 30 miles each way to and from that store with gas prices at $5 per gallon only to be greeted with foolish games. I’ve been taking my dog here for years and never had an issue prior, also did not see any of the usual groomers, the two boys in the salon were not dressed in the usual grooming capes, yet another indication something wasn’t right. My time and money is too important to ever go back there.

Mattheu DePrano

2022-05

Both time purchasing birds from here were relatively positive experiences. Info packets were moderately inaccurate. Service was pretty good and friendly when you can snag an employee. Fairly good selection of products. Place is pretty clean and easy to access from main thoroughfare.

Brenda McDonough

2023-08

There was only one friendly person working. The older women that I seen in the store was not friendly and she was the one at the check out, still not friendly.They changed for bags now