CVS

Bo Mo

2023-11

Our favorite pharmacy, this CVS has the most delightful staff. It’s like walking into Cheers, “where everybody knows your name, and they’re always glad you came.” The pharmacist and technicians truly care and treat us like family. They are expeditious, knowledgeable, and conscientious. The store staff is helpful and welcoming as well. We are so blessed to have this devoted community of skilled professionals who are also wonderful human beings. Thanks to Ciara, Tammy, Steven, Elijah, Melissa, Laura, Lauren, Jordan, Brittany, Rich, and every one else who works here.

Charles Weaver

2024-03

The kid who answers the phone was extremely rude. Told my wife that my infant daughters prescription was over the counter. Than when the Dr office called to tell him it was not over the counter he got rude with them and hung up on them. They called back and he hung up on them again. Than he told my wife it will be a few days to get the prescription. So my wife had it ordered to another pharmacy than gets an automated message that the prescription is ready for pickup after the kid said it would be a few days

Heather Harlen

2024-02

The team at the pharmacy at the Chestnut Street CVS is always prompt, courteous, and knowledgeable. Tonight, I especially appreciated how I was able to indicate I needed my prescription earlier than tomorrow morning; I had it within an hour. Keep up the great work!

Kelly Kowalewski

2024-01

I have been a customer for 20 plus years at CVS in Emmaus. Over the past year things have been terrible. Yesterday I called and they refused to fill the prescription at 630 pm, since it was too close to closing. I asked yesterday when it would be ready today, they said no later then 11 am, I just called now, they said "about an hour" so now closer to 12 pm. I'm not an impatient person but my child is sick and needs antibiotics and now it's been delayed about 2 doses. Will be switching pharmacies now. Such a shame

susan ritter

2024-04

The CVS on Chestnut Street gave my husband the wrong medication! Please beware - check your bottles and make sure that it’s your medication. Be very careful if you get your prescriptions filled at the CVS in Emmaus Pennsylvania. 🤬

Emily Lopez

2023-12

The hours on the website say they are open till 8 I get there at 6:45 to grab a couple things I walked in the two workers didn’t let me know they actually close at 7. They look at you and look away. So I’m getting my stuff and the one staff member goes “do you like need helping finding something” “ because we’re like *pulls out here phone and shows me the time on her screen * closing in 3 minutes so yeah. That was said as I’m walking to checkout. Poor customer service….

Denise Hill

2024-04

This is a very well stocked store that is clean and well organized. The staff is friendly, helpful and courteous.

Jennifer Hall

2023-09

It only has 2 stars because the pharmacy is amazing, and so is the dark, wavy haired chick that works here. However, the manager here always looks grumpy and never sounds happy when she actually deals with customers. Today, on my way in, I had trash to throw out, and I noticed the outside trashcan outside was gone. When I went in, I threw my trash out in the trashcan next to the lottery machine. I was about to pass an employee named Gabby, so I asked what had happened to it. In a very snotty tone she said, "Too many people were using it, and it was filling up." She kept walking while she was saying this. So people were using your outside trashcan for what it was intended for, but because you guys are too lazy to change the bag you'd rather it look like it does in the back corner of your parking lot (see pics below). Either way, no snotty tone was needed. Then this young girl simply picked up an empty box, and she accused her of stealing. I was watching the whole thing. Thank God her mother was there. Either way, she had no purse and no pockets, and from where I was, I clearly watched her simply pick a box up. Sounds to me like the employee is stealing and looking for someone to blame it on. You should not accuse anyone of anything without physical proof, and she could put herself in danger doing that. This was a young girl, but some criminals are violent, so you should always go to your manager first. Gabby should not be working in a customer service position, but seeing how the manager acts with people, this is no surprise. 👎

