Metro by T-Mobile

Zachary Archacki

2024-04

It was awesome experience. I bought a phone from this store.geeta gave me really amazing deal for the phone.help me transfer my data and apps.i really appreciate her help. Definitely recommend 👌 thank you for the help

Ed Diviney

2023-12

Truly the worst and most disrespectful service I have ever seen in my life. The guy working there convinced my mom, who just got a new phone, that she needs a new phone number when switching from 4G to 5G because the government said it was required. I went with her to the store to resolve it, and he kept telling this lie to my face. He charged her 80 dollars to "reactivate" her new number. This is supposed to be done for free. He also did not provide a receipt in any form, printed or via text. I believe he signed her up as a new customer and gave her a new number to pad his sales for the day, and then lied to my face when confronted. All charges will be contested and I am helping my mom switch carriers. I'm sure someone elsewhere with even the most basic competency can help her retain her old number. Absolutely disgraceful. The guy was also cursing and extremely condescending and rude. Stay away from this place unless you want to be lied to and scammed.

James Rankin

2023-12

Absolutely the worst experience I have ever witnessed in modern day America. My mother went to this store today (November 11th 2023) and was absolutely put through the ringer for no apparent reason. The only reason I can think of that someone would do this would be to take advantage of an older woman to buff their daily sales.She got a new phone and just needed help activating it. A sales rep should have helped her put the sim card in the new phone and then migrate over any data. But no, that's not what happened. This guy rung her up as a new customer. This process included giving a new sim card, creating a new phone number, loss of all data and contact information, and a new customer activation fee. You know, even though she was already a customer. He also lied to my mom and brother and used some pretty vulgar language when confronted.No one should be treated this way and I wish I could give lower than one star. Avoid this store at all costs if you value receiving basic human respect and courtesy.

Salvatore Colucci

2024-03

I got my phone fixed from this metro PCS,the girl over there is soo good and knowledgeable ,I went to another store they just forced me to get a new phone,but this girl at this store she patiently asked what my problem is and she took some time checking the phone and fixed it, she asked me how old is my phone, and I got to know I need an upgrade on this phone, she's really helpful need more people like her, and I will get a new phone next week when I get my paycheck,thank you, defenetily recommend 👍

Janet Purnell

2024-03

She's very professional and went beyond and fixed my old phone which I'm using for a long time, she gave me a great deal so I got new phone, very helpful and great customer service, definitely recommend 👌

Joe Debes

2024-04

I love this store especially Geeta she always welcome with a smile I mean she always goes above and beyond and make sure I'm happy with service and everything a BIG shout out to Geeta

Margaret Pace

2023-12

I bought a phone at best buy. Went to metro to have my phone number put on the new phone. The man charged me 120 dollars and would not let me keep my old phone number. I told him that was not acceptable and wanted my debit credited. He said it was too late. He said there was a government law stating that going from 4G to 5G stating that I could not keep my old number. He charged me an activation fee, reactivation fee and 54 dollars for monthly service when I wanted the 40 dollar bill like I always had. I am so frustrated and have been ripped off. I need help with this. The man was VERY rude and condescending. I was so upset that I cried when I got home.

J T

2023-11

I recently made a purchase over the weekend and although the sales rep "Mack" was very nice, I have been reaching out to the establishment with no response. I purchased an iPhone that was quoted at $300. However, when it was time to pay, the amount came to $347.00. When asked about the price, the sales associate stated that it was due to taxes and fees. The sales associate proceeded to help set up my phone and inquired about the phone plan that I was interested in. After he finished setting up the phone, I walked out the store and realized just seconds later that a receipt was never provided. I sent my son back inside and he was informed that a link with the sales receipt would be sent to the number. A few hours later I returned again requesting an actual receipt since one was never provided. I informed him that a receipt was never texted to me like he said and instead it was a summary of my phone bill at the rate of $65. I informed him that I wanted the same plan as my previous plan that was included on my line which was only $30. Mack then stated that the rate would automatically go back down. I continued to ask for a receipt and pointed to the receipt machines that were connected to the register. I was informed that since Covid they stop printing out actual receipts and one would come to my phone although a receipt is used to confirm my point-of-sale transactions. I was provided a number to contact if I didn't receive a link with the receipt and this is currently day four. The number listed doesn't work and the number given to me does not work either. Mack, if you're reading this, I am still in need of a receipt and will be there this weekend. If not, you can have your phone back and I can go purchase somewhere else where they are able to provide a receipt for proof of services.*****Update. At 6:35pm, I received a phone call from the rep stating that I will receive a text of my receipt in 24 hours. I informed him that it's already been four days and he stated don't worry about that, you'll have it in 24 hours. I informed him that if it's not there in 24 hours, I will be coming this weekend to retrieve it.

Brian Vecchione

2024-04

Geeta was very helpful and what appreciate the most, is that she honored her word. That is the key-honoring what was saidGOD BLESS Her.

