4.9 (62)
43 Amy Way, Hanover, PA 17331
(717) 698-1970
loyalcompanionpetcremation.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lee Marsiglia
2023-12
My dog passed away on a Sunday. The staff was so sympathic and welcoming. My dogs passing was expected but sudden. I want to thank the entire staff in my moment of grief. Not only did they take care of the remains, the tributes and after care was top notch. Everyone was so professional and they treated me with respect and dignity. I highly recommend Loyal Companion when you lose a pet. The setting of the pet crematorium is beautiful. And when I was called to pick up the remains, the layout was beautiful, and the staff warm and caring.
Abby Farley
2024-03
Kristin and her staff are excellent! My dog passed suddenly on a Saturday afternoon. My mom and I met with Kristin shortly after. She was very compassionate and shared a similar story of her own to help comfort us. I loved that they gave us a paw print, nose print, and clump of hair, along with the tribute to my dog on their website. We have also used Panebaker when my father passed away and she was extremely helpful and comforting with that situation as well. There's no one I would trust more when dealing with the deaths of family members, pets included. Thank you for everything!
Sarah Trigger
2024-03
The folks at Loyal Companion were beyond wonderful and I couldn't have felt more supported in honoring my bunny's life. Kristin and Jenelle were so caring and attentive. They wrote such kind and thoughtful messages both at the time and following up. So, so appreciate them!!
Bill Reachard
2023-05
This is the only place I will go for my animals. They have shown such compassion and caring for my dogs and family over the phone and in person. They help you through every step, listening and talking with sympathy at the time of your grief and loss. We have done two private cremations and no problems at all before, during or after.
Teresa Openshaw
2023-05
I so rarely post reviews but I wanted to thank Sara and Loyal Companion Pet Cremation. My family and I lost our beloved chihuahua Lily Belle this week and Sara helped us so much with our grieving process. She listened with an open heart and she is truly an angel as was our sweetest little Chi angel. I highly recommend Loyal Companion.
4ll
2017-05
I am so completely grateful to have Loyal Companion so close. They came and picked up my girl Emma when she suddenly passed away in her home. From the moment they came onto my property to when I picked up her remains, I could feel that they understood my heartbreak. They definately understood that my dog was my family, and that is exactly how they treated her. They were careful, compassionate, and made her life and passing special. Little did I know that the wonderful lady in the office was taking notes about my Em while I told her our story. She then shared it in a memorial on their website. I was very moved. I have 5 more dogs and I will use their services for each and every one of them, when that horrible day comes again. Thank you Loyal Companion for giving my sweet girl the respect and care that she deserved. You obviously understand that for so many of us, they aren't "just dogs".
Michael Knudsen
2024-01
This company is a class act. I can't say enough good about them. Fair prices and no high pressure sales pitches to buy extras. They know what they're doing, and they do it exceptionally well. Very highly recommended.
Rebecca Snider
2019-05
I am so glad that my vet recommended Loyal Companion during a diffcult time for both of my fur babies. The staff there is so understanding, caring and compassionte. It is good to know that you are in good hands with you fur babies.
Todd Bailey
2024-01
The folks at Loyal Companion are very helpful and very caring, they made the loss of our dog much easier, thank you all, and God bless.
Kaleigh Hall
2023-05
I cannot say enough good things about this business, and the people who work here. The day my beloved Sora, my heart dog, my soulmate, passed away, we brought him to Loyal Companion Pet Cremation. Kristin Newman met with us, and the level of empathy, warmth, compassion, and tenderness she displayed was truly something unique. This is not just a job for her - this is her calling. She spoke to me about Sora, wanted to learn about him and what made him special. He was treated with dignity, respect, and all the compassion that people are treated with. I was never once made to feel that I was silly for sitting in the office and crying my eyes out, or for talking about Sora like he was my son. They laid him out beautifully for me to say goodbye one final time, and I had him back in my arms the very next morning. Less than 24 hours after he passed, and he was back home with me. The service was reasonably priced, and in truth, less expensive than I expected it to be, especially since I opted for the private cremation. I cannot recommend them enough. You're reaching out to them because you're grieving the loss of your beloved friend, your family member. Maybe your pet is your soulmate too. Loyal Companion Pet Cremation will treat your friend with all the grace and dignity you believe they deserve, because they believe that too.
