CVS

Elisa B

2024-04

I just wanted to express my appreciation for the pharmacist, Hong, at this CVS. He went above and beyond to make sure my family member had an “emergency supply” of their medication that had run out. His kindness and follow through is greatly appreciated!

Linda KING Shields

2024-04

Finally, CVS hired an Excellent Clerk/Cashier Staff Member!!Kudos to "Heaven"...what an Asset She will be to this World!!Felt by me & the customer before me!!! 🤩🤩🤩🤩🤩5 Stars CVS...give her a raise!!!

Stephanie D.

2023-12

ZERO STARS!We walked in to pick up meds my friends mother. LISA commented on how many meds we’re picking up, which was fine. Embarrassed at her comments, we both giggled and acknowledged it was. She REPEATEDLY commented on this and her voice got louder with each remark, to the point where we were both very uncomfortable. Seemed like she was judging his mother for taking too many medications. I realized that my friends mother (who battled cancer, trying to get through chemo, lost her RN job, is now fighting depression, anxiety etc etc) would’ve felt even less if she came to pick up her medications herself, so I told LISA how inappropriate her behavior was, seeing that she was neither the patient’s doctor nor psychiatrist. SHE THEN repeated herself “Well, they are a lot” instead of apologizing or acknowledging she was wrong. Long story short, Lisa, when someone comes in, greet, fulfill the order, close, and wish them a good rest of their day. You have NO RIGHT to make snarky remarks or comments on what they’re picking up and the amounts. You are NOT their doctor.

Jess Poole

2024-05

There is always a line at the pharmacy, literally always, and the staff are super slow. They can also be rude and unhelpful. Just...not great. Worst CVS I've been to

Colleen Zeller

2023-09

Entirely unhelpful and rude pharmacy staff. Came in the same day my doctor sent the script in, was told it could be days and to wait for a phone call. Call never came, so I just went in because I really needed my medication. They go to lunch from 1:30-2:00, and we got there at 1:15. Waited in line, get to the front about 1:25. The girl started helping me, but as soon as 1:30 came she told me it was lunch time and they were leaving, and I'd have to come back later. So I come back later, wait in line again, only to be told my insurance was accidentally deleted from the system. I wait in a different line to update my insurance, and the lady wouldn't let me check out at the "drop off" register. So then I had to go wait in line for a fourth time. Only to be told their chip reader isn't working and I needed to have a different way to pay. Thankfully one of my cards has a swipe strip instead of a chip still, but that was the most frustrating experience. My family will never return, and I'll be sure to tell everyone else to support a different pharmacy instead.

Escapeda Victim

2023-10

Made an appointment online for 3 shots including my 2nd shingles shot. Printed out the appointment and shots promised. Arrived at E-town Pharmacy 10 minutes before appointment time and noticed only 2 customers in line.Young lady at counter said they could only give me 2 shots, requiring me to return later. Asked for Pharmacy Manager and noticed an older woman inside pharmacy angrily staring at me.Was referred to store manager. Again asked for pharmacy manager. Was told he/she was in Marysville. Asked for person in charge of pharmacy and was told to wait. WILL NOT RETURN AND WILL TRANSFER ALL RXs.

Kristen Artman

2023-11

Waited over an hour for a prescription that was supposed to take 30 minutes to fill. Upon getting home to give my sick daughter her meds, I realized they never even mixed it. We waited an hour with rude staff, and they didn’t even mix it. An hour to be handed amoxicillin in powder form. Tried to call and waited on hold for over 30 minutes before giving up. Worst pharmacy BY FAR!!!

Jennifer Hipp

2023-09

This CVS is hopeless. There's one nice pharmacist that seems to know how to help people but the rest of them are terrible. They hired some idiot for the weekends that wouldn't give me my medication because I have Medicare and need a pre auth. I wanted to put it through without insurance and they refused to give me my medication. This, after waiting over a month to have it in stock. They are bullies and discriminatory towards people with Medicare. If I asked for my meds and never told them that I had Medicare, then I'd have my medicine. See the problem? The pharmacist shouldn't decide who gets what. That's between the doctor and the patient but this place seems to think they went to medical school and can make better choices than the doctor. Idiot working the weekends, just a completely incompetent and terrible person at her job.

Keegan Dick

2023-10

Extremely rude pharmacy staff Everytime I’ve been there. Complained to it about my boyfriend in another aisle to get out my frustration and a staff member then butted into our conversation stating the pharmacy was confused. Cant even have a private conversation or complain without other staff yelling at us for their mistakes.

Allan Bingeman

2024-04

This is the worst pharmacy ever. If you could ever get a prescription and get out of here in under 30min you have really accomplished something.