Lisa Martinenza

2024-02

I got a new phone because my old one I broke and lost it,and the girl over here helped me so much, I'm a mess, with this new phone tried calling customer service they were really helpful but I didn't understand them, so came back to the girl at this store she helped me really well and I'm so happy with everything, she's really passionate and knowledgeable and the way she treats me I'm impressed and thank you.

JAY TALLEY

2024-01

The lady over this place is amazing , she's really helpful, first time I god good customer service from this store .

MELANIE P

2023-12

It seems like the guy it the counter doesn't care for women too much. Disrespectful and rude, unless you want to buy the store out. Too bad a woman has to deal with this on any occasion.

hanna schlachtun

2024-01

got a new phone for my friend , she's amazing the way she explained everything about deals and took care of everything , defenetily reccommended .

Larry Riggs

2023-12

Very good employee...best person I ever seen..thank you so much..for the good service...proud of you guys

Cathy Carroll

2023-05

I always go to the Metro Store in Upper Chichester.The staff is always friendly, kind and very knowledgeable!!Today I got a new phone and Thank you so much Ben and Ed for your help!!This is the best Metro Store.Please keep up the good work.

Ann Azer

2024-02

I’m t mobile user my phone is messed up went to this store the girl over helped me well thanks.

Clorine Mercado

2024-03

Horrible place run away they lie & over charge you then lie again do yourself a favor & don't go there

Hazel C

2023-05

I went to the store and Mariah helped me. She was very good and knowledgeable. She diagnosed my problem and fixed my phone. I recommend this store location to anyone who's looking to buy a phone go see Mariah. However before this I went to Metro by T-Mobile at 3210 Chichester avenue and the store was 20 minutes late opening. Then the person behind the counter showed 0% interest in me or my problem and told me to go to a T-Mobile store. When I told them my phone is no good I have no GPS I don't know where another one is they told me it's in boothwyn again I have no GPS so I needed help it was like pulling teeth. Worst store ever do not go there.

Dona Mari Ineti

2022-05

Visited this store today, met with Ben. He was very helpful and very professional. Consider him to be a great asset to Metro. He quickly resolved the glitches I had w my new phone, helped locate files I thought I lost. Great guy! Thank Ben!

nicole burnshaw

2022-05

Not a techie person, went into several phone stores at different companies to buy my daughter her 1st phone. No luck. Until, I metBEN at Metro pcs. Super helpful, VERY polite, patient with my many questions, and knowledgeable. Best shopping experience during this Christmas season!

Amanda Dickson

2020-05

So today my husband had an issue with his phone. The power button wouldn’t work and his phone died. So we decided to take a walk up there at noon when they open. Well we got there and it was still closed so we figured we would just wait. Thought they were running late. We stood there for over an hour waiting for for them to show up. I called customer service and they were of no help. I convinced my husband to switch phone companies.This is not how you run a business! You’ve had us and 2 other people wasting time out of our day for the people to not show up!I also want to add that the guy who is usually there is not very bright and really shouldn’t be working with the public. Before this happened we went in for a case for his phone (which caused the problem we had with his phone) and the guy was arrogant and Rude.Don’t waste your time at this location

Kathy

2022-05

Most disrespectful and uneducated girl I spoke with! Calling me "HUN" after every sentence. She could not understand the simple thing I was asking for and hung up on me. Get the manager to help because clearly she needs to learn respect.

Joseph Clark

2022-05

Great service at this location from Ben. He was very helpful in sorting out a mess of a problem caused by the linwood store. Save yourself some money and a hell of a lot of aggravation and come here. Avoid the linwood location at all costs!

Jeff B

2023-05

Outstanding service yesterday by the man and woman who were working. They helped me switch my service over to Metro and made sure everything was good to go before I left. Thank you very much!

John fitz

2020-05

I am really unhappy with this store. The last couple of times I’ve gone to this store to pay my bill (last minute as usual) and after showing up around 1-2 hours before closing time as stated on their door and on their website the lights were on but nobody was there and the door was locked. And I even waited thinking maybe they were in the bathroom or something but no I stood there like an idiot wasting my time and money. So I am not happy with this store.

Michael Anthony Violette

2023-10

The sales men/women, were friendly. Knowledgeable, and helpful

Ron Riggs

2019-05

I'll never use this particular store ever again! I'd rather drive into Delaware or over to the Holmes store!! I am yet to encounter any of the other employees but there is a light-skinned brother that works there and he is rude AF! He is in customer service but it seems like he hates people and really hates his job!!!

B. Xavier

2019-05

There is a short male employee at this location yesterday that was in the store today arguing with customers. Behaving agressive towards women. He was highly unprofessional. I will never go to that location again due to his behavior.

Dean Searfass

2019-05

Mari you always been there as a good working. You help me out alot of times. At that store along with the other workers .

Lisa Deasey

2023-05

Ben and Ed are life savers. Totally professional, knowledgeable, and friendly. Highly recommended.