Tractor Supply Co.

Pete M.

2024-05

EDIT: Today, April 25, 2024, Christina, the Hanover Store owner, reached out to me about this matter. She apologized for the problems, and she made a generous offer to resolve this matter to my complete satisfaction. Although the issues should not have occurred, customer service changed my perception from a 2 star review to a 5 star review.Thank you.On April 17, 2024, I purchased a TORO 54IN HAVOC TIMECUTTER MYRIDE, SKU# 2340082 for $4,663.99. This is a major purchase for me, and likely one of the most expensive products that Tractor Supply sells.I decided to check it over before using it, and I am disappointed in Tractor Supply.  This is all minor stuff, but when I spend close to $5,000 on a lawn mower, I expect a little better.  I went through the initial setup list in the Owner's manual to see if it was prepared properly after finding the first two issues.1) A tire valve stem cap is missing.2) The rear tire pressures were 11 and 19 PSI instead of 22. The front were within 1 pound of 13, the specified pressure.3) The anti-scalp rollers were not set at 3" as specified in the checklist. They were at the lowest setting at 1.5".4) The deck height was at max, not 3" as specified.  This is just a quick adjustment, and to be fair, could have been changed by the delivery person.5) The suspension setting was not set in the middle, although this is just a lever adjustment.6) The deck was not leveled. It was 1/2" off, side to side. To level it, Toro requires the use of (4) blocks that are made a specific size. I must fabricate them to level the deck as per the owner's manual.7) The worst, to me, is that the mower is filthy - covered in a layer of dirt (dust), probably from sitting outside.The only items I can confirm were done was the application of safety labels (that were likely applied at the factory) and the front wheels were greased.I must now, on a brand new mower, level the deck, check/torque all the bolts, hoses, and fittings, but why should I have to?  I am on the fence about washing it so I can apply a protective layer of wax, but it would have been nice to get my $4,664 lawn mower looking shiny and new so I did not have to.I guess it's my fault for buying from Tractor Supply instead of from a local dealer, but no dealers within 50 miles had any of the 3 models I wanted.  I just feel disappointed and let down over these minor issues.  Attention to detail makes the difference between a good, and a bad experience.I contacted Tractor Supply's "Customer Solutions" number, and sent them about 6 emails with photos (attached to this review), and their only response was that the Hanover store would contact me about this. It has been 3 business days, and they have not contacted me. They did not even offer to replace the missing valve stem cap, which I guess I'll have to buy, now. Certainly no Customer Solutions were provided or offered.I suggest you do not purchase any expensive products, ESPECIALLY mowers, from Tractor supply. The don't seem to care about anything other than making the sale.

Sandie Emig

2024-04

Team member Tom helped my 86 yo Dad with a tractor battery today. Very knowledgeable and friendly. TSC needs to clone him!!

Mallory turner (Farm girl)

2024-04

Best place to get animal feed and supplies.staff are very friendly and helpful

S Plass

2023-06

I went in here to look for some chicken related items. The staff were friendly and helpful when I couldn’t find the pine shavings (turns out they are out front and you pay first). Shelves in the store also seemed to be well-stocked, I saw only one empty spot on a shelf. Was surprised that the service was this good, esp. after leaving a rural king disappointed.

Kolbie

2023-07

Tractor Supply Company is always a go to place for me. Whether I need animal feed, treats, chicks, or clothes I can go to Tractor Supply. They carry good brands like Carhart, and always have super friendly staff. Everything is always well stocked and easy to find, and it is always also very clean. Love this place!

Tiffany Kopp

2023-06

Always a pleasure, the employees are amazing and friendly. I absolutely love this store, I would recommend it to anyone!

Adam Garrett

2023-06

I love TSC. Even though I don't live on a farm, it's still a lot of fun to walk around the store and look at everything. From random tools and parts, to pet supplies and apparel. They also seem to have the cheapest individual bundles of firewood around. They have a nice mobile app too, which accommodates curbside, in-store pickup, and shipping. Overall, I look forward to any reason I can find to swing by.

Judy Llauget

2024-05

Saved $5, on items since I joined the club.

Andrew Rangel

2024-04

Tom was happy to help me. Thank you sir!

Jill Santiago Santiago

2023-06

Drove by and noticed Manager special on mulch and stone for $2.00. Great price. Went inside to pay for. Greeted at door and asked if I needed help. The cashier invited me to join their Neighborhood Club...first order you get $5.00 off. Who saids no to that? Great store and employees.

