Rite Aid

heavyk 1968

2023-05

I recently went to this Rite Aid to pick up a prescription for a friend. When I arrived, the pharmacy was closed for lunch and had a line. I patiently waited for all the customers at the pharmacy line to be served and asked about my friend’s medication. The cashier asked a pharmacist standing right next to her about the prescription and the pharmacist said it was being filled. There were no other customers waiting, just me. The cashier said it would be ready in 20 MINUTES if I wanted to wait. I told then that unfortunately I didn’t have 20 MINUTES and left. I went to the McDonalds in the plaza for a coffee and called my friend to tell him the medication wasn’t ready yet. He told me they just sent him a text that his prescription was ready for pick up. WHERE IS THE COMPASSION? I returned to the store (5 minutes later, not 20) and picked up the prescription. I believe the pharmacy staff could benefit from sensitivity training. There is a heightened responsibility to provide customer service in a compassionate manner when providing a product that is required for health care. Allowing a customer to walk out of a pharmacy without the medication sought due to either a rigid customer policy or a general lack of compassion is unacceptable. The pharmacist was right next to the cashier when a 20 minute wait was announced. A simple comment like (sir, I’m working on it now, it will be ready momentarily) would have been not only compassionate, but honest… If zero stars were an option, it would be appropriate

Chris Young

2023-05

I had Dr call glucose sensor into Pharm. However wrong script sent to pharmacy. Wasn't Ritaid or pharmacy fault. However the Gentleman Pharmacist on duty was able to sort out the problem. Thankful for the great service.

ash u

2022-05

I was really liking this pharmacy up until today. I went in to pick up baby formula and my pills and upon getting to the counter I was asked if I would like the COVID shot. I declined because I’m not really sure about it yet. She proceeded to pressure me by saying “don’t you want to take care of you baby.” How dare you imply I’m not taking care of my babies because I didn’t get your shot. Well she ended the conversation saying well if you muster up the courage just come back. If I don’t want the shot I don’t have to get it! I also don’t need my parenting skills to be judged directly to me because of my choice. Now if I do decide to get it I will NOT get it here.

Lori Ritter

2022-05

The one pharmacy technician needs an attitude adjustment. She is very rude and does not want to help you when you want a price adjustment on your prescription. I thought that was part of their job!!!

Stephanie Carrero

2019-05

One of the most incompetent lazy pharamcies ever! They always screw up the meds you give them 3 prescriptions on one pad and they send 2 back out of 3 not once onn3 separate occasions then say they don't staple bags that they closed and stapled vefore theybhand it to you and say nothing so you get all the way home before realizing they screwed up. They take meds says 30 min-45min and the prescriptions are never ready and the worst part is pre-made and boxed tube of cream is already put together for you so why if there are 2 scripts you hand us the one with the pulls but expect us to wait another hour to pull a damn box off the shelf. You aren't counting or hand making it. No one ever knows nothing. Moving to Walmart pharmacy in Eville. This place is consistently infuriating. No clue what they are doing.

Annie Duncan

2017-05

Sale prices often do not come up correctly. Depends which employee is there - some are very nice and will fix the price, others won't be bothered with it. The pharmacy worker that gave me a flu shot was super nice!!

fx Andrew

2020-05

One of the worst pharmacies I've every encountered. If you want to be treated rudely (once they decide to notice you), and then be told they don't have what you need, definitely stop by - some people may like that kind of thing. The glaring, grungy interior is actually a high point in comparison.

Julianna Schadle

2023-05

Prescriptions are always a few days late. Meds I can't be without. Female pharmacist is condescending and rude.

Google user

2022-05

I can't believe I'm reading 1 star info , I just go there to pick up my medicine and I'll tell you what I'm very sincere when I walk into a store and notice who's working or not that's one thing the pharmacy on the other thing is Tom and his team can't be any nicer , pleasant, caring , about people and there medication, I seen it and treats everyone the same and that's important and that's why I'll drive a little longer ....

Christopher Futrell

2019-05

Every time I call in for my childrens meds they say 45min I'm like ok so I give it two hrs go to get it they didnt even start it yet so give them another 45min then an hr passes ok well we didnt see the other meds that need filled will take till tomorrow so I come back oh we need 45min I'm done w this place cvs is so much better

Eric T

2021-05

Very rude and slow in the pharmacy. You’d be saving time actually by driving to one farther away.

Amy Seamon

2014-05

The staff here is wonderful! Friendly, helpful, and personable.

Jay Mumper

2021-05

Got my 1st Covid vaccine!