Eric
2023-05
Our longtime pet cat Callie died on Saturday afternoon. Kristin Hart met us at their office a few hours later. She was very nice and understanding. She put a lot of effort into helping us memorialize our old friend. I can’t recommend them enough.
Tyasia Striver
2022-05
My husband & I lost our beautiful baby girl cat in the early hours of the day. We searched for funeral services and came across Loyal Companion Pet Cremations. The fact that it was 5 AM and Sara answered to arrange services for us was amazing. She was kind, caring, and extremely helpful over the phone. When we met with her, she explained the entire process, she was extremely sympathetic and walked us through the steps and the options we had. She gave us the comfort we honestly needed in such a sad time. I would recommend the services they provide. We were given paw print pictures, a smaller laminated paw print card with a beautiful saying, a lock of our cats hair, plenty of options for the urn, and again the comfort that if we needed anything to not hesitate to call. We are so appreciative of the services and will go back if ever in the same position. Thank you!!!
Cynthia Sarkes
2022-05
We had the unfortunate experience of losing two beloved cats within 17 days of each other. Loyal Companion Pet Cremation was the perfect place to pay a lasting tribute to our two seniors. Both times they treated us with the utmost respect and sensitivity. They listened to our stories of Big Daddy and Layla and perfectly captured them in both tribute pages. We especially appreciated the way they presented the urns, paw prints and certificate -- it was a fitting service to our cats and aided in our grief. Thank you for all you do for animals and their owners in their time of need.
Tony Smith
2023-05
Recommend to us by a close friend, we inquired about their services prior to our 16 year old beagles passing. They explained there services in detail, and answered any questions we had. It wasn’t until the hours after he passed that we truly appreciated how well they conduct their business. They upheld each and every standard that we had, and truly stood by the promises that were made.I’m so very thankful for the staff and how important they made my wife and kids feel. No stone was left unturned and my families grief was the first priority, along with Luigi’s memory.A+, Thank you, Thank you, Thank you,
Jennifer Huff Robinson
2023-05
Such a welcoming and peaceful place. Sara D. was so heartfelt and compassionate to handle our dog's remains. The paw print, nose print, ashes, hair clipping was done with such detail and care. We really appreciated everything.
Renee Woodward
2021-05
Fantastic! It was so hard to let our beloved furry friend go even though we knew it was a matter of time due to her heart issue... She passed away around 5 am Thanksgiving day. I didn't know who to call but we wanted to have her with us always and Loyal Companion was there for us! We met with Kristen, the owner, who helped us through the process of having our furry child taken care of. The reviews of previous customers is what sold me on choosing who would help us in our time of need. We highly recommend for your furry baby. They have many items to choose from to keep the ashes in and a dedicated memory page through their website is such a neat bonus! Thank you to everyone at Loyal Companion for making our transition a little bit easier at such a difficult time.
Heather Aughenbaugh
2023-05
They care about you and your fur baby. Didn't rush us. Let us say goodbye to our baby in person before we left. Help my emotions to see she was resting peaceful. Thank you so much for that.
Lisa Darnell
2022-05
When our 15 year old fur baby, Coco was diagnosed with Stage 4 kidney disease in January, we knew we would be facing difficult decisions in the near future.We had an excellent experience with Tara & Sarah at Loyal Companions. The initial telephone call, making the arrangements and the actual cremation were handled with compassion and care.Today, 5 weeks after our sweet baby passed, we received a sympathy card from Tara with a handwritten note as well as a laminated picture of our baby with quotes from the “Rainbow Bridge”. This was totally unexpected and put tears in my eyes.We highly recommend Loyal Companions and can’t thank them enough for providing such wonderful services during our time of need.Sincerely,Mr. & Mrs. Alston
Nicole Morgan
2019-05
So thankful for such a respectful and compassionate experience at Loyal Companion. We lost our Golden Girl and feel so at peace knowing she was treated with kindness and respect through this process. As painful as it was for us to say goodbye to our beloved girl, we are eternally grateful to have found Loyal Companion, specifically Kristin who helped us through. They made an awful time, a little easier. Thank you very much. Will most certainly recommend Loyal Companion!