Randy Hnatkowicz

2023-06

My purpose was dog food. The mission was clear. Time was limited. It was an "in-and-out" job. The boss didn't want complaints, excuses, or delay.The plan went sideways almost immediately. I stopped to look at wood chippers. A store associate came and asked if I needed assistance. I didn't; I had a purpose. I moved on. Delay averted.Did you know they carry fairly large air compressors? I didn't. I stopped with furrowed brow. This was clearly not part of the mission, but I deemed it necessary to investigate. I waved off help. Thanks, but I have a goal.I stopped at wheels and tires, tractor parts I had no use for, hydraulic parts aplenty, and finally truck toolboxes. It was pretty clear that I was going broken arrow - dog food be damned.Against my inclination to continue browsing for items that weren't on my list, I gathered my meager, remaining will power and trudged on. No less than two additional associates made themselves available from my time at the wood chipper until my arrival at the pet section.I grabbed the bag. I made for the check out and was predictably meet with more helpful associates than required for the transaction.7/7 with rice. Would shop again. Or browse.TL;DR - Tractor Supply had more helpful and available associates engaging with shoppers than a big box home improvement store with 6 times the floor space.

Linda Stahl

2024-01

Much nicer than Rural King! Just need better selection of dog toys for small & med size dogs.

Chris Held

2023-06

I love TSC. It's just the right size to find what I'm looking for. Not like other stores that are so big it takes hours to find what I'm looking for. I'm super happy with the dig food selection also.

Renee Rundenza

2023-06

They always have what I'm looking but more importantly - they have very friendly, knowledgeable and helpful staff.One of the few places that still offer much appreciated customer service.

D H

2023-06

I was so impressed they didn't have any wood fuel pellets. But I was able to get a rain check very nice employees and manager

Tammy Towle

2023-06

I had gone in for Royal Canin urinary care cat food. Unfortunately they don't carry it. I think that their prices are marked up way to high. It's as if they cater to the higher class people who have money. I was looking at off brand sweatshirts hoodies & the cheapest one that they had on clearance was $69.99. That's crazy!!!

Jennifer Bray

2023-08

The staff here is always super helpful! Found out they have a really great price match policy also.

L M

2023-06

Everything is there this time e we had trouble le getting someone to help us though. Eventhough we didn't get anyone to answer our questions we figured it out. The staff is pretty good about paging eachother about answering questions they don't know the answer to rather than providing wrong answers

Sarah Orris

2023-06

Love this store and I haven't yet met a disgruntled employee. Only thing I can say is I wish they had a better way of letting you know how to find thing lol. More my fault then there's 🤣🤣🤣 I just hate having to search for things.... that's just m laziness but They are HELPFUL ...... IF YOU ASK THEM 🤣🤣🤣🤣

Chris Held

2023-06

Found Purina Pro Plan for about the same price as online stores. I am happy to be able to buy it and take it home rather than order it online just to have the order canceled because of stock issues. TSC will be my go-to from now on.

Paul Castle

2020-06

Wonderful! This store is the best for all your needs whether it be around the yard, the garden/farm and Mechanical needs. I could go on. It's just one of the stores that you can walk around and lose track of time. The assistant manager Michelle, at the store in Hannover was very helpful and spent a lot of time walking around with me to help me find exactly what I needed. Unlike other stores they points you into a certain direction or they seem to be in a hurry to be somewhere else.

Shannon Lowry

2022-06

Poor customer experience involving an older gentleman who made several advances towards me (a woman in her 20s). I can appreciate an older gentleman being sweet but his comments crossed the line. He was watching carefully as I wrote myPhone number and address in the book about purchasing chickens. Ultimately I left with 5 chickens that were not broilers as they were supposed to be. Not good and will not return.

James Swisher

2019-06

Tractor supply is always fantastic! Very helpful. Great customer service. Great prices. Nice selection of products. Took care of us when the original kayak leaked and replaced it without hassle!

Beth White

2023-06

Husband picking up horse grain and wheel chocks. Asked sale associations for assistance and was given immediately. Would definitely go back again

Heidi Benner

2022-06

Went here to get fence material. Asked the cashier if they can see how many wire panels in stock, the kid had no clue. I explained in the past it wasn't an issue to look up on the computer. He said "he can't do that". After this I definitely had lost respect for this store.

robert wagner

2023-06

Always nice folks. Been coming to this location for over 15 years. The employees are always so helpful.

Dennis Rishel

2023-06

Ask employee at register for location of item and was very rude in his response. He helped everyone else who can to him. No one was behind me in line so helping me wasn't no issue and there was plenty others standing around at the next register. So I'll look else where for the item.

larrynrosalie taylor

2023-06

You cashier is about nosey as hell and comes up with some unbelievable rule from her own little mine. Sence when is any livestock feed not tax exempt and carding someone for a can of paint. After 20 years and 1000's of dollars of my business I'm glad Rural King opened they will be getting my business from now on.

Kate Asper

2023-06

Tractor Supply at the Carlisle location is great. The employees are always so pleasant. They are always in stock for what I need. Thank you ALL

Perla Licea

2019-06

Went in for puppies shots on a Sunday only visit. Was great service and affordable. I was amazed though of all the other things in the store. I had never been inside and wasn't sure wat it was but there's pet supplies, hunting gear and work gear.