Courtney

2023-09

This is difficult. The reason I chose 4 stars is I've been using this pharmacy for 25 years. It has gone up and down with waiting, difficultly, frustration, waiting, rudeness etc. So in comparison the pharmacist and others working in the pharmacy are very good. I use the app to check for prescriptions, ordered, refills, status, dates, etc. I signed up for the texts to tell me when they are ready. I call to verify and request times the prescription will be ready.These are all good features that help you get your prescription on time. Doesn't guarantee but does help you not have to wait too long, however not everyone can use these features. They then need to use another, or even the phone system. I think the automated system on the phone is helpful to a point as it seems to cut down on wait times, but that doesn’t happen all the time when folks need or only can call for help.This location is not built to handle the number of people who need to get prescriptions here. The town is increasing in population which wonderful but this building cannot handle more people. We have to wait in line that goes in a row of products and you have to peek to each line to find it where the wait line is located.The waits are difficult, especially if the doctor didn't send the prescription in yet and you have to wait for them to do so with only a few chairs to sit. And one of the most frustrating thing after all the rx issues? No wifi, and not able to make a call, text, or anything in this building. It has been like this since I was a kid. It is extremely important that if there is any issue a person can call their doctor or anyone for anything! I have NO idea why it is still like this, but it has to be fixed IMMEDIATELY! PEOPLE MUST BE ABLE TO USE THEIR PHONE IN THE PHARMACY!This again is extremely important. For example, if someone is waiting in line 30-60 minutes, finally gets to the counter, gives insurance and ID info so they can look you up, and hey guess what, no prescription yet. The app and text says it is. You even called and they said it would be ready by 5pm and here it is, not ready. Why? Because your doctor didn't send it, or they just sent it in, or it was sent incorrectly, or the pharmacy had so many other rx's to fill they didn't get to it yet, or your insurance denied it so you have to pay thousands out of pocket, or they messed it up any other dozens of other reasons. And now you have to go outside to call to get it straightened. It's done, but now you have to wait in line for another hour. All because you can't make a call inside the building. I've been in this situation hundreds of times and it must be fixed immediately. It is just not even safe for us.Please get this fixed immediately. Don't like me immediately saying immediately so many immediate times of immediately immediately? Then CVS immediately fix this immediately.

Michelle Blecha

2023-06

Literally the worst pharmacy ever! Get a message saying I need to pick up a prescription before Friday and it's currently Wednesday so a 2 day notice is highly uncalled for when they are supposed to give you a week heads up. They are always out of my daughters prescription all the time. Had to wait and wait and wait for a prescription cause they were out and was never told that it was on stock and deleted the prescription off my account! Staff are the most rudest staff I have ever met! Once I pick up my 2 prescriptions they will never have my business and will go else where cause they are so unprofessional!! Stay far far away from this awful place!!!

Logan Weeks

2023-10

absolute worst customer service my partner and i have ever experienced . pharmacy tried to deny a prescription repeatedly before acknowledging they typed in the wrong birthdate . attempted to accuse us of saying the wrong date . eventually they solved the problem and we walked to a separate aisle to wait and vent to ourselves , where an associate interjected with a statement irrelevant to the conversation in an attempt to make us feel bad for expressing our frustrations . other minor issues but these were the nail in the coffin . store environment is by no means worth the exorbitantly inflated prices

C J

2023-08

Really nice pharmacist and techs. Once, my insurance put a hold on a script and they advised how I could resolve it. Another time, my Dr. sent my script to the wrong CVS, so this CVS corrected the location and filled the script in 5 minutes.

David “Kasper” White

2024-03

Standing in line before closing and they closed with us still waiting to pick up our prescription. Unacceptable customer service

Donald McNear

2024-01

Pharmacist was very helpful in getting my prescriptions. Great customer service!

Liz Hicks

2023-10

Picked up mediation for my aunt got home the emergency insulin is not in the prescription been on hold for an hour no one has answered the phone. Hopefully the emergency insulin won't be needed. Very sad.

Scott A

2023-05

Girl at the front counter with glasses and long breads in, needs a new job. I honestly felt uncomfortable because I asked her for help and she had no problem showing me through her expressions and tone of voice she was unhappy to do her job. Plenty of people looking for work if you aren’t happy quit simple as that.