Ashley Anderson
2022-05
My cat passed away on a Sunday evening. We called around 8 pm, and we were able to schedule a private cremation the next morning. I was barely able to stop crying the whole time, but Kristin was so incredibly professional and sympathetic. We went over the paperwork when we got there, and by the time we were done, they had my cat waiting wrapped in a blanket so I could say goodbye. I was given privacy and as much time as needed. They have many affordable options for urns, and the overall cost of the cremation was very reasonable. I was also given my cat's paw prints and some of her fur. She was ready to be picked up within a couple hours. As painful as it's been losing my baby, Loyal Companion Pet Cremation made this part easy, affordable, and as pain-free as possible.
W Scott
2023-05
I appreciate the service they offer to the community and the care they provide while going through the process of loss. The online obituary page I didn't know about before coming here was a nice touch on top of the urn selections and pawprint stamp and mould.We also very much appreciated the viewing.Will be using them again, after many more happy years with our other cat.
G V
2021-05
We dealt with Sara on the telephone to inquire about arrangements and Kristin when we arrived to gather our cat's ashes. Both women were compassionate, friendly, and respectful. I am so glad that our veterinarian told us about Loyal Companion. The process helped us deal with a very sad situation. Thank you.
Katelyn Horner
2019-05
The staff at Loyal Companion Pet Cremation were so warm and welcoming in a time of heartfelt pain and darkness. They walked us through all of the steps of what and how things would happen. There were so many options to choose, from urns to private viewings, to tribute pages etc. Not only were they professional, but they truly helped us in knowing we made the right choice for our beloved companion, Shadow! We will CERTAINLY be spreading the word! Many thanks to everyone, especially Sara D. & Kristin N. who comforted us the through the whole process!
Lindsay Frock
2022-05
First time using Loyal Companion Pet Cremation. I got the chance to talk with Kristin (owner) as I picked up my pet. She was comforting and genuinely cares about the pets and their grieving parents/loved ones. She told me how she got started along with a few stories of the healing and closures that can come from using a creamation place that understands and has gone through it themselves. I am beyond blown away with the personalization and care that they put into each and every pet.
Brian Tubridy
2022-05
Thank you for the beautiful Urn. It was the perfect last gift we could give our beloved Marley. With gratitude, Brian and MJ.
Erica Hawk
2020-05
I had my dog cremated at Loyal Companion Pet Cremation. They were amazing to work with. Very patient, kind, understanding staff. I cannot speak highly enough of them, they made such a hard time for me just a little bit easier. I also love how now I can visit my baby boy at a cemetery. Most other places have their ashes buried on site. The prices were also very reasonable here.
Irene Nazario
2023-07
I had the best experience with this company. I just recently lost my beloved cat & they helped 😢 me and my family with everything. They were so professional & caring. Definitely would recommend them. Thank you so much for your customer service
Ken Smith
2021-05
The staff was wonderful and compassionate. They took the time to talk with us and to get a good sense of what our beloved dog was like while she was alive. I definitely recommend Loyal Companion.
Casey Conay
2023-05
They were wonderful. It was private and they were so caring. They didn't rush us and they gave us a paw print and a clipping of our pets hair. We got our pets remains the next day.
Carrie Colbourn
2018-05
On July 16th I awake to my fur baby of 13 years not breathing. Bruno's health had taken a turn for the worst in the week before his passing. So lost for words and crying we made the decision to have him cremated. With him passing on a Sunday, our chances were pretty slim. However my husband googled places and found Loyal Companion. They were 45 minutes away from home. It was around 5:30am when we discovered Bruno passed. It was a little after 6am we had already spoken with Mr. Newman and made arrangements. When arriving we knew this was the right place to bring our loved fur baby. Just from the love they have for their pets.As they also share a love for the boxer breed. Bruno was handled with the upmost respect. His remains returned the very next day. Thanks so much for the love and support you showed our family including Bruno. We will continue to use your services in the future.
| Monday | 8 AM-8 PM |
|---|---|
| Tuesday | 8 AM-8 PM |
| Wednesday | 8 AM-8 PM |
| Thursday | 8 AM-8 PM |
| Friday | 8 AM-8 PM |
| Saturday | 8 AM-8 PM |
| Sunday | 8 AM-8 PM |
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