Pwrght

2023-07

If I didn't have to put "A STAR", to give my review I would have left it blank!Today, June 5, 2023 @ around 3pm I called CVS to get my prescription transferred over to a new pharmacy CenterWell. When I called CVS the Pharmacist told me I had to tell my new pharmacy to call them. I called Center Well, and Jake, the representative called CVS. He was hung up on three times, while he had me on conference call. The fourth time, as I was still on the conference hold, I walked, three long blocks to CVS to ask them to pick up the phone, which is absurd! As I was waiting for a representative at the Pharmacy area in CVS, the representative, Jake from Center Well Pharmacy, finally had the Pharmacist on the phone after holding on 37 minutes, whom I spoke to earlier, and hung up on me after I ask him his name.Something is wrong here.this is medication that people need heart, nerves, and so forth and you are hanging up on people as a Pharmacist. Less work for CVS if people want to take their business elsewhere for decent service. Oh, but if that happens to much, jobs can be impacted. 😐

Vicki Boushell

2023-05

Brittany was awesome!! Very competent and personable. It is so nice to come across someone who has wonderful customer service skills!!!

Sam Buck

2022-05

This CVS is a great convenient store with anything you would need last minute. They're also a really great and easy pharmacy to work with. The employees are pretty nice as well.

Jannelle Smith

2023-05

No empathy. They constantly ran out of a medication I need that I'd been on for years and didn't care to help. Pharmacist has no professionalism and no friendliness. I switched pharmacies and since have had no issues. Not going back.

K Lehr

2023-05

I was the last car at the prescription pick up window well before the 1:30 lunch closing but when I pulled up they closed the shutter for lunch. Really poor customer service.

Allison Moore

2023-05

The worst! Ask how to get something filled early and the info I provided based on what I was told was required didn't suffice. Go to CVS Coopersburg, a world better.

Leah Crouthamel

2023-05

These people are working so hard and they are so great! Thank you! Tonight they are so busy!!! Thanks for helping me. Kevin is on the team tonight!

Jennine Davis

2022-05

My Dr sent in a cough syrup for me and CVS said they didn't have it until Monday I told them I was gonna call the dr to have it sent to another CVS wouldn't you know the cough syrup was found how do they not know if u have a controlled substance THERE Liars

Ashley Barks

2019-05

If you live in the Macungie area, do yourself a favor and use THIS Cvs instead of the Macungie one!!! I am happy to drive the extra 10 mins to get fast, friendly, and caring pharmacy associates. BY FAR the best big chain pharmacy in the area, in my opinion.

Chris Muik

2021-05

Only had one issue since going there for the last seven years. It was not having a medication i ordered. Now the corporate office another issue. They keep adding an autofill to my medication. I HATE that.

Melissa

2022-05

This stores pharmacy is awful. They are extremely slow and rude. No one wants to acknowledge customers or answer the phone when you call.

Joe Favara

2020-05

If you use the drive thru don't pay with credit card, they will lose the card on you. I'm told it gets stuck in the "mechanism ".

Mike Degroot

2020-05

Kelsea, the assistant manager is fantastic! Her positive attitude was just what I needed to kickstart my day. Thank you Kelsea!!

Chuck Murphy

2019-05

I have almost always had a good experience here. Pharmacy staff is helpful and friendly.

H

2022-05

This is how long I've been on hold just to speak to the pharmacy. I'm still waiting. This is crazy!!

Chad Markle

2021-05

I must say off all pharmacy's I've used in my years this one in Emmaus PA is full of some of the most rude most miserable people ever walking this earth!

Eva Cartagena

2019-05

I have been calling all day and i go on hold for 20 to 25 minutes.No one answers.I finally get frustrated and hang up.Its almost impossible to speak to pharmacy.

Amanda Zellers

2022-05

Never had a problem. I like shopping here for just about everything.

James Kerkusz

2017-05

Staff is friendly and helpful, good selection, the only con is that there is always someone trying to complain or is confused and holds up the line.

Mike Hibay

2019-05

Have always been friendly and gone the extra mile to be helpful.

Andrew Van Langen

2021-05

Very helpful staff in correcting an insurance issue

MICHELLE FEDERICI

2017-05

They go the extra mile to ensure it's right.