Kristin Upschulte

2023-05

I was at the pharmacy this evening getting a prescription. It wasn’t ready yet, so I chose to sit there and wait for it. An older woman came in to get a prescription and was so cruel to Julie. She was cussing at her under her breath, yelling, and threatening to call corporate…again. Julie handled herself beautifully. She was calm, collected, and continued to assist the woman. I saw the woman complaining to the store manager about Julie. I did call him later and explained the situation to him; that the woman was hostile and Julie was extremely professional.Julie is one of the best in that department and I applaud her for maintaining her professionalism when faced with aggression. Well done, Julie. You are appreciated!!!

Amanda Grey

2021-05

I’ve been coming here for years for prescriptions. Despite what the other comments say about the pharmacy staff, I’ve always had positive experiences. Sure, CVS has high store prices overall, but what pharmacy doesn’t? In my experience, however, the pharmacy staff is always polite and helpful. I actually had my prescriptions reverted from a different pharmacy back to CVS Elizabethtown because I found them so easy to deal with.

Lori Berrier

2023-11

All I can say is I was verbally abused by the pharmacy staff and I will never go back. I did realize how easy it is to change pharmacy’s.

david devries

2019-05

The pharmacy workers are consistently unhelpful. Once I had trouble picking up a prescription, so I asked if they could hold it one more day. They said sure very quickly and hung up. I showed up the next day and it had been put away, so I had to wait twenty minutes for it to be filled again.Just today, I called to see if they could transfer my prescription to another CVS. The pharmacist told me to call the other CVS, because they were all connected. It felt like she was rushing me and just wanted me off the phone. I said, then isn't it possible for you to do it? (I had just waited ten minutes on hold and did not wish to repeat it.) She said yes, but it's better to call the other store, since they had issues when transferring prescriptions.I understand if they are understaffed or if they are rushed, but they are never polite. And I believe I'm still entitled to respectful customer service from a company I've entrusted with my medical health.

Bob Steckbeck

2020-05

I've been to the E-Town CVS pharmacy at least half a dozen times in the last 6 months to pick up prescriptions. Always fast service, staff is pleasant and helpful. They also offered me the yearly flu injection which I accepted and was given, adding less than 10 minutes to my prescription pickup time. I'll continue to have my prescriptions sent to this store/pharmacy.

Kyle Stauffer

2023-05

If you can avoid going here, do so. Made my wife wait an hour and a half from some medicine, then told her that they actually can’t fill her prescription because of a mistake on there end and sent her away. That was one of many bad experiences there…

C B

2019-05

Wow! Some of the issues people are having are not at all my experience. I'm came over from the Kmart Pharmacy because they were incompetent. So far I've had no bad issues with CVS. I get notified via text when my prescriptions are ready. They let me know if I need a renewal from my doc with plenty of notice. No issues to speak of when picking up medications. Huge difference for the better compared to Kmart.

Joe Cunningham

2019-05

Lady was pretty rude behind the counter. She used to be very sweet and all the sudden I just wanna freak out every time I'm in there. The pharmacists makes rude remarks that she doesn't care if you hear and on top of that the pharmacist can't stay on top of ordering meds. Been in there at least 5 times and they didn't have my meds and wouldn't for two weeks because the pharmacist wouldn't order them. Oh and if they are busy just forget it it's like all hell breaks lose and the head person just can't figure out how to stay calm. Stay away or you'll leave here pissed off like the other 90% of people. It's easier to get heroin then to get your medicine at this CVS.

Dan Upschulte

2019-05

Issue, after issue with filling prescriptions here. I have the same medicine refilled every month but they never have it in stock. They suggested I leave my script there to keep on file so next month I wouldn't have to go to another CVS to have it filled. Called to see if it was ready and they don't have it in stock. Don't waste your time here.

Ruby Sheetz

2018-05

I have been using CVS for years, this now has been the second time they attempted to charge me hundreds of dollars for a tier 1 generic drug, they are very poor at handling insurance. My insurance has not changed in 20 years, yet their computer(or the button pusher) has changed my insurance twice in the past year. When I called regarding the almost 500.00 co-pay, I was told it was my insurance and to call them, I then called my insurance and they could not figure out why the cost was so high, my insurance did a 3 way call with myself and the pharmacy, long story short they again had another insurance in place of my plan! Very, very frustrating to say the least. It is time for me to rethink where I get my script filled.

jason thomas

2023-05

I was told my prescription was just called in after 3 hours I waited so it would be ready. After calling my medical provider I was told they received confirmation from cvs about 3 hours ago. Upon return to cvs to find out why they lied to me I was told she wasn't sure when it was called in

David Clapp

2022-05

My physician authorized two blood pressure medications and this pharmacy only fills one?! I am also on the auto fill process. I don’t know if they are short staffed but having patients go without their blood pressure medicine is not the best way to go about keeping a customer